Ricoh Aficio MP 2500 Troubleshooting - Page 75

Turning On the Power, About This Machine, restart scan - scanner driver

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When a Message Is Displayed Message Cause Solution Cannot find • The main power switch of the • Check whether the main pow- "xxx" scanner previously used scanner is not er switch of the scanner used used for the set to "On". for the previous scan is turned previous scan. • The machine is not connected on. "YYY" will be to the network correctly. • Check the previously used used instead. scanner is connected to the (XXX and YYY indicate a scanner name.) network correctly. • Deactivate the personal firewall of the client computer. • Use an application such as tel- net to make sure SNMPv1 or SNMPv2 is set as the ma- chine's protocol. See "Net- work Settings", General Settings Guide and "Remote Maintenance by telnet", Net- work Guide. • Select the scanner used for the 5 previous scan. Error has occurred in the scanner driver. An error has occurred in the driver. • Check whether the network cable is connected correctly to the client computer. • Check whether the Ethernet board of the client computer is recognized correctly by Windows. • Check whether the client computer can use the TCP/IP protocol. Communication error has occurred on the network. A communication error has oc- Check whether the client comput- curred on the network. er can use the TCP/IP protocol. Insufficient Memory is insufficient. memory. Close all other appli- cations, then restart scan- ning. • Close all the unnecessary applications running on the client computer. • Uninstall the TWAIN Driver, restart the computer, and then reinstall the TWAIN Driver. The login user name, login password, or driver encryption key entered is invalid. The entered login user name, password, or driver encryption key was invalid. • Check the login user name, password, and driver encryption key. • Permission to use this function has not been granted. Contact the administrator. Reference "Turning On the Power", About This Machine 67

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When a Message Is Displayed
67
5
Reference
“Turning On the Power”, About This Machine
Cannot find
"xxx" scanner
used for the
previous scan.
"YYY" will be
used instead.
(XXX and YYY indicate
a scanner name.)
•
The main power switch of the
previously used scanner is not
set to “On”.
•
The machine is not connected
to the network correctly.
•
Check whether the main pow-
er switch of the scanner used
for the previous scan is turned
on.
•
Check the previously used
scanner is connected to the
network correctly.
•
Deactivate the personal fire-
wall of the client computer.
•
Use an application such as tel-
net to make sure SNMPv1 or
SNMPv2 is set as the ma-
chine’s protocol. See “Net-
work Settings”, General
Settings Guide and “Remote
Maintenance by telnet”, Net-
work Guide.
•
Select the scanner used for the
previous scan.
Error has oc-
curred in the
scanner driver.
An error has occurred in the driver.
•
Check whether the network
cable is connected correctly to
the client computer.
•
Check whether the Ethernet board
of the client computer is recog-
nized correctly by Windows.
•
Check whether the client comput-
er can use the TCP/IP protocol.
Communication
error has oc-
curred on the
network.
A communication error has oc-
curred on the network.
Check whether the client comput-
er can use the TCP/IP protocol.
Insufficient
memory. Close
all other appli-
cations, then
restart scan-
ning.
Memory is insufficient.
•
Close all the unnecessary ap-
plications running on the cli-
ent computer.
•
Uninstall the TWAIN Driver,
restart the computer, and then
reinstall the TWAIN Driver.
The login user
name, login
password, or
driver encryp-
tion key entered
is invalid.
The entered login user name,
password, or driver encryption
key was invalid.
•
Check the login user name,
password, and driver encryp-
tion key.
•
Permission to use this func-
tion has not been granted.
Contact the administrator.
Message
Cause
Solution