Ricoh Aficio MP C2030 Troubleshooting Guide

Ricoh Aficio MP C2030 Manual

Get Ricoh Aficio MP C2030 PDF manuals and user guides View all Ricoh Aficio MP C2030 manuals
Add to My Manuals
Save this manual to your list of manuals

Ricoh Aficio MP C2030 manual content summary:

  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 1
    Operating Instructions Troubleshooting 1 When the Machine Does Not Operate As Wanted 2 Troubleshooting When Using the Copy Function 3 Troubleshooting When Using the Facsimile Function 4 Troubleshooting When Using the Printer Function 5 Troubleshooting When Using the Scanner Function 6 Adding Paper
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 2
    not appear in the following pages. Check the type of your machine before reading this manual. (For details, see "Machine Types", About This Machine.) • Type 1: MP 1600/Aficio MP 1600/IS 2316 • Type 2: MP 2000/Aficio MP 2000/IS 2320 Certain types might not be available in some countries. For details
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 3
    such as registering fax numbers, e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine. ❖ Troubleshooting Provides a guide to solving common problems, and explains how to replace paper, toner, and other consumables. ❖ Security Reference This
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 4
    systems that are supported might also differ slightly from those of this machine. ❖ Other manuals • Quick Reference Copy Guide • Quick Reference Fax Guide • Quick Reference Printer Guide • Quick Reference Scanner Guide • PostScript3 Supplement • UNIX Supplement • Manuals for DeskTopBinder Lite
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 5
    Is Displayed during Installation of the Printer Driver .........37 Windows 95/98/Me, Windows 2000 or Windows NT 4.0 37 Windows XP Professional or Windows Server 2003 37 Windows XP Home Edition 38 When a Message Is Displayed 39 Status Messages...39 Alert Messages ...39 Printing the Error Log 41
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 6
    5. Troubleshooting When Using the Scanner Function When Scanning Is Not Done As Expected 53 When You Cannot Send Scanned Files 54 When You Cannot Browse the Network to Send a Scanned File 54 When the TWAIN Driver Cannot Be Started 54 The Network Delivery Function Cannot Be Used 54 Operations
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 7
    these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors. This symbol is located at the end of sections. It machine are referred to as follows in this manual: • Auto Document Feeder → ADF • Auto Document Feeder capable of scanning both sides of
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 8
    2
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 9
    the user to remove misfed paper, add paper, or perform other procedures. h: Error indicator B: Load Paper indicator D: Add Toner indicator Appears when there is a misfeed, a cover is left open, or another problem occurs. See p.89 "Clearing Misfeeds". Appears when paper-out condition occurs. See
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 10
    , the beep alert might continue, even after normal status has resumed. Reference For details about enabling or disabling beep alerts, see "General Features", General Settings Guide. 4
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 11
    refer to "When a Message Is Displayed" for the relevant function. Reference p.11 "Troubleshooting When Using the Copy Function" p.19 "Troubleshooting When Using the Facsimile Function" p.37 "Troubleshooting When Using the Printer Function" p.53 "Troubleshooting When Using the Scanner Function" 5
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 12
    messages appear, follow the instructions displayed. Problem Cause Solution "Please wait." appears. This message appears when you If the machine does not get start- turn on the operation switch or ed within 2 minutes, contact your change the toner bottle. service representative. "Please wait
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 13
    close the cover. See p.89 "Removing Jammed Paper". Cannot print in duplex You cannot use paper in the by- mode. pass tray for duplex printing. For duplex printing, select Tray 14 in the copier mode or with the printer driver. Cannot print in duplex mode. You have selected a tray that is set
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 14
    user name or Ask the administrator for the correct password is not correct. login user name and password. Authentication failed. Cannot access the authentication Contact the administrator. server when using Basic Authentication, Windows Authentication, LDAP Authentication, or Integration Server
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 15
    Using the control panel Copying TWAIN Scanner Printer Facsimile Print Reception Transmission Mode before you select will automatically start after the current job is finished. ×...means that you must manually start another job after the current job is finished (i.e., these functions cannot be
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 16
    simultaneously, specify which function should have priority in "Print Priority". This setting is factory-preset to "Display mode". For setting of Printing Priority Function, 1 see "General Features", General Settings Guide. ❒ While printing is in progress, scanning a document using another
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 17
    Troubleshooting When Using the Copy Function This chapter describes likely causes of and possible solutions for copier function problems. When a Message Is Displayed This section describes the machine's main messages. If other messages appear, follow the instructions for duplex printing from the
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 18
    number of copies exceeds the You can change the maximum maximum copy quantity. copy quantity. See "Copier Fea- tures", General Settings Guide. Cannot copy. Original is being scanned by another function. The scanner function is in use. Cancel the current scan job. To do this, press the {Clear
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 19
    recommended toner can result in loss of print quality and other problems. The reverse side of an Image Printing on non-print surfaces reduces print quality and can damage the machine's internal components. See "Copy Paper", About This Machine. Use manufacturer-genuine toner. Contact your service
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 20
    Troubleshooting When Using the Copy Function Problem . See "Copy Paper", About This Machine. Contact your service representative. Copies are too light. The toner bottle is exposure glass, and then place the print on top of the OHP transparency. • Place the print on the exposure glass, and then
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 21
    causes and remedies when copy results are not as expected. ❖ Basic Problem Cause Solution 2 Misfeeds occur frequently. The number of sheets loaded ex- and make the settings again. See "Combination Chart", Copy Reference. Print is slanted. The side fences in the paper tray Make sure the
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 22
    Troubleshooting When Using the Copy Function ❖ Edit Problem Cause Solution When using the Duplex You . tween 0 - 50 mm (0" - 2"). are not copied. See "Copier Features", General Settings Guide. ❖ Combine Problem When using Combine, parts of the image are not copied. When using Combine
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 23
    2 mode. to [Off] for duplex printing in Settings] under [System Settings], [ See "Tray Paper Settings", General Settings Guide. Copies are not in duplex order. Copier Features)", Copy Reference. When Memory Is Full This section describes likely causes of and possible solutions for problems
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 24
    Troubleshooting When Using the Copy Function 2 18
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 25
    Troubleshooting When Using the Facsimile Function This chapter describes likely causes of and possible solutions for facsimile function problems. key, until the line connects to the destination. ❖ At Printing Heard when a received document is printed. A Press the {User Tools/Counter} key. ASB033S B
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 26
    Troubleshooting When Using the Facsimile Function C Select [General Settings/Adjust] using {U} or {T}, and then press the {OK} key. D Select [Adjust Sound Volume] using {U} or {T}, and then
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 27
    Adjusting the Volume Note ❒ You can also adjust the On Hook volume when you press the {On Hook Di- al} key. See "On Hook Dial", Facsimile Reference. ❒ If the extended security function prevents you from changing this setting, contact the administrator. ❒ You can set the volume level to between 0 and
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 28
    Troubleshooting When Using the Facsimile Function When a Message Is Displayed This section describes the machine's main messages. If other messages appear, follow their instructions. Message Cause Solution Error then press Start key. LFunc. Problems There is a problem with the fax. Data will be
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 29
    . Depending on the number of destinations to be updated, there may be some delay before you can Guide. LDAP server auth. has failed. Check the settings. The entered user name or password timed out. Check the server status. A network error has occurred and connection has failed. Try the operation
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 30
    Troubleshooting When Using the Facsimile Function Message Cause Solution Sender's name is using the Web Im- lems. {13-10} 3 age Monitor. See the Web Image Monitor's Help. • Contact your network administrator. Check whether there are any network problems. {13-11} Cannot access gatekeeper.
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 31
    Cannot find the DNS server, SMTP • Check that the DNS server there are any server or folder for forwarding. IPv4 address is correctly pro- network problems. {14-01} grammed using Web Image Monitor. See the Web Image Monitor's Help. • Check that the host name or IPv4 address of the SMTP server
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 32
    Troubleshooting When Using the Facsimile Function Message Cause Solution Check whether E-mail transmission was refused • Check that the user name and there are any by SMTP authentication, POP be- password for SMTP authenti- network problems Transfer", General Settings Guide. You can also use
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 33
    Check whether there are any network problems. {15-02} Cannot log on to the POP3/IMAP4 server. • Check that the user name and password of the E-mail Account are correctly programmed using [File Transfer] under [System Settings]. See "File Transfer", General Settings Guide. You can also use the Web
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 34
    Troubleshooting When Using the Facsimile Function Message Check whether there are any network problems. {15-12} Cause Cannot log on to the POP3/IMAP4 server. 3 Solution • Check that the user name and password . See "Parameter Setting", General Settings Guide. If you reconnect the machine to the
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 35
    User Parameters. If this is set to "Off", when using Manual Dial, you cannot receive by pressing the {Start} key. See "Parameter Setting", General Settings Guide. LAN-Fax Driver does not work. The entered login user name, password, or driver encryption key is incorrect. Check your login user name
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 36
    Troubleshooting When Using the Facsimile Function Problem Cause Solution Cannot cancel error message does not appear. See "Registering Names to a Group", General Settings Guide. ❖ Reception Problem Cause Solution The machine failed to print received fax documents. The machine failed to print
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 37
    When You Cannot Send or Receive Fax Messages As Wanted ❖ Printing Problem Cause Solution Print is slanted. The tray's side fences may not be Check the side fences are locked. locked. See p.71 "Changing the Paper Size". Print is slanted. The paper is fed in at a slant. Load the paper
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 38
    Troubleshooting When Using the Facsimile Function Problem may degrade the print quality or cause page appear. Printed or sent images processed paper, areas of print may not be fully reproduced )", Facsimile Reference. fax was printed on paper that • Ask is not correctly printed or displayed. When
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 39
    ❖ Others Problem Cause Solution All fax documents All fax documents are lost from If any documents have been lost stored in memory have memory if the machine remains for this reason, a Power Failure been lost. Those docu- unpowered for approximately 12 Report is automatically printed ments
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 40
    Troubleshooting When Using the Facsimile Function When an Error Report Is Printed An Error Report is printed if a document cannot be successfully sent or received. Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 41
    a file was deleted from memory, a Power Failure Report is automatically printed as soon as the power is restored. This report can be used System) If the machine has a problem, a service representative can perform various settings over the telephone line from the service station. If you want to use
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 42
    specified. 3 Note ❒ You can select to send Error Mail Notification with User Parameters. See "Parameter Setting", General Settings Guide. ❒ If Error Mail Notification cannot be sent, the Error Report (E-Mail) is printed by the machine. ❒ If an error occurs when e-mail is received via SMTP, the
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 43
    icon. C Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is either\DRIVERS\RPCS\WIN9X_ME, or \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit. Windows XP Professional or Windows Server 2003 This
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 44
    under Windows XP Home Edition. A On the [Start] menu, click [Printers and Faxes]. B Click [Add a Printer]. C Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 45
    data in hexadecimal format. Turn off the machine after printing, and then turn back on. Hex Dump mode is used for advanced troubleshooting. Alert Messages This section describes the machine alert messages. Message Problem:Wireless card Cause An error may have occurred in the IEEE 802.11b card
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 46
    Troubleshooting When Using the Printer Function Message Cause Solution Paper Tray is in The specified paper tray is in use Wait until the other function has use. by another function, such as the finished using the specified paper copier function. tray. Tray # Error An error has occurred
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 47
    Is Displayed Printing the Error Log If files could not be printed due to printing errors, print the error log to identify the problem. A Press the {User Tools/Counter} key. 4 ASB033S B Select [Printer Features] using {U} or {T}, and then press the {OK} key. C Select [List/Test Print] using {U} or
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 48
    Troubleshooting When Using the Printer Function When You Cannot Print Use the following procedures if printing does not start even after performing [Print]. Problem Cause Printing does not start. The power is off. Printing does not start. The machine is set to "Offline". Solution Check the
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 49
    be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed. [List/Test Print] is disa- A mechanical error might have bled. occurred. Contact your service representative. See "List/Test Print", General Settings Guide. Printing
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 50
    ] menu, click [Properties]. C Click the [Ports] tab. D In the [Print to the following port(s)] list, confirm the correct port is selected. For Windows XP Professional or Windows Server 2003 A Click the [Start] button, and then click [Printers and Faxes]. B Click the icon of the machine. On the
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 51
    [Level Color] is checked. See the printer driver Help. Printed images contain blots or are patchy. Settings for thick paper have not been made when printing on thick paper. • PCL 6/5e and PostScript3 Select [Thick] in the [Type:] list on the [Paper] tab. • RPCS Select [Thick] in the [Paper type
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 52
    toner can result in loss of print quality and other problems. Use manufacturer-genuine toner. Contact your service representative. Print result differs from the display. A non-Windows OS is being used. Check the application supports the printer driver. Print result dif- The machine is Use
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 53
    [Fast]. • On the [Misc.] tab, select [Spool data in EMF format]. See the printer driver Help. Quit any other applications. Print ends mid-job. An error might Check the machine's display panel to see if an error has occurred. have occurred. Image position differs from the display. The correct page
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 54
    Troubleshooting When Using the Printer Function Problem Cause Solution Print is slanted. The tray's side fences might not be locked. Check the side fences are locked. See p.71 "Changing the Paper Size". Print is slanted. The paper is feeding in at a slant. Load the paper correctly. See p.65 "
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 55
    dialog box. • Windows NT 4.0 [PostScript Output Option] in [PostScript Options] on [Document Options] on the [Advanced] tab in the printing preferences (document defaults) dialog box. ❖ RPCS Select the lower value for [Resolution:] on the [Print Quality] tab in the printer driver's dialog box
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 56
    Settings] dialog box, on the [Print Quality] tab in the RPCS printer driver. See the printer driver Help. Optional components connected to the machine are not recognized when using Windows 95 / 98 / Me, Windows 2000 / XP, Windows Server 2003, or Windows NT 4.0. Bidirectional communication is not
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 57
    tings Guide. which [Off] has 4 been specified as Paper Type on the System Settings menu. When using Windows 95 / 98 / Me / 2000 / XP, Windows Server 2003, or Windows NT 4.0, combined printing or booklet printing does not come out as expected. The correct application or printer driver settings
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 58
    Troubleshooting When Using the Printer Function Problem Cause Solution Printing by Bluetooth is slow. • The number • Reduce the relocate the ma- • A communi- chine or deactivate those devices. cation error might have occurred. • Interference from IEEE802.11b (wireless 4 LAN) devices
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 59
    5. Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner function problems. When Scanning Is Not Done As Expected This section describes causes and remedies when scan results are not as expected. Problem Cause Solution The
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 60
    the settings. See "Network Settings", General Settings Guide. 5 When the TWAIN Driver Cannot Be Started This section describes likely causes of and possible solutions for the TWAIN driver failing to operate. Problem Cause Solution The Scanner Properties Advanced encryption has been For details
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 61
    This section describes likely causes of and possible solutions for messages that appear when the machine fails to operate. Message Cause Updating desti- The destination list is being up- nation list. Re- dated from the network using select SmartDeviceMonitor for Admin destination(s) or
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 62
    Troubleshooting When Using the Scanner Function When a Message Is Displayed This section describes likely causes of and possible solutions for error - user name and the password for er authentication. LDAP server authentication. Destination list has been updated. Selected destina- A specified
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 63
    . LDAP server search timed out. Check the server status. A network error has occurred and connection has failed. Try the operation once more. If the information of System Settings. See "Administrator Tools", General Settings Guide. Specified group contains some invalid dest. Do you want to select
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 64
    Troubleshooting When Using the Scanner Function 5 58 Message Cause Solution Dest. authentication failed. Check settings and check Scanned File Status. The entered user name or password was invalid. • Check that the user name and password are correct. • Check that the ID and password for the
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 65
    for Transmission/Delivery Function", Scanner Reference. Authentication failed. The entered login user name or password is incorrect. Check the login user name and password. The machine is screen to check for the file where the problem occurred. See "Confirmation Displays", Scanner Reference. 59
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 66
    Troubleshooting When Using the Scanner Function Message Cause Solution Out of paper. No paper is causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver. Important ❒ If an error message that is not included in this section
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 67
    telnet", Network Guide. No response from The machine is not connected to Check whether the machine is con- the scanner. the network correctly. nected to the network correctly. No response from The network is crowded. the scanner. Wait for a while, and then try to reconnect. Error has occurred
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 68
    Scanner memory is insufficient. memory. Reduce the scanning ar- ea. • Reset the scan size. • Lower the resolution. • Set with no compression. See TWAIN Driver help. The problem paper misfeed occurs in memory. Reduce the machine during printing, the scanning ar- scanning cannot be performed. ea
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 69
    Message Cause Solution Error has occurred in the scanner driver. An error has occurred in the driver. • Check whether the network cable is connected correctly to the client computer. • Check whether the Ethernet board of the client computer is recognized correctly by Windows. • Check whether the
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 70
    Troubleshooting When Using the Scanner Function 5 64
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 71
    6. Adding Paper and Replacing Toner This chapter describes troubleshooting procedures that are applicable to all the machine's functions. Loading Paper This section describes what to do when paper runs out and needs reloading. R CAUTION: •
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 72
    Adding Paper and Replacing Toner C Press the metal plate down until it clicks. ZENY300E D Make sure the edges of the deck of paper are flush, and load the paper. Check that the top of the stack is not higher than the limit mark inside the tray. 6 ASB003S E Position the end fence flush against the
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 73
    Loading Paper Loading Paper into the Optional Paper Tray Unit This procedure explains how to load paper in the optional paper tray unit. A Pull the paper tray out slowly until it stops. B While pinching the release lever, slide the end fence outward. ASB012S C Make sure the edges of the deck of
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 74
    and paper are placed. Select [On] in Letterhead Setting under Copier Features, and then place the original and paper as shown below. See "Copier Features", General Settings Guide. When printing with the printer function, placing orientation is the same. ❖ Original Orientation Exposure glass
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 75
    ❖ Loaded paper orientation • For machine with copier function only Loading Paper 6 ASB001S 69
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 76
    Paper Settings] under [System Settings], specify [Letterhead] for "Paper Type" of the paper tray you want to use. This setting is only available when the printer/scanner and fax units are installed. See "Tray Paper Settings", General Settings Guide. 70
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 77
    loading. ❒ Straighten curled or warped paper before loading. Reference For details about paper sizes and types, see "Tray Paper Settings", General Settings Guide. Changing the Paper Size in the Paper Tray Use the following procedure when changing a paper size in the paper tray. 6 A Make sure
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 78
    Adding Paper and Replacing Toner E Press down the release button. F While pressing the release lever, slide the side fences outward. 6 ZENY390E G Push the metal plate down until it clicks. ZENY300E 72
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 79
    H Square the paper and place it in the tray. Be sure to set the paper under the roller. Do not stack paper over the limit mark. Changing the Paper Size ASB003S I While pressing the release levers, push in the side and end fences until they are flush against the paper's edges. 6 ZENY320E J Press
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 80
    Adding Paper and Replacing Toner K Adjust the tray size to the new paper size using the paper size selector. L Push the paper tray in until it stops. Note ❒ When setting small quantities of copy paper, be careful not to squeeze in the side fence too much. Paper might not feed in properly if the side
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 81
    Changing the Paper Size D Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key. E Select "Paper Size" for the paper tray of which paper size will be changed using {U} or {T}, and then press the {OK} key. F Select the paper size using the scroll keys, and then press the {OK} key
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 82
    Adding Paper and Replacing Toner J Place it in the corner pocket on the left. K Remove any remaining copy paper. L Press down the release button. 6 ASB020S M While pressing the release lever, slide the side fences outward. 76 ASB021S
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 83
    N Push the metal plate down until it clicks. Changing the Paper Size ASB022S O Square the paper and place it in the tray. Be sure to set the paper under the roller. Do not stack paper over the limit mark. 6 ASB026S P While pressing the release lever, push in the side and end fences until they are
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 84
    Adding Paper and Replacing Toner Changing to a Size Other Than Indicated on the Paper Size Selector This procedure explains how to change to a paper size not indicated on the paper size selector. A Set the paper size selector to "p". B Press the {User Tools/Counter} key. ASB033S C Select [System
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 85
    on the display panel. Note ❒ For details about the type of paper that can be loaded in Paper Tray 1, see "Tray Paper Settings", General Settings Guide. Changing a Paper Size in the Optional Paper Tray Unit 6 This section describes how to change the size of paper loaded in the optional paper tray
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 86
    Adding Paper and Replacing Toner E Press down the release button. ASB014S F While pressing the release lever, slide the side fences outward. 6 ASB015S G Square the paper and place it in the tray. Do not stack paper over the limit mark. ASB013S 80
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 87
    Changing the Paper Size H While pinching the release lever, push in the side and end fences until they are flush against the paper's edges. ASB016S I Press down the lock button. 6 ASB024S J Adjust the paper size selector in the paper tray according to the paper size. ASB017S K Push the paper tray in
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 88
    Adding Paper and Replacing Toner Changing to a Size Other Than Indicated on the Paper Size Selector This procedure explains how to change to a paper size not indicated on the paper size selector. A Set the paper size selector in the paper tray to "p". B Press the {User Tools/Counter} key. ASB033S C
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 89
    the display panel. Note ❒ For details about the type of paper that can be loaded in the paper tray, see "Tray Paper Settings", General Settings Guide. 6 83
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 90
    . ❒ Always add toner when the machine instructs you. ❒ When a message "Add toner." is shown on the display panel, replace the toner. ❒ Store the toner bottles in a cool, dry place free from direct sunlight. ❒ Store on a flat surface. ❒ Do not repeatedly install and remove toner bottles. This will
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 91
    Replacing Toner This section describes how to replace the toner bottle. Removing Toner Adding Toner ASB025S Inserting Toner 6 Important ❒ Do not shake the removed toner bottle. The remaining toner might scatter. Note ❒ Do not remove the black cap before shaking. ❒ Do not remove the inner cap.
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 92
    . A Make sure that the machine is in facsimile mode. B Press [Exit], and then perform transmission operation. The error message disappears. Note ❒ The communication results report cannot be printed. ❒ If the fax screen does not appear in step A, press the {Facsimile} key. 6 Waste Toner Waste toner
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 93
    the Transmission Stamp Cartridge If the transmission stamp becomes faint, replace the cartridge. Important ❒ This stamp cartridge is used for facsimile and scanner functions. ❒ Use the cartridge specified for this machine. ❒ Do not add ink to the cartridge by yourself. Neglecting this can cause ink
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 94
    Adding Paper and Replacing Toner D Insert the new stamp cartridge. Insert the cartridge until the metal parts are no longer visible. AMI002S E Close the stamp cover. Hold down the centre part of the cover to make sure that it is closed completely. 6 ZEXH100J F Lower the ADF or ARDF unit. 88
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 95
    source described on the inside front cover of this manual. Connect the power cord directly into a wall ❒ If paper misfeeds occur frequently, contact your service representative. Note ❒ More than one misfeed area cover. ❒ When the machine instructs you to reset originals, reset them in the feeding
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 96
    Clearing Misfeeds • When A is displayed ASB005S • When B is displayed ASB006S 7 • When P is displayed (ADF) ASB007S 90
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 97
    • When P is displayed (ARDF) Removing Jammed Paper ASB008S • When R is displayed ASB009S • When Y is displayed ASB010S 7 91
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 98
    Clearing Misfeeds • When Z is displayed ASB011S 7 92
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 99
    Your Machine This section provides precautions for installation, movement and disposal. Machine Environment Choose your is especially important when the machine is used heavily. • Temperature: 10-32 °C (50-89.6 °F) (humidity to be 54% at 32 °C, 89.6 °F) • Humidity: 15-80% (temperature to be
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 100
    Remarks Environments to Avoid • Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden temperature changes can cause condensation to form inside the machine.)
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 101
    described on the inside front cover of this manual. Connect the power cord directly into a of the core, disconnection, etc.), contact your service representative to change a new one. Operating the machine 10%. • The wall outlet shall be installed near the machine and shall be easily accessible. 95
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 102
    Right: 25 cm (10") or more 3. Front: 75 cm (29.6") or more 4. Left: 15 cm (6") or more Note ❒ For the required space when options are installed, contact your service representative. When Not so cannot start printing immediately. Leave the machine switched on and wait about ten minutes. 96
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 103
    machine or melt plastic parts, a failure might occur. ❒ Do not clean parts other than those explicitly specified in this manual. Other parts should only be cleaned by your service representative. ❖ Cleaning the machine Wipe the machine with a soft, damp cloth, and then wipe it with a dry cloth to
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 104
    Remarks Cleaning the Exposure Glass Cover This section describes how to clean the exposure glass cover. Cleaning the ADF/ARDF This section describes how to clean the ADF or ARDF. 8 Clean 1 and 2. AMH012S 98
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 105
    65, 67, 71, 74, 79 Environments to Avoid, 94 Error indicator, 3 Error log, 41 Error Mail Notification, 36 Error Report (E-Mail), 36 Exposure glass cover is dirty, 97 Exposure glass is dirty, 97 F Fax error report, 34 Function status indicator, 5 I Image is dirty, 45
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 106
    image not copied, 13 Password not correct, 6 Power Printed image is different from computer display, 45 Printed image is faded, 45 Printed image is in wrong orientation, 45 Printer driver installation, 37 Printing, 29 Printing Scanner Properties dialog box not displayed, 54 Server-Generated Error
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 107
    ) and licensed to Ricoh Company Limited. Other Windows® 2000 are as follows: Microsoft® Windows® 2000 Advanced Server Microsoft® Windows® 2000 Server Microsoft® Windows® 2000 Professional • The product names of Windows® XP are as follows: Microsoft® Windows® XP Professional Microsoft® Windows® XP
  • Ricoh Aficio MP C2030 | Troubleshooting Guide - Page 108
    Operating Instructions Troubleshooting Type for MP 1600L/Aficio MP 1600L/IS 2316L Type for MP 2000L/Aficio MP 2000L/IS 2320L AE AE B843-7605
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
Operating Instructions
Troubleshooting
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in "About This Machine" before using the machine.
When the Machine Does Not Operate As Wanted
Troubleshooting When Using the Copy Function
Troubleshooting When Using the Facsimile Function
Troubleshooting When Using the Printer Function
Troubleshooting When Using the Scanner Function
Adding Paper and Replacing Toner
Clearing Misfeeds
Remarks
1
2
3
4
5
6
7
8