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Ricoh Aficio MP 5002 User Guide - Page 172

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10. Troubleshooting Message "Check whether there are any network problems." [14-09] "Check whether there are any network problems." [14-33] Causes E-mail transmission was refused by SMTP authentication, POP before SMTP authentication, or login authentication of the computer in which the folder for transfer is specified. E-mail addresses for the machine and the administrator are not registered. Solutions • Check that User Name and Password for the following settings in [System Settings] are listed correctly. • SMTP Authentication • POP before SMTP • Fax E-mail Account For details about these settings, see "File Transfer", Connecting the Machine/ System Settings . • Check that the user ID and password for the computer with the folder for forwarding are correctly specified. • Check that the folder for forwarding is correctly specified. • Confirm that the computer with the folder for forwarding is properly working. • For details about network problems, contact your administrator. • Check that the correct E-mail Address is listed in [Fax E-mail Account] of [System Settings]. For details about Fax E-mail Account, see "File Transfer", Connecting the Machine/ System Settings . • For details about network problems, contact your administrator. 170

Section	Page
<User Guide>	1
TABLE OF CONTENTS	3
How to Read the Manuals	8
Symbols Used in the Manuals	8
Model-Specific Information	9
Names of Major Features	10
1. What You Can Do with This Machine	11
I Want to Save Paper	11
I Want to Convert Documents to Electronic Formats Easily	12
I Want to Register Destinations	13
I Want to Operate the Machine More Effectively	14
You Can Customize the [Home] Screen as You Like	15
You Can Make Copies Using Various Functions	16
You Can Print Data Using Various Functions	17
You Can Utilize Stored Documents	18
You Can Send and Receive Faxes without Paper	19
You Can Send and Receive Faxes Using the Internet	21
You Can Send and Receive Faxes by Using the Machine without Fax Unit Installed	23
You Can Use the Facsimile and the Scanner in a Network Environment	24
You Can Prevent Information Leakage (Security Functions)	25
You Can Monitor and Set the Machine Using a Computer	26
You Can Prevent an Unauthorized Copy	27
2. Getting Started	29
Guide to Names and Functions of Components	29
Guide to Components (mainly Europe and Asia)	29
Guide to Components (mainly North America)	32
Guide to Functions of the Machine's Options	35
Guide to Functions of the Machine's External Options (mainly Europe and Asia)	35
Guide to Functions of the Machine's External Options (mainly North America)	37
Guide to the Names and Functions of the Machine's Control Panel	39
How to Use the [Home] Screen	42
Adding Icons to the [Home] Screen	43
Adding icons to the [Home] screen using Web Image Monitor	43
Adding icons to the [Home] screen using the User Tools	44
Registering Functions in a Program	47
Example of Programs	49
Turning On/Off the Power	53
Turning On the Main Power	53
Turning Off the Main Power	53
When the Authentication Screen is Displayed	55
User Code Authentication Using the Control Panel	55
Logging In Using the Control Panel	55
Logging Out Using the Control Panel	56
Placing Originals	57
Placing Originals on the Exposure Glass (mainly Europe and Asia)	57
Placing Originals on the Exposure Glass (mainly North America)	57
Placing Originals in the Auto Document Feeder	58
3. Copy	61
Basic Procedure	61
Auto Reduce / Enlarge	63
Duplex Copying	65
Combined Copying	67
One-Sided Combine	68
Two-Sided Combine	69
Copying onto Custom Size Paper from the Bypass Tray	72
Copying onto Envelopes	73
Copying onto Envelopes from the Bypass Tray	73
Copying onto Envelopes from the Paper Tray	74
Finishing	75
Staple	75
Punch	77
Storing Data in the Document Server	80
4. Fax	81
Basic Procedure for Transmissions (Memory Transmission)	81
Registering a Fax Destination	83
Deleting a Fax Destination	84
Transmitting while Checking Connection to Destination (Immediate Transmission)	86
Canceling a Transmission	88
Canceling a Transmission Before the Original Is Scanned	88
Canceling a Transmission While the Original Is Being Scanned	88
Canceling a Transmission After the Original Is Scanned	89
Sending at a Specific Time (Send Later)	90
Storing a Document	91
Sending Stored Documents	92
Printing the Journal Manually	94
5. Print	95
Quick Install	95
Displaying the Printer Driver Properties	96
Standard Printing	97
When Using the PCL 6 Printer Driver	97
Locked Print	98
Sending a Locked Print File	98
Printing a Locked Print File Using the Control Panel	98
Hold Print	100
Sending a Hold Print File	100
Printing a Hold Print File Using the Control Panel	100
Stored Print	102
Sending a Stored Print File	102
Printing a Stored Print File Using the Control Panel	103
6. Scan	105
Basic Procedure When Using Scan to Folder	105
Creating a Shared Folder on a Computer Running Windows/Confirming a Computer's Information	106
Step 1: Confirming the user name and computer name	106
Step 2: Creating a shared folder on a computer running Microsoft Windows	107
Step 3: Specifying access privileges for the created shared folder	108
Registering an SMB Folder	108
Locating the SMB folder manually	110
Locating the SMB folder using Browse Network	110
Deleting an SMB Registered Folder	111
Entering the Path to the Destination Manually	112
Basic Procedure for Sending Scan Files by E-mail	113
Registering an E-mail Destination	114
Deleting an E-mail Destination	115
Entering an E-mail Address Manually	116
Basic Procedure for Storing Scan Files	117
Checking a Stored File Selected from the List	118
Specifying the File Type	119
Specifying Scan Settings	120
7. Document Server	121
Storing Data	121
Printing Stored Documents	123
8. Web Image Monitor	125
Displaying Top Page	125
Viewing Received Fax Documents Using Web Image Monitor	127
9. Adding Paper and Toner	129
Loading Paper into Paper Trays	129
Loading Paper into the Bypass Tray	131
Settings to Use the Bypass Tray under the Printer Function	132
Setting the paper size using the control panel	133
Setting custom size paper using the control panel	134
Setting thick paper, thin paper, or OHP transparencies using the control panel	134
Loading Paper into Tray 3 (LCT)	136
Loading Paper into the Large Capacity Tray (LCT)	138
Recommended Paper Sizes and Types	140
Thick Paper	146
Envelopes	147
Adding Toner	151
Sending Faxes or Scanned Documents When Toner Has Run Out	152
Disposing of Used Toner	153
10. Troubleshooting	155
Indicators	155
When an Indicator for the [Check Status] Key Is Lit	156
Panel Tone	158
When You Have Problems Operating the Machine	159
When Messages Are Displayed on the Control Panel	165
Messages Displayed When Using the Copy/Document Server Function	165
When the memory becomes full while using the copy/document server function	168
Messages Displayed When Using the Facsimile Function	169
When the memory becomes full while using the facsimile function	185
Messages Displayed When Using the Printer Function	185
Status messages	185
Messages displayed on the control panel when using the printer function	186
Other messages	190
Messages Displayed When Using the Scanner Function	199
When Messages Are Displayed on Your Computer Screen	213
Messages Displayed When Using the Scanner Function	213
11. Appendix	219
Trademarks	219