Ricoh Aficio MP 2500 Troubleshooting

Ricoh Aficio MP 2500 Manual

Ricoh Aficio MP 2500 manual table of contents:

  • Ricoh Aficio MP 2500 | Troubleshooting - Page 1
    ... When Using the Printer Function Troubleshooting When Using the Scanner Function Troubleshooting When Using the DDST Unit Adding Paper, Toner and Staples Clearing Misfeeds Remarks Read this manual carefully before you use this machine and keep it handy for ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 2
    Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and ... as a result of handling or operating the machine. Notes: Some illustrations in this manual might be slightly different from the machine. Certain options might not be ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 3
    ... as registering fax numbers, e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine. ❖ Troubleshooting Provides a guide to solving common problems, and explains how to replace paper, toner, and ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 4
    ... information about operating systems that are supported might also differ slightly from those of this machine. ❖ Other manuals • PostScript 3 Supplement ... Introduction Guide • Auto Document Link Guide Note ❒ Manuals provided are specific to machine types. ❒ For "UNIX Supplement", please...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 5
    ...Explains User Tools settings, and how to register user codes. Also refer to this manual for explanations on how to connect the machine. ❖ Troubleshooting Provides a guide to solving common problems, and explains how to replace paper, toner, and ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 6
    ...(E-Mail)...38 Server-Generated Error E-mail ...38 4. Troubleshooting When Using the Printer Function When a Message Is Displayed during Installation of the Printer Driver ...39 Windows 95/98/Me/2000...39 Windows XP Professional or Windows Server 2003...40 ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 7
    ... Browse the Network to Send a Scanned File ...58 When the TWAIN Driver Cannot Be Started ...58 ......69 When a Message Is Displayed during Installation of the Printer Driver ...69 When a Message Is Displayed...71 ... ...75 Other Printing Problems...77 The Scanner Function ...82 When Scanning Is Not Done ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 8
    9. Remarks Where to Put Your Machine ...109 Machine Environment ...109 Moving...110 Power Connection...111 Access to the Machine ...112 When Not Used for a Long Time...112 Maintaining Your Machine ...113 Cleaning the Exposure Glass...113 Cleaning the Exposure Glass Cover ...114 Cleaning the ARDF ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 9
    ...keys on the machine's control panel. Names of Major Options Major options of this machine are referred to as follows in this manual: • Auto Document Feeder capable of scanning both sides of a sheet → ARDF • Finisher SR3010 → ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 10
    2
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 11
    ... the Machine Does Not Operate As Wanted This section describes basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This ...B: Load Paper indicator D: Add Toner indicator Appears when there is a misfeed, a cover is left open, or another problem occurs. See ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 12
    ... placed on the ARDF. Machine requires user attention. Paper might have jammed or toner might need replenishing. Single short beep. Five short ... the machine's beep alerts. When the machine beeps to alert users of a paper jam or toner request, if the machine's covers are opened...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 13
    ...screen for the corresponding function, and then follow the message that appears. Problem Cause Solution Add paper. See p.87 "Loading Paper".... the code number shown is defective. on the display and contact your service representative. See "When a Message Is Displayed" of each chapter. You can ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 14
    ... and messages. If other messages appear, follow the instructions displayed. Problem "Please wait..." appears. "Please wait..." appears. ..., it cannot be switched to another screen by pressing the {Facsimile} or {Scanner} key. The machine has just been turned on and the User Tools screen is ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 15
    .... For duplex printing, select Tray 14 in the copier mode or with the printer driver. Select a paper tray in [Tray Paper Settings] under [System Settings], and then press [...]. See “Tray Paper Settings”, General Settings Guide. Enter the user code (up to eight digits), and then ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 16
    ...the Machine Does Not Operate As Wanted Problem "Privileges are Cause Solution 1 required to use this... correct. "Authentica- Ask the administrator for the correct login user name and password. Cannot access ...paper type, paper size, or paper capacity problems, use recommended paper. See "Copy ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 17
    ...the function again. In some cases, you can carry out another job (copier, facsimile, printer, or ... after you select Copy Facsimile Printer Transmission Reception Print Scanning an Original for Memory Transmission Scanner TWAIN Scanning *1 *1 Transmission Operation Immediate Transmission Using the ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 18
    ... Stapling Using the control panel Scanning × *1 *1 *1 *1 TWAIN Scanner × × Scanning Copying Stapling Stapling ... job is finished. ×...means that you must manually start another job after the current ... cannot be used together). *1 *2 You can scan a document once the preceding job documents ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 19
    ... "When You Have Problems Operating the Machine". Message Causes Solutions Select paper manually, not with the Auto Paper Select function, and do...longer than 432 mm (17.0"). ing from the ARDF (e.g., 2 Sidplex scanned. ed → 2 Sided, 2 Sided → 1 Sided, 2 Sided→ Combine)....
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 20
    ... Reference. Cannot copy. Origi- The scanner function is in use. Cancel the current scan job. To do this, press the {Clear/Stop} nal is being scanned key on the scanner screen to by another function. display ... "Clear/Stop key was pressed. Stop scanning?", and then press [Stop]. Privileges ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 21
    When a Message Is Displayed Reference p.6 "When You Have Problems Operating the Machine" 2 13
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 22
    Troubleshooting When Using the Copy Function When You Cannot Make Clear Copies This section describes ...Paper", About This Machine. Use manufacturer-genuine toner. Contact your service representative. Adjust the image ...-recommended toner can result in loss of print quality and other problems. Image ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 23
    ...conditions. See "Copy Paper", About This Machine. Add toner. See p.97 "Adding Toner". 2 Copies ... is damp or rough. Copies are too light. The toner bottle is almost empty. Parts of the paper ... appear. Copies are blank. The exposure glass or scanning glass is dirty. Select the proper paper ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 24
    Troubleshooting When Using the Copy Function Problem Black spots appear on the copy of a photographic print. Causes Because of high humidity, the photographic print has stuck to the exposure glass. Solutions Place the print on the exposure glass in either of the following ways: • ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 25
    ... Make Copies As Wanted When You Cannot Make Copies As Wanted This section describes causes and remedies when copy results are not as expected. ❖ Basic Problem Misfeeds occur frequently. Causes The number of sheets loaded exceeds the capacity of the machine. Solutions Load paper only as high as ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 26
    ...50 mm (0"-2"). See "Copier Features", General Settings Guide. ❖ Combine Problem Causes Solutions When you specify a reproduction ratio using the Manual Paper Select function, make sure the ratio matches your originals and the copy ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 27
    When You Cannot Make Copies As Wanted ❖ Duplex Problem Causes Solutions Remove paper loaded on ... checks if the remaining originals should be copied, after the scanned original has been printed. Solutions To ...]. Reset nn orig., then press [Resume] to scan and copy the remaining originals. [Stop] [...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 28
    Troubleshooting When Using the Copy Function 2 20
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 29
    3. Troubleshooting When Using the Facsimile Function This chapter describes likely causes of and possible solutions for facsimile function problems. Adjusting the Volume The following describes how to adjust the volume. You can change the ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 30
    Troubleshooting When Using the Facsimile Function C Select [General Settings/Adjust] using {U} or {T}, and then press the {OK} key. D Select [... Select the volume using {W} or {V}, and then press the {OK} key. G Press the {User Tools/Counter} key. Press the {Escape} key to cancel the setting. The ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 31
    Adjusting the Volume Note ❒ You can also adjust the On Hook volume when you press the {On Hook Dial} key. See "On Hook Dial", Facsimile Reference. ❒ If the Extended Security function prevents you from changing this setting, contact the administrator. ❒ You can set the volume level to ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 32
    ... error reoccurs frequently, contact your service representative. Place originals that have not been scanned on the exposure glass or ARDF ... the display and contact your service representative. Other functions can be used. The machine is scanning an origi- Before sending the fax, cancel the nal under...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 33
    ... Tools", General Settings Guide. Make settings correctly for the user name and the password ... again after changing the search conditions. 3 The entered user name or password does not match ... destinaplayed on the screen for each tions, and/or folder destinations. transmission. The sender has not ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 34
    Troubleshooting When Using the Facsimile Function Message Cause Solution Check whether there are any network problems. {13-10} The alias telephone number you • ...your network administrator. 3 Check whether there are any network problems. {13-11} Check whether there are any...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 35
    .... • Check that the folder for transfer is correctly specified. • Check that the computer in which the folder for transfer is specified is operating correctly. • Check that the LAN... SMTP server. • Contact your network administrator. Check whether there are any network problems. {14-01} 3 27
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 36
    ... Web Image Monitor's Help. • Check that the user ID and password for the computer in which the folder for forwarding is specified are correctly ... the folder for forwarding is correctly specified. • Check that the computer in which the folder for forwarding is specified is correctly operated. • ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 37
    ... network administrator. Check whether there are any network problems. {15-02} 3 Check whether there are any network problems. {15-03} No machine e-mail address is programmed. • Check that ... administrator. Check whether there are any network problems. {15-11} Cannot find the DNS server ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 38
    Troubleshooting When Using the Facsimile Function Message Cause Cannot log on to the POP3/IMAP4 server. ...administrator. Check whether there are any network problems. {15-12} 3 Note ❒ If "Check ... Settings Guide. If you reconnect the machine to the network, be sure to set "Display" with User ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 39
    ... Hook Dial or Manual Dial, "Receiving" appears and transmission is not allowed. LAN-Fax Driver does not work. The entered login user name, password, or driver encryption key is incorrect. A .... LAN-Fax Driver does not work. Cannot cancel a Memo- The document is being scanned. ry Transmission....
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 40
    Troubleshooting When Using the Facsimile Function Problem Cause Solution Press the {Clear/Stop} key. ... Fax transmission is possible only during scanning. It is impossible during communication. Although a group .... Reception is impossible, but transmission is possible. The toner has run out. Load paper ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 41
    When You Cannot Send or Receive Fax Messages As Wanted ❖ Printing Problem Print is slanted. Cause The tray's side fences may not be locked. The paper is fed in at a slant. The machine's cover is open. Solution Check the side fences are locked. See p.92 "Changing the Paper Size". Load the ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 42
    Troubleshooting When Using the Facsimile Function Problem The image is too dark or too light. Cause ... condition. See “Copy Paper”, About This Machine. • Increase the scanning density. See “Image Density (Contrast... bottle soon. See is lit, toner is beginning to run out. p.98 “Replacing Tonerମ.
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 43
    ... Send or Receive Fax Messages As Wanted ❖ Others Problem All fax documents stored in memory have... describes likely causes of and possible solutions for problems related to full memory. Message Cause ... mode and starts transmitting the stored pages. Memory is full. Scanning will be stopped and only ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 44
    Troubleshooting When Using the Facsimile Function When an Error Report Is Printed An Error Report is printed if a document cannot ... with the User Parameters. See "Parameter Setting", General Settings Guide. ❒ You can display a sender name with the User Parameters. See "Parameter Setting", ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 45
    ... it. ❖ RDS (Remote Diagnostic System) If the machine has a problem, a service representative can perform various settings over the telephone line from the service station. If you want to use this function, change the User Parameter. See "Parameter Setting", General Settings Guide. 37
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 46
    Troubleshooting When Using the Facsimile Function When an Error Occurs Using Internet Fax This section describes reports that the machine ... can select to send Error Mail Notification with User Parameters. See "Parameter Setting", General Settings Guide. ❒ If Error Mail Notification cannot be ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 47
    ..., see "Troubleshooting When Using the DDST Unit". When a Message Is Displayed during Installation of the Printer Driver ... using [Add Printer] or [Install Printer]. Windows 95/98/Me/2000 This section.... If the printer driver is on a CD-ROM, the location of the driver is either \DRIVERS\(RPCS, PCL6...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 48
    ... Wizard. If the printer driver is on a CD-ROM, the location of the driver is \DRIVERS\(RPCS, PCL6, or PCL5E)\XP_VISTA\(... Click [Add a Printer]. E Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the driver is \DRIVERS\(RPCS, PCL6, or PCL5E)\XP_VISTA...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 49
    ...]. E Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the driver is \DRIVERS\(RPCS, PCL6, or PCL5E)\XP_VISTA\(language)\DISK1. If the installer starts, click [Cancel] to quit. 4 F Specify a port. For ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 50
    Troubleshooting When Using the Printer Function When a Message Is Displayed This section describes the principal messages that appear on the display panel. If ... or two while the machine is preparing, performing initial adjustments, or adding toner. Wait a while. In Hex Dump mode, the machine prints ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 51
    ... again, contact your sales or service representative. Set the paper tray correctly. Replace the toner cartridge soon to maintain print quality. Wait ... again. If the message appears again, contact your sales or service representative. Problem:Wireless card Problem:Wireless ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 52
    ...display list has been exceeded. appears again, contact your sales or service representative. Reduce the value of [Resolution] in the printer driver. Alternatively, select [Font Priority] from [Memory Usage] in [System]. See “Printer Featuresମ.
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 53
    ...Is Displayed Printing the Error Log If files could not be printed due to printing errors, print the error log to identify the problem. A Press the {User Tools/Counter} key. 4 ASB027S B Select [Printer Features] using {U} or {T}, and then press the...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 54
    Troubleshooting When Using the Printer Function When You Cannot Print Use the following procedures if ... not start even after performing [Print]. Problem Printing does not start. Cause The ...Connecting to the Interfaces", General Settings Guide. To check signal status, press the {User Tools/Counter} ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 55
    ...been set using the Extended Security function. The login user name, password, or driver encryption key is invalid. Confirm the... Extended Security function with the administrator. Check the login user name, password, or driver encryption key is correct. Printing does not start. 4 Printing does not ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 56
    Troubleshooting When Using the Printer Function 4 ❖ When the machine is connected to the computer using the interface cable The following shows how to check the print port when the Data In indicator does not light up or blink. Check if the print port setting is correct. When it is...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 57
    ...print image.) See "Copy Paper", About This Machine. In the printer driver, on the [Print Quality] tab, [Toner saving] is selected. Settings for...have not been made when printing on thick paper. See the printer driver Help. 4 Printed images contain blots or are patchy. • PCL 6/5e Select [Thick...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 58
    .... An error might have occurred. 4 ❖ When certain settings are required on the printer driver Problem Print result differs from the display. Print result ... used. The machine is not selected for printing. Solution Check the application supports the printer driver. Use the machine's printer driver ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 59
    ...print. Cause The correct printer driver settings are not made. Solution ❖ PCL 6/5e On the [Print ... or appear faint. The correct printer driver settings are not made. ❖ PCL 6/5e On the [Print ...not made. ❖ PCL 6/5e Check the size of the loaded paper matches that specified in the printer driver...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 60
    ... to that of the computer display, make settings to print TrueType fonts as an image. See the printer driver .... lected and the feed orientation selected in the printer driver's option setup might not ...area:] depending on setting. the machine See the RPCS printer driver Help. used. Information that fits...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 61
    ... not match. Make the following settings with the printer driver: • In the [Change User Settings...] dialog box,..., change the [Dithering:] setting. See the RPCS printer driver Help. Make sure the application... about valid user codes. To print, the user code must be entered from the printer driver. 53
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 62
    ... tray. Cause Solution When you are us- Set the desired input tray using the printer driver. See the ing a Windows printer driver Help. operating system, printer driver settings override those settings using the display panel. The tray's side Check the side fences are locked....
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 63
    ... for a while. Making the following setting on the printer driver may reduce the computer's workload. For how to open the printing preferences dialog box,...User Settings...], select the [User settings] check box. See the printer driver Help. 4 ❖ Other printing problems Problem The print job is not ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 64
    Troubleshooting When Using the Printer Function Problem Cause Solution Duplex printing is Duplex printChange the Paper Type setting for ...affects communication speed. • Bluetooth transmission speeds are not high. 4 If the problem cannot be solved, contact your sales or service representative. 56
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 65
    ... Function This chapter describes likely causes of and possible solutions for scanner function problems. When using the DDST Unit, see "Troubleshooting When Using the DDST Unit". When Scanning Is Not Done As Expected This section describes ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 66
    ...delivery and e-mail sending-related problems. When You Cannot Browse the Network to Send a Scanned File This section describes likely ... Started This section describes likely causes of and possible solutions for the TWAIN driver failing to operate. Problem The Scanner Properties dialog box cannot be ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 67
    When You Cannot Send Scanned Files Operations Are Not Possible When Messages Appear This section describes likely causes of and possible solutions for messages that appear when the machine fails to operate. Message Cause The destination list is being updated from the network using ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 68
    Troubleshooting When Using the Scanner Function When a Message Is Displayed This section describes likely causes of and possible solutions for error messages ... be cleared. Updating destination list has failed. Try again? The user name and password dif- Make settings correctly for the...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 69
    ... in Paper Size Settings with User Tools. Solution • Place the original correctly. • Specify the scan size. • ... has failed. Check settings and check Scanned File Status. The specified group contains some e-mail destinations and Scan to Folder destinations. The correct network settings are not ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 70
    Troubleshooting When Using the Scanner Function Message Cause The entered user name or password was invalid. ... selected. Specify sender's name. Cannot enter manually more than nnn destinations. 5 (A figure ... Settings", General Settings Guide. Sending failed. Check settings and check Scanned File ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 71
    ...Set Items for Transmission/Delivery Function", Scanner Reference. Check the login user name and password. ... memory capacity. Do you want to send the scanned data? No valid dest. lists. ... using another function such as copying. Retry scanning after the operation with another function is completed. ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 72
    Troubleshooting When Using the Scanner Function Message Cause Solution Sending has failed. Press ...Information screen to check for the file where the problem occurred. See "Confirmation Displays", Scanner Reference. No.... Do you want to send the scanned data? The number of scanned pages ex- Select...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 73
    ...for the main error messages displayed on the client computer when using the TWAIN driver. Important ❒ If an error message that is not included in this section appears, turn .... Cannot specify any more scanning area. Please call your service representative. Scanner is not available on...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 74
    ...The ARDF cover is open. Check whether the ARDF cover is closed. Scanner memory is insufficient. Insufficient memory. Reduce the scanning area. • Reset the scan size. • Lower the resolution. • Set with no compression. See TWAIN Driver help. 66
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 75
    ...and YYY indicate a scanner name.) 5 Error has occurred in the scanner driver. An error has... scanning. • Close all the unnecessary applications running on the client computer. • Uninstall the TWAIN Driver, restart the computer, and then reinstall the TWAIN Driver. • Check the login user name...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 76
    Troubleshooting When Using the Scanner Function 5 68
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 77
    ... Function When a Message Is Displayed during Installation of the Printer Driver This section describes what to do if ...Auto Run. Install the printer driver using [Add Printer] or [Install Printer]. Windows 98/... icon. C Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 78
    ...]. B Click [Add a printer]. C Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the... D Click [Add a Printer]. E Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the driver is \DRIVERS\DDST\WIN2K_XP\(language)\DISK1...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 79
    The Printer Function When a Message Is Displayed This section describes the principal messages that appear on the display panel. If a message not ... or two while the machine is preparing, performing initial adjustments, or adding toner. Wait a while. In Hex Dump mode, the machine prints received data...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 80
    ...If the message appears again, contact your sales or service representative. Maximum capacity of RPCS, PCL 5e/6 or PostScript 3 list display has been exceeded. Reduce the value of [Resolution] in the printer driver. Alternatively, select [Font Priority] from [Memory Usage...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 81
    ... Paper Tray correctly. DToner is almost empty. Add toner. Tray # Error The selected paper tray does Set the paper tray correctly. not exist or is not set correctly. Toner is running out. Replace the ... the message appears again, contact your sales or service representative. USB has a problem. 6 73
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 82
    Troubleshooting When Using the DDST Unit Printing the error log If files could not be printed due to printing errors, print the error log to identify the problem. A Press the {User Tools/Counter} key. ASB027S B Select [Printer Features] using {U} or {T}, and then press ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 83
    ... not start even after performing [Print]. Problem Printing does not start. Cause The ... General Settings Guide. The type of interface cable you should use depends on the computer. Be sure to... See "Connecting the Machine", General Settings Guide. Contact your service representative. See "List/Test...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 84
    Troubleshooting When Using the DDST Unit 6 ❖ When the machine is connected to the computer using the interface cable The following shows how to check the print port when the Data In indicator does not light up or blink. Check if the print port setting is correct. For USB port ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 85
    The Printer Function Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printing from a computer. ❖ When you cannot print clearly Problem The print on the entire ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 86
    ... in loss of print quality and other problems. Print ends mid-job. An error... occurred. ❖ When certain settings are required on the printer driver Problem Print result differs from the display... is not selected for printing. Solution Check the application supports the printer driver. Use the machine...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 87
    ...settings are not made. Solution See the printer driver Help. On the [Print Quality] tab, click [Toner Save Off] in the...area, and then print. See the printer driver Help. On the [Print Quality] tab, click [Toner Save Off] in the [Toner Save] area, and then print. See the printer driver Help. See the ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 88
    ...paper size and orientation settings match those of the printer driver. If a different paper size and ... same size and orientation. The correct application or printer driver settings are not made. Make sure ... size and orientation settings match those of the printer driver. If a different paper size and ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 89
    ... the System Settings menu. See "System Settings", General Settings Guide. Duplex printing is malfunctioning. Duplex printing is malfunctioning. If the problem cannot be solved, contact your sales or service representative. 81
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 90
    Troubleshooting When Using the DDST Unit The Scanner Function When Scanning Is Not Done As Expected This section describes causes and remedies when scan... other than the nettion may reduce the margins. work TWAIN scanner function, certain paper size and resolution settings may produce ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 91
    ...for the main error messages displayed on the client computer when using the TWAIN driver. Important ❒ If an error message that is not included in this section appears, turn ... the machine. Contact your service representative. Cannot add any more scanning mode. Cannot specify any...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 92
    ...is insufficient. • Reset the scan size. • Lower the resolution. • Set with no compression. See TWAIN Driver help. The problem may be due to the following cause: ... Check whether the main power switch of the scanner used for the previous scan is turned on. • The machine is not connected ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 93
    ...has occurred in the Error has occurred in the scanner driv- driver. er. Communication error has ...unnecessary applications running on the client computer. • Uninstall the TWAIN Driver, restart the computer, and then reinstall the TWAIN Driver. Insufficient memory. Memory is insufficient. Close all...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 94
    Troubleshooting When Using the DDST Unit 6 86
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 95
    7. Adding Paper, Toner and Staples This chapter describes troubleshooting procedures that are applicable to all the machine's functions. Loading Paper This section describes what to do when paper runs out and needs reloading. R CAUTION: • When loading paper, take care not to...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 96
    Adding Paper, Toner and Staples Loading Paper into the Paper Trays This procedure explains how to load paper into the paper ... the paper before loading. ❒ For details about loading paper of a size not selectable with User Tools in Paper Trays, see "Changing the Paper Size". Reference p.92 "...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 97
    ... as shown below. See "Copier Features", General Settings Guide. When printing with the printer function, placing orientation is the same. ❖ Original Orientation ... function, select [Always Specify] in [Orientation] under [Copier Features] (User Tools). Place originals, and then select as the ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 98
    Adding Paper, Toner and Staples ❖ Loaded paper orientation • For machine with copier function only 7 AYP013S 90
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 99
    Loading Paper • For MFP 7 BAK001S Note ❒ In [System Settings], specify [Letterhead] for "Paper Type" of the paper tray you want to use. This setting is only available when the printer/scanner and fax units are installed. See "Tray Paper Settings", General Settings Guide. 91
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 100
    Adding Paper, Toner and Staples Changing the Paper Size This section describes how to change paper ...to select the paper size in Paper Size Settings with User Tools. If you do not, misfeeds... See "Tray Paper Settings", General Settings Guide. ❒ Fan the paper before loading. ❒ Straighten curled...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 101
    Changing the Paper Size Changing the Paper Size in the Paper Tray Use the following procedure when changing a paper size in the paper tray. A Make sure the paper tray is not in use. B Pull the paper tray out slowly until it stops. C Remove any remaining copy paper. D While pinching the release ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 102
    Adding Paper, Toner and Staples G Square the paper and place it in the tray. Do not stack paper over the limit mark. AYP002S H While pressing the release lever, push in the side and end fences until they are flush against the paper's edges. 7 AYP005S I Press down the lock button. BAK010S J ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 103
    Changing the Paper Size Selecting the paper size with user tools This procedure explains how to change to a paper size selected with User Tools. A Press the {User Tools/Counter} key. ASB027S B Select [System Settings] using {U} or {T}, and then ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 104
    Adding Paper, Toner and Staples F Press the {User Tools/Counter} key. ASB027S G Load the paper, and then gently push the paper tray...loaded in the paper tray, see "Tray Paper Settings", General Settings Guide. Reference "Tray Paper Settings", General Settings Guide 7 96
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 105
    ... This section describes adding and storing toner. R WARNING: • Do not incinerate used ... when exposed to an open flame. Dispose of used toner containers in accordance with local regulations. R CAUTION:... burns or a fire. R CAUTION: • Avoid getting toner on your clothes or skin when removing a paper ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 106
    ... make about 50 copies even after the D Add Toner indicator begins flashing, but replace toner... Toner This section describes how to replace the toner bottle. Removing toner Important ❒ Do not shake the removed toner bottle. The remaining toner might scatter. AZB019S 7 Inserting toner BAK006S 98...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 107
    ... remove the inner cap. Sending Fax Messages When Toner Has Run Out When the machine has run... possible if the number of communications executed after the toner has run out plus the number of...-used. Take the bottle of waste toner to your sales representative or service representative for recycling. If ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 108
    Adding Paper, Toner and Staples Adding Staples This section explains what to do when staples need replacing. R CAUTION: • Keep your hands clear of the booklet finisher tray when pulling out or pushing in the finisher's staple unit. You can trap your fingers if you do not. Important ❒ Stapling ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 109
    ... the Transmission Stamp Cartridge If the transmission stamp becomes faint, replace the cartridge. Important ❒ This stamp cartridge is used for facsimile and scanner functions. ❒ Use the cartridge specified for this machine. ❒ Do not add ink to the cartridge by yourself. Neglecting this can ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 110
    Adding Paper, Toner and Staples D Insert the new stamp cartridge. Insert the cartridge until the metal parts are no longer visible. AMI002S E Close the stamp cover. Hold down the center part of the cover to make sure that it is closed completely. 7 ZEXH100J F Lower the ARDF. 102
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 111
    ... the machine. ❒ If paper misfeeds occur frequently, contact your service representative. Note ❒ More than one misfeed area may be indicated. ... paper inside the right cover and on the top of the ARDF cover. ❒ When the machine instructs you to reset originals, reset them in the feeding position. ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 112
    Clearing Misfeeds When A Is Displayed BAK008S When B Is Displayed 8 ASB006S When C Is Displayed BAK007S 104
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 113
    Removing Jammed Paper When P Is Displayed ASB008S When Y Is Displayed 8 ASB010S 105
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 114
    Clearing Misfeeds When Z Is Displayed AYP015S When R Is Displayed (When Finisher Is Installed) 8 BAK002S 106
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 115
    Removing Jammed Paper When D Is Displayed (When Bridge Unit Is Installed) A Open the bridge unit covers. BAK011S B Remove the misfed paper. BAK012S 8 107
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 116
    Clearing Misfeeds Removing Jammed Staples This section explains how to remove jammed staples. Important ❒ Curled paper may cause staples to jam. To avoid this, turn copy paper over in the tray. ❒ When the finisher is installed, after removing jammed staples, staples will not be ejected the ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 117
    9. Remarks This chapter describes how to maintain and operate the machine. Where to Put Your Machine This section provides precautions for installation, movement and disposal. Machine Environment Choose your machine's location carefully. Environmental conditions greatly affect its performance. ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 118
    Remarks Environments to avoid • Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden temperature changes can cause condensation to form inside the ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 119
    ...the machine only to the power source described on the inside front cover of this manual. Connect the power cord directly into a wall outlet and do ...power cord is damaged (exposure of the core, disconnection, etc.), contact your service representative to change a new one. Operating the machine with a ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 120
    ... more 3. Front: 75 cm (29.6") or more 4. Left: 15 cm (6") or more Note ❒ For the required space when options are installed, contact your service representative. When Not Used for a Long Time R CAUTION: • For safety reason, unplug the power cord from the wall outlet if the machine will not be ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 121
    ... Do not clean parts other than those explicitly specified in this manual. Other parts should only be cleaned by your service representative. ❖ Cleaning the ... the Exposure Glass This section describes how to clean the exposure glass and scanning glass. 9 Clean 1 and 2. 113
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 122
    Remarks Cleaning the Exposure Glass Cover This section describes how to clean the exposure glass cover. BAK003S Clean 1. Cleaning the ARDF This section describes how to clean the ARDF. 9 AMH012S Clean 1 and 2. 114
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 123
    INDEX A Adding staples, 100 Adding toner, 97 Add Toner indicator, 3 Adjusting the display's contrast, 6... 6 I Image is dirty, 49, 77 Indicators, 3 Inserting toner, 98 L Letterhead paper, 89 Limit mark, 93 ... 58 Network Delivery function cannot be used, 58 No scan image, 57, 82 D DDST unit, 69 Display...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 124
    ... orientation, 49, 77 Printer driver installation, 39, 69 Printing, 31 Printing does not start, 46, 75 Print port ... a message is displayed on the client computer, 83 When B is displayed, 104 When certain settings are required on the printer driver, 49, 77 When C is displayed, 104 When D is displayed (...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 125
    ... of Hewlett-Packard Company. The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Ricoh Company, Ltd. is under license. Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We ...
  • Ricoh Aficio MP 2500 | Troubleshooting - Page 126
    Operating Instructions Troubleshooting Type for 7025/DSm625/LD125/Aficio MP 2500 EN USA D010-7621A



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Ricoh Aficio MP 2500 Manual