Ricoh Aficio MP 5002 User Guide - Page 164

see [Print Job History]. In Web, Recommended Paper Sizes and Types.

Page 164 highlights

10. Troubleshooting Problem Cannot use Web Image Monitor to print documents stored in Document Server. "Home is in use by another function." appears. "The image data size is not valid. See the manual for required data." appears. "The format of the image data is not valid." appears. Causes Solutions When print volume limits are specified, users cannot print beyond their print volume limit. Print jobs selected by users who have reached their print volume limits will be canceled. • For details about specifying print volume limits, see Security Guide . • To view the status of a print job, see [Print Job History]. In Web Image Monitor, click [Job] on the [Status/Information] menu. And then click [Print Job History] in "Document Server". The [Home] screen is being edited by another function. Wait for a while, and then try to create the shortcut on the [Home] screen again. The image data size is not valid. For details about file size for shortcut image, see "Customizing the [Home] Screen", Convenient Functions . The file format of the shortcut The file format of shortcut images to be image to be added is not added must be JPEG. Specify the supported. image again. • If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use the recommended paper. For details about recommended paper, see p.138 "Recommended Paper Sizes and Types". • Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while performing staple or stack printing. When using curled paper, take the stiffness out of the paper with your hands to straighten out the curl, or load the paper up side down. Also, lay paper on a flat surface to prevent paper from curling, and do not lean it against the wall. 162

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Problem
Causes
Solutions
Cannot use Web Image
Monitor to print documents
stored in Document Server.
When print volume limits are
specified, users cannot print
beyond their print volume
limit. Print jobs selected by
users who have reached
their print volume limits will
be canceled.
For details about specifying print
volume limits, see Security Guide
.
To view the status of a print job,
see [Print Job History]. In Web
Image Monitor, click [Job] on the
[Status/Information] menu. And
then click [Print Job History] in
"Document Server".
"Home is in use by another
function." appears.
The [Home] screen is being
edited by another function.
Wait for a while, and then try to create
the shortcut on the [Home] screen
again.
"The image data size is not
valid. See the manual for
required data." appears.
The image data size is not
valid.
For details about file size for shortcut
image, see "Customizing the [Home]
Screen", Convenient Functions
.
"The format of the image
data is not valid." appears.
The file format of the shortcut
image to be added is not
supported.
The file format of shortcut images to be
added must be JPEG. Specify the
image again.
If you cannot make copies as you want because of paper type, paper size, or paper capacity
problems, use the recommended paper. For details about recommended paper, see p.138
"Recommended Paper Sizes and Types".
Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while
performing staple or stack printing. When using curled paper, take the stiffness out of the paper
with your hands to straighten out the curl, or load the paper up side down. Also, lay paper on a flat
surface to prevent paper from curling, and do not lean it against the wall.
10. Troubleshooting
162