Ricoh Aficio MP C5502A User Guide

Ricoh Aficio MP C5502A Manual

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  • Ricoh Aficio MP C5502A | User Guide - Page 1
    User Guide What You Can Do with This Machine Getting Started Copy Fax Print Scan Document Server Web Image Monitor Adding Paper and Toner Troubleshooting Appendix For information not in this manual, refer to the HTML/PDF files on the supplied CD-ROM. Read this manual carefully before you use this
  • Ricoh Aficio MP C5502A | User Guide - Page 2
  • Ricoh Aficio MP C5502A | User Guide - Page 3
    OF CONTENTS How to Read the Manuals...6 Symbols Used in the Manuals...6 Model-Specific Information...7 Names of Major Features...8 1. What You Can Do with This Machine I Want to Save Paper...9 I Want to Convert Documents to Electronic Formats Easily 10 I Want to Register Destinations...11 I Want
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    ...59 When the Authentication Screen is Displayed 61 User Code Authentication Using the Control Panel 61 Logging In Staple...81 Punch...83 Storing Data in the Document Server...86 4. Fax Basic Procedure for Transmissions (Memory Transmission 87 Registering a Fax Destination...89 Deleting a Fax
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    Sending Stored Documents...98 Printing the Journal Manually...100 5. Print Quick Install...101 Displaying the Printer Driver Properties...102 Standard Printing...103 When Using the PCL 6 Printer Driver...103 Locked Print...104 Sending a Locked Print File...104 Printing a Locked Print File Using the
  • Ricoh Aficio MP C5502A | User Guide - Page 6
    161 Sending Faxes or Scanned Documents When Toner Has Run Out 162 Disposing of Used Toner...163 10. Troubleshooting Indicators...165 When an Indicator for the [Check Status] Key Is Lit 166 Panel Tone...168 When You Have Problems Operating the Machine 169 When Messages Are Displayed on the Control
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    INDEX...235 5
  • Ricoh Aficio MP C5502A | User Guide - Page 8
    How to Read the Manuals Symbols Used in the Manuals This manual uses the following symbols: Indicates points read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors. This symbol is located at the end of sections. It indicates
  • Ricoh Aficio MP C5502A | User Guide - Page 9
    -27, -29, -67, -69 • 220-240 V (mainly North America) If the label contains the following, your machine is a region B model: • CODE XXXX -17, -51, -57 • 120-127 V • Dimensions in this manual are given in two units of measure: metric and inch. If your machine is a Region A model, refer to the metric
  • Ricoh Aficio MP C5502A | User Guide - Page 10
    Names of Major Features In this manual, major features of the machine are referred to as follows: • Auto Reverse Document Feeder ARDF • Auto Document Feeder ADF (in this manual, "ADF" refers to the ARDF and the one-pass duplex scanning ADF) • Large capacity tray LCT • Envelope Feeder EF3020 Small
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    . See "Combine Two Originals", Fax . Printing received faxes on both sides of sheets (2 Sided Print) See "Two-Sided Printing", Fax . Converting received faxes to electronic formats (Paperless Fax) See "Confirming/Printing/Deleting Received and Stored Documents", Fax . Sending files from the computer
  • Ricoh Aficio MP C5502A | User Guide - Page 12
    Sending the URL by E-mail", Scan . Storing scan files in a shared folder See "Basic Procedure When Using Scan to Folder", Scan . Storing scan files on media See "Basic Procedure for Saving Scan Files on a Removable Memory Device", Scan . Converting transmitted faxes to electronic formats and sending
  • Ricoh Aficio MP C5502A | User Guide - Page 13
    "Entering an E-mail Address Manually", Scan . Using Web Image Monitor to register destinations from a computer See "Registering Internet Fax Destination Information Using Web Image Monitor", Fax . Downloading destinations registered in the machine to the LAN-Fax driver destination list See "Using
  • Ricoh Aficio MP C5502A | User Guide - Page 14
    Server/Fax/Scanner)) See "Changing the Default Functions of the Initial Screen", Convenient Functions . Registering frequently-used printing settings to the printer driver See "Using One Click Presets", Print . Changing the initial settings of the printer driver to frequently-used printing settings
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    You Can Customize the [Home] Screen as You Like You Can Customize the [Home] Screen as You Like The icons of each function are displayed on the [Home] screen. CJQ611 • You can add shortcuts to often used programs or Web pages to the [Home] screen. The programs or Web pages can be recalled easily by
  • Ricoh Aficio MP C5502A | User Guide - Page 16
    the type of originals used and the desired finish. • You can print stamps on copies. Stamps can include background numbers, scanned images, dates, and page numbers. • You can adjust the color • The finisher allows you to sort, staple, and punch holes in your copies. • See Copy/ Document Server . 14
  • Ricoh Aficio MP C5502A | User Guide - Page 17
    have been previously sent from computers using the printer driver. The following types of print jobs can be selected: Sample Print, Locked Print, Hold Print, and Stored Print. • The finisher allows you to collate, staple, and punch holes in your prints. • If the PictBridge card is installed, you can
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    . You can also change print settings and print multiple documents (Document Server). CJQ603 • You can retrieve stored documents scanned in scanner mode to your computer. • Using the file format converter, you can download documents stored in copier, Document Server, or printer mode to your computer
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    . CJQ604 You can use Web Image Monitor to check, print, delete, retrieve, or download documents using your computer (Storing received documents). • See "Confirming/Printing/Deleting Received and Stored Documents", Fax . Transmission You can send a fax from your computer over the network (Ethernet or
  • Ricoh Aficio MP C5502A | User Guide - Page 20
    Machine CJQ605 • To send a fax, print from the Windows application you are working with, select LAN-Fax as the printer, and then specify the destination. • You can also check the sent image data. • For details about the machine's settings, see "Network Settings Requirements", Connecting the Machine
  • Ricoh Aficio MP C5502A | User Guide - Page 21
    can receive e-mail messages via Internet Fax or from computers (Internet Fax Reception and Mail to Print). • Internet Fax compatible machines and computers that have e-mail addresses can receive email messages via Internet Fax. IP-Fax The IP-Fax function sends or receives documents between two
  • Ricoh Aficio MP C5502A | User Guide - Page 22
    1. What You Can Do with This Machine • For details about how to transmit and receive documents over the Internet, see "Transmission" and "Reception", Fax . 20
  • Ricoh Aficio MP C5502A | User Guide - Page 23
    unit on the client-side machine and remote machine. • The procedure for sending faxes is as same as that of for the machine with the fax unit. When a job has finished, confirm results displayed on sending history or printed on reports. • You can forward the received documents from the remote machine
  • Ricoh Aficio MP C5502A | User Guide - Page 24
    the delivery server or send them to a folder in a computer on the same network. • You can use Web Services on Devices (WSD) to send scan files to a client computer. *1 The ScanRouter delivery software is no longer available for sale. • See Fax , Scan , or Connecting the Machine/ System Settings . 22
  • Ricoh Aficio MP C5502A | User Guide - Page 25
    without authorization. • By setting passwords, you can prevent unauthorized access via the network. • You can erase or encrypt the data on the hard disk to prevent the information from leaking out. • You can limit the volume of the usage of the machine for each user. • See Security Guide . 23
  • Ricoh Aficio MP C5502A | User Guide - Page 26
    tray is running out of paper, register information in the Address Book, specify the network settings, configure and change the system settings, manage jobs, print the job history, and configure the authentication settings. • See Connecting the Machine/ System Settings or Web Image Monitor Help. 24
  • Ricoh Aficio MP C5502A | User Guide - Page 27
    copy prevention. If the document is copied, scanned, or stored in a Document Server by a copier or multifunction printer, the embedded text appears conspicuous in the copy, discouraging such unauthorized copying. • For details, see the printer driver Help, Print , and Security Guide . 25
  • Ricoh Aficio MP C5502A | User Guide - Page 28
    1. What You Can Do with This Machine 26
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    2. Getting Started This chapter describes how to start using this machine. Guide to Names and Functions of Components Guide to Components of Types 1 and 2 • Do not obstruct the ventilation automatically feed the originals one by one. The ARDF scans both sides of an original one side at a time. 27
  • Ricoh Aficio MP C5502A | User Guide - Page 30
    on. If it is off, open the cover and turn the switch on. 5. Control panel See p.45 "Guide to the Names and Functions of the Machine's Control Panel". 6. Internal tray 1 Copied/printed paper and fax messages are delivered here. 7. Front cover Open to access the inside of the machine. 8. Paper trays
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    1. Ventilation holes Prevent overheating. 2. Bypass tray Use to copy or print on OHP transparencies and label paper (adhesive labels). 3. Paper guides When loading paper in the bypass tray, align the paper guides flush against the paper. 4. Extender Pull this extender out when loading
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    Getting Started Guide to Components of Types 3 and 4 • Do not obstruct the ventilation holes by placing objects near them or leaning things against them. If the machine overheats, a fault might occur. Front and left view 1 2 5 6 4 7 3 8 9 CJS004 1. ARDF or one-pass duplex scanning ADF (The
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    on. If it is off, open the cover and turn the switch on. 5. Control panel See p.45 "Guide to the Names and Functions of the Machine's Control Panel". 6. Internal tray 1 Copied/printed paper and fax messages are delivered here. 7. Front cover Open to access the inside of the machine. 8. Paper trays
  • Ricoh Aficio MP C5502A | User Guide - Page 34
    loading paper in the bypass tray, align the paper guides flush against the paper. 4. Extender Pull this extender out when loading sheets larger than A4 5. Lower right cover , 81/2 × 11 in the bypass tray. Open
  • Ricoh Aficio MP C5502A | User Guide - Page 35
    to Functions of the Machine's Options Guide to Functions of the Machine's Options Guide to Functions of the Machine's External Options External options for types 1 and 2 10 13 9 (mainly Europe and Asia) 12 8 7 1 2 11 6 5 4 3 CJS007 1. Small size paper tray Holds small size sheets of
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    shift tray Sorts and stacks multiple sheets of paper. 10. External tray If you select this as the output tray, copied/printed paper and fax messages are delivered here face down. 11. Booklet Finisher SR3100 Sorts, stacks, staples, and punches multiple sheets of paper. The saddle stitch function
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    External options for types 1 and 2 11 14 10 Guide to Functions of the Machine's Options (mainly North America) 1 13 9 8 2 3 12 7 6 5 4 CJS008 1. Handset Used as a receiver when a fax unit is installed. Allows you to use the On Hook Dial and Manual Dial functions. It also allows you to use
  • Ricoh Aficio MP C5502A | User Guide - Page 38
    paper to the finisher. 10. Internal shift tray Sorts and stacks multiple sheets of paper. 11. External tray If you select this as the output tray, copied/printed paper and fax messages are delivered here face down. 12. Booklet Finisher SR3100 Sorts, stacks, staples, and punches multiple sheets
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    Guide to Functions of the Machine's Options External options for types 3 and 4 (models equipped with the ARDF) (mainly Europe and Asia) 1 12 9 8 11 7 2 6 10 5 4 3 CJS009 1. Scanner accessibility unit This unit lets you operate the machine or scan documents from the side instead of using the
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    stacks multiple sheets of paper. 9. External tray If you select this as the output tray, copied/printed paper and fax messages are delivered here face down. 10. Finisher SR3120 Sorts, stacks, staples, and punches multiple sheets of paper. Consists of the following paper trays: • Finisher upper tray
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    1 13 10 9 2 12 8 3 7 11 6 5 4 CJS010 1. Scanner accessibility unit This unit lets you operate the machine or scan documents from the side instead of using the control panel on the machine. 2. Handset Used as a receiver when a fax unit is installed. Allows you to use the On Hook Dial and Manual
  • Ricoh Aficio MP C5502A | User Guide - Page 42
    . 9. Internal shift tray Sorts and stacks multiple sheets of paper. 10. External tray If you select this as the output tray, copied/printed paper and fax messages are delivered here face down. 11. Finisher SR3120 Sorts, stacks, staples, and punches multiple sheets of paper. Consists of the following
  • Ricoh Aficio MP C5502A | User Guide - Page 43
    Guide to Functions of the Machine's Options External options for types 3 and 4 (models equipped with the one-pass duplex scanning ADF) (mainly Europe and Asia) 12 9 8 11 7 2 6 10 5 4 you select this as the output tray, copied/printed paper or fax messages are delivered here face down. 41
  • Ricoh Aficio MP C5502A | User Guide - Page 44
    this as the output tray, copied/printed paper and fax messages are delivered here face down. 9. Finisher SR3120 Sorts, stacks, staples, and punches multiple sheets of paper. Consists of the following paper trays: • Finisher upper tray • Finisher shift tray 10. Booklet Finisher SR3110 Sorts, stacks
  • Ricoh Aficio MP C5502A | User Guide - Page 45
    for types 3 and 4 (models equipped with the one-pass duplex scanning ADF) (mainly North America) 12 9 8 1 11 7 2 6 10 5 4 3 CJS012 1. Handset Used as a receiver when a fax unit is installed. Allows you to use the On Hook Dial and Manual Dial functions. It also allows you to use the machine
  • Ricoh Aficio MP C5502A | User Guide - Page 46
    stacks multiple sheets of paper. 9. External tray If you select this as the output tray, copied/printed paper and fax messages are delivered here face down. 10. Finisher SR3120 Sorts, stacks, staples, and punches multiple sheets of paper. Consists of the following paper trays: • Finisher upper tray
  • Ricoh Aficio MP C5502A | User Guide - Page 47
    the Names and Functions of the Machine's Control Panel Guide to the Names and Functions of the Machine's Control Panel This illustration shows the control panel of the machine with options fully installed. 12 3 456 7 8 9 20 10 11 19 18 17 16 15 14 13 12 22 21 CJS060 1. [Home] key Press
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    /Logout] key Press to log in or log out. 10. [User Tools/Counter] key • User Tools Press to change the default settings to meet your requirements. See "Accessing User Tools", Connecting the Machine/ System Settings . • Counter Press to check or print the counter value. See "Counter", Maintenance and
  • Ricoh Aficio MP C5502A | User Guide - Page 49
    Guide printer mode) Flashes when the machine is receiving print jobs or LAN-Fax documents from a computer. See Fax and Print . 20. Communicating indicator, Fax in the fax memory. See "Substitute Reception", Fax . • Personal Boxes" and "Printing a File Received with Memory Lock", Fax . 21. Media access
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    the fax function, see Fax . 3. [Scanner] Press to scan originals and save images as files. For details about how to use the scanner function, see Scan . 4. [Printer] Press to make settings for using the machine as a printer. For details about how to make settings for the printer function, see Print
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    function, see Convenient Functions . 9. [Document Server] Press to store or print documents on the machine's hard disk. For details about how to use "Specifying the Settings for Favorites", Convenient Functions . • Shortcuts to Web pages that are registered to Favorites by User cannot be registered
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    then click [Add]. 6. Select the function or shortcut icon you want to add. 7. Click [OK] four times. Adding icons to the [Home] screen using the User Tools In the following procedure, a shortcut to a copier program is registered to the [Home] screen. 1. Register a program. 2. Press the
  • Ricoh Aficio MP C5502A | User Guide - Page 53
    4. Press [Add Icon]. How to Use the [Home] Screen 5. Press the [Program] tab. 6. Make sure that [Copier Program] is selected. 7. Select the program you want to add. 51
  • Ricoh Aficio MP C5502A | User Guide - Page 54
    2. Getting Started 8. Specify the position where [Blank] is displayed. 9. Press [OK]. 10. Press the [User Tools/Counter] key. • Press [ ] on the upper-right corner of the screen to check the position on the simple screen. 52
  • Ricoh Aficio MP C5502A | User Guide - Page 55
    Tray in Designate / Chapter), Edit / Stamp, number of prints Facsimile: Scan Settings, density, Original Feed Type, File Type, Store File (except for User Name and Password), Preview, transmission type, destinations (except for folder destinations), Select Line, Adv.Features, memory transmission
  • Ricoh Aficio MP C5502A | User Guide - Page 56
    Press the [Home] key on the top left of the control panel, and press the [Copier] icon on the [Home] screen. CJS113 2. Edit the copy settings so all functions you want to store in a program are selected. 3. Press the [Program] key. CJU601 4. Press [Program]. 5. Press the program number you want to
  • Ricoh Aficio MP C5502A | User Guide - Page 57
    as the default, its values become the default settings, which are toner. In [Edit / Colour], specify [CONFIDENTIAL] under [Preset Stamp], and [Date Stamp]. You can increase security awareness by printing "Secret" and the date on copies. Specify [Combine 2 Sides] in [Dup./Combine/Series] and [Staple
  • Ricoh Aficio MP C5502A | User Guide - Page 58
    Staple: Centre] in [Finishing]. You can save paper. Also, you can print documents in-house instead of having them printed by an outside printing name Easy PDF scan High compression scan Long-term storage scan Program description Select [Full Colour: Text / Photo] in [Scan Settings]. In [Send File
  • Ricoh Aficio MP C5502A | User Guide - Page 59
    settings to save scanned data in TIFF format. Also, specify a higher resolution in [Scan Settings]. Scanned documents settings are correct before and after transmission. Specify [Send Later] in [TX Mode]. You can send a fax at a specified time. Specify [Fax Header Print] in [TX Mode]. This setting
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    just examples. You can assign any name to a program according to your objectives. • Depending on your business details or the type of documents to be scanned, registering a program cannot be recommended. 58
  • Ricoh Aficio MP C5502A | User Guide - Page 61
    go off. When this is done, machine power is off. When the fax unit is installed, fax files in memory may be lost if you turn this switch off. Use this Turn main Power Switch off" appears, turn the machine's power off, wait 10 seconds or more, and then turn it back on again. Never turn the power back on
  • Ricoh Aficio MP C5502A | User Guide - Page 62
    2. Getting Started • Make sure to turn off the main power switch before pulling out the power plug. Not doing so may result in damage to the hard disk or memory, leading to malfunctions. • Do not turn off the power while the machine is in operation. 1. Open the main power switch cover, and then turn
  • Ricoh Aficio MP C5502A | User Guide - Page 63
    to log out of it to prevent unauthorized usage. • Ask the user administrator for the Login User Name, Login Password, and User Code. For details about user authentication, see Security Guide . • User Code to enter on User Code Authentication is the numerical value registered in the Address Book as
  • Ricoh Aficio MP C5502A | User Guide - Page 64
    User Name, and then press [OK]. 3. Enter a Login Password, and then press [OK]. When the user is authenticated, the screen for the function you are using appears. Logging Out Using the Control Panel This section explains the procedure for logging out the machine when Basic Authentication, Windows
  • Ricoh Aficio MP C5502A | User Guide - Page 65
    Placing Originals Placing Originals on the Exposure Glass Placing Originals • Do not lift the ADF forcefully. Otherwise, the cover of the ADF might open or be damaged. 1. Lift the ADF. Be sure to lift the ADF by more than 30 degrees. Otherwise, the size of the original might not be detected
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    Getting Started ARDF (Types 1 and 2) 1 ARDF (Types 3 and 4) CJW003 1 CJW004 One-pass duplex scanning ADF (Types 3 and 4) 1 1. Sensors CJW005 1. Adjust the original guide to the original size. 2. Set the aligned originals squarely face up in the ADF. Do not stack originals beyond the limit mark
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    1 2 CJW006 • ARDF (Types 3 and 4) 1 2 CJW007 • One-pass duplex scanning ADF (Types 3 and 4) 1 2 CJW008 1. Limit mark 2. Original guide Placing Originals 65
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    2. Getting Started 66
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    Feeder". To copy onto paper other than plain paper, specify the paper type in User Tools according to the weight of the paper you are using. For details, see "System Settings", Connecting the Machine/ System Settings . 1. Make sure "Copier" appears on the screen. If any other function is displayed
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    3. Copy 7. When the copy job is finished, press the [Reset] key to clear the settings. 68
  • Ricoh Aficio MP C5502A | User Guide - Page 71
    Auto Reduce / Enlarge Auto Reduce / Enlarge The machine automatically detects the original size and then selects an appropriate reproduction ratio based on the paper size you select. CKN008 • If you select a reproduction ratio after pressing [Auto Reduce / Enlarge], [Auto Reduce / Enlarge] is
  • Ricoh Aficio MP C5502A | User Guide - Page 72
    Exposure glass ADF Original size and orientation 11 × 17 , 81/2 × 14 , 81/2 × 11 , 51/2 × 81/2 11 × 17 , 81/2 × 14 , 81/2 × 11 , 51/2 × 81/2 , 10 × 14 , 71/4 × 101/2 , A3 , A4 1. Press [Auto Reduce / Enlarge]. 2. Select the paper size. 3. Place the originals, and then press the [Start] key. 70
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    Duplex Copying Duplex Copying Copies two 1-sided pages or one 2-sided page onto a 2-sided page. During copying, the image is shifted to allow for the binding margin. CKN009 There are two types of Duplex. 1 Sided 2 Sided Copies two 1-sided pages on one 2-sided page. 2 Sided 2 Sided Copies one 2-
  • Ricoh Aficio MP C5502A | User Guide - Page 74
    3. Copy Original Placing originals Original Orientation Orientation Top to Top Copy 1. Press [Dup./Combine/Series]. Top to Bottom 2. Make sure that [Duplex] is selected. If [Duplex] is not selected, press [Duplex]. 3. Select [1 Sided 2 Sided] or [2 Sided 2 Sided] according to how you want
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    orientation and the number of originals to be combined. • Portrait ( ) originals CKN015 • Landscape ( ) originals CKN016 Placing originals (originals placed in the ADF) The default value for the copy order in the Combine function is [From Left to Right]. To copy originals from right to left in the
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    3. Copy CKN010 • Originals read from right to left CKN017 One-Sided Combine Combine several pages onto one side of a sheet. CKN014 There are six types of One-Sided Combine. 1 Sided 2 Originals Combine 1 Side Copies two 1-sided originals to one side of a sheet. 1 Sided 4 Originals Combine 1 Side
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    2 Sided 4 Pages Combine 1 Side Copies two 2-sided originals to one side of a sheet. 2 Sided 8 Pages Combine 1 Side Copies four 2-sided originals to one side of a sheet. 1. Press [Dup./Combine/Series]. Combined Copying 2. Press [Combine]. 3. Select [1 Sided] or [2 Sided] for [Original:]. If you
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    3. Copy CKN074 There are six types of Two-Sided Combine. 1 Sided 4 Originals Combine 2 Sides Copies four 1-sided originals to one sheet with two pages per side. 1 Sided 8 Originals Combine 2 Sides Copies eight 1-sided originals to one sheet with four pages per side. 1 Sided 16 Originals Combine 2
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    [Top to Bottom] for [Original:] and/or [Copy:], and then press [OK]. 7. Select the number of originals to combine. 8. Press [OK]. 9. Select the paper size. 10. Place the originals, and then press the [Start] key. 77
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    the bypass tray. Note however that the limitation on the horizontal and vertical length range will vary depending on which options are installed. • When prints are delivered to the trays of the finisher: Horizontal length: 148.0-457.2 mm (5.83-18.00 inches), vertical length: 100.0-305.0 mm (3.94-12
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    to the weight of the envelopes you are printing on. For details about the relationship between paper Paper Sizes and Types". About handling envelopes, supported envelope types, and how to load envelopes, see Settings] in User Tools. For details, see "System Settings", Connecting the Machine/ System
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    Before using this function, specify the paper size and type under [Tray Paper Settings] in User Tools. For the paper type, select [Envelope]. For details, see "System Settings", Connecting the Machine/ System Settings . 1. Select the paper tray where the envelopes are loaded. 2. Place the originals
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    Finishing Staple Each copy set can be stapled together. Finishing CKN021 • You cannot use the bypass tray with this function. Original orientation and staple position Place all the originals in the ADF in the orientation in which they can be read normally. When placing the original on the
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    positioning. The orientation of the paper does not indicate orientation of delivery. *2 You cannot staple at this position when copying onto B4 JIS, 8 × 13 or larger. *3 If you want to staple at this position, select unreadable orientation in [Original Orientation], and then select Top 2. *4 If
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    2. Select one of the staple positions. Finishing When you select a staple position, Sort is automatically selected. 3. Press [OK]. 4. Enter the number of copy sets with the number keys. 5. Place the originals, and then press the [Start] key. Punch You can make punch holes in copies. CKN022 The
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    3. Copy When the paper that is loaded is the same size and orientation as the original, the relationship between the orientation in which you place the original and the punch hole positions is as follows. You can confirm the punch hole positions that can be selected on the screen that appears when
  • Ricoh Aficio MP C5502A | User Guide - Page 87
    1. Press [Finishing]. Finishing 2. Select one of the punch hole positions. 3. Press [OK]. 4. Enter the number of copy sets with the number keys. 5. Place the originals, and then press the [Start] key. 85
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    disk of this machine. Thus you can print them later applying necessary conditions. You can check user name, or password if necessary. 3. Press [OK]. 4. Place the originals. 5. Make the scanning settings for the original. 6. Press the [Start] key. Stores scanned originals in memory and makes one set
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    Transmission. You can specify the fax, IP-Fax, Internet Fax, e-mail, or folder destinations. Multiple types of destination Power Failure Report is printed to help you check the list of deleted files. See "Turning Off the Main Power / In the Event of Power Failure", Troubleshooting . 1. Press the
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    4. Fax 3. Make sure [Immed. TX] is not highlighted. 4. Place the original into the ADF. 5. Make the scan settings such as scan size and resolution. 6. Configure the transmission settings such as "TX Mode" as necessary. 7. Specify a destination. You can enter the destination's number or address
  • Ricoh Aficio MP C5502A | User Guide - Page 91
    e-mail destinations or enable the "E-mail TX Results" function, specify a sender. 10. Press the [Start] key. Registering a Fax Destination 1. Press the [User Tools/Counter] key. 2. Press [Address Book Management]. 3. Check that [Program / Change] is selected. 4. Press [New Program]. 5. Press [Change
  • Ricoh Aficio MP C5502A | User Guide - Page 92
    4. Fax 10. Enter the fax number using the number keys, and then press [OK]. 11. Specify optional settings such as "SUB Code", "SEP Code", and "International TX Mode". 12. Press [OK]. 13. Press [Exit]. 14. Press the [User Tools/Counter] key. Deleting a Fax Destination • If you delete a destination
  • Ricoh Aficio MP C5502A | User Guide - Page 93
    7. Press [Delete All], and then press [OK]. Basic Procedure for Transmissions (Memory Transmission) 8. Press [OK]. 9. Press [Exit]. 10. Press the [User Tools/Counter] key. 91
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    the connection to the destination. You can specify fax or IP-Fax destinations. If you specify Internet Fax, e-mail, folder destinations, and group or multiple destinations, the on the screen. 3. Press [Immed. TX]. 4. Place the original into the ADF. 5. Select the scan settings you require. 92
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    Transmitting while Checking Connection to Destination (Immediate Transmission) 6. Specify a destination. If you make a mistake, press the [Clear] key, and then enter again. 7. Press the [Start] key. 93
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    Canceling a Transmission This section explains how to cancel a fax transmission. Canceling a Transmission Before the Original Is Scanned Use this procedure to cancel a transmission before pressing the [Start] key. 1. Press the [Reset] key. CJN023 Canceling a Transmission While the Original Is Being
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    the file is being sent, stored in memory, or if it fails to transmit. All the scanned data is deleted from memory. 1. Press the [Stop] key. CJN024 You can also press [TX/RX Status / Print], and then [Check / Stop Transmission File]. 2. Press [Standby File List]. To cancel transmission of a file
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    Using this function, you can instruct the machine to delay transmission of your fax document until a specified later printed when the main power switch is turned on. Use this report to check the list of lost documents. See "Turning Off the Main Power / In the Event of Power Failure", Troubleshooting
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    in the machine. A user name can be selected from the Address Book or entered manually. File Name You can specify a name for a stored document. If you do not specify a name, scanned documents will be automatically assigned names such as "FAX0001" or "FAX0002". Password You can set this function so as
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    Fax 4. Set the user name, file name, and password as necessary. • User Name Press [User Name], and then select a user name. To specify an unregistered user name, press [Manual Entry], and then enter the name. After specifying a user documents are sent with the scan settings made when they were stored
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    order of selection. • Press [User Name] to place the documents in order by programmed user name. • Press [File Name . 3. If you select a document with a password, enter the password using the number keys, and then press [OK any scan settings you require. 7. Specify the destination, and then press the [
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    4. Fax Printing the Journal Manually To print the Journal manually, select the printing method: "All", "Print per File No.", or "Print per User". All Prints the results of communications in the order made. Print per File No. Prints only the results of communications specified by file number. Print
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    in [Connect To]. 7. Click [Install]. 8. Configure the user code, default printer, and shared printer as necessary. 9. Click [Continue]. The installation starts. If the [User Account Control] dialog box appears, and then click [Yes] or [Continue]. 10. Click [Finish]. When you are prompted to restart
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    to open the printer driver properties from [Devices and Printers]. • Manage Printers permission is required to change the printer settings. Log on as an Administrators group member. • You cannot change the machine default settings for individual users. Settings made in the printer properties dialog
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    job via USB 2.0 while the machine is in Low Power mode or Sleep mode, an error message might appear when the print job is complete. In this case, check if the document was printed. When Using the PCL 6 Printer Driver 1. Click the WordPad menu button in the upper left corner of the window, and then
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    the printer you want to use. 3. Click [Preferences]. 4. In the "Job Type:" list, click [Locked Print]. 5. Click [Details...]. 6. Enter a User ID in the "User ID:" box, and then enter a password in the "Password:" box. 7. Click [OK]. 8. Change any other print settings if necessary. 9. Click [OK]. 10
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    files at once by pressing [Select All Jobs] after selecting a file. 5. Press [Print]. 6. Enter the password using the number keys, and then press [OK]. 7. To change the print settings of the document, press [Detailed Settings]. 8. Enter the number of copies using the number keys if necessary, and
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    upper left corner of the window, and then click [Print]. 2. In the "Select Printer" list, select the printer you want to use. 3. Click [Preferences]. 4. In the "Job Type:" list, click [Hold Print]. 5. Click [Details...]. 6. Enter a User ID in the "User ID:" box. You can optionally set a file name of
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    Job]. 4. Select the files you want to print. You can select all the Hold Print files at once by pressing [Select All Jobs] after selecting a file. 5. Press [Print]. 6. To change the print settings of the document, press [Detailed Settings]. 7. Enter the number of copies using the number keys if
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    . Any user who has print privileges can print any stored file afterward. 5. Click [Details...]. 6. Enter a User ID in the "User ID:" box. You can optionally set a file name and a password of a Stored Print file. 7. Click [OK]. 8. Change any other print settings if necessary. 9. Click [OK]. 10. Start
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    [Select All Jobs] after selecting a file. 5. Press [Print]. If you set the password in the printer driver, enter the password. If multiple print files are selected, and some of these require a password, the machine prints files that correspond to the entered password and files that do not require
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    5. Print 110
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    • Before performing this procedure, refer to "Preparation for Sending by Scan to Folder", Scan and confirm the details of the destination computer. Also refer to "Registering Folders", Connecting the Machine/ System Settings , and register the address of the destination computer to the address
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    . In these examples, Windows 7 Professional is the operating system, and the computer is a member in a network domain. Write down the confirmed information. Step 1: Confirming the user name and computer name Confirm the user name and the name of the computer you will send scanned documents to. 1. On
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    Basic Procedure When Using Scan to Folder 5. Confirm the user name. The user name is displayed under [USERNAME]. Step 2: Creating a shared folder on a computer running Microsoft Windows Create a shared destination folder in Windows and enable sharing. In the following procedure, a computer which is
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    for the created folder to allow other users or groups to access the folder, configure the folder as follows: 1. Right-click the folder created in above step 1, and then click [Properties]. 2. On the [Security] tab, select [Edit...]. 3. Click [Add...]. 4. In the [Select Users or Groups] window, click
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    Auth. Info] on the right side of "Folder Authentication". When [Do not Specify] is selected, the SMB User Name and SMB Password that you have specified in "Default User Name / Password (Send)" of File Transfer settings are applied. 10. Press [Change] under "Login User Name". 11. Enter the login
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    6. Scan 19. Press [Exit]. If the connection test fails, check the settings, and then try again. 20. Press [OK]. 21. Press [Exit]. 22. Press the [User Tools/Counter] key. Locating the SMB folder manually 1. Press [Change] under "Path". 2. Enter the path where the folder is located. For example: if
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    by the registered name, user code, fax number, folder name, e-mail address, or IPFax destination. 5. Press [Folder]. 6. Press the protocol which is not currently selected. A confirmation message appears. 7. Press [Yes]. 8. Press [OK]. 9. Press [Exit]. 10. Press the [User Tools/Counter] key. 117
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    enter the password for logging in to the computer. Press [Manual Entry] for the password to display the soft keyboard. 8. Press [Connection Test]. A connection test is performed to check whether the specified shared folder exists. 9. Check the connection test result, and then press [Exit]. 10. Press
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    Files by E-mail Basic Procedure for Sending Scan Files by Email 1. Press the [Home] key on the top left of the control panel, and press the [Scanner] icon on the [Home] screen. CJS113 2. Make sure that no previous settings remain. If a previous setting remains, press the [Clear Modes] key. 3. Press
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    and saving as a PDF file. • Press [Scan Settings], and then press [Full Colour: Text / Photo] email recipient has opened the e-mail. 9. Press the [Start] key. Registering an E-mail Destination 1. Press the [User [RST], [UVW], [XYZ], [1] to [10]: Added to the list of items in the selected title. 120
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    Basic Procedure for Sending Scan Files by E-mail You can select [Frequent] and one more key for each title. 8. Press [E-mail]. 9. Press [Change] under "E-mail Address". 10. Enter the e-mail address. 11. Press [OK]. 12. Select [E-mail / Internet Fax Destination] or [Internet Fax Destination Only]. If
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    code, fax number, folder name, e-mail address, or IP-Fax destination. 5. Press [E-mail]. 6. Press [Change] under "E-mail Address". 7. Press [Delete All], and then press [OK]. 8. Press [OK]. 9. Press [Exit]. 10. Press the [User Tools/Counter] key. Entering an E-mail Address Manually 1. Press [Manual
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    for each stored file. Files that are not password-protected can be accessed by other users on the same local area network using DeskTopBinder. We recommend that you protect stored files from unauthorized access by specifying passwords. • Scan file stored in the machine may be lost if some kind
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    6. Scan Press [User Name], and then select a user name. To specify an unregistered user name, press [Manual Entry], and then enter the name. After specifying a user name, press [OK]. • File Name Press [File Name], enter a file name, and then press [OK]. • Password Press [Password], enter a password,
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    can be specified when sending files by e-mail or Scan to Folder, sending stored files by e-mail or Scan to Folder, and saving files on a removable memory device. scan multiple originals, scanned pages are combined and sent as a single file. Selectable file types differ depending on the scan settings
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    6. Scan Specifying Scan Settings 1. Press [Scan Settings]. 2. Specify resolution, scan size, and other settings, as required. 3. Press [OK]. 126
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    Name]. For details about the Address Book, see "Registering Addresses and Users for Facsimile/Scanner Functions", Connecting the Machine/ System Settings . Password To prevent unauthorized printing, you can specify a password for any stored document. A protected document can only be accessed if its
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    [OK]. You can use four to eight digits for the password. 9. For double-check, enter the password again, and then press [OK]. 10. Place the original. 11. Specify the original scanning conditions. 12. Press the [Start] key. The original is scanned. The document is saved in the Document Server. After
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    on the printing screen are as follows: • Paper tray • The number of prints • [Finishing] ([Sort] / [Rotate Sort] / [Stack] / [Staple] / [ can be printed. 3. When specifying printing conditions, press [To Printing Screen]. 4. Configure print settings. 5. Enter the number of print copies with the
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    7. Document Server 130
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    see Connecting the Machine/ System Settings on the supplied CD-ROM or 168.001.010", you must enter it as "192.168.1.10". 1. Start your Web browser. 2. Enter "http://(machine's shown. 2. Header area The dialog box for switching to the user mode and administrator mode appears, and each mode's menu will
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    update the machine information. Click the Web browser's [Refresh] button to refresh the entire browser screen. (Help): Use Help to view or download Help file contents. 4. Basic Information area Displays the basic information of the machine. 5. Work area Displays the contents of the item selected in
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    a user code. 4. Click the property icon of the desired fax document. 5. View the content of the fax document. 6. To download the received fax document, select [PDF], [PDF/A], or [Multi-page: TIFF], and then click [Download]. When you select [PDF], make the necessary "PDF File Security Settings
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    8. Web Image Monitor 134
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    9. Adding Paper and Toner This chapter describes how to load paper into the paper America) Tray 1 can hold 81/2 × 11 paper only. If you want to print on A4 , A5 , or B5 JIS from tray 1, contact your service representative. • If a paper tray is pushed vigorously when putting it back into place
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    9. Adding Paper and Toner CJW012 3. Carefully push the paper tray fully in. • Various sizes of paper can be loaded in trays 2-4 by adjusting the positions of side fences and
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    occur. CJW014 • When you use the bypass tray, it is recommended to set the paper direction to . • When copying from the bypass tray, see "Copying from the Bypass Tray", Copy/ Document Server . When printing from a computer, see p.138 "Settings to Use the Bypass Tray under the Printer Function". 137
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    and Toner • printer driver settings. For details, see "System", Print . • The default setting of [Bypass Tray] is [Driver / Command]. • Settings remain valid until they are changed. After printing, be sure to clear settings for the next user. • For details about setting printer drivers, see "Printing
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    Tools/Counter] key. Loading Paper into the Bypass Tray CJS039 2. Press [Tray Paper Settings]. 3. Press [Printer Bypass Paper Size]. 4. Select the paper size. 5. Press [OK]. 6. Press the [User Tools/Counter] key. • When loading thick paper, thin paper, or OHP transparencies, specify the paper size
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    9. Adding Paper and Toner Setting custom size paper using the control panel 1. Press the [User Tools/Counter] key. CJS039 2. Press [Tray Paper Settings]. 3. Press [Printer Bypass Paper Size]. 4. Press [Custom Size]. If a custom size is already set, press [Change Size]. 5. Press [Vertical], enter the
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    1. Press the [User Tools/Counter] key. Loading Paper into the Bypass Tray CJS039 2. Press [Tray Paper Settings]. 3. Press [ Next]. 4. Press [Paper Type: Bypass Tray]. 5. Select the proper items, according to the paper type you want to set. • Press [OHP (Transparency)] on the [Paper Type] area when
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    9. Adding Paper and Toner Loading Paper into the Small Size Paper Tray • Check the paper be misfed. 1. Carefully pull out the paper tray until it stops. CJW027 2. Square the paper and load it print side up. Do not stack paper over the limit mark. CJW028 3. Carefully push the paper tray fully in.
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    Loading Paper into the Small Size Paper Tray • Various sizes of paper can be loaded in the small size paper tray by adjusting the positions of side fences and end fence. For details, see "Changing the Paper Size in the Small Size Paper Tray", Paper Specifications and Adding Paper . • You can load
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    9. Adding Paper and Toner Loading Paper into Tray 3 (LCT) • When paper loaded in the Europe and Asia) Tray 3 (LCT) can hold A4 paper only. If you want to print on 81/2 × 11 from Tray 3 (LCT), contact your service representative. • (mainly North America) Tray 3 (LCT) can hold 81/2 × 11 paper only.
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    • Left half of the tray pulled out Loading Paper into Tray 3 (LCT) CJW017 3. Carefully push the paper tray fully in. • You can load paper even if Tray 3 (LCT) is in use. It is okay to pull out the left half of the tray while Tray 3 (LCT) is in use. 145
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    9. Adding Paper and Toner Loading Paper into the Large Capacity Tray (LCT) • (mainly Europe and Asia) The large capacity tray (LCT) can hold A4 paper only. If you want to print on 81/2 × 11 or B5 JIS from the large capacity tray (LCT), contact your service representative. • (mainly North
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    Loading Paper into the Large Capacity Tray (LCT) CJW020 4. Load paper by repeating steps 2 and 3. 5. Close the right cover of the large capacity tray (LCT). 147
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    Toner Recommended Paper Sizes and Types This section describes recommended paper sizes and types. • If you use damp or curled paper, a staple clogging or paper jam may occur. • Do not use paper designed for inkjet printers any of the sizes specified above, contact your service representative. 148
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    81/2 × 14 , 81/2 × 11 , 71/4 × 101/2 Select the paper size using the System Settings menu: 550 sheets 11 × 17 , 81/2 × 14 , 81/2 × 13 , 81/2 × 11 , 81/4 × 14 , 81/4 × 13 , 8 × 13 , 8 × 10 , 71/4 × 101/2 , 8K , 16K , 11 × 15 , 10 × 14 A3 , A4 , B4 JIS , B5 JIS , 81/2 × 13 , 81/4 × 14 , 81/4 × 13
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    9. Adding Paper and Toner Paper type and weight 52-256 g/m2 (14 lb. Bond- mm Envelopes Vertical: 7.17-11.69 inches *1 Horizontal: 5.83-17.00 inches Select the paper size using the System Settings menu: 41/8 × 91/2 , C5 Env 50 sheets *2 *1 When loading paper with a vertical length of more than
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    100.0-220.0 mm Horizontal: 148.0-432.0 mm Envelopes Vertical: 3.94-8.66 inches Horizontal: 5.83-17.00 inches Select the paper size using the System Settings menu: 41/8 × 91/2 , 37/8 × 71/2 , C5 Env , C6 Env , DL Env • : 50 sheets *1 •: Double flap: 15 sheets *2 Single flap: 25 sheets *2 *1 Load
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    30 sheets Envelopes *1 41/8 × 91/2 , 37/8 × 71/2 , C5 Env , C6 Env , DL Env 10 sheets *1 Select the paper size. For copier mode, see "Copying onto Regular Size Paper from the Bypass Tray", Copy/ Document Server . For printer mode, see p.139 "Setting the paper size using the control panel". 152
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    Document Server . For printer mode, see p.140 "Setting custom size paper using the control panel". *3 In printer or facsimile mode, the 2 A4 *1 To load paper any of the sizes specified above, contact your service representative. Large capacity tray (LCT) Paper type and weight Paper size 60-216
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    9. Adding Paper and Toner Paper Thickness Paper Thickness *1 Thin Paper *2 setting to thinner or thicker. *2 Depending on the type of thin paper, the edges may crease or the paper may be misfed. • Certain types of paper produce noise when delivered. This noise does not indicate a problem and print
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    (LCT), or the large capacity tray (LCT): press the [User Tools/Counter] key, press [Tray Paper Settings], and then, for each tray's [Paper Type] be sure to set [Paper Type] to [Coated Paper], and [Paper Thickness] to [Thick Paper 1]. • To print on high-gloss coated paper from the bypass tray, paper
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    and Toner • • Jams and misfeeds can occur when printing on thick glossy sheets. To prevent such problems, be sure to fan glossy sheets thoroughly [Tray Paper Settings] under the System Settings menu. • Even if thick paper is loaded as described above, normal operations and print quality might still
  • Ricoh Aficio MP C5502A | User Guide - Page 159
    • Flaps: open • Bottom side of envelopes: toward the left of the machine • Side to be scanned: face down • Flaps: open • Bottom side of envelopes: toward the right of the machine • Side to be printed: face up • Flaps: open • Bottom side of envelopes: toward the left of the machine • Side
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    specify the envelope type and thickness. For details, see p.79 "Copying onto Envelopes". In printer mode The way to load envelopes varies depending on the orientation of the envelopes. When printing onto envelopes, load them according to the applicable orientation shown below: How to load envelopes
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    the User Tools and printer driver and specify the thickness of envelopes. For details, see " Printing on Envelopes", Print . To print on . • To get better output quality, it is recommended that you set the right, left, top, and bottom print margin, to at least 15 mm (0.6 inches) each. • Output
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    9. Adding Paper and Toner • High temperature and high humidity conditions can reduce print quality and cause envelopes to become creased. • Depending on the environment, copying or printing on envelopes may wrinkle them even if they are recommended. • Certain types of envelopes might come out
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    This section explains precautions when adding toner, how to send faxes or scanned documents when the toner has run out, and how to dispose of used toner. • Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite on contact with naked flame. • Do not store
  • Ricoh Aficio MP C5502A | User Guide - Page 164
    ] screen. • For details about how to check contact number where you can order supplies, see "Enquiry", Maintenance and Specifications . Sending Faxes or Scanned Documents When Toner Has Run Out When the machine has run out of toner, the indicator on the display lights. Note that even if there is no
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    mode. 2. Press [Exit], and then perform transmission operation. The error message disappears. • Any reports are not printed. Disposing of Used Toner This section describes what to do with used toner. Toner cannot be re-used. Pack used toner containers in the container's box or a bag to prevent the
  • Ricoh Aficio MP C5502A | User Guide - Page 166
    9. Adding Paper and Toner 164
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    Add Toner indicator : Add Staple indicator : Waste Toner Full indicator : Empty Hole Punch Receptacle indicator : Service Call indicator : Open Cover indicator Status Appears when a paper misfeed occurs. For details about removing jammed paper, see "Removing Jammed Paper", Troubleshooting . Appears
  • Ricoh Aficio MP C5502A | User Guide - Page 168
    10. Troubleshooting When an error message displayed on the function screen and take the appropriate action. • p.176 "Messages Displayed When Using the Copy/Document Server Function" • p.180 "Messages Displayed When Using the Facsimile Function" • p.197 "Messages Displayed When Using the Printer
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    an Indicator for the [Check Status] Key Is Lit The following table explains problems that cause the indicator to light. Problem Documents and reports do not print out. Documents and reports do not print out. An error has occurred. The machine is unable to connect to the network. Causes Solutions
  • Ricoh Aficio MP C5502A | User Guide - Page 170
    10. Troubleshooting Panel Tone The following table describes the meaning of the various beep patterns that the machine produces to alert users entered password was user attention because paper has jammed, the toner needs replenishing, or other problems have occurred. • Users Settings . 168
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    Problems Operating the Machine This section describes common problems and messages. If other messages appear, follow the instructions displayed. Problem not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use. Wait a little longer.
  • Ricoh Aficio MP C5502A | User Guide - Page 172
    10. Troubleshooting Problem toner cartridge. Wait for a while. If the message does not disappear in five minutes, contact your service representative. "Memory is full. Do you want to store scanned file?" appears. The scanned , temperature, and printing factors such as number of prints, paper size,
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    User Code Authentication is enabled, see "When the Authentication Screen is Displayed", Getting Started . The Authentication screen appears. Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set. Enter your login user name and user password
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    10. Troubleshooting Problem Misfeeds occur frequently. Misfeeds occur frequently. Misfeeds occur frequently. Misfeeds occur frequently when printing on sheets loaded in internal tray 2. Causes Solutions The tray's side or end fences may not be set properly. • Remove misfed paper. For details
  • Ricoh Aficio MP C5502A | User Guide - Page 175
    tray that is not set for duplex printing. Change the setting for "Apply Duplex" in System Settings to enable duplex printing for the paper tray. For details about setting the "Apply Duplex", see "Tray Paper Settings", Connecting the Machine/ System Settings . Cannot print in duplex mode. You
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    10. Troubleshooting Problem Causes Solutions "Shutting down... Please wait. Main power will be turned off automatically." appears. The shut down procedure has begun because the main power switch
  • Ricoh Aficio MP C5502A | User Guide - Page 177
    size, or paper capacity problems, use the recommended paper. For details about recommended paper, see p.148 "Recommended Paper Sizes and Types". • Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while performing staple or stack printing. When using curled paper
  • Ricoh Aficio MP C5502A | User Guide - Page 178
    follow their instructions. • If you cannot make copies as you want because of the paper type, paper size or paper capacity problems, use specify the size manually - do not use Auto Paper Select mode or the Auto Reduce/Enlarge function. For details about specifying the settings, see "Sizes
  • Ricoh Aficio MP C5502A | User Guide - Page 179
    pages, press [No]. Scanned data is deleted. "Exceeded the maximum number of sheets that can be used. Copying will be stopped." The number of pages the user is permitted to copy has been exceeded. For details about how to check the number of copies available per user, see Security Guide . 177
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    10. Troubleshooting Message Causes Solutions "File being stored exceeded max. number of pages per file. Copying will be stopped." The scanned " function for a single original stored using printer function with different color mode. "Maximum number of sets is n." (A figure is placed at n.)
  • Ricoh Aficio MP C5502A | User Guide - Page 181
    scanning, and also other print jobs that were being processed and which could be stopped, have been suspended. To continue scanning and printing press [Continue], to cancel scanning press [Cancel Scanning . "Stapling capacity exceeded." The number of sheets per set is over the staple capacity.
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    10. Troubleshooting Message Causes Solutions "The selected file(s) contained file(s) without scanned originals were printed. Remove all copies, and then press [Continue] to continue copying. Press [Stop] to stop copying. • If you set [Memory Full Auto Scan Restart] in [Input / Output] of User
  • Ricoh Aficio MP C5502A | User Guide - Page 183
    "Scan Settings", Fax . "Cannot find the specified path. Please check the settings." The name of the computer or Check that the computer name and the folder entered as the folder name for the destination are destination is wrong. correct. "Check whether there are any network problems." [13-10
  • Ricoh Aficio MP C5502A | User Guide - Page 184
    10. Troubleshooting Message "Check whether there are any network problems." [13-17] "Check whether there are any network problems." [13-18] "Check whether there are any network problems." [13-24] "Check whether there are any network problems." [13-25] Causes Solutions Registering of user name is
  • Ricoh Aficio MP C5502A | User Guide - Page 185
    ." [13-26] "Check whether there are any network problems." [14-01] Causes The "Effective Protocol" and "SIP Server IP Address" settings are different, or an incorrect IP address has been registered. The DNS server, SMTP server, or folder specified for transfer to was not found, or the destination
  • Ricoh Aficio MP C5502A | User Guide - Page 186
    listed correctly. • SMTP Authentication • POP before SMTP • Fax E-mail Account For details about these settings, see "File Transfer", Connecting the Machine/ System Settings . • Check that the user ID and password for the computer with the folder for forwarding are correctly specified. • Check that
  • Ricoh Aficio MP C5502A | User Guide - Page 187
    File Transfer", Connecting the Machine/ System Settings . • For details about network problems, contact your administrator. • Check that the correct User Name and Password are listed in [Fax Email Account] of [System Settings]. For details about Fax Email Account, see "File Transfer", Connecting the
  • Ricoh Aficio MP C5502A | User Guide - Page 188
    to the machine. • For details about network problems, contact your administrator. • Check that the following settings in [System Settings] are listed correctly. • the user name and password for [Fax E-mail Account] • the user name and password for POP before SMTP authentication For details about
  • Ricoh Aficio MP C5502A | User Guide - Page 189
    for LDAP server, see "Programming the LDAP server", Connecting the Machine/ System Settings . "Error occurred, and transmission was cancelled." • Original jammed during Immediate Transmission. • A problem occurred in the machine, or noise occurred on the telephone line. Press [Exit], and then
  • Ricoh Aficio MP C5502A | User Guide - Page 190
    a problem with the fax. Record the code number shown on the screen, and then contact your service representative. Other functions can be used. "LDAP server authentication has failed. Check the settings." A network error has occurred and connection has failed. Make settings correctly for the user
  • Ricoh Aficio MP C5502A | User Guide - Page 191
    Before sending a file by fax, cancel the job in progress. For example, press [Exit], and then press the [Home] key. Press the [Document Server] icon on the [Home] screen. Next, press the [Stop] key. When the message "The Stop key has been pressed, scanning, and also other print jobs that were being
  • Ricoh Aficio MP C5502A | User Guide - Page 192
    ." Authentication failed while using the remote fax function. The likely causes are as follows: For details about user authentication, see Security Guide . • An attempt was made to connect to a device that does not support the remote function. • User authentication on the remote machine has
  • Ricoh Aficio MP C5502A | User Guide - Page 193
    problems, contact your administrator. "Connection with the remote machine has failed. Check the remote machine status." User Code Authentication is set on the device connected via the remote fax function. The remote fax function does not support User Code Authentication. Disable the User Code
  • Ricoh Aficio MP C5502A | User Guide - Page 194
    "Remote fax is not available because [User Code Authentication] is active." The remote fax function does not support User Code Authentication. When using the remote fax function, disable User Code Authentication. For details about user code authentication, see Security Guide . "Transfer error has
  • Ricoh Aficio MP C5502A | User Guide - Page 195
    must be installed. For details about the user certificate (destination certificate), see Security Guide . A new user certificate must be installed. For details about the user certificate (destination certificate), see Security Guide . A new user certificate must be installed. For details about
  • Ricoh Aficio MP C5502A | User Guide - Page 196
    10. Troubleshooting Message Causes "Transmission cannot be performed because the certificate for encryption is not currently valid." The user certificate (destination certificate) has expired. "XXX cannot be YYY because the device certificate used for the S/ MIME signature is not currently
  • Ricoh Aficio MP C5502A | User Guide - Page 197
    device certificate." (XXX and YYY indicate the user action.) There is no device certificate (S/MIME), or the certificate is invalid. For details about the device certificate (S/MIME), see Security Guide . "XXX cannot be recalled because there is a problem with the device certificate used for the
  • Ricoh Aficio MP C5502A | User Guide - Page 198
    10. Troubleshooting Message Causes Solutions "XXX cannot be YYY because the PDF Digital Signature's device certificate is not currently valid." (XXX and YYY indicate the user digital signature), see Security Guide . "XXX cannot be YYY because there is a problem with the PDF Digital Signature
  • Ricoh Aficio MP C5502A | User Guide - Page 199
    Using the Printer Function This section describes the principal messages that appear on the display panel, error logs or reports. If other messages appear, follow their instructions. Status messages Message "Hex Dump Mode" "Job Suspended..." "Offline" "Please wait." "Printing..." "Ready" "Resetting
  • Ricoh Aficio MP C5502A | User Guide - Page 200
    10. Troubleshooting Message "Setting change..." "Waiting for print data..." "Suspending print jobs..." "Updating certificate..." Status The machine is changing settings message appears again, contact your service representative. "Hardware Problem: Ethernet" An error has occurred in the Ethernet
  • Ricoh Aficio MP C5502A | User Guide - Page 201
    the message appears again, contact your service representative. "Hardware Problem: USB" An error has occurred in the USB interface. Turn off the main power the printer driver. Check that the printer driver settings are correct, and then load paper of the size selected in the printer driver into
  • Ricoh Aficio MP C5502A | User Guide - Page 202
    paper size specified in the printer driver. • You have printed on small size paper from a tray that is not specified as the small size tray. "Problem: Printer Font Error" An error has occurred in the font settings. "Problems with the wireless card. Please call service." (A "wireless LAN board" or
  • Ricoh Aficio MP C5502A | User Guide - Page 203
    user name does For details about how to set not have permission for the permissions, see Security Guide . selected function. Messages during Direct print Direct printing function from removable memory devices, contact your service representative. The USB flash memory that features password
  • Ricoh Aficio MP C5502A | User Guide - Page 204
    10. Troubleshooting Message "The size of the selected file(s) is too large." "Exceeded section describes likely causes of and possible solutions for the error messages that are printed on the error logs or reports. Message "84: Error" "85: Error" Causes There is no work area available for image
  • Ricoh Aficio MP C5502A | User Guide - Page 205
    Details]. Enter text in [Enter User Text:]. "An error occurred while processing an Unauthorized Copy Prevention job. The job was cancelled." The resolution is set to a value less than 600 dpi when [Unauthorized Copy Prevention] is specified. On the printer driver, set the resolution to 600 dpi or
  • Ricoh Aficio MP C5502A | User Guide - Page 206
    . Enter the correct classification code. The classification code is not supported with the printer driver. Select Optional for classification code. For details about how to specify classification code settings, see "Configuring Classification Codes", Print . Collate was canceled. Turn
  • Ricoh Aficio MP C5502A | User Guide - Page 207
    data. • Check the connection between the computer and the printer. • Check that the program you used to compress the data is functioning correctly. "Data storage error." You tried to print a Sample Print, Locked Print, Hold Print, or Stored Print file, or to store a file in the Document Server
  • Ricoh Aficio MP C5502A | User Guide - Page 208
    10. Troubleshooting Message Causes Solutions "Exceeded max. number of files of Document Server. Cannot store." The maximum file capacity Delete some of the files stored in the of the Document Server was Document Server. exceeded. "Exceeded max. number of files to print for temporary / stored
  • Ricoh Aficio MP C5502A | User Guide - Page 209
    , Locked Print, Hold Print, or Stored Print file. When printing with the PostScript 3 printer driver, the hard disk capacity for fonts and forms has been exceeded. Delete unneeded forms or fonts registered in the machine. The hard disk became full while using the error job store function to store
  • Ricoh Aficio MP C5502A | User Guide - Page 210
    , it will take a long time to complete a print job. PostScript 3 Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. "Memory Retrieval Error" A memory allocation error occurred. Turn off the main power switch, and
  • Ricoh Aficio MP C5502A | User Guide - Page 211
    . PCL 6 Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. PostScript 3 Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. "Printing
  • Ricoh Aficio MP C5502A | User Guide - Page 212
    then print the file again. "You do not have a privilege to use this function. This job has been cancelled." The entered login user name or login password is not correct. Check that the user name and password are correct. "You do not have a The logged in user is not For details about how to set
  • Ricoh Aficio MP C5502A | User Guide - Page 213
    error messages that appear on the control panel. If a message not described here appears, act according to the message. Message Causes "Authentication with the destination has failed. Check settings. To check the current status, press [Scanned Files Status]." The entered user name or password
  • Ricoh Aficio MP C5502A | User Guide - Page 214
    10. Troubleshooting Message Causes Solutions "Cannot detect original size. Select scan size." The original placed on the exposure glass is a nonstandard size. • Place the original correctly. • Specify the scan size. • When placing an original directly on the exposure glass, the lifting/
  • Ricoh Aficio MP C5502A | User Guide - Page 215
    memory device is defective. • Check the memory device. It might be unformatted, or its format might be incompatible with this machine. • Check the file name set at the time of scanning. For details about the characters that can be used in file names, see "Specifying the File Name
  • Ricoh Aficio MP C5502A | User Guide - Page 216
    original, and then scan again. • Use Scanner Journal to check there are no jobs awaiting transmission, and then scan again. "Entered user code is not correct. Please re-enter." You have entered an incorrect user code. Check the authentication settings, and then enter a correct user code. 214
  • Ricoh Aficio MP C5502A | User Guide - Page 217
    : • Increase the e-mail size limit in [Max. E-mail Size]. • Change the [Divide & Send Email] setting to [Yes (per Page)] or [Yes (per Max. Size)]. For details about these settings, see "Send Settings", Scan . "Exceeded max. No. of results to display. Max.: n" (A figure is placed at n.) Search
  • Ricoh Aficio MP C5502A | User Guide - Page 218
    10. Troubleshooting enterable number of characters, see "Values of Various Set Items for Transmission/ Storage / Delivery Function", Scan . "Exceeded max. number of files which can in the sending queue for e-mail, Scan to Folder, or delivery functions. Wait until files have been sent. "Exceeded
  • Ricoh Aficio MP C5502A | User Guide - Page 219
    server search. Check the server status." A network error has occurred and connection has failed. • Try the settings." The user name and password differ from those set for LDAP Authentication. For details about LDAP Authentication, see Security Guide . "Memory is full. Cannot scan. The scanned
  • Ricoh Aficio MP C5502A | User Guide - Page 220
    10. Troubleshooting Message Causes Solutions "Memory is full. Do you want to store scanned file?" Because there is not enough free hard disk space in the machine for storing in the Document Server, only some of the pages could be scanned Load paper of No paper is set in the one of the following
  • Ricoh Aficio MP C5502A | User Guide - Page 221
    SMTP authentication, see "File Transfer", Connecting the Machine/ System Settings . Print or delete Scanner Journal. For details about Scanner Features, see "General Settings", Scan . Cancel transmission ("Waiting..." status cleared) or the DeskTopBinder setting, and then change the file name. 219
  • Ricoh Aficio MP C5502A | User Guide - Page 222
    10. Troubleshooting Message Causes Solutions "Selected file is currently in use. Password cannot be changed." You cannot change the password setting, and then change the user name. "Sending the data has failed. The data will be resent later." A network error and Scan to Folder destinations,
  • Ricoh Aficio MP C5502A | User Guide - Page 223
    specified at the time of scanning. The file name specified in the Sending Scan Files to Folders function cannot contain the error occurred and the file could not be sent correctly. If the same message appears again after scanning again, the cause could be a mixed network, or else network settings
  • Ricoh Aficio MP C5502A | User Guide - Page 224
    10. Troubleshooting Message Causes Solutions "Updating the destination list A network error has has failed. Try again?" occurred. • Check whether privileges to use this function." The logged in user name For details about how to set does not have permission for permissions, see Security
  • Ricoh Aficio MP C5502A | User Guide - Page 225
    ." "Check the resolution and the ratio and then press the Start key again." The data being scanned is too large for the scale ratio specified in [Specify Size]. Reduce the resolution or [Specify Size about how to install a device certificate (PDF with digital signature), see Security Guide . 223
  • Ricoh Aficio MP C5502A | User Guide - Page 226
    10. Troubleshooting Message Causes Solutions "XXX cannot be YYY because the PDF Digital Signature's device certificate is not currently valid." (XXX and YYY indicate the user digital signature), see Security Guide . "XXX cannot be YYY because there is a problem with the device certificate used
  • Ricoh Aficio MP C5502A | User Guide - Page 227
    must be installed. For details about the user certificate (destination certificate), see Security Guide . A new user certificate must be installed. For details about the user certificate (destination certificate), see Security Guide . A new user certificate must be installed. For details about
  • Ricoh Aficio MP C5502A | User Guide - Page 228
    entered login user name, password, or driver encryption key was invalid. Check your login user name, login password, or driver encryption key, and then enter them correctly. For details about login user name, login password, and driver encryption key, see Security Guide . "Authentication succeeded
  • Ricoh Aficio MP C5502A | User Guide - Page 229
    30 degrees or more. "Cannot find "XXX" scanner used for the previous scan. "YYY" will be used instead." ("XXX" and "YYY" indicate scanner names.) . For details about firewall, see Windows Help. • Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine's protocol. For
  • Ricoh Aficio MP C5502A | User Guide - Page 230
    10. Troubleshooting Message "Clear Misfeed(s) in ADF." "Communication error has occurred on the network." "Error has occurred in the scanner driver." "Error has occurred in the scanner." "Fatal error has occurred in the scanner." "Insufficient memory. Close all other applications, then restart
  • Ricoh Aficio MP C5502A | User Guide - Page 231
    memory. Reduce Scanner memory is the scanning area." insufficient. • Reset the scan size. • Lower the resolution. • Set with no compression. For details about the settings, see TWAIN driver Help. The problem may be due to the following cause: • Scanning cannot be performed if large values are
  • Ricoh Aficio MP C5502A | User Guide - Page 232
    10. Troubleshooting Message could be stopped, have been suspended. To continue copying and printing press [Continue], to cancel copying press [Cancel Copying]. To on the specified device." The TWAIN scanner function Contact your service representative. cannot be used on this machine. "Scanner is
  • Ricoh Aficio MP C5502A | User Guide - Page 233
    correctly. • Deselect the personal firewall function of the client computer. For details about firewall, see Windows Help. • Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine's protocol. For details about how to check this, see "Remote Maintenance Using telnet
  • Ricoh Aficio MP C5502A | User Guide - Page 234
    10. Troubleshooting 232
  • Ricoh Aficio MP C5502A | User Guide - Page 235
    chapter describes the trademarks. Trademarks Adobe, Acrobat, PostScript, PostScript 3, and Reader are either registered trademarks or /or other countries. PCL® is a registered trademark of Hewlett-Packard Company. PictBridge is a trademark. The proper names of the Windows operating systems are as
  • Ricoh Aficio MP C5502A | User Guide - Page 236
    • The product names of Windows Server 2008 are as follows: Microsoft® Windows Server® 2008 Standard Microsoft® Windows Server® 2008 Enterprise • The product names of Windows Server 2008 R2 are as follows: Microsoft® Windows Server® 2008 R2 Standard Microsoft® Windows Server® 2008 R2 Enterprise
  • Ricoh Aficio MP C5502A | User Guide - Page 237
    25 Destination 118 Display panel 45 Document Server 10, 16, 48, 86, 127 Duplex 14, Print 15, 106 Hold print file 106 Home key 45 Home screen 13, 48, 49, 50 Home screen image 48 How to Read the Manuals 6 I Immediate transmission 92 Indicator 165, 166 Information screen 9 Initial settings
  • Ricoh Aficio MP C5502A | User Guide - Page 238
    11 Remote Fax 21 Reset key 45 Rotate Copy 69 Running out of toner 162 S Sample Copy key 45 Sample Print 15 Saving paper 9 Scan file 119, 123 Scan settings 126 Scan to Folder 22, 111 Scanner 48, 111, 211 Scanner accessibility unit 39 Send Later 96 Sending scan files 10, 22 Shared
  • Ricoh Aficio MP C5502A | User Guide - Page 239
    2 27, 30 Tray 3 33, 35, 37, 39, 41, 43, 144 Turning On/Off the Power 59 Two-Sided Combine 75 U Unauthorized copy prevention 25 Used toner 163 User code authentication 61 User Tools/Counter key 45 V Ventilation holes 27, 30 W Web Image Monitor 24, 131, 133 237
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    MEMO 238
  • Ricoh Aficio MP C5502A | User Guide - Page 241
    MEMO 239
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    MEMO 240 EN GB EN US EN AU D143
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    © 2011
  • Ricoh Aficio MP C5502A | User Guide - Page 244
    EN GB EN US EN AU D143-7003
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Read this manual carefully before you use this machine and keep
it handy for future reference. For safe and correct use, be sure to
read the Safety Information in "Read This First" before using the
machine.
For information not in this manual, refer to
the HTML/PDF
fi
les on the supplied
CD-ROM.
Appendix
Troubleshooting
Adding Paper and Toner
Web Image Monitor
Document Server
Scan
Print
Fax
Copy
Getting Started
What You Can Do with This Machine
User Guide