Ricoh Aficio MP C3500 EFI Troubleshooting Guide

Ricoh Aficio MP C3500 EFI Manual

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  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 1
    Operating Instructions Troubleshooting 1 When the Machine Does Not Operate As wanted 2 Troubleshooting When Using the Copy Function 3 Troubleshooting When Using the Facsimile Function 4 Troubleshooting When Using the Printer Function 5 Troubleshooting When Using the Scanner Function 6 Adding paper,
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 2
    manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual as a guide only and Power Connection". to Ricoh Company names of the Windows operating systems are as follows: •
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 3
    such as registering fax numbers, e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine. ❖ Troubleshooting Provides a guide to solving common problems, and explains how to replace paper, toner, staples, and other consumables. ❖ Security Reference
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    Copy Guide • Quick Reference Fax Guide • Quick Reference Printer Guide • Quick Reference Scanner Guide • PostScript3 Supplement • UNIX Supplement • Manuals for DeskTopBinder Lite • DeskTopBinder Lite Setup Guide • DeskTopBinder Introduction Guide • Auto Document Link Guide Note ❒ Manuals provided
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 5
    Function Key is Lit 8 When You Have Problems Operating the Machine 9 When a Job is Not Performed 14 2. Troubleshooting When Using the Copy Function When a Message Appears 2003 48 Windows NT 4.0...49 If USB Connection Fails 50 When a Message Appears 51 Status Messages...51 Alert Messages ...52
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    When You Cannot Print 54 Other Printing Problems 57 When PictBridge Printing Does Not Work 63 5. Troubleshooting When Using the Scanner Function When Scanning is Not Done as Expected 65 When You Cannot Send Scanned Files 66 When Stored Files Cannot be
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 7
    8. Remarks Where to Put Your Machine 117 Machine Environment 117 Moving...119 Power Connection 120 Access to the Machine 121 Maintaining Your Machine 122 Cleaning the Exposure Glass 122 Cleaning the Exposure Glass Cover 123 Cleaning the Auto Document
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    vi
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 9
    How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety notes. Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors. This symbol is located at the end of sections. It
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 10
    Names of Major Options Major options of this machine are referred to as follows in this manual: • Auto Document Feeder → ADF • Booklet Finisher SR3020 → Booklet Finisher SR3020 • Finisher SR3030 → Finisher SR3030 • Finisher SR790 → SR790 2
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 11
    Does Not Operate As wanted This chapter explains basic troubleshooting procedures that are applicable to all functions of this Toner indicator d: Add Staple indicator y: Empty Hole Punch Receptacle indicator L: Service Call indicator M: Open Cover indicator Appears when a misfeed occurs. See p.
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 12
    keys are pressed. Single long beep. Job completed. A Copier/Document Server Features job has finished. Four long beeps. because paper has jammed, the toner needs replenishing, or other problems have occurred. Note ❒ Users cannot mute the machine's System Settings", General Settings Guide. 4
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 13
    Checking Machine Status and Settings Checking Machine Status and Settings You can check the machine's system status. ❖ Maintenance Info 1 You can check the following items under [Maintenance Info]: • [Remaining Toner] Displays the amount of remaining toner. • [No Staples] Displays whether
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 14
    ] Displays the machine number and contact number that are required for service. • [Sales Representative] Displays the sales representative's telephone number. • [Supply Order] Displays the contact number for placing supply orders. • [Supply Details] Displays the name of toner, staples, etc., used on
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 15
    Checking Machine Status and Settings A On the control panel, press [System Status] on the control panel. 1 B Press each tab and check the contents. C After checking the information, press [Exit]. The previous screen returns. Note ❒ [No Staples], [
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 16
    instructions connected to the network, and that the machine is correctly set. See "Network Settings", General Settings Guide. • Contact the administrator. • When the function key is still lit, even if you take the measures above, contact your service representative. Reference p.19 "Troubleshooting
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 17
    If other messages appear, follow the instructions displayed. Important ❒ Check the contact address and Serial No. of Machine shown in the call service message (L), and then contact your service representative. Problem Cause Solution Although the copier screen appears when the machine is turned
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 18
    When the Machine Does Not Operate As wanted Problem Cause Solution "Memory is full. The scanned } key again. The display will return to the user code entry display. When printing under the copier or printer function, press the {Energy Saver} key only after printing has finished. An error message
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 19
    When You Have Problems Operating the Machine Problem Cause Solution Misfeeds occur frequently. The tray's Paper Type: for Paper Type: Tray 1-4. Tray 1-4 See "Paper Size: Tray 1-4", General Settings Guide. Cannot print in duplex mode. You cannot select duplex printing if the paper type is set to
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 20
    the Machine Does Not Operate As wanted ❖ Document Server Problem Cause Solution "Exceeded max. The number of scanned To contain any files you want to keep. See "Delete All Files in Document Server", General Settings Guide. You cannot find out what is stored in a file. You may not be able to
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 21
    the Machine Problem Cause Solution You want to check print You can print a single Check print quality by printing out quality before making a copy without specifying only the first set using the {Sample large print run. the setting again. Copy} key. "Original is be- Copier or Scanner
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 22
    again. In certain cases, you can carry out an- other job (copier, document server, printer, scanner) without canceling the cur- rent job being priority is set to "Interleave". See "Print Priority", General Settings Guide. : Simultaneous operations are possible. : Operation is enabled when the
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 23
    Copying Stapling Copy Operations for Copying Stapling Sort Operations for Copying Interrupt Copying Copying Transmission Operation/Manual Reception Operation Scanning an Original for Memory Transmission Transmission Memory Transmission Immediate Transmission Memory Reception Reception
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 24
    3 * 7 × Printer Operations for Copying Stapling Sort Operations for Copying Interrupt Copying Copying Transmission Operation/Manual Reception Operation Scanning an Original for Memory Transmission Transmission Memory Transmission Immediate Transmission Memory Reception Reception
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 25
    is Not Performed Printer Operations for Copying Stapling Sort Operations for Copying Interrupt Copying Copying Transmission Operation/Manual Reception Operation Scanning an Original for Memory Transmission Transmission Memory Transmission Immediate Transmission Memory Reception Reception
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 26
    in "Print Priority". This setting is factory-preset to "Display Mode". For setting of Printing Priority Function, see "Print Priority", General Settings Guide. ❒ When Booklet Finisher SR3020, Finisher SR3030 or SR790 is installed on the machine, you can specify the output tray where documents are
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 27
    2. Troubleshooting When Using the Copy Function This chapter explains likely causes of and possible solutions for copier function problems. When a Message Appears This section explains the machine's main messages. If other messages appear, follow the instructions they contain. Important ❒ For
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 28
    Troubleshooting When Using the Copy Function Message Cause Solution Cannot punch this The Punch function can- The following paper sizes are available copies ex- You can change the maximum copy ceeds the maximum copy quantity. See "Max. Number of Sets", quantity. General Settings Guide. 20
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 29
    goes off, and then press the {Energy Saver} key again. The display will return to the user code entry display. When printing under the copier or printer function, press the {Energy Saver} key only after printing has finished. Authentication has failed. The entered login user name or login password
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 30
    Troubleshooting When Using the Copy Function Message Please wait. 2 Cause Solution The destination list is be- Wait until the message before you can resume operation. Operations are not possible while this message is displayed. Reference p.9 "When You Have Problems Operating the Machine" 22
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 31
    explains likely causes of and possible solutions for unclear copies. Problem Cause Solution Copies appear dirty. Image density is too high. and humidity condition. See "Copy Paper", About This Machine. Contact your service representative. Toner cartridge is almost Add toner. See p.89 "Adding
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 32
    Troubleshooting When Using the Copy Function Problem Cause Solution Images appear only par- The paper is damp. tially coloured. Use paper that has been stored in the recommended temperature and humidity condition.
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 33
    Make Copies As Wanted When You Cannot Make Copies As Wanted This section explains likely causes of and possible solutions for unclear copies. ❖ Basic Problem Cause Solution Misfeeds occur frequently. The number of sheets Load paper only as high as the upper 2 loaded exceeds the capac- limit
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 34
    Troubleshooting When Using the Copy Function Problem Copies are not stapled. Copies are not stapled. for Copying]", Printer Reference. Images are skewed. The side fences in the pa- Make sure the paper guide is locked. per feed tray is not See p.83 "Changing the Paper Size". locked. Images are
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 35
    paper size. General Settings Guide. ❖ Combine Problem Cause Solution You cannot Guide. When using Combine, parts of the image are not copied. You specified a reproduction ratio that does not match the sizes of your originals and copy paper. When you specify a reproduction ratio using Manual
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 36
    Troubleshooting When Using the Copy Function ❖ Duplex Problem Cause Solution Cannot print in duplex set to [1 Sided per Settings] in [System Settings]. See Copy] in [Tray Paper Set- "System Settings", General Settings tings] in [System Settings]. Guide. Copies are not in correct order. You
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 37
    Copies As Wanted When Memory is Full This section explains likely causes of and possible solutions for problems related to full memory. Message Cause Solution Memory is full. The scanned originals ex- Press sorted pages will not be sequential. See "Input / Output", General Settings Guide. 29
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    Troubleshooting When Using the Copy Function 2 30
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    3. Troubleshooting When Using the Facsimile Function This chapter explains likely causes of and possible solutions for facsimile function problems. ❖ At Dialing Heard after pressing the {Start} key, until the line connects to the destination. ❖ At Printing Heard when a received document is printed.
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 40
    Troubleshooting When Using the Facsimile Function C Check that [General Settings] screen appears. D Press [Adjust Sound Volume]. 3 E Press [Lower] or [Louder] to adjust the volume, and then
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 41
    follow their instructions. Message Cause Functional prob- There is a problem with lems with facsim- the fax. ile. in the display and contact your service representative. Other functions can be display the suspended function. Then, on the copier or document server screen, press the {Clear/
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 42
    Troubleshooting When Using the Facsimile Function Message Cause Solution Updating the the information of [System Settings]. See "System Settings", General Settings Guide. LDAP server authentication has failed. Check the settings. A network error has occurred and connection has failed. Make
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 43
    The alias telephone • Check the alias telephone number is there are any number you entered is al- correctly programmed using the network problems. ready registered on the Web Image Monitor. See the Web {13-10} gatekeeper by another device. Image Monitor's Help. • Consult the administrator
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 44
    Troubleshooting When Using the Facsimile Function Message Cause Solution Check whether there are any Cannot access gatekeeper. network problems. {13-11} • Use your Web Image Monitor operated. • Check that the LAN cable is correctly connected to the machine. • Consult the administrator. 36
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 45
    any refused by SMTP authen- dress is correctly programmed from network problems. tication, POP before SMTP authentication or {14-09} login authentication of File Transfer under System Settings. See "File Transfer", General Settings Guide. You can also use the Web the computer in which Image
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 46
    there are any No machine e-mail address is programmed. network problems. {15-03} • Check that the machine e-mail address is correctly programmed using File Transfer under System Settings. See "File Transfer", General Settings Guide. You can also use the Web Image Monitor for confirmation. See
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 47
    When a Message Appears Note ❒ If the "Check whether there are any network problems." message appears, the machine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect to a network, you can specify the setting so this message is not
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 48
    rectly connected. See "Connecting the Machine to a Telephone Line and Tele- phone", Genera Settings Guide. ❖ Transmission Problem Cause area, and then resend the document. If you use On Hook Dial or Manual Dial frequently, it is recommended that you set "Receive documents by pressing the {Start
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 49
    1-5 of Transfer Box, transmission is canceled but an error message does not appear. See "Registering a Names to a Group", General Settings Guide. ❖ Reception Problem The machine failed to print received fax documents. The machine failed to print received fax documents. The machine failed to print
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 50
    Troubleshooting When Using the Facsimile Function 3 42 Problem Cause Solution Misfeeds occur frequently. The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition. See "Copy Paper",
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 51
    certain number of times. Contact the administrator. [Prg. Dest.] or [Manual Entry] does not appear. This function is made un- Contact the This section explains likely causes of and possible solutions for problems related to full memory. Problem Memory is full. Cannot scan any more. Transmitting
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 52
    Troubleshooting When Using the Facsimile Function If an Error Report is Printed An Error Report is printed if a document cannot be successfully sent or received. Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 53
    Turning Off the Main Power / In the Event of Power Failure Turning Off the Main Power / In the Event of Power Failure This section explains the machine status when the power is turned off or if the power fails. R CAUTION: • When you disconnect the power plug from the wall outlet, always pull the
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 54
    Troubleshooting When Using the Facsimile Function When an Error Occurs Using Note ❒ You can select to send Error Mail Notification with User Parameters. See "Parameter Settings", General Settings Guide. ❒ If Error Mail Notification cannot be sent, the Error Report (E-Mail) is printed by the machine.
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 55
    Troubleshooting When Using the Printer Function This chapter explains likely causes of and possible solutions for printer function problems and then click [Printers]. B Double-click the Add Printer icon. C Follow the instructions in Add Printer Wizard. If the CD-ROM drive is D, the source files of
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 56
    Troubleshooting When Using the Printer Function Windows 2000 This section explains the procedure under Windows 2000. A On the [Start] menu, point to [Settings], and then click [Printers]. B Double-click the Add Printer icon. C Follow the instructions in Add Printer Wizard. If the CD-ROM drive
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 57
    the procedure under Windows NT 4.0. A On the [Start] menu, point to [Settings], and then click [Printers]. B Double-click the Add Printer icon. C Follow the instructions in Add Printer Wizard. If the CD-ROM drive is D, the source files of the printer driver are stored in the following location
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 58
    Function If USB Connection Fails This section explains how to troubleshoot a problem related to USB connection. Problem The machine is and the machine cannot be connected. You need to download USB Printing Support for Windows Me. Download USB Printing Support from the supplier's website.
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    main power off, see "Turning On/Off the Power", About This Machine. Status Messages This section describes the machine status messages. Ready Message Problem 4 This is the default ready message. The machine is ready for use. No action is required. Printing... The machine is printing. Wait
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 60
    Troubleshooting When Using the Printer Function Alert Messages This section describes the machine Alert messages. Message Cause Solution Cannot connect back on again. If the message appears again, contact your service representative. Problem with Hard An error has occurred in Turn off the main
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 61
    display has been exceeded. Solution Reduce the value of [Resolution] in the printer driver. Alternatively, select [Frame Priority] from [Memory Usage] in [System]. If this message continues to appear after taking these steps, decrease the number of files sent to the machine. Checking the Error Log
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 62
    correct one. If the cable is damaged or worn, replace it. See "Connecting to the Interfaces", General Settings Guide. Printing does not start. The interface cable was connected after the machine was switched on. Connect the interface cable before turning on the machine. Printing does not start
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 63
    preventing communica- are no problems in transmission betion with the is unlit • When the machine is connected to a or not flashing even after System Settings], [Interface Settings], and [Network]. See "Network Settings", General Settings Guide. If the printing does not start, consult your service
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 64
    Troubleshooting When Using the Printer Function ❖ When the machine is connected to the computer using the interface cable The following shows how to check the print port when the data-in lamp does not light up or blink. Check if the print port setting is correct. When it is connected using a
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 65
    of and possible solutions for problems that can occur when printing from a computer. Problem Cause Solution Print is smudges. is not fed from the selected tray. When you are using a Windows operating system, printer driver settings override those set using the display panel. Set the desired
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 66
    Troubleshooting When Using the Printer Function 4 58 Problem Cause Solution Images are printed at The orientation accordingly. See the printer driver Help. There is considerable delay between the print start instruction and actual printing. "Off mode / Sleep mode" might be set. The machine
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 67
    Other Printing Problems Problem Cause Solution There is considerable delay between the print start instruction and actual printing ] tab in the printing preferences dialog box. ❖ PostScript 3 If your operating system is Windows, se- 4 lect [PostScript (optimize for speed)] in the [PostScript
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 68
    Troubleshooting When Using the Printer Function Problem in the RPCS printer driver. See the printer driver Help. Optional components connected to the machine are not recognized when using Windows 95 / 98 / as Paper Type on the System Settings menu. Change the Paper Type setting for the tray to [2 Sided
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 69
    . A print instruction was issued from the IEEE 1394 interface cable connected to the computer. D Run If the problem persists, contact your service representative. Colour Color/Black and White:], select [Color]. • For the custom setting: On the [Print Settings] tab, for [Color/Black and
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 70
    Troubleshooting When Using the Printer Function Problem Cause Some types of High Compression PDF files are not supported. Consult your sales representative about the supported file types. [PDF Direct Print] pro- Fonts . If the problem cannot be solved, contact your service representative. 62
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 71
    Does Not Work This section explains likely causes and possible solutions for problems that can occur when PictBridge printing. Problem Cause Solution PictBridge is not available. There is a problem with the USB connection or the PictBridge settings. Use the following procedure to check the
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 72
    Troubleshooting When Using the Printer Function 4 64
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    Troubleshooting When Using the Scanner Function This chapter explains likely causes of and possible solutions for scanner function problems. When Scanning is Not Done as Expected This section explains causes and remedies when scan results are not as expected. Problem their upper color/grey scale
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 74
    Troubleshooting When Using the Scanner Function When You Cannot Send Scanned Files The following sections explain likely causes of and solutions for Network Delivery and E-mail Sending-related problems . See "Network Settings ", General Settings Guide. When the TWAIN Driver Cannot be Started
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 75
    of and possible solutions for the TWAIN driver failing to operate. Problem Cause Solution Stored files cannot be deleted. File names and Settings Required to Use the Network Delivery Scanner", General Settings Guide. Operations are not possible when messages appear This section explains
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 76
    Troubleshooting When Using the Scanner Function When a Message is connection sage is still shown, the network may be failed. Check the has failed. Try the opera- crowded. Check the information of Sys- server status. tion once more. tem Settings. See "System Settings", General Settings Guide
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    status. A network error has occurred and connection has failed. Try the operation once more. If the message is still shown, the network may be crowded. Check the information of System Settings. See "System Settings", General Settings Guide. The specified group contains some destination(s) that
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    Troubleshooting When Using the Scanner Function Message Cause Solution Cannot find the specified path. Please check the settings. The destination computer name or folder name is
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    components such as the LAN cable are connected properly. • Check that the server settings or [Yes (per Max. Size)]. See "Send Settings", General Settings Guide. Sending the data has failed. The data will be resent later. A check for which file the problem occurred. Transmission has failed.
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    Troubleshooting When Using the Scanner Function Message Cause Solution Output buffer protection code is correct, and then enter it again. See "Registering a Protection Code", General Settings Guide. Entered user code You have entered an in- Check the authentication settings, and is not correct
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    Reference. Original is being The machine is using an- scanned by anoth- other function such as er function. copying. Please wait. [Copier][Document Server]... Retry scanning after the operation with the other function is completed. E-mail address entered is not correct. Please re-enter
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    Troubleshooting When Using the Scanner Function Message Cause Solution Exceeded max. data capacity.Check the scanning resolution, then reset original(s). The scanned original exceeded maximum data
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    invalid Install the operating system of the com- version. Please use version 1.1 version of Winsock. puter or copy Winsock from the operating system CD-ROM. 5 or needed scanning area. Call Service Please call your service representative. An unrecoverable error has occurred in the machine.
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    Troubleshooting When Using the Scanner Function Message Cause Solution Scanner is not The TWAIN scanner available on the function cannot be used specified device. on this machine. Contact your service representative. Scanner is not available. Check the scanner connection status. • The
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    Set with no compression. See TWAIN Driver help. The problem may be due to the following cause: • "The Guide. • Select the scanner used for the previous scan. Error has occurred in the scanner driver. An error has occurred in the driver. • Check whether the network cable is connected
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    Troubleshooting When Using the Scanner Function Message Cause Solution Scanner is in use for other function. Please wait. A function of the machine other than the scanner function is being used such as the copier Code is registered. Consult your system administrator. Access is restricted with
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    paper, Toner and Staples This chapter explains troubleshooting procedures that are applicable to all the load Letter- sized paper (8 1/2" × 11"K) paper in Tray 1 or LCT, contact your service representative. ❒ For paper types and sizes, see "Recommended Paper Sizes and Types", About This Machine
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    explains loading paper (in paper tray 2 as an example). Important ❒ Tray 1 uses only A4 K paper. If you want to load 8 1/2" × 11" K, contact your service representative. ❒ The position of the side and end fences can be changed in tray 2, 1 tray paper unit, and 2 tray paper unit. Paper of various
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    large capacity tray (LCT). Important ❒ LCT (optional) uses A4K paper exclusively. Only load A4K paper. If you want to load 81/2"×11"K, contact your service representative. ❒ Align the paper stacks and load them against the left and right walls, or a pa- per misfeed might occur. ❒ Do not stack paper
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    [Copier / Document Server Features], and then place the original and paper as shown below. See "Letterhead Setting", General Settings Guide. When nals in the exposure ADF. glass. Paper orientationL Note ❒ For [System Settings], specify Letterhead as "Paper Type" for the paper tray you want
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    Tools. If you do not, misfeeds might occur. ❒ Tray 1 and LCT (optional) use only A4K paper. To load 8 1/2" × 11"K, con- tact your service representative. ❒ Fan the paper before loading. ❒ Straighten curled or warped paper before loading. ❒ For details about paper sizes and types, see "Copy Paper
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 92
    Adding paper, Toner and Staples Changing the Paper Size in the Paper Tray The following procedure explains how to change a paper size in the paper tray. Important ❒ Do not stack paper over the limit mark. ❒ Check the top of the paper is aligned to the right side. A Check that paper in the paper tray
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    Changing the Paper Size E Slide the end fence until it is aligned with the size of paper to you want to load. ZHXH760J F Square the paper and load it print side up. 6 AQD028S G Re-lock the side fences again. AMJ055S H Carefully slide the paper tray fully in. I Check the size on the display. Note ❒
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    "L, 81/4" × 14"L, 81/2" × 11"KL, 51/2" × 81/2"L, 71/4" × 101/2"KL, 8" × 13"L, 81/2" × 13"L, 81/4" × 13"L, 8KL, 16KKL A Press the {User Tools / Counter} key. 6 AQE901S B Press [System Settings]. 86
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 95
    C Press [Tray Paper Settings] tab. Changing the Paper Size D Select the tray for which you want to change the paper settings. Press either of [Tray Paper Size: Tray 2] to [Tray Paper Size: Tray 4]. 6 E Select the loaded paper size and feed direction, and then press [OK]. The set paper size and
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 96
    Adding paper, Toner and Staples F Press the {User Tools / Counter} key. The initial display is shown. Note ❒ If you want to print on paper that is selected automatically after printing on a paper size that is not selected automatically, you must return the set- ting to "Auto Detect". Reload the
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 97
    the fabric and may make removing the stain impossible. R CAUTION: • Our products are engineered to meet high standards of quality and function- ality, and we recommend that you use only the expendable supplies available at an authorized dealer. R CAUTION: • Do not open toner cartridges forcefully
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 98
    . If you do, settings will be lost. ❒ Always add toner when the machine instructs you. ❒ When a message "DAdd Toner" is shown on the display, replace the [System Status] to check contact number where you can order supplies. See p.5 "Checking Machine Status and Settings". ❒ You can add all four color
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 99
    If this happens, set the toner cartridge again. Toner will be supplied automatically, and you can then continue to use it. Sending Faxes the stored used container to your sales representative or service representative for recycling through our recycling system. If you discard it on your own, treat
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 100
    Adding paper, Toner and Staples Maintenance This section explains how to adjust the colour registration and gradation by specifying the settings in [Maintenance]. Adjusting the Colour Registration When the machine is moved, the Fusing Unit is replaced, or after printing repeatedly for some time,
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 101
    C Press [Colour Registration]. Maintenance D Press [OK]. 6 Auto colour registration takes about fifty seconds. When it is completed, the display returns to the colour registration menu. E When you have made all the settings, press the {User Tools / Counter} key. The initial display is shown. 93
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    Adding paper, Toner and Staples Auto Colour Calibration If a certain colour is strong or the colour of the copy differs from the original, adjust the yellow, magenta, cyan and black balance. Note ❒ If "DAdd Toner" is shown on the display panel, the test pattern cannot be printed. A Press the {User
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 103
    C Press [Auto Colour Calibration]. Maintenance D Press [Start]. 6 E Press [Start Printing] and a test pattern will be printed. F Place the test pattern on the exposure glass and press [Start Scanning]. The image will be corrected after "Scanning...Please wait" disappears. 95
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    Adding paper, Toner and Staples Note ❒ When performing the auto colour calibration from the copy function, press [Start] under Copier Function. When performing from the printer function, press [Start] under Printer Function. ❒ The test pattern will not be read if it is set in the
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 105
    settings return to the previous contents. Note ❒ When returning the auto colour calibration of the copy function, press [Previous Setting] of the Copier Function. If returning the auto colour calibration of the printer function, press [Previous Setting] of the Printer Function. ❒ When returning the
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 106
    Adding paper, Toner and Staples Adding Staples This section explains what to do when staples need replacing. R CAUTION: • Keep your hands clear of the booklet finisher tray when pulling out or push- ing in the finisher's staple unit. You can trap your fingers if you do not. Important ❒ Stapling
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 107
    Adding Staples Finisher SR3030 and Booklet Finisher SR3020 The following procedure explains how to add staples to the Finisher SR3030 and Booklet Finisher SR3020. 6 AQE003S Note ❒ If you cannot pull out the upper unit, there are staples remaining inside the cartridge. Use all the staples, do not add
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 108
    Adding paper, Toner and Staples Booklet Finisher SR3020 (Saddle Stitch) The following procedure explains how to add staples to the Booklet Finisher SR3020. 6 AQE004S Note ❒ If you cannot pull out the upper unit, there are staples remaining inside the cartridge. Use all the staples, do not add more.
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 109
    Replacing the Stamp Cartridge Replacing the Stamp Cartridge If the transmission stamp becomes faint, replace the cartridge. Important ❒ This stamp cartridge is used for facsimile and scanner functions. ❒ Do not add ink to the cartridge by yourself. Neglecting this can cause ink leakage. ❒ Be sure
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    Adding paper, Toner and Staples D Pull out the old stamp cartridge. AQD035S E Insert the new stamp cartridge. Push in the cartridge until the metal parts are no longer visible. 6 AQD036S F Close cover P3, P2, and the ADF cover. 102
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    do, your copy settings will be lost. ❒ To prevent misfeeds, do not leave any torn scraps of paper inside the machine. ❒ Contact your service representative if misfeeds occur frequently. Note ❒ For details about how to locate and remove misfeeds, see "Checking Jammed Paper" or "Removing Jammed Paper
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    Clearing Misfeeds Locating Jammed Paper If a misfeed happens, remove the misfed paper or original following the procedures stated on the sticker on the rear of main unit front cover. A misfeed has occurred in the place corresponding to the letter displayed on the control panel. 7 AQD024S A Press the
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 113
    Removing Jammed Paper C When all jammed paper are removed, restore the machine to the original state. Note ❒ More than one misfeed may be indicated. When this happens, check all the areas indicated. Removing Jammed Paper The following procedure explains how to remove jammed paper. Important ❒ The
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 114
    Clearing Misfeeds • When C is lit • When D is lit 7 106 AQE011S AQE012S
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 115
    • When P is lit (when ADF is installed) Removing Jammed Paper • When R is lit (when SR790 is installed) AQE013S 7 AQE014S 107
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    Clearing Misfeeds • When R1 - R8 is lit (when Finisher SR3030 is installed) 7 108 AQE015S
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 117
    Removing Jammed Paper • When R1 - R12 is lit (when Booklet Finisher SR3020 is installed) 7 AQE016S 109
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 118
    is lit AQE018S AQE020S Note ❒ Inside the finisher, or inside the front cover, there is a sticker explaining how to remove misfed paper. ❒ If a detailed removal instruction appears on the right of the screen, follow it. ❒ You can also use the procedure indicated in
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 119
    Removing Jammed Staples Removing Jammed Staples This section explains how to remove jammed staples. R CAUTION: • Keep your hands clear of the booklet finisher tray when pulling out or push- ing in the finisher's staple unit. You can trap your fingers if you do not. Important ❒ Curled paper may
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 120
    Clearing Misfeeds Finisher SR3030 and Booklet Finisher SR3020 The following procedure explains how to remove jammed staples from the Finisher SR3030 and Booklet Finisher SR3020. 7 112 AQE007S
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 121
    Removing Jammed Staples Booklet Finisher SR3020 (Saddle Stitch) The following procedure explains how to remove jammed staples from the Booklet Finisher SR3020. 7 ANS062S 113
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 122
    Clearing Misfeeds Removing Punch Waste This section explains how to remove punch waste. Note ❒ While "Hole Punch Receptacle is full." is displayed, you cannot use the Punch function. Finisher SR3030 and Booklet Finisher SR3020 The following procedure explains how to remove punch wastes from the
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 123
    C Reinstall the punch waste box. Removing Punch Waste ADB034S D Close the finisher front cover. "Hole Punch Receptacle is full." disappears. Note ❒ If you do not reinstall the punch waste box in Step C, the "Hole Punch Re- ceptacle is full." message continues to be displayed. ❒ If the message is
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 124
    Clearing Misfeeds 7 116
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 125
    8. Remarks This chapter describes how to maintain and operate the machine. Where to Put Your Machine This section provides precautions for installation, movement and disposal. Machine Environment Choose your machine's location carefully. Environmental conditions greatly affect its performance.
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 126
    Remarks Environments to avoid • Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden temperature changes can cause condensation to form inside the machine.) •
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 127
    and risk of injury to users. The machine's various handling areas are for service engineer use only. Do not touch these areas. R CAUTION: • Before moving the machine, be sure to disconnect all external connections, especially the power cord from the wall outlet. Damaged power cords are a fire
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 128
    supply. R WARNING: • The supplied power cord is for use with this equipment only. Do not use with other appliances. Doing so may result in fire, electric shock, or injury. R WARNING: • Connect the machine only to the power source described on the inside front cover of this manual. Connect service
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 129
    (22") or more 3. Front: 75 cm (29.6") or more 4. Left: 10 cm (4") or more Note ❒ For the required space when options are installed, contact your service repre- sentative. 8 121
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 130
    machine or melt plastic parts, a failure might occur. ❒ Do not clean parts other than those explicitly specified in this manual. Other parts should only be cleaned by your service representative. ❖ How to maintain Cleaning the machine: Wipe the machine with a soft, damp cloth, and then wipe it with
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 131
    Maintaining Your Machine Cleaning the Exposure Glass Cover The following procedure explains how to clean the exposure glass cover. Cleaning the Auto Document Feeder The following procedure explains how to clean the ADF. 2 1 8 Clean 1 and 2. AMJ031S 123
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 132
    Remarks Cleaning the Dustproof Glass The dustproof glass may require cleaning if white lines appear on the print side of the document. Important ❒ Do not insert the brush forcefully, or the machine might be damaged. 8 AQE031S Note ❒ Insert the cleaning stick so that its rubber surface is pointing
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 133
    Cover, 123 F Facsimile Function, 31 Finisher, 114 Finisher SR3030, 99, 112, 114 Finisher SR790, 98, 111 H How to Read This Manual, 1 I If an Error Report is Printed, 44 If USB Connection Fails, 50 Indicators, 3 Inserting Toner, 90 J Job is Not Performed, 14 L LCT, 81 Letterhead, 82 Loading Paper, 79
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 134
    Maintenance, 92 Maintenance Info, 5 Manuals for This Machine, i Memory Problems, 57 P Panel Tone, 4 PictBridge, 63 PictBridge Printing Does Not Work, 63 Power connection, 120 Printer Function, 47 Printing, 40 Problems , 40 Transmission/Reception, 40 Troubleshooting Copy Function, 19 Facsimile Function
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 135
    In accordance with IEC 60417, this machine uses the following symbols for the main power switch: a means POWER ON. b means POWER OFF. c means STAND BY. Copyright © 2006
  • Ricoh Aficio MP C3500 EFI | Troubleshooting Guide - Page 136
    Operating Instructions Troubleshooting GB GB B222-7700
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Operating Instructions
Troubleshooting
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in "About This Machine" before using the machine.
When the Machine Does Not Operate As wanted
Troubleshooting When Using the Copy Function
Troubleshooting When Using the Facsimile Function
Troubleshooting When Using the Printer Function
Troubleshooting When Using the Scanner Function
Adding paper, Toner and Staples
Clearing Misfeeds
Remarks
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5
6
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8