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Ricoh Aficio MP 2500 Troubleshooting - Page 62

When paper is not fed properly

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Troubleshooting When Using the Printer Function ❖ When paper is not fed properly Problem Cause Solution Paper is not fed from the selected tray. When you are us- Set the desired input tray using the printer driver. See the ing a Windows printer driver Help. operating system, printer driver settings override those settings using the display panel. Print is slanted. The tray's side Check the side fences are locked. See p.92 "Changing the fences might not Paper Size". be locked. 4 Print is slanted. The paper is Load the paper correctly. See p.87 "Loading Paper". feeding in at a slant. Print is slanted. The machine's Make sure the right and lower right covers are properly cover is open. closed. Misfeeds occur frequently. The number of sheets loaded exceeds the capacity of the machine. Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray. See "Copy Paper", About This Machine. Misfeeds occur The paper is frequently. damp. Use paper that has been stored in the recommended temperature and humidity condition. See "Copy Paper", About This Machine. Misfeeds occur The paper is too Use recommended paper. See "Copy Paper", About This frequently. thick or too thin. Machine. Misfeeds occur frequently. The copy paper is wrinkled or has been folded/creased. Use recommended paper. Use paper that has been stored in the recommended temperature and humidity condition. See "Copy Paper", About This Machine. Misfeeds occur Printed paper is Use recommended paper. See "Copy Paper", About This frequently. being used. Machine. Copy paper be- The paper is comes creased. damp. Use paper that has been stored in the recommended temperature and humidity condition. See "Copy Paper", About This Machine. Copy paper be- The paper is too Use recommended paper. See "Copy Paper", About This comes creased. thin. Machine. There is considerable delay between the print start instruction and actual printing. "Sleep mode" might be set. The machine requires time to warm up if it has been in "Sleep mode". See "Timer Settings", General Settings Guide and "ENERGY STAR Program", About This Machine. 54

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes:	2
Caution:	2
Power Source	2
Manuals for This Machine	3
Manuals for Machines with Copier Function Only or with the DDST Unit	5
TABLE OF CONTENTS	6
How to Read This Manual	9
Symbols	9
Names of Major Options	9
1. When the Machine Does Not Operate As Wanted	11
Indicators	11
Panel Tone	12
When the Function Status Indicator Lights Up in Red	13
When You Have Problems Operating the Machine	14
When a Job Is Not Performed	17
2. Troubleshooting When Using the Copy Function	19
When a Message Is Displayed	19
When You Cannot Make Clear Copies	22
When You Cannot Make Copies As Wanted	25
When Memory Is Full	27
3. Troubleshooting When Using the Facsimile Function	29
Adjusting the Volume	29
When a Message Is Displayed	32
When You Cannot Send or Receive Fax Messages As Wanted	39
When Memory Is Full	43
When an Error Report Is Printed	44
Turning Off the Main Power / In the Event of Power Failure	45
When an Error Occurs Using Internet Fax	46
Error Mail Notification	46
Error Report (E-Mail)	46
Server-Generated Error E-mail	46
4. Troubleshooting When Using the Printer Function	47
When a Message Is Displayed during Installation of the Printer Driver	47
Windows 95/98/Me/2000	47
Windows XP Professional or Windows Server 2003	48
Windows XP Home Edition	48
Windows Vista	49
When a Message Is Displayed	50
Status Messages	50
Alert Messages	51
Printing the Error Log	53
When You Cannot Print	54
Other Printing Problems	57
5. Troubleshooting When Using the Scanner Function	65
When Scanning Is Not Done As Expected	65
When You Cannot Send Scanned Files	66
When You Cannot Browse the Network to Send a Scanned File	66
When the TWAIN Driver Cannot Be Started	66
The Network Delivery Function Cannot Be Used	66
Operations Are Not Possible When Messages Appear	67
When a Message Is Displayed	68
When a Message Is Displayed on the Display Panel	68
When a Message Is Displayed on the Client Computer	73
6. Troubleshooting When Using the DDST Unit	77
The Printer Function	77
When a Message Is Displayed during Installation of the Printer Driver	77
Windows 98/Me/2000	77
Windows XP Professional or Windows Server 2003	78
Windows XP Home Edition	78
When a Message Is Displayed	79
Status messages	79
Alert messages	80
Printing the error log	82
When You Cannot Print	83
Other Printing Problems	85
The Scanner Function	90
When Scanning Is Not Done As Expected	90
When a Message Is Displayed	91
When a message is displayed on the client computer	91
7. Adding Paper, Toner and Staples	95
Loading Paper	95
Loading Paper into the Paper Trays	96
Orientation-Fixed Paper or Two-Sided Paper	97
Changing the Paper Size	100
Changing the Paper Size in the Paper Tray	101
Selecting the paper size with user tools	103
Adding Toner	105
Replacing Toner	106
Removing toner	106
Inserting toner	106
Sending Fax Messages When Toner Has Run Out	107
Waste Toner	107
Adding Staples	108
Finisher	108
Replacing the Transmission Stamp Cartridge	109
8. Clearing Misfeeds	111
Removing Jammed Paper	111
When A Is Displayed	112
When B Is Displayed	112
When C Is Displayed	112
When P Is Displayed	113
When Y Is Displayed	113
When Z Is Displayed	114
When R Is Displayed (When Finisher Is Installed)	114
When D Is Displayed (When Bridge Unit Is Installed)	115
Removing Jammed Staples	116
Finisher	116
9. Remarks	117
Where to Put Your Machine	117
Machine Environment	117
Optimum environmental conditions	117
Environments to avoid	118
Moving	118
Power Connection	119
Access to the Machine	120
When Not Used for a Long Time	120
Maintaining Your Machine	121
Cleaning the Exposure Glass	121
Cleaning the Exposure Glass Cover	122
Cleaning the ARDF	122

Match case Limit results 1 per page

Troubleshooting When Using the Printer Function

❖

When paper is not fed properly

Problem

Cause

Solution

Paper is not fed

from the select-

ed tray.

When you are us-

ing a Windows

operating sys-

tem, printer driv-

er settings

override those

settings using the

display panel.

Set the desired input tray using the printer driver. See the

printer driver Help.

Print is slanted.

The tray's side

fences might not

be locked.

Check the side fences are locked. See p.92 “Changing the

Paper Size”.

Print is slanted.

The paper is

feeding in at a

slant.

Load the paper correctly. See p.87 “Loading Paper”.

Print is slanted.

The machine's

cover is open.

Make sure the right and lower right covers are properly

closed.

Misfeeds occur

frequently.

The number of

sheets loaded

exceeds the ca-

pacity of the

machine.

Load paper only as high as the upper limit markings on

the side fences of the paper tray or bypass tray. See “Copy

Paper”, About This Machine.

Misfeeds occur

frequently.

The paper is

damp.

Use paper that has been stored in the recommended tem-

perature and humidity condition. See “Copy Paper”,

About This Machine.

Misfeeds occur

frequently.

The paper is too

thick or too thin.

Use recommended paper. See “Copy Paper”, About This

Machine.

Misfeeds occur

frequently.

The copy paper

is wrinkled or

has been fold-

ed/creased.

Use recommended paper. Use paper that has been stored

in the recommended temperature and humidity condi-

tion. See “Copy Paper”, About This Machine.

Misfeeds occur

frequently.

Printed paper is

being used.

Use recommended paper. See “Copy Paper”, About This

Machine.

Copy paper be-

comes creased.

The paper is

damp.

Use paper that has been stored in the recommended tem-

perature and humidity condition. See “Copy Paper”,

About This Machine.

Copy paper be-

comes creased.

The paper is too

thin.

Use recommended paper. See “Copy Paper”, About This

Machine.

There is consider-

able delay between

the print start in-

struction and actu-

al printing.

“Sleep mode”

might be set.

The machine requires time to warm up if it has been in

“Sleep mode”. See “Timer Settings”, General Settings Guide

and “ENERGY STAR Program”, About This Machine.