Ricoh Aficio MP C3500 Troubleshooting
Ricoh Aficio MP C3500 Manual
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- Ricoh Aficio MP C3500 | Troubleshooting - Page 1
Operating Instructions Troubleshooting 1 When the Machine Does Not Operate As wanted 2 Troubleshooting When Using the Copy Function 3 Troubleshooting When Using the Facsimile Function 4 Troubleshooting When Using the Printer Function 5 Troubleshooting When Using the Scanner Function 6 Adding paper, - Ricoh Aficio MP C3500 | Troubleshooting - Page 2
manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual driver's licenses. The preceding list is meant as a guide ) and licensed to Ricoh Company Limited. PictBridge - Ricoh Aficio MP C3500 | Troubleshooting - Page 3
such as registering fax numbers, e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine. ❖ Troubleshooting Provides a guide to solving common problems, and explains how to replace paper, toner, staples, and other consumables. ❖ Security Reference - Ricoh Aficio MP C3500 | Troubleshooting - Page 4
• Information • PostScript3 Supplement • UNIX Supplement • Manuals for DeskTopBinder Lite Note ❒ Manuals provided are specific to machine types. ❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files. ❒ For "UNIX Supplement", please visit our Web site or - Ricoh Aficio MP C3500 | Troubleshooting - Page 5
Function Key is Lit 8 When You Have Problems Operating the Machine 9 When a Job is Not Performed 14 2. Troubleshooting When Using the Copy Function When a Message Driver 47 Windows 95/98/Me 47 Windows 2000...48 Windows XP, Windows Server 2003 48 Windows NT 4.0...49 If USB Connection Fails 50 - Ricoh Aficio MP C3500 | Troubleshooting - Page 6
When You Cannot Print 54 Other Printing Problems 57 When PictBridge Printing Does Not Work 63 5. Troubleshooting When Using the Scanner Function When Scanning is Not Done as Expected 65 When You Cannot Send Scanned Files 66 When Stored Files Cannot be - Ricoh Aficio MP C3500 | Troubleshooting - Page 7
7. Clearing Misfeeds Removing Jammed Paper 103 Locating Jammed Paper 104 Removing Jammed Paper 105 Removing Jammed Staples 111 SR790 ...111 Finisher SR3030 and Booklet Finisher SR3020 112 Booklet Finisher SR3020 (Saddle Stitch 113 Removing Punch Waste 114 Finisher SR3030 and Booklet Finisher - Ricoh Aficio MP C3500 | Troubleshooting - Page 8
vi - Ricoh Aficio MP C3500 | Troubleshooting - Page 9
How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety notes. Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors. This symbol is located at the end of sections. It - Ricoh Aficio MP C3500 | Troubleshooting - Page 10
Names of Major Options Major options of this machine are referred to as follows in this manual: • Auto Document Feeder → ADF • Booklet Finisher SR3020 → Booklet Finisher SR3020 • Finisher SR3030 → Finisher SR3030 • Finisher SR790 → SR790 2 - Ricoh Aficio MP C3500 | Troubleshooting - Page 11
Does Not Operate As wanted This chapter explains basic troubleshooting procedures that are applicable to all functions of this Toner indicator d: Add Staple indicator y: Empty Hole Punch Receptacle indicator L: Service Call indicator M: Open Cover indicator Appears when a misfeed occurs. See p. - Ricoh Aficio MP C3500 | Troubleshooting - Page 12
time. The machine requires user attention because paper has jammed, the toner needs replenishing, or other problems have occurred. Note ❒ Users cannot mute the machine's beep alerts. When the machine beeps to enabling or disabling beep alerts, see "The System Settings", General Settings Guide. 4 - Ricoh Aficio MP C3500 | Troubleshooting - Page 13
Checking Machine Status and Settings Checking Machine Status and Settings You can check the machine's system status. ❖ Maintenance Info 1 You can check the following items under [Maintenance Info]: • [Remaining Toner] Displays the amount of remaining toner. • [No Staples] Displays whether - Ricoh Aficio MP C3500 | Troubleshooting - Page 14
You can check the following items under [Inquiry]: • [Machine Repairs] Displays the machine number and contact number that are required for service. • [Sales Representative] Displays the sales representative's telephone number. • [Supply Order] Displays the contact number for placing supply orders - Ricoh Aficio MP C3500 | Troubleshooting - Page 15
Checking Machine Status and Settings A On the control panel, press [System Status] on the control panel. 1 B Press each tab and check the contents. C After checking the information, press [Exit]. The previous screen returns. Note ❒ [No Staples], [Punch Receptacle Full], [Output Tray Full], [Original - Ricoh Aficio MP C3500 | Troubleshooting - Page 16
the instructions displayed on lit. Problem Cause Solution Guide. • Contact the administrator. • When the function key is still lit, even if you take the measures above, contact your service representative. Reference p.19 "Troubleshooting When Using the Copy Function". p.31 "Troubleshooting - Ricoh Aficio MP C3500 | Troubleshooting - Page 17
and messages. 1 If other messages appear, follow the instructions displayed. Important ❒ Check the contact address and Serial No. of Machine shown in the call service message (L), and then contact your service representative. Problem Cause Solution Although the copier screen appears when the - Ricoh Aficio MP C3500 | Troubleshooting - Page 18
When the Machine Does Not Operate As wanted Problem Cause Solution "Memory is full. The scanned originals ex- • Press [Store File] to store pages that Do you want to ceed the number of have - Ricoh Aficio MP C3500 | Troubleshooting - Page 19
When You Have Problems Operating the Machine Problem Cause Solution Misfeeds occur frequently. The tray's Paper Type: for Paper Type: Tray 1-4. Tray 1-4 See "Paper Size: Tray 1-4", General Settings Guide. Cannot print in duplex mode. You cannot select duplex printing if the paper type is set to - Ricoh Aficio MP C3500 | Troubleshooting - Page 20
the Machine Does Not Operate As wanted ❖ Document Server Problem Cause Solution "Exceeded max. The number of scanned To contain any files you want to keep. See "Delete All Files in Document Server", General Settings Guide. You cannot find out what is stored in a file. You may not be able to - Ricoh Aficio MP C3500 | Troubleshooting - Page 21
corrupted. screen without a thumbnail. Note ❒ If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use recommended paper. See "Copy Paper", About This Machine. ❒ Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while - Ricoh Aficio MP C3500 | Troubleshooting - Page 22
Chart ❖ Function Compatibility The chart shows Function Compatibility when print priority is set to "Interleave". See "Print Priority", General Settings Guide. : Simultaneous operations are possible. : Operation is enabled when the relevant function key is pressed and remote switching (of the - Ricoh Aficio MP C3500 | Troubleshooting - Page 23
15 ×××× * 2 Scanning an original for Memory Transmission Transmission Operation/Manual Reception Operation Facsimile Interrupt Copying Transmission ×× × Operations for Copying Copying 2 2 2 2 *** 1 1 1 * * * * * 2 × → → Sort ** 4 4 ** 2 4 2 2 5 1 1 1 * * * *** × - Ricoh Aficio MP C3500 | Troubleshooting - Page 24
3 * 7 × Printer Operations for Copying Stapling Sort Operations for Copying Interrupt Copying Copying Transmission Operation/Manual Reception Operation Scanning an Original for Memory Transmission Transmission Memory Transmission Immediate Transmission Memory Reception Reception - Ricoh Aficio MP C3500 | Troubleshooting - Page 25
is Not Performed Printer Operations for Copying Stapling Sort Operations for Copying Interrupt Copying Copying Transmission Operation/Manual Reception Operation Scanning an Original for Memory Transmission Transmission Memory Transmission Immediate Transmission Memory Reception Reception - Ricoh Aficio MP C3500 | Troubleshooting - Page 26
in "Print Priority". This setting is factory-preset to "Display Mode". For setting of Printing Priority Function, see "Print Priority", General Settings Guide. ❒ When Booklet Finisher SR3020, Finisher SR3030 or SR790 is installed on the machine, you can specify the output tray where documents are - Ricoh Aficio MP C3500 | Troubleshooting - Page 27
2. Troubleshooting When Using the Copy Function This chapter explains likely causes of and possible solutions for copier function problems. When a Message Appears This section explains the machine's main messages. If other messages appear, follow the instructions they contain. Important ❒ For - Ricoh Aficio MP C3500 | Troubleshooting - Page 28
Troubleshooting When Using the Copy Function /2"×81/2")L, Executive (71/4"×101/2")KL, F/GL (8"×13")L, Foolscap (81/2"×13")L, Folio (81/4"×13")L, 11"×15"L, 10"×14"L, 8"×10"L, 8KL, 16KKL. Select one of these sizes. Cannot staple pa- The Staple . Number of Sets", quantity. General Settings Guide. 20 - Ricoh Aficio MP C3500 | Troubleshooting - Page 29
When a Message Appears Message Cause Solution File being stored exceeded max. number of pages per file. Copying will be stopped. The scanned originals have too many pages to store as one document. Press [Exit], and then store again with an appropriate number of pages. Magazine or Book- You - Ricoh Aficio MP C3500 | Troubleshooting - Page 30
Troubleshooting When Using the Copy Function Message Please wait. 2 Cause Solution The destination list is be- Wait until the message before you can resume operation. Operations are not possible while this message is displayed. Reference p.9 "When You Have Problems Operating the Machine" 22 - Ricoh Aficio MP C3500 | Troubleshooting - Page 31
explains likely causes of and possible solutions for unclear copies. Problem Cause Solution Copies appear dirty. Image density is too high. and humidity condition. See "Copy Paper", About This Machine. Contact your service representative. Toner cartridge is almost Add toner. See p.89 "Adding - Ricoh Aficio MP C3500 | Troubleshooting - Page 32
Troubleshooting When Using the Copy Function Problem Cause Solution Images appear only par- The paper is damp. tially colored. Use paper that has been stored in the recommended temperature and humidity condition. - Ricoh Aficio MP C3500 | Troubleshooting - Page 33
Make Copies As Wanted When You Cannot Make Copies As Wanted This section explains likely causes of and possible solutions for unclear copies. ❖ Basic Problem Cause Solution Misfeeds occur frequently. The number of sheets Load paper only as high as the upper 2 loaded exceeds the capac- limit - Ricoh Aficio MP C3500 | Troubleshooting - Page 34
Troubleshooting When Using the Copy Function Problem Cause Solution Copies are not stapled. The number are skewed. The side fences in the paper feed tray is not locked. Make sure the paper guide is locked. See p.83 "Changing the Paper Size". Images are skewed. The paper is feeding in - Ricoh Aficio MP C3500 | Troubleshooting - Page 35
30 mm (0" - 1.2"). See "Front Margin: Left/Right", "Back Margin: Left/Right", "Front Margin: Top/Bottom" and "Back Margin: Top/Bottom", General Settings Guide Duplex", when duplex copying. paper size. General Settings Guide. ❖ Combine Problem Cause Solution You cannot make a book from Booklet - Ricoh Aficio MP C3500 | Troubleshooting - Page 36
Troubleshooting When Using the Copy Function ❖ Duplex Problem Cause Solution Cannot print in See Copy] in [Tray Paper Set- "System Settings", General Settings tings] in [System Settings]. Guide. Copies are not in correct order. You placed the originals in the incorrect order. When placing - Ricoh Aficio MP C3500 | Troubleshooting - Page 37
Copies As Wanted When Memory is Full This section explains likely causes of and possible solutions for problems related to full memory. Message Cause Solution Memory is full. The scanned originals ex- Press sorted pages will not be sequential. See "Input / Output", General Settings Guide. 29 - Ricoh Aficio MP C3500 | Troubleshooting - Page 38
Troubleshooting When Using the Copy Function 2 30 - Ricoh Aficio MP C3500 | Troubleshooting - Page 39
3. Troubleshooting When Using the Facsimile Function This chapter explains likely causes of and possible solutions for facsimile function problems. Adjusting the Volume The following describes how to adjust the volume. You can change the volume of the following sounds that the machine makes. ❖ On - Ricoh Aficio MP C3500 | Troubleshooting - Page 40
Troubleshooting When Using the Facsimile Function C Check that [General Settings] screen appears. D Press [Adjust Sound Volume]. 3 E Press [Lower] or [Louder] to adjust the volume, and then - Ricoh Aficio MP C3500 | Troubleshooting - Page 41
machine's main messages. If other messages appear, follow their instructions. Message Cause Solution Put original back, check it and a problem with lems with facsim- the fax. ile. Data will be initialized. Record the code number shown in the display and contact your service representative. - Ricoh Aficio MP C3500 | Troubleshooting - Page 42
Troubleshooting When Using the Facsimile Function Message Cause Solution Updating the may be crowded. Check the information of [System Settings]. See "System Settings", General Settings Guide. LDAP server authentication has failed. Check the settings. A network error has occurred and connection - Ricoh Aficio MP C3500 | Troubleshooting - Page 43
. If the message is still shown, the network may be crowded. Check the information of [System Settings]. See "System Settings", General Settings Guide. The specified The specified group con- To select destinations for sending by e- group contains tains some destinations mail, press [Select] for - Ricoh Aficio MP C3500 | Troubleshooting - Page 44
Troubleshooting When Using the Facsimile Function Message Cause Solution Check whether The alias telephone num- • Check the alias telephone number is there are any ber you entered is al- correctly programmed using the network problems. ready registered on the Web Image Monitor. See the Web - Ricoh Aficio MP C3500 | Troubleshooting - Page 45
programmed from File Transfer under System Settings. See "File Transfer", General Settings Guide. You can also use the Web Image Monitor for confirmation. See the there are any Cannot log on to the POP3/IMAP4 server. network problems. {15-02} • Check that the user name and password of the E- - Ricoh Aficio MP C3500 | Troubleshooting - Page 46
there are any No machine e-mail address is programmed. network problems. {15-03} • Check that the machine e-mail address is correctly programmed using File Transfer under System Settings. See "File Transfer", General Settings Guide. You can also use the Web Image Monitor for confirmation. See - Ricoh Aficio MP C3500 | Troubleshooting - Page 47
❒ If the "Check whether there are any network problems." message appears, the machine is not correctly connected displayed, and then the {Facsimile} key no longer lights. See "Parameter Settings", General Settings Guide. If you reconnect the machine to the network, be sure to set "Display" with User - Ricoh Aficio MP C3500 | Troubleshooting - Page 48
the {Start} key when originals are not set." to "Off" in User Parameters. If this is set to "Off", when using Manual Dial you cannot receive by pressing the {Start} key. See "Parameter Settings", General Settings Guide. LAN-Fax Driver does not work. The entered login user name, login password, or - Ricoh Aficio MP C3500 | Troubleshooting - Page 49
1-5 of Transfer Box, transmission is canceled but an error message does not appear. See "Registering a Names to a Group", General Settings Guide. ❖ Reception Problem Cause Solution The machine failed to print received fax documents. If this happened when the Receive File indicator was lit, low - Ricoh Aficio MP C3500 | Troubleshooting - Page 50
Troubleshooting When Using the Facsimile Function 3 42 Problem Cause Solution Misfeeds occur frequently. The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition. See "Copy Paper", - Ricoh Aficio MP C3500 | Troubleshooting - Page 51
certain number of times. Contact the administrator. [Prg. Dest.] or [Manual Entry] does not appear. This function is made un- Contact the This section explains likely causes of and possible solutions for problems related to full memory. Problem Memory is full. Cannot scan any more. Transmitting - Ricoh Aficio MP C3500 | Troubleshooting - Page 52
Troubleshooting When Using the Facsimile Function If an Error Report is Printed An Error Report is printed if a document cannot be successfully sent or received. Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the - Ricoh Aficio MP C3500 | Troubleshooting - Page 53
disk and memory may be damaged and failure could result. ❒ Make sure that 100% is shown on the display before you unplug the machine. If a lower value If the machine has a problem, a service representative can perform various settings over the telephone line from the service station. If you want to - Ricoh Aficio MP C3500 | Troubleshooting - Page 54
Troubleshooting When Using the Facsimile Function When an Error Occurs Note ❒ You can select to send Error Mail Notification with User Parameters. See "Parameter Settings", General Settings Guide. ❒ If Error Mail Notification cannot be sent, the Error Report (E-Mail) is printed by the machine. - Ricoh Aficio MP C3500 | Troubleshooting - Page 55
4. Troubleshooting When Using the Printer Function This chapter explains likely causes of and possible solutions for printer function problems. When a Message Appears during Installation of the Printer Driver This section explains what to do if a message appears when installing the printer driver. - Ricoh Aficio MP C3500 | Troubleshooting - Page 56
and Faxes]. B Click [Add a printer]. C Follow the instructions in Add Printer Wizard. If the CD-ROM drive is D, the source files of the printer driver are stored in the following location: • RPCS ("Printer Drivers and Utilities" CD-ROM) D:\DRIVERS\RPCS\WIN2K_XP\(Language)\DISK1 • PCL 5c ("Printer - Ricoh Aficio MP C3500 | Troubleshooting - Page 57
]. B Double-click the Add Printer icon. C Follow the instructions in Add Printer Wizard. If the CD-ROM drive is D, the source files of the printer driver are stored in the following location: • RPCS ("Printer Drivers and Utilities" CD-ROM) D:\DRIVERS\RPCS\NT4\(Language)\DISK1 • PCL 5c ("Printer - Ricoh Aficio MP C3500 | Troubleshooting - Page 58
Fails This section explains how to troubleshoot a problem related to USB connection. Problem The machine is not automatically recognized. machine cannot be connected. You need to download USB Printing Support for Windows Me. Download USB Printing Support from the supplier's website. Search the - Ricoh Aficio MP C3500 | Troubleshooting - Page 59
main power off, see "Turning On/Off the Power", About This Machine. Status Messages This section describes the machine status messages. Ready Message Problem 4 This is the default ready message. The machine is ready for use. No action is required. Printing... The machine is printing. Wait - Ricoh Aficio MP C3500 | Troubleshooting - Page 60
Troubleshooting When Using the Printer Function Alert Messages This section Turn off the main power switch, and back on again. If the message appears again, contact your service representative. Problem with Hard An error has occurred in Turn off the main power switch, and back Disk. the - Ricoh Aficio MP C3500 | Troubleshooting - Page 61
exceeded. Solution Reduce the value of [Resolution] in the printer driver. Alternatively, select [Frame Priority] from [Memory Usage] in [ not deleted. The error is stored separately until the number of errors reaches 30. ❒ If the main power switch is turned off, the log is deleted. ❒ - Ricoh Aficio MP C3500 | Troubleshooting - Page 62
Troubleshooting When Using the Printer Function When You Cannot Print Use the following procedures if printing does not start even after performing [Print]. Problem replace it. See "Connecting to the Interfaces", General Settings Guide. Printing does not start. The interface cable was connected - Ricoh Aficio MP C3500 | Troubleshooting - Page 63
, check there preventing communica- are no problems in transmission betion with the access point. , login pass- in password, or driver word, or driver encryption key. encryption key is invalid. your service representative. have occurred. See "List/Test Print", General Settings Guide. Printing - Ricoh Aficio MP C3500 | Troubleshooting - Page 64
Troubleshooting When Using the Printer Function ❖ When the machine is connected to the computer using the interface cable The following shows how to check the print - Ricoh Aficio MP C3500 | Troubleshooting - Page 65
causes of and possible solutions for problems that can occur when printing from a computer. Problem Cause Solution Print is smudges. not be set to [Thick]. On the printer driver's [Setup] tab, set [Paper type:] to [Thick]. See the printer driver Help. Paper is not fed from the selected tray - Ricoh Aficio MP C3500 | Troubleshooting - Page 66
Troubleshooting When Using the Printer Function 4 58 Problem Cause Solution Images are printed at The tray's - See the printer driver Help. lected in the printer driver's option setup might not be the same. There is considerable delay between the print start instruction and actual printing. - Ricoh Aficio MP C3500 | Troubleshooting - Page 67
Other Printing Problems Problem Cause Solution There is considerable delay between the print start instruction and actual printing Adjustments] tab in the [Change User Settings] dialog box. See the printer driver Help. You may be using paper smaller than the size selected in the application - Ricoh Aficio MP C3500 | Troubleshooting - Page 68
Troubleshooting When Using the Printer Function Problem Cause Solution Page dialog box, on the [Print Quality] tab in the RPCS printer driver. See the printer driver Help. Optional components connected to the machine are not recognized when using Windows Settings", General Settings Guide. 60 - Ricoh Aficio MP C3500 | Troubleshooting - Page 69
printer driver. If a different paper size and orientation are set, select the same size and orientation. A print instruction was If the problem persists, contact your service representative. Color originals are printed in black and white. No color print settings are made on the printer driver. • - Ricoh Aficio MP C3500 | Troubleshooting - Page 70
Troubleshooting When Using the Printer Function Problem [PDF Direct Print]. ing the machine's driver. scanner function can- Re-save the file are not supported. Consult your sales representative about the supported file types. problem cannot be solved, contact your service representative. 62 - Ricoh Aficio MP C3500 | Troubleshooting - Page 71
Printing Does Not Work This section explains likely causes and possible solutions for problems that can occur when PictBridge printing. Problem Cause Solution PictBridge is not available. There is a problem with the USB connection or the PictBridge settings. Use the following procedure to - Ricoh Aficio MP C3500 | Troubleshooting - Page 72
Troubleshooting When Using the Printer Function 4 64 - Ricoh Aficio MP C3500 | Troubleshooting - Page 73
5. Troubleshooting When Using the Scanner Function This chapter explains likely causes of and possible solutions for scanner function problems. When Scanning is Not Done as Expected This section explains causes and remedies when scan results are not as expected. Problem Cause Solution The - Ricoh Aficio MP C3500 | Troubleshooting - Page 74
Check the settings. See "Network Settings ", General Settings Guide. When the TWAIN Driver Cannot be Started This section explains likely causes of and possible solutions for the TWAIN driver failing to operate. Problem Cause Solution The Scanner Properties Advanced encryption has been For - Ricoh Aficio MP C3500 | Troubleshooting - Page 75
possible solutions for the TWAIN driver failing to operate. Problem Cause Solution Stored files cannot Problem Cause Solution 5 The network delivery function cannot be used. The delivery software Network Delivery Scanner", General Settings Guide. Operations are not possible when messages - Ricoh Aficio MP C3500 | Troubleshooting - Page 76
Troubleshooting When Using the Scanner Function When a Message is Displayed information of Sys- server status. tion once more. tem Settings. See "System Settings", General Settings Guide. LDAP server authentication has failed. Check the settings. The user name and pass- Make settings - Ricoh Aficio MP C3500 | Troubleshooting - Page 77
process. Lift the ADF by more than 30 degrees. See "Placing Originals", Copy/Document number of standby files was exceeded. There are 100 files waiting in the sending queue for e-mail Settings. See "System Settings", General Settings Guide. The specified group contains some destination(s) that - Ricoh Aficio MP C3500 | Troubleshooting - Page 78
Troubleshooting When Using the Scanner Function Message Cause Solution Cannot find the specified path. Please check the settings. The destination comput- Check whether the computer name - Ricoh Aficio MP C3500 | Troubleshooting - Page 79
[Yes (per Page)] or [Yes (per Max. Size)]. See "Send Settings", General Settings Guide. Sending the data has failed. The data will be resent later. A network error has oc Files Status screen to check for which file the problem occurred. Transmission has failed. Insufficient memory in the - Ricoh Aficio MP C3500 | Troubleshooting - Page 80
Troubleshooting When Using the Scanner Function Message Cause Solution Output buffer protection code is correct, and then enter it again. See "Registering a Protection Code", General Settings Guide. Entered user code You have entered an in- Check the authentication settings, and is not correct - Ricoh Aficio MP C3500 | Troubleshooting - Page 81
When a Message is Displayed Message Cause Solution The entered path is not correct. Please re-enter. The entered path format is incorrect. Confirm the destination computer and the path, and then enter it again. Captured file exceeded max. number of pages per file. Cannot send the scanned data - Ricoh Aficio MP C3500 | Troubleshooting - Page 82
Troubleshooting When Using the Scanner Function Message Cause Solution Exceeded max. data The scanned original ex- capacity.Check ceeded maximum data the scanning reso- capacity. lution, - Ricoh Aficio MP C3500 | Troubleshooting - Page 83
on the client computer when using the TWAIN driver. Important ❒ If a message not described detection process. Lift the ADF by more than 30 degrees. Cannot add any more scanning mode. The stored is 100. Delete un- area. has been exceeded. needed scanning area. Call Service An unrecoverable - Ricoh Aficio MP C3500 | Troubleshooting - Page 84
Troubleshooting When Using the Scanner Function Message Cause Solution Scanner is not The TWAIN scanner available on the function cannot be used specified device. on this machine. Contact your service Settings", General Settings Guide and "Using telnet", Network Guide. No response from - Ricoh Aficio MP C3500 | Troubleshooting - Page 85
scanning area. • Set with no compression. See TWAIN Driver help. The problem may be due to the following cause: • "The Guide and "Using telnet", Network Guide. • Select the scanner used for the previous scan. Error has occurred in the scanner driver. An error has occurred in the driver - Ricoh Aficio MP C3500 | Troubleshooting - Page 86
Troubleshooting When Using the Scanner Function Message Cause Solution Scanner is in the login user name, login Name, Login Pass- name, password, or driv- password, and driver encryption 5 word or Driver er encryption key was in- key. Encryption Key is valid. • Permission to use this - Ricoh Aficio MP C3500 | Troubleshooting - Page 87
paper, Toner and Staples This chapter explains troubleshooting procedures that are applicable to all the machine before loading. ❒ If you want to load A4K paper in Tray 1 or LCT, contact your service repre- sentative. ❒ For paper types and sizes, see "Recommended Paper Sizes and Types", About This - Ricoh Aficio MP C3500 | Troubleshooting - Page 88
paper (in paper tray 2 as an example). Important ❒ Tray 1 uses only Letter- sized paper (8 1/2" × 11"K). If you want to load A4K, contact your service representative. ❒ The position of the side and end fences can be changed in tray 2, 1 tray paper unit, and 2 tray paper unit. Paper of various sizes - Ricoh Aficio MP C3500 | Troubleshooting - Page 89
(LCT). Important ❒ LCT (optional) uses Letter- sized paper (8 1/2" × 11"K) exclusively. Only load 8 1/2" × 11"K paper. If you want to load A4K, contact your service representative. ❒ Align the paper stacks and load them against the left and right walls, or a paper misfeed might occur. ❒ Do not stack - Ricoh Aficio MP C3500 | Troubleshooting - Page 90
Setting] under [Copier / Document Server Features], and then place the original and paper as shown below. See "Letterhead Setting", General Settings Guide. When printing with the printer function, placement orientation is the same. For printing using the printer function, load paper in the same - Ricoh Aficio MP C3500 | Troubleshooting - Page 91
. If you do not, misfeeds might occur. ❒ Tray 1 and LCT (optional) use only Letter- sized paper (8 1/2" × 11"K). To load A4K, contact your service representative. ❒ Fan the paper before loading. ❒ Straighten curled or warped paper before loading. ❒ For details about paper sizes and types, see "Copy - Ricoh Aficio MP C3500 | Troubleshooting - Page 92
Adding paper, Toner and Staples Changing the Paper Size in the Paper Tray The following procedure explains how to change a paper size in the paper tray. Important ❒ Do not stack paper over the limit mark. ❒ Check the top of the paper is aligned to the right side. A Check that paper in the paper tray - Ricoh Aficio MP C3500 | Troubleshooting - Page 93
Changing the Paper Size E Slide the end fence until it is aligned with the size of paper to you want to load. ZHXH760J F Square the paper and load it print side up. 6 AQD028S G Re-lock the side fences again. AMJ055S H Carefully slide the paper tray fully in. I Check the size on the display. Note ❒ - Ricoh Aficio MP C3500 | Troubleshooting - Page 94
are not selected automatically. • Tray 2, Optional paper feed unit (Tray 3, 4): A3L, B4L, A4KL, 71/4" × 101/2"KL, 8" × 13"L, 81/2" × 13"L, 81/4" × 13"L, 11" × 15"L, 10" × 14"L, 8" × 10"L • Bypass Tray: A3L, B4L, A4KL, B5KL, A5KL, B6L, A6L, 12" × 18"L, 81/2" × 14"L, 81/2" × 11"K, 71/4" × 101/2"KL - Ricoh Aficio MP C3500 | Troubleshooting - Page 95
C Press [Tray Paper Settings] tab. Changing the Paper Size D Select the tray for which you want to change the paper settings. Press either of [Tray Paper Size: Tray 2] to [Tray Paper Size: Tray 4]. 6 E Select the loaded paper size and feed direction, and then press [OK]. The set paper size and - Ricoh Aficio MP C3500 | Troubleshooting - Page 96
Adding paper, Toner and Staples F Press the {User Tools / Counter} key. The initial display is shown. Note ❒ If you want to print on paper that is selected automatically after printing on a paper size that is not selected automatically, you must return the set- ting to "Auto Detect". Reload the - Ricoh Aficio MP C3500 | Troubleshooting - Page 97
or replacing toner. If your skin comes into contact with toner, wash the affected area thoroughly with soap and water. • If toner gets on your clothing, wash with cold water. Hot water will set the toner into the fabric and may make removing the stain impossible. R CAUTION: • Our products are - Ricoh Aficio MP C3500 | Troubleshooting - Page 98
type. ❒ When adding toner, do not turn off the operation switch. If you do, settings will be lost. ❒ Always add toner when the machine instructs you. ❒ When a message "DAdd Toner" is shown on the display, replace the appli- cable color-toner. ❒ Store toner containers in a cool, dry place free - Ricoh Aficio MP C3500 | Troubleshooting - Page 99
step A, press the {Facsimile} key or {Scanner} key. Used Toner Toner cannot be re-used. Bring the stored used container to your sales representative or service representative for recycling through our recycling system. If you discard it on your own, treat it as general plastic waste material. 91 - Ricoh Aficio MP C3500 | Troubleshooting - Page 100
Adding paper, Toner and Staples Maintenance This section explains how to adjust the color registration and gradation by specifying the settings in [Maintenance]. Adjusting the Color Registration When the machine is moved, the Fusing Unit is replaced, or after printing repeatedly for some time, - Ricoh Aficio MP C3500 | Troubleshooting - Page 101
C Press [Color Registration]. Maintenance D Press [OK]. 6 Auto color registration takes about fifty seconds. When it is completed, the display returns to the color registration menu. E When you have made all the settings, press the {User Tools / Counter} key. The initial display is shown. 93 - Ricoh Aficio MP C3500 | Troubleshooting - Page 102
Adding paper, Toner and Staples Auto Color Calibration If a certain color is strong or the color of the copy differs from the original, adjust the yellow, magenta, cyan and black balance. Note ❒ If "DAdd Toner" is shown on the display panel, the test pattern cannot be printed. A Press the {User - Ricoh Aficio MP C3500 | Troubleshooting - Page 103
C Press [Auto Color Calibration]. Maintenance D Press [Start]. 6 E Press [Start Printing] and a test pattern will be printed. F Place the test pattern on the exposure glass and press [Start Scanning]. The image will be corrected after "Scanning...Please wait" disappears. 95 - Ricoh Aficio MP C3500 | Troubleshooting - Page 104
Adding paper, Toner and Staples Note ❒ When performing the auto color calibration from the copy function, press [Start] under Copier Function. When performing from the printer function, press [Start] under Printer Function. ❒ The test pattern will not be read if it is set in the ADF. ❒ When - Ricoh Aficio MP C3500 | Troubleshooting - Page 105
Maintenance Returning to the Previous Setting "Previous Setting" means to return to the previous status before any changes. A Press [Previous Setting]. B Press [Yes]. 6 The settings return to the previous contents. Note ❒ When returning the auto color calibration of the copy function, press [ - Ricoh Aficio MP C3500 | Troubleshooting - Page 106
Adding paper, Toner and Staples Adding Staples This section explains what to do when staples need replacing. R CAUTION: • Keep your hands clear of the booklet finisher tray when pulling out or push- ing in the finisher's staple unit. You can trap your fingers if you do not. Important ❒ Stapling - Ricoh Aficio MP C3500 | Troubleshooting - Page 107
Adding Staples Finisher SR3030 and Booklet Finisher SR3020 The following procedure explains how to add staples to the Finisher SR3030 and Booklet Finisher SR3020. 6 AQE003S Note ❒ If you cannot pull out the upper unit, there are staples remaining inside the cartridge. Use all the staples, do not add - Ricoh Aficio MP C3500 | Troubleshooting - Page 108
. 6 AQE004S Note ❒ If you cannot pull out the upper unit, there are staples remaining inside the cartridge. Use all the staples, do not add more. 100 - Ricoh Aficio MP C3500 | Troubleshooting - Page 109
Replacing the Stamp Cartridge Replacing the Stamp Cartridge If the transmission stamp becomes faint, replace the cartridge. Important ❒ This stamp cartridge is used for facsimile and scanner functions. ❒ Do not add ink to the cartridge by yourself. Neglecting this can cause ink leakage. ❒ Be sure - Ricoh Aficio MP C3500 | Troubleshooting - Page 110
Adding paper, Toner and Staples D Pull out the old stamp cartridge. AQD035S E Insert the new stamp cartridge. Push in the cartridge until the metal parts are no longer visible. 6 AQD036S F Close cover P3, P2, and the ADF cover. 102 - Ricoh Aficio MP C3500 | Troubleshooting - Page 111
do, your copy settings will be lost. ❒ To prevent misfeeds, do not leave any torn scraps of paper inside the machine. ❒ Contact your service representative if misfeeds occur frequently. Note ❒ For details about how to locate and remove misfeeds, see "Checking Jammed Paper" or "Removing Jammed Paper - Ricoh Aficio MP C3500 | Troubleshooting - Page 112
Clearing Misfeeds Locating Jammed Paper If a misfeed happens, remove the misfed paper or original following the procedures stated on the sticker on the rear of main unit front cover. A misfeed has occurred in the place corresponding to the letter displayed on the control panel. 7 AQD024S A Press the - Ricoh Aficio MP C3500 | Troubleshooting - Page 113
Removing Jammed Paper C When all jammed paper are removed, restore the machine to the original state. Note ❒ More than one misfeed may be indicated. When this happens, check all the areas indicated. Removing Jammed Paper The following procedure explains how to remove jammed paper. Important ❒ The - Ricoh Aficio MP C3500 | Troubleshooting - Page 114
Clearing Misfeeds • When C is lit • When D is lit 7 106 AQE011S AQE012S - Ricoh Aficio MP C3500 | Troubleshooting - Page 115
• When P is lit (when ADF is installed) Removing Jammed Paper • When R is lit (when SR790 is installed) AQE013S 7 AQE014S 107 - Ricoh Aficio MP C3500 | Troubleshooting - Page 116
Clearing Misfeeds • When R1 - R8 is lit (when Finisher SR3030 is installed) 7 108 AQE015S - Ricoh Aficio MP C3500 | Troubleshooting - Page 117
Removing Jammed Paper • When R1 - R12 is lit (when Booklet Finisher SR3020 is installed) 7 AQE016S 109 - Ricoh Aficio MP C3500 | Troubleshooting - Page 118
AQE018S AQE020S Note ❒ Inside the finisher, or inside the front cover, there is a sticker explaining how to remove misfed paper. ❒ If a detailed removal instruction appears on the right of the screen, follow it. ❒ You can also use the procedure indicated in [System Status] to remove jammed paper - Ricoh Aficio MP C3500 | Troubleshooting - Page 119
Removing Jammed Staples Removing Jammed Staples This section explains how to remove jammed staples. R CAUTION: • Keep your hands clear of the booklet finisher tray when pulling out or push- ing in the finisher's staple unit. You can trap your fingers if you do not. Important ❒ Curled paper may - Ricoh Aficio MP C3500 | Troubleshooting - Page 120
Clearing Misfeeds Finisher SR3030 and Booklet Finisher SR3020 The following procedure explains how to remove jammed staples from the Finisher SR3030 and Booklet Finisher SR3020. 7 112 AQE007S - Ricoh Aficio MP C3500 | Troubleshooting - Page 121
Removing Jammed Staples Booklet Finisher SR3020 (Saddle Stitch) The following procedure explains how to remove jammed staples from the Booklet Finisher SR3020. 7 ANS062S 113 - Ricoh Aficio MP C3500 | Troubleshooting - Page 122
Clearing Misfeeds Removing Punch Waste This section explains how to remove punch waste. Note ❒ While "Hole Punch Receptacle is full." is displayed, you cannot use the Punch function. Finisher SR3030 and Booklet Finisher SR3020 The following procedure explains how to remove punch wastes from the - Ricoh Aficio MP C3500 | Troubleshooting - Page 123
C Reinstall the punch waste box. Removing Punch Waste ADB034S D Close the finisher front cover. "Hole Punch Receptacle is full." disappears. Note ❒ If you do not reinstall the punch waste box in Step C, the "Hole Punch Re- ceptacle is full." message continues to be displayed. ❒ If the message is - Ricoh Aficio MP C3500 | Troubleshooting - Page 124
Clearing Misfeeds 7 116 - Ricoh Aficio MP C3500 | Troubleshooting - Page 125
is especially important when the machine is used heavily. • Temperature: 10-32 °C (50-89.6 °F) (humidity to be 54% at 32 °C, 89.6 °F) • Humidity: 15-80% (temperature to be 27 °C, 80.6 °F at 80%) • A strong and large well ventilated room that has an air turnover of more than 30 m3/hr/person. 117 - Ricoh Aficio MP C3500 | Troubleshooting - Page 126
Remarks Environments to avoid • Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden temperature changes can cause condensation to form inside the machine.) • - Ricoh Aficio MP C3500 | Troubleshooting - Page 127
need to lift the machine (such as when relocating it to another floor). Do not attempt to lift the machine without the assistance of your service representative. The machine will be damaged if it topples or is dropped, resulting in malfunction and risk of injury to users. The machine's various - Ricoh Aficio MP C3500 | Troubleshooting - Page 128
machine only to the power source described on the inside front cover of this manual. Connect the power cord directly into a wall outlet and do not use is damaged (exposure of the core, disconnection, etc.), contact your service representative to change a new one. Operating the machine with a damaged - Ricoh Aficio MP C3500 | Troubleshooting - Page 129
(22") or more 3. Front: 75 cm (29.6") or more 4. Left: 10 cm (4") or more Note ❒ For the required space when options are installed, contact your service repre- sentative. 8 121 - Ricoh Aficio MP C3500 | Troubleshooting - Page 130
clean parts other than those explicitly specified in this manual. Other parts should only be cleaned by your service representative. ❖ How to maintain Cleaning the machine: Wipe the machine with a soft, damp cloth, and then wipe it with a dry cloth to remove the water. Cleaning the Exposure Glass - Ricoh Aficio MP C3500 | Troubleshooting - Page 131
Maintaining Your Machine Cleaning the Exposure Glass Cover The following procedure explains how to clean the exposure glass cover. Cleaning the Auto Document Feeder The following procedure explains how to clean the ADF. 2 1 8 Clean 1 and 2. AMJ031S 123 - Ricoh Aficio MP C3500 | Troubleshooting - Page 132
Remarks Cleaning the Dustproof Glass The dustproof glass may require cleaning if white lines appear on the print side of the document. Important ❒ Do not insert the brush forcefully, or the machine might be damaged. 8 AQE031S Note ❒ Insert the cleaning stick so that its rubber surface is pointing - Ricoh Aficio MP C3500 | Troubleshooting - Page 133
Calibration, 94 Auto Document Feeder (ADF), 123 B Booklet Finisher SR3020, 99, 100, 112, 113, 114 C Cannot Browse the Network to Send a Scan File, SR790, 98, 111 H How to Read This Manual, 1 I If an Error Report is Printed, 44 If USB Connection Fails, 50 Indicators, 3 Inserting Toner, 90 J Job is - Ricoh Aficio MP C3500 | Troubleshooting - Page 134
, 92 Maintenance Info, 5 Manuals for This Machine, i Memory Sided Paper, 82 Other Printing Problems, 57 P Panel Tone, , 40 Transmission/Reception, 40 Troubleshooting Copy Function, 19 Facsimile Function Message Appears during Installation of the Printer Driver, 47 When an Indicator to the Right - Ricoh Aficio MP C3500 | Troubleshooting - Page 135
In accordance with IEC 60417, this machine uses the following symbols for the main power switch: a means POWER ON. b means POWER OFF. c means STAND BY. Copyright © 2006 - Ricoh Aficio MP C3500 | Troubleshooting - Page 136
Operating Instructions Troubleshooting Type for C3535/DSc535/LD435c/Aficio MP 3500 Type for C4540/DSc545/LD445c/Aficio MP 4500 Type for C4540g/DSc545g/Aficio MP C4500G EN USA B222-7757
Operating Instructions
Troubleshooting
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in "About This Machine" before using the machine.
When the Machine Does Not Operate As wanted
Troubleshooting When Using the Copy Function
Troubleshooting When Using the Facsimile Function
Troubleshooting When Using the Printer Function
Troubleshooting When Using the Scanner Function
Adding paper, Toner and Staples
Clearing Misfeeds
Remarks
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