Ricoh Aficio MP 2500 Troubleshooting

Ricoh Aficio MP 2500 Manual

Ricoh Aficio MP 2500 manual table of contents:

  • Ricoh Aficio MP 2500 | Troubleshooting - Page 1
    ... When Using the Printer Function Troubleshooting When Using the Scanner Function Troubleshooting When Using the DDST Unit Adding Paper, Toner and Staples Clearing Misfeeds Remarks Read this manual carefully before you use this machine and keep it handy for ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 2
    Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and ... as a result of handling or operating the machine. Notes: Some illustrations in this manual might be slightly different from the machine. Certain options might not be ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 3
    ... such as registering fax numbers, e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine. ❖ Troubleshooting Provides a guide to solving common problems, and explains how to replace paper, toner, ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 4
    ... DeskTopBinder Introduction Guide • Auto Document Link Guide Note ❒ Manuals provided are specific to machine types. ❒ For "UNIX Supplement", please ... that might not be available on this machine. Reference p.iii "Manuals for Machines with Copier Function Only or with the DDST Unit" ii
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 5
    ... Guide Explains User Tools settings, and how to register user codes. Also refer to this manual for explanations on how to connect the machine. ❖ Troubleshooting Provides a guide to solving common problems, and explains how to replace paper, toner, and...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 6
    ...(E-Mail)...38 Server-Generated Error E-mail ...38 4. Troubleshooting When Using the Printer Function When a Message Is Displayed during Installation of the Printer Driver ...39 Windows 95/98/Me/2000...39 Windows XP Professional or Windows Server 2003...40 ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 7
    ... the Network to Send a Scanned File ...58 When the TWAIN Driver Cannot Be Started ...58 The Network Delivery Function ...Printer Function...69 When a Message Is Displayed during Installation of the Printer Driver ...69 When a Message Is Displayed...71 When You Cannot Print ...75 Other Printing Problems...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 8
    9. Remarks Where to Put Your Machine ...109 Machine Environment ...109 Moving...110 Power Connection...111 Access to the Machine ...112 When Not Used for a Long Time...112 Maintaining Your Machine ...113 Cleaning the Exposure Glass...113 Cleaning the Exposure Glass Cover ...114 Cleaning the ARDF ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 9
    How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety notes. Ignoring these notes could ... panel. Names of Major Options Major options of this machine are referred to as follows in this manual: • Auto Document Feeder capable of scanning both sides of a ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 10
    2
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 11
    ... procedures. h: Error indicator B: Load Paper indicator D: Add Toner indicator Appears when there is a misfeed, a cover is left open, or another problem occurs. See ...-out condition occurs. See p.87 "Loading Paper". Appears when toner runs out. See p.97 "Adding Toner". 3
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 12
    ... placed on the ARDF. Machine requires user attention. Paper might have jammed or toner might need replenishing. Single short beep. Five short ... the machine's beep alerts. When the machine beeps to alert users of a paper jam or toner request, if the machine's covers are opened...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 13
    ...screen for the corresponding function, and then follow the message that appears. Problem Cause Solution Add paper. See p.87 "Loading Paper".... the code number shown is defective. on the display and contact your service representative. See "When a Message Is Displayed" of each chapter. You can ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 14
    ...If other messages appear, follow the instructions displayed. Problem "Please wait..." appears. "Please ... up when switched on. Functions other than the copier function are not yet ready. Solution..., contact your service representative. Wait for the machine to get ready. Although the copier screen...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 15
    ... Paper". For duplex printing, select Tray 14 in the copier mode or with the printer driver. Select a paper tray in [Tray Paper Settings] under [System Settings], and ...} or {q} key. Enter your login user name and user password. See "When the Authentication Screen is Displayed", ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 16
    ... Machine Does Not Operate As Wanted Problem "Privileges are Cause Solution 1 required to use ...users only. The entered login user name or tion failed." ap- password is not correct....Authentica- Ask the administrator for the correct login user name and password. Cannot access the authentication...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 17
    ... active, and then try executing the function again. In some cases, you can carry out another job (copier, facsimile, printer, or scanner) without canceling the current job being performed. Performing multiple functions simultaneously like this is called "Multi-...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 18
    ...Copy Facsimile Printer Transmission Reception Print Scanning an Original for Memory Transmission Scanner TWAIN ... Data Printer Printing Print Stapling Using the control panel Scanning × *1 *1 *1 *1 TWAIN Scanner... job is finished. ×...means that you must manually start another job after the current ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 19
    ... describes likely causes of and possible solutions for copier function problems. When a Message Is Displayed The following chart contains explanations ... "When You Have Problems Operating the Machine". Message Causes Solutions Select paper manually, not with the Auto Paper Select function, and do...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 20
    ... change the maximum copy quantity. See "User Tools Menu (Copier Features)", Copy Reference. ... users only. The entered login user name or password is not correct. Cannot access the authentication .... Ask the administrator for the correct login user name and password. Contact the administrator. 12
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 21
    When a Message Is Displayed Reference p.6 "When You Have Problems Operating the Machine" 2 13
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 22
    .... See "Copy Paper", About This Machine. Use manufacturer-genuine toner. Contact your service representative. Adjust the image density settings. See...on a suitable surface. Copies are dirty. Use of non-recommended toner can result in loss of print quality and other problems. Image density is too ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 23
    When You Cannot Make Clear Copies Problem A shadow appears on copies if you use ... conditions. See "Copy Paper", About This Machine. Add toner. See p.97 "Adding Toner". 2 Copies are ...The paper is damp or rough. Copies are too light. The toner bottle is almost empty. Parts of the paper are ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 24
    Troubleshooting When Using the Copy Function Problem Black spots appear on the copy of a photographic print. Causes Because of high humidity, the photographic print has stuck to the exposure glass. Solutions Place the print on the exposure glass in either of the following ways: • ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 25
    ... Make Copies As Wanted When You Cannot Make Copies As Wanted This section describes causes and remedies when copy results are not as expected. ❖ Basic Problem Misfeeds occur frequently. Causes The number of sheets loaded exceeds the capacity of the machine. Solutions Load paper only as high as ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 26
    ...50 mm (0"-2"). See "Copier Features", General Settings Guide. ❖ Combine Problem Causes Solutions When you specify a reproduction ratio using the Manual Paper Select function, make sure the ratio matches your originals and the copy ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 27
    ... Tools. You can adjust it between 0-50 mm (0"-2"). See "User Tools Menu (Copier Features)", Copy Reference. Set a narrower margin... Tools. You can adjust it between 0-50 mm (0"-2"). See "User Tools Menu (Copier Features)", Copy Reference. Cannot print in duplex mode. You may have loaded paper ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 28
    Troubleshooting When Using the Copy Function 2 20
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 29
    3. Troubleshooting When Using the Facsimile Function This chapter describes likely causes of and possible solutions for facsimile function problems.... destination. ❖ At Printing Heard when a received document is printed. A Press the {User Tools/Counter} key. ASB027S B Select [Fax Features] using ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 30
    Troubleshooting When Using the Facsimile Function C Select [General Settings/Adjust] using {U} or {T}, and then press the {OK} key. D Select [... Select the volume using {W} or {V}, and then press the {OK} key. G Press the {User Tools/Counter} key. Press the {Escape} key to cancel the setting. The ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 31
    Adjusting the Volume Note ❒ You can also adjust the On Hook volume when you press the {On Hook Dial} key. See "On Hook Dial", Facsimile Reference. ❒ If the Extended Security function prevents you from changing this setting, contact the administrator. ❒ You can set the volume level to ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 32
    Troubleshooting When Using the Facsimile Function When a Message Is Displayed This section describes the machine's main messages. If other messages ... key. LFunc. Problems There is a problem with the fax. Data will be initialized. Cannot send fax as scanner is in use by another function. Record the...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 33
    ...has failed. Confirm correct login user name or password. Contact the administrator. Try the operation ..., General Settings Guide. Make settings correctly for the user name and the password for LDAP ... changing the search conditions. 3 The entered user name or password does not match that specified ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 34
    Troubleshooting When Using the Facsimile Function Message Cause Solution Check whether there are any network...Help. • Contact your network administrator. Registering of user name is reject- • Use your Web ...server. to check the SIP server address and user name are correctly programmed. See the Web ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 35
    ...cable is correctly connected to the machine. • Check the network connection and radio wave status. • Contact your network administrator of the destinations without going through the SMTP server. • Contact your network administrator. Check whether there are any network problems. {14-01} 3 27
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 36
    ... are any network problems. {14-09} 3 E-mail transmission was refused • Check that the user name ... Image Monitor's Help. • Check that the user name and password of the E-mail Account are correctly ... Image Monitor's Help. • Check that the user ID and password for the computer in which the folder...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 37
    ... Is Displayed Message Cause Cannot log on to the POP3/IMAP4 server. Solution • Check that the user name and password of the E-mail Account are correctly programmed from [... your network administrator. Check whether there are any network problems. {15-02} 3 Check whether there are any ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 38
    Troubleshooting When Using the Facsimile Function Message Cause Cannot log on to the POP3/IMAP4 server. Solution • Check that the user name and password of the E-mail Account are correctly programmed ... Web Image Monitor's Help. • Check that the user name and password for POP before SMTP ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 39
    ...Parameter Setting", General Settings Guide. Check your login user name, password, or driver encryption key, ... Dial or Manual Dial, "Receiving" appears and transmission is not allowed. LAN-Fax Driver does not work. The entered login user name, password, or driver encryption key is incorrect. A...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 40
    Troubleshooting When Using the Facsimile Function Problem Cause Solution Press the {Clear/Stop} key. See... lit. Reception is impossible, but transmission is possible. The toner has run out. Load paper into ... tray. See p.87 "Loading Paper". Replace the toner bottle. See p.98 "Replacing Toner". ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 41
    When You Cannot Send or Receive Fax Messages As Wanted ❖ Printing Problem Print is slanted. Cause The tray's side fences may not be locked. The paper is fed in at a slant. The machine's cover is open. Solution Check the side fences are locked. See p.92 "Changing the Paper Size". Load the ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 42
    Troubleshooting When Using the Facsimile Function Problem The image is too dark or too light. Cause ... See “Copy Paper”, About This Machine. Use only toner bottles recommended by the supplier. The image is too ... toner bottle soon. See is lit, toner is beginning to run out. p.98 “Replacing Tonerମ.
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 43
    When You Cannot Send or Receive Fax Messages As Wanted ❖ Others Problem All fax documents stored in memory have been lost. Those documents ... Memory Is Full This section describes likely causes of and possible solutions for problems related to full memory. Message Cause The memory is full. Solution...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 44
    ...received successfully. ❒ You can display a destination with the User Parameters. See "Parameter Setting", General Settings Guide. ❒ You can display a sender name with the User Parameters. See "Parameter Setting", General Settings Guide. Reference "...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 45
    ... resend it. ❖ RDS (Remote Diagnostic System) If the machine has a problem, a service representative can perform various settings over the telephone line from the service station. If you want to use this function, change the User Parameter. See "Parameter Setting", General Settings Guide. 37
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 46
    Troubleshooting When Using the Facsimile Function When an Error Occurs Using Internet Fax This section describes reports that the machine ... can select to send Error Mail Notification with User Parameters. See "Parameter Setting", General Settings Guide. ❒ If Error Mail Notification cannot be ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 47
    ...Unit, see "Troubleshooting When Using the DDST Unit". When a Message Is Displayed during Installation of the Printer Driver ... using [Add Printer] or [Install Printer]. Windows 95/98/Me/2000 This section ... icon. C Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 48
    ...]. B Click [Add a printer]. C Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the driver is \DRIVERS\(RPCS, PCL6, or ...]. D Click [Add a Printer]. E Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 49
    ...[Hardware and Sound]. C Click [Printers]. D Click [Add a printer]. E Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the driver is \DRIVERS\(RPCS, PCL6, or PCL5E)\XP_VISTA\(language)\DISK1. If the ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 50
    Troubleshooting When Using the Printer Function When a Message Is Displayed This section describes the principal messages that appear on the display panel. If ... or two while the machine is preparing, performing initial adjustments, or adding toner. Wait a while. In Hex Dump mode, the machine prints ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 51
    ..., and back on again. If the message appears again, contact your sales or service representative. Set the paper tray correctly. Replace the toner cartridge soon to maintain print quality. Wait until the other function has finished using the ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 52
    ... PostScript 3 display list has been exceeded. appears again, contact your sales or service representative. Reduce the value of [Resolution] in the printer driver. Alternatively, select [Font Priority] from [Memory Usage] in [System]. See "...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 53
    ...Is Displayed Printing the Error Log If files could not be printed due to printing errors, print the error log to identify the problem. A Press the {User Tools/Counter} key. 4 ASB027S B Select [Printer Features] using {U} or {T}, and then press the...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 54
    Troubleshooting When Using the Printer Function When You Cannot Print Use the following procedures if printing does not start even... it. See "Connecting to the Interfaces", General Settings Guide. To check signal status, press the {User Tools/Counter} key, and then select [System Settings] using ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 55
    ...been set using the Extended Security function. The login user name, password, or driver encryption key is invalid. Confirm the... Extended Security function with the administrator. Check the login user name, password, or driver encryption key is correct. Printing does not start. 4 Printing does not ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 56
    Troubleshooting When Using the Printer Function 4 ❖ When the machine is connected to the computer using the interface cable The following shows how to ...[Start] button, and then click [Control Panel]. B Click [Printers]. C Click the icon of the machine. On the [Organize] menu, click [Properties]. ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 57
    ...faint print image.) See "Copy Paper", About This Machine. In the printer driver, on the [Print Quality] tab, [Toner saving] is selected. Settings for thick ... printing on thick paper. See the printer driver Help. 4 Printed images contain blots or are patchy. • PCL 6/5e Select [Thick] in the [...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 58
    .... An error might have occurred. 4 ❖ When certain settings are required on the printer driver Problem Print result differs from the display. Print result ... used. The machine is not selected for printing. Solution Check the application supports the printer driver. Use the machine's printer driver ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 59
    ...print. Cause The correct printer driver settings are not made. Solution ❖ PCL 6/5e On the [Print ...appear faint. The correct printer driver settings are not made. ❖ PCL 6/5e On the [Print Quality... made. ❖ PCL 6/5e Check the size of the loaded paper matches that specified in the printer driver...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 60
    ... differently to how they appear on screen. If the printer driver is configured to use the graphics command.... Set the machine's feed orientation and the printer driver's feed orientation accordingly. See...:] depending on setting. the machine See the RPCS printer driver Help. used. Information that fits...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 61
    ... not match. Make the following settings with the printer driver: • In the [Change User Settings...] dialog box,..., change the [Dithering:] setting. See the RPCS printer driver Help. Make sure the application... about valid user codes. To print, the user code must be entered from the printer driver. 53
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 62
    ... tray. Cause Solution When you are us- Set the desired input tray using the printer driver. See the ing a Windows printer driver Help. operating system, printer driver settings override those settings using the display panel. The tray's side Check the side fences are locked....
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 63
    ... machine. Wait for a while. Making the following setting on the printer driver may reduce the computer's workload. ... User Settings...], select the [User settings] check box. See the printer driver Help. 4 ❖ Other ... the image, and then print. See the printer driver Help. Duplex printing is Duplex ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 64
    Troubleshooting When Using the Printer Function Problem Cause Solution Duplex printing is Duplex printChange the Paper Type setting for ...affects communication speed. • Bluetooth transmission speeds are not high. 4 If the problem cannot be solved, contact your sales or service representative. 56
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 65
    ... Function This chapter describes likely causes of and possible solutions for scanner function problems. When using the DDST Unit, see "Troubleshooting When Using the DDST Unit". When Scanning Is Not Done As Expected This section describes ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 66
    ... delivery and e-mail sending-related problems. When You Cannot Browse the Network to Send ... address folder. • Subnet Mask 5 When the TWAIN Driver Cannot Be Started This section describes likely ... possible solutions for the TWAIN driver failing to operate. Problem The Scanner Properties dialog box...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 67
    When You Cannot Send Scanned Files Operations Are Not Possible When Messages Appear This section describes likely causes of and possible solutions for messages that appear when the machine fails to operate. Message Cause The destination list is being updated from the network using ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 68
    Troubleshooting When Using the Scanner Function When a Message Is Displayed This section describes likely causes of and ... list has failed. Try again? The user name and password dif- Make settings ... for the fer from those settings for LDAP user name and the password for server authentication. LDAP ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 69
    ... size not shown in Paper Size Settings with User Tools. Solution • Place the original correctly. ... is restrict- Contact the administrator. ed to authentified users only. You do not have .... See "Administrator Tools", General Settings Guide. Press [Select] for the message displayed on the screen ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 70
    Troubleshooting When Using the Scanner Function Message Cause The entered user name or password was invalid. Solution • Check that the user ... Sender's name is not selected. Specify sender's name. Cannot enter manually more than nnn destinations. 5 (A figure is placed at n.) Cannot...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 71
    ... for Transmission/Delivery Function", Scanner Reference. Check the login user name and password. The machine is unable to authenticate. Contact the administrator. Authentication failed. The entered login user name or password is incorrect. The data size exceeded the capac- ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 72
    Troubleshooting When Using the Scanner Function Message Cause Solution Sending has failed. Press Job Information key to check .... Use the Job Information screen to check for the file where the problem occurred. See "Confirmation Displays", Scanner Reference. No paper is loaded in ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 73
    ... displayed on the client computer when using the TWAIN driver. Important ❒ If an error message that is not ... area. Please call your service representative. Scanner is not available on the specified device. ... is 99. Delete unneeded scanning areas. Contact your service representative. Contact your ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 74
    Troubleshooting When Using the Scanner Function Message Cause • The machine's main power switch is off. •...the scanner. Check the network Access Mask settings in User Tools. Scanner is not ready. Check the... scan size. • Lower the resolution. • Set with no compression. See TWAIN Driver help. 66
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 75
    ... and YYY indicate a scanner name.) 5 Error has occurred in the scanner driver. An error has .... Contact the administrator. The login user name, login password, or driver encryption key entered is invalid. The entered login user name, password, or driver encryption key was invalid. Reference "...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 76
    Troubleshooting When Using the Scanner Function 5 68
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 77
    ... Function When a Message Is Displayed during Installation of the Printer Driver This section describes what to do if ...Auto Run. Install the printer driver using [Add Printer] or [Install Printer]. Windows 98/... icon. C Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 78
    ... B Click [Add a printer]. C Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the driver is \DRIVERS\DDST\WIN2K_XP\(language)\...D Click [Add a Printer]. E Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM,...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 79
    ...Status messages This section describes the machine status messages. Message Status This is the default ready message. The machine is ready for use. No action is ...or two while the machine is preparing, performing initial adjustments, or adding toner. Wait a while. In Hex Dump mode, the machine prints ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 80
    ... If the message appears again, contact your sales or service representative. Maximum capacity of RPCS, PCL 5e/6 or PostScript 3 list display has been exceeded. Reduce the value of [Resolution] in the printer driver. Alternatively, select [Font Priority] from [Memory Usage] ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 81
    ...Paper Tray correctly. DToner is almost empty. Add toner. Tray # Error The selected paper tray does .... Toner is running out. Replace the toner cartridge soon to maintain print quality. A paper tray error ... message appears again, contact your sales or service representative. USB has a problem. 6 73
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 82
    ... log If files could not be printed due to printing errors, print the error log to identify the problem. A Press the {User Tools/Counter} key. ASB027S B Select [Printer Features] using {U} or {T}, and then press the {OK} key. 6 C Select [...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 83
    ... does not start even after performing [Print]. Problem Printing does not start. Cause The ...it. See "Connecting the Machine", General Settings Guide. Contact your service representative. See "List/Test ...might have occurred. If the printing does not start, contact your service representative. 75
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 84
    Troubleshooting When Using the DDST Unit 6 ❖ When the machine is connected to the computer using the interface cable The following shows how to check the... the [Start] button, point to [Settings], and then click [Printers]. B Click the icon of the machine. On the [File] menu, click [Properties]. C...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 85
    The Printer Function Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printing from a computer. ❖ When you cannot print clearly Problem The print on the entire page is faded. Cause The paper is damp. Solution...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 86
    .... The machine is not selected for printing. Solution Check the application supports the printer driver. Use the machine's printer driver...Checking the Error Log", Printer/Scanner Reference. Adjust the image density settings. See the printer driver Help. Characters differ from the display. The print...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 87
    ...settings are not made. Solution See the printer driver Help. On the [Print Quality] tab, click [Toner Save Off] in the...area, and then print. See the printer driver Help. On the [Print Quality] tab, click [Toner Save Off] in the [Toner Save] area, and then print. See the printer driver Help. See the ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 88
    ...paper size and orientation settings match those of the printer driver. If a different paper size and ... same size and orientation. The correct application or printer driver settings are not made. Make sure ... size and orientation settings match those of the printer driver. If a different paper size and ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 89
    ... Printer Function Problem Misfeeds occur frequently. Cause The copy paper is wrinkled or has ... There is considerable delay between the print start instruction and actual printing. Processing time ... is malfunctioning. If the problem cannot be solved, contact your sales or service representative. 81
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 90
    Troubleshooting When Using the DDST Unit The Scanner Function When Scanning Is Not Done As Expected This section describes causes and ... down. Place the original in the correct orientation. See "Placing Originals", Printer/Scanner Reference. When the original is placed directly on the exposure ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 91
    ... messages displayed on the client computer when using the TWAIN driver. Important ❒ If an error message that is not ... error has occurred in the machine. Contact your service representative. Cannot add any more .... Cannot specify any more scanning area. Please call your service representative. 83
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 92
    Troubleshooting When Using the DDST Unit Message Cause Solution Scanner is not available on the specified ...Error has occurred in the scanner. The TWAIN scanner function Contact your service reprecannot be used... with no compression. See TWAIN Driver help. The problem may be due to the following cause...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 93
    ...has occurred in the Error has occurred in the scanner driv- driver. er. Communication error has... running on the client computer. • Uninstall the TWAIN Driver, restart the computer, and then reinstall the TWAIN Driver. Insufficient memory. Memory is insufficient. Close all other applications, then...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 94
    Troubleshooting When Using the DDST Unit 6 86
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 95
    7. Adding Paper, Toner and Staples This chapter describes troubleshooting procedures that are applicable to all the machine's functions. Loading Paper This section describes what to do when paper runs out and needs reloading. R CAUTION: • When loading paper, take care not to...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 96
    Adding Paper, Toner and Staples Loading Paper into the Paper Trays This procedure explains how to load paper into the paper ... the paper before loading. ❒ For details about loading paper of a size not selectable with User Tools in Paper Trays, see "Changing the Paper Size". Reference p.92 "...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 97
    ... are placed. Select [On] in [Letterhead Setting] under Copier Features, and then place the original ... below. See "Copier Features", General Settings Guide. When printing with the printer function, placing... [Always Specify] in [Orientation] under [Copier Features] (User Tools). Place originals, and...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 98
    Adding Paper, Toner and Staples ❖ Loaded paper orientation • For machine with copier function only 7 AYP013S 90
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 99
    Loading Paper • For MFP 7 BAK001S Note ❒ In [System Settings], specify [Letterhead] for "Paper Type" of the paper tray you want to use. This setting is only available when the printer/scanner and fax units are installed. See "Tray Paper Settings", General Settings Guide. 91
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 100
    Adding Paper, Toner and Staples Changing the Paper Size This section describes how to change paper ...to select the paper size in Paper Size Settings with User Tools. If you do not, misfeeds... See "Tray Paper Settings", General Settings Guide. ❒ Fan the paper before loading. ❒ Straighten curled...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 101
    Changing the Paper Size Changing the Paper Size in the Paper Tray Use the following procedure when changing a paper size in the paper tray. A Make sure the paper tray is not in use. B Pull the paper tray out slowly until it stops. C Remove any remaining copy paper. D While pinching the release ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 102
    Adding Paper, Toner and Staples G Square the paper and place it in the tray. Do not stack paper over the limit mark. AYP002S H While pressing the release lever, push in the side and end fences until they are flush against the paper's edges. 7 AYP005S I Press down the lock button. BAK010S J ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 103
    Changing the Paper Size Selecting the paper size with user tools This procedure explains how to change to a paper size selected with User Tools. A Press the {User Tools/Counter} key. ASB027S B Select [System Settings] using {U} or {T}, and then ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 104
    Adding Paper, Toner and Staples F Press the {User Tools/Counter} key. ASB027S G Load the paper, and then gently push the paper tray...loaded in the paper tray, see "Tray Paper Settings", General Settings Guide. Reference "Tray Paper Settings", General Settings Guide 7 96
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 105
    ... This section describes adding and storing toner. R WARNING: • Do not incinerate used ... when exposed to an open flame. Dispose of used toner containers in accordance with local regulations. R CAUTION:... burns or a fire. R CAUTION: • Avoid getting toner on your clothes or skin when removing a paper ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 106
    ... make about 50 copies even after the D Add Toner indicator begins flashing, but replace toner... Toner This section describes how to replace the toner bottle. Removing toner Important ❒ Do not shake the removed toner bottle. The remaining toner might scatter. AZB019S 7 Inserting toner BAK006S 98...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 107
    ... is not possible if the number of communications executed after the toner has run out plus the number of communications not ... be printed. Waste Toner Waste toner cannot be re-used. Take the bottle of waste toner to your sales representative or service representative for recycling. If you dispose of ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 108
    Adding Paper, Toner and Staples Adding Staples This section explains what to do when staples need replacing... jams may occur if you use a staple cartridge other than the recommended type. Finisher The ... the upper unit, there are staples remaining inside the cartridge. Use all the staples, do not add ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 109
    ...Important ❒ This stamp cartridge is used for facsimile and scanner functions. ❒ Use the cartridge specified for this machine. ❒ Do not add ink to the ...leakage. ❒ Be sure not to dirty your fingers with ink from the cartridge. A Open the ARDF. AMH006S 7 B Open the stamp cover. AMH010S C ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 110
    Adding Paper, Toner and Staples D Insert the new stamp cartridge. Insert the cartridge until the metal parts are no longer visible. AMI002S E Close the stamp cover. Hold down the center part of the cover to make sure that it is closed completely. 7 ZEXH100J F Lower the ARDF. 102
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 111
    ... the machine. ❒ If paper misfeeds occur frequently, contact your service representative. Note ❒ More than one misfeed area may be indicated. ... paper inside the right cover and on the top of the ARDF cover. ❒ When the machine instructs you to reset originals, reset them in the feeding position. ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 112
    Clearing Misfeeds When A Is Displayed BAK008S When B Is Displayed 8 ASB006S When C Is Displayed BAK007S 104
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 113
    Removing Jammed Paper When P Is Displayed ASB008S When Y Is Displayed 8 ASB010S 105
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 114
    Clearing Misfeeds When Z Is Displayed AYP015S When R Is Displayed (When Finisher Is Installed) 8 BAK002S 106
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 115
    Removing Jammed Paper When D Is Displayed (When Bridge Unit Is Installed) A Open the bridge unit covers. BAK011S B Remove the misfed paper. BAK012S 8 107
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 116
    Clearing Misfeeds Removing Jammed Staples This section explains how to remove jammed staples. Important ❒ Curled paper may cause staples to jam. To avoid this, turn copy paper over in the tray. ❒ When the finisher is installed, after removing jammed staples, staples will not be ejected the ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 117
    9. Remarks This chapter describes how to maintain and operate the machine. Where to Put Your Machine This section provides precautions for installation, movement and disposal. Machine Environment Choose your machine's location carefully. Environmental conditions greatly affect its performance. ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 118
    Remarks Environments to avoid • Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden temperature changes can cause condensation to form inside the ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 119
    ...the machine only to the power source described on the inside front cover of this manual. Connect the power cord directly into a wall outlet and do ...power cord is damaged (exposure of the core, disconnection, etc.), contact your service representative to change a new one. Operating the machine with a ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 120
    ... more 3. Front: 75 cm (29.6") or more 4. Left: 15 cm (6") or more Note ❒ For the required space when options are installed, contact your service representative. When Not Used for a Long Time R CAUTION: • For safety reason, unplug the power cord from the wall outlet if the machine will not be ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 121
    ... from heavy accumulation of dust inside this machine. Consult your service representative for details about and charges for cleaning the machine's ... not clean parts other than those explicitly specified in this manual. Other parts should only be cleaned by your service representative. ❖ Cleaning...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 122
    Remarks Cleaning the Exposure Glass Cover This section describes how to clean the exposure glass cover. BAK003S Clean 1. Cleaning the ARDF This section describes how to clean the ARDF. 9 AMH012S Clean 1 and 2. 114
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 123
    INDEX A Adding staples, 100 Adding toner, 97 Add Toner indicator, 3 Adjusting the display's contrast, 6 Alert messages, 43, 72 ... dirty, 113 Authentication failure, 6 I Image is dirty, 49, 77 Indicators, 3 Inserting toner, 98 L Letterhead paper, 89 Limit mark, 93 Loaded paper orientation, 89 Loading...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 124
    ... 49, 77 Printed image is in wrong orientation, 49, 77 Printer driver installation, 39, 69 Printing, 31 Printing does not start, 46, 75 Print ...client computer, 83 When B is displayed, 104 When certain settings are required on the printer driver, 49, 77 When C is displayed, 104 When D is...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 125
    ... of Hewlett-Packard Company. The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Ricoh Company, Ltd. is under license. Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 126
    Operating Instructions Troubleshooting Type for 7025/DSm625/LD125/Aficio MP 2500 EN USA D010-7621A



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Ricoh Aficio MP 2500 Manual