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Ricoh Aficio MP 2500 Troubleshooting - Page 1

Ricoh Aficio MP 2500 Manual

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Operating Instructions Troubleshooting 1 When the Machine Does Not Operate As Wanted 2 Troubleshooting When Using the Copy Function 3 Troubleshooting When Using the Facsimile Function 4 Troubleshooting When Using the Printer Function 5 Troubleshooting When Using the Scanner Function 6 Troubleshooting When Using the DDST Unit 7 Adding Paper, Toner and Staples 8 Clearing Misfeeds 9 Remarks Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information in "About This Machine" before using the machine.

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes:	2
Caution:	2
Power Source	2
Manuals for This Machine	3
Manuals for Machines with Copier Function Only or with the DDST Unit	5
TABLE OF CONTENTS	6
How to Read This Manual	9
Symbols	9
Names of Major Options	9
1. When the Machine Does Not Operate As Wanted	11
Indicators	11
Panel Tone	12
When the Function Status Indicator Lights Up in Red	13
When You Have Problems Operating the Machine	14
When a Job Is Not Performed	17
2. Troubleshooting When Using the Copy Function	19
When a Message Is Displayed	19
When You Cannot Make Clear Copies	22
When You Cannot Make Copies As Wanted	25
When Memory Is Full	27
3. Troubleshooting When Using the Facsimile Function	29
Adjusting the Volume	29
When a Message Is Displayed	32
When You Cannot Send or Receive Fax Messages As Wanted	39
When Memory Is Full	43
When an Error Report Is Printed	44
Turning Off the Main Power / In the Event of Power Failure	45
When an Error Occurs Using Internet Fax	46
Error Mail Notification	46
Error Report (E-Mail)	46
Server-Generated Error E-mail	46
4. Troubleshooting When Using the Printer Function	47
When a Message Is Displayed during Installation of the Printer Driver	47
Windows 95/98/Me/2000	47
Windows XP Professional or Windows Server 2003	48
Windows XP Home Edition	48
Windows Vista	49
When a Message Is Displayed	50
Status Messages	50
Alert Messages	51
Printing the Error Log	53
When You Cannot Print	54
Other Printing Problems	57
5. Troubleshooting When Using the Scanner Function	65
When Scanning Is Not Done As Expected	65
When You Cannot Send Scanned Files	66
When You Cannot Browse the Network to Send a Scanned File	66
When the TWAIN Driver Cannot Be Started	66
The Network Delivery Function Cannot Be Used	66
Operations Are Not Possible When Messages Appear	67
When a Message Is Displayed	68
When a Message Is Displayed on the Display Panel	68
When a Message Is Displayed on the Client Computer	73
6. Troubleshooting When Using the DDST Unit	77
The Printer Function	77
When a Message Is Displayed during Installation of the Printer Driver	77
Windows 98/Me/2000	77
Windows XP Professional or Windows Server 2003	78
Windows XP Home Edition	78
When a Message Is Displayed	79
Status messages	79
Alert messages	80
Printing the error log	82
When You Cannot Print	83
Other Printing Problems	85
The Scanner Function	90
When Scanning Is Not Done As Expected	90
When a Message Is Displayed	91
When a message is displayed on the client computer	91
7. Adding Paper, Toner and Staples	95
Loading Paper	95
Loading Paper into the Paper Trays	96
Orientation-Fixed Paper or Two-Sided Paper	97
Changing the Paper Size	100
Changing the Paper Size in the Paper Tray	101
Selecting the paper size with user tools	103
Adding Toner	105
Replacing Toner	106
Removing toner	106
Inserting toner	106
Sending Fax Messages When Toner Has Run Out	107
Waste Toner	107
Adding Staples	108
Finisher	108
Replacing the Transmission Stamp Cartridge	109
8. Clearing Misfeeds	111
Removing Jammed Paper	111
When A Is Displayed	112
When B Is Displayed	112
When C Is Displayed	112
When P Is Displayed	113
When Y Is Displayed	113
When Z Is Displayed	114
When R Is Displayed (When Finisher Is Installed)	114
When D Is Displayed (When Bridge Unit Is Installed)	115
Removing Jammed Staples	116
Finisher	116
9. Remarks	117
Where to Put Your Machine	117
Machine Environment	117
Optimum environmental conditions	117
Environments to avoid	118
Moving	118
Power Connection	119
Access to the Machine	120
When Not Used for a Long Time	120
Maintaining Your Machine	121
Cleaning the Exposure Glass	121
Cleaning the Exposure Glass Cover	122
Cleaning the ARDF	122