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When You Have Problems Operating the Machine

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When You Have Problems Operating the Machine When You Have Problems Operating the Machine This section describes common problems and messages. If other messages appear, follow the instructions displayed. Problem Causes Solutions The [Facsimile] or [Scanner] icon does not appear on the [Home] screen even though the copier screen appears when the machine is turned on using the main power switch. Functions other than the copier function are not yet ready. Functions appear on the [Home] screen when they become ready for use. Time required varies by function. Wait a little longer. The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing. Functions other than the copier function are not yet ready. Functions appear in the User Tools menu when they become ready for use. Time required varies by function. Wait a little longer. The lamp remains lit and the machine does not enter Sleep mode even though the [Energy Saver] key was pressed. • The ADF is open. • The machine is communicating with external equipment. • The hard disk is active. • Close the ADF. • Check if the machine is communicating with external equipment. • Wait a little longer. The display is off. The machine is in Sleep Mode. Press the [Energy Saver] key or the [Check Status] key to cancel Sleep Mode. Nothing happens when the [Check Status] key or the [Energy Saver] key is pressed. The main power switch is turned off. Turn on the main power switch. "Please wait." appears. This message appears when Wait for a while. If the machine does you press the [Energy Saver] not get ready in five minutes, contact key. your service representative. 151

Section	Page
<User Guide>	1
TABLE OF CONTENTS	3
How to Read the Manuals	8
Symbols Used in the Manuals	8
Model-Specific Information	9
Names of Major Features	10
1. What You Can Do with This Machine	11
I Want to Save Paper	11
I Want to Convert Documents to Electronic Formats Easily	12
I Want to Register Destinations	13
I Want to Operate the Machine More Effectively	14
You Can Customize the [Home] Screen as You Like	15
You Can Make Copies Using Various Functions	16
You Can Print Data Using Various Functions	17
You Can Utilize Stored Documents	18
You Can Send and Receive Faxes without Paper	19
You Can Send and Receive Faxes Using the Internet	21
You Can Use the Facsimile and the Scanner in a Network Environment	23
You Can Prevent Information Leakage (Security Functions)	24
You Can Monitor and Set the Machine Using a Computer	25
You Can Prevent an Unauthorized Copy	26
2. Getting Started	27
Guide to Names and Functions of Components	27
Guide to Components (mainly Europe)	27
Guide to Components (mainly Asia)	29
Guide to Components (mainly North America)	32
Guide to Functions of the Machine's Options	35
Guide to Functions of the Machine's External Options (mainly Europe)	35
Guide to Functions of the Machine's External Options (mainly Asia)	36
Guide to Functions of the Machine's External Options (mainly North America)	36
Guide to the Names and Functions of the Machine's Control Panel	38
How to Use the [Home] Screen	41
Adding Icons to the [Home] Screen	42
Adding icons to the [Home] screen using Web Image Monitor	43
Adding icons to the [Home] screen using the User Tools	43
Registering Functions in a Program	47
Example of Programs	49
Turning On/Off the Power	51
Turning On the Main Power	51
Turning Off the Main Power	51
When the Authentication Screen is Displayed	53
User Code Authentication Using the Control Panel	53
Logging In Using the Control Panel	53
Logging Out Using the Control Panel	54
Placing Originals	55
Placing Originals on the Exposure Glass (mainly Europe)	55
Placing Originals on the Exposure Glass (mainly Asia)	55
Placing Originals on the Exposure Glass (mainly North America)	56
Placing Originals in the Auto Document Feeder	57
3. Copy	59
Basic Procedure	59
Auto Reduce/Enlarge	61
Duplex Copying	63
Specifying the Original and Copy Orientation	65
Combined Copying	66
One-Sided Combine	67
Two-Sided Combine	68
Copying onto Custom Size Paper from the Bypass Tray	71
Copying onto Envelopes	72
Sort	74
Changing the Number of Sets	74
Storing Data in the Document Server	76
4. Fax	77
Basic Procedure for Transmissions (Memory Transmission)	77
Sending Originals Using the Exposure Glass (Memory Transmission)	78
Registering a Fax Destination	79
Deleting a Fax Destination	80
Transmitting while Checking Connection to Destination (Immediate Transmission)	82
Sending Originals Using the Exposure Glass (Immediate Transmission)	83
Canceling a Transmission	84
Canceling a Transmission Before the Original Is Scanned	84
Canceling a Transmission While the Original Is Being Scanned	84
Canceling a Transmission After the Original Is Scanned (While a Transmission Is in Progress)	85
Canceling a Transmission After the Original Is Scanned (Before a Transmission Is Started)	85
Sending at a Specific Time (Send Later)	87
Storing a Document	88
Sending Stored Documents	89
Printing the Journal Manually	91
5. Print	93
Quick Install	93
Displaying the Printer Driver Properties	94
Standard Printing	95
When Using the PCL 6 Printer Driver	95
Locked Print	96
Sending a Locked Print File	96
Printing a Locked Print File Using the Control Panel	96
Hold Print	98
Sending a Hold Print File	98
Printing a Hold Print File Using the Control Panel	98
Stored Print	100
Sending a Stored Print File	100
Printing a Stored Print File Using the Control Panel	101
6. Scan	103
Basic Procedure When Using Scan to Folder	103
Creating a Shared Folder on a Computer Running Windows/Confirming a Computer's Information	104
Step 1: Confirming the user name and computer name	104
Step 2: Creating a shared folder on a computer running Microsoft Windows	104
Step 3: Specifying access privileges for the created shared folder	105
Registering an SMB Folder	106
Locating the SMB folder manually	108
Locating the SMB folder using Browse Network	108
Deleting an SMB Registered Folder	109
Entering the Path to the Destination Manually	109
Basic Procedure for Sending Scan Files by E-mail	111
Registering an E-mail Destination	112
Deleting an E-mail Destination	113
Entering an E-mail Address Manually	114
Basic Procedure for Storing Scan Files	115
Checking a Stored File Selected from the List	116
Specifying the File Type	117
Specifying Send Settings	118
7. Document Server	119
Storing Data	119
Printing Stored Documents	121
8. Web Image Monitor	123
Displaying Top Page	123
Viewing Received Fax Documents Using Web Image Monitor	125
9. Adding Paper and Toner	127
Loading Paper into Paper Trays	127
Loading Paper into the Bypass Tray	129
Settings to Use the Bypass Tray under the Printer Function	130
Setting the paper size using the control panel	131
Setting custom size paper using the control panel	131
Setting thick paper or OHP transparencies using the control panel	132
Loading Orientation-Fixed Paper or Two-Sided Paper	134
Recommended Paper Sizes and Types	137
Thick Paper	141
Envelopes	142
Adding Toner	145
Sending Faxes or Scanned Documents When Toner Has Run Out	146
Disposing of Used Toner	147
10. Troubleshooting	149
Indicators	149
When an Indicator for the [Check Status] Key Is Lit	150
Panel Tone	152
When You Have Problems Operating the Machine	153
When Messages Are Displayed on the Control Panel	159
Messages Displayed When Using the Copy/Document Server Function	159
When the memory becomes full while using the copy/document server function	161
Messages Displayed When Using the Facsimile Function	161
When the memory becomes full while using the facsimile function	174
Messages Displayed When Using the Printer Function	174
Status messages	174
Messages displayed on the control panel when using the printer function	175
Other messages	179
Messages Displayed When Using the Scanner Function	188
When Messages Are Displayed on Your Computer Screen	203
Messages Displayed When Using the Scanner Function	203
11. Appendix	209
Trademarks	209