Ricoh Aficio MP W3600 Troubleshooting - Page 30

Troubleshooting When Using the Copy Function

24

2

❖

Edit

Cannot scan originals on

mixed A series and JIS B

series paper continuously.

Originals on different se-

ries of paper cannot be

scanned continuously at

the same time.

Scan the originals on each series separately.

You cannot combine sev-

eral functions.

Selected functions can-

not be used together.

Check the combination of functions and

make the settings again. See “Function

Compatibility”, Copy/Document Serv-

er Reference.

Images are skewed.

The side fences in the cut

paper tray is not locked.

Make sure the side fences are locked. See

p.61 “Changing the Paper Size”.

Images are skewed.

The paper is feeding in at

a slant.

Load the paper correctly. See p.57

“Loading Paper”.

The machine does not

start copying even

though you have insert-

ed paper into the bypass

tray.

Originals are not

scanned.

After scanning the originals, load paper

in the bypass tray.

Copies shift sideways.

The paper roll is not set

correctly.

Set the paper roll correctly, making sure

it is straight and not loose. See p.57

“Loading Paper”.


The original does not

match the size in the

original table setting.

Adjust the original guides to the specified

size, and then insert the original along the

guides. See “Placing Originals”,

Copy/Document Server Reference.


The paper is not set cor-

rectly in the bypass tray.

Make sure the paper size matches the

bypass tray's paper guides. See “Copy-

ing from the Bypass Tray”, Copy/Docu-

ment Server Reference.

Copies shift in the direc-

tion of the original feed

(or opposite) direction.

Print Position Adjust-

ment or Margin Adjust-

ment mode is selected.

Cancel Print Position Adjustment or Mar-

gin Adjustment mode. See “Margin Ad-

justment” and “Adjust Print Position”,


Copies are shorter than

the selected size, or cut

off before the end.

Print Position Adjust-

ment or Margin Adjust-

ment mode is selected.

Cancel Print Position Adjustment or Mar-

gin Adjustment mode. See “Margin Ad-

justment” and “Adjust Print Position”,


Problem

Cause

Solution

In Double Copies mode,

parts of the original im-

age are not copied.

Combination of original

and copy paper is not

correct.

Specify the paper size again. For exam-

ple, select A3

L

for A4

K

originals. See

“Double Copies”, Copy/Document

Server Reference.

In Erase Border, Erase In-

side, or Erase Outside

mode, parts of the origi-

nal image are not copied.

You set a wide erased

margin.

Make the margin width narrower. You

can adjust it between 2 - 99 mm (0.1" -

3.9"). See “Edit”, General Settings

Guide.

Problem

Cause

Solution

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes:	2
Caution:	2
Power Source	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	7
Symbols	7
Names of Major Options	8
1. When the Machine Does Not Operate As Wanted	9
Indicators	9
Panel Tone	10
Checking Machine Status and Settings	11
When an Indicator to the Right of a Function Key Is Lit	14
When You Have Problems Operating the Machine	15
When a Job Is Not Performed	20
2. Troubleshooting When Using the Copy Function	23
When a Message Appears	23
When You Cannot Make Clear Copies	26
When You Cannot Make Copies As Wanted	29
When Memory Is Full	32
3. Troubleshooting When Using the Printer Function	33
When a Message Appears During Installation of the Printer Driver	33
Windows 95/98/Me, Windows 2000, or Windows NT 4.0	33
Windows XP Professional, Windows Server 2003	34
Windows XP Home Edition	34
If USB Connection Fails	35
When a Message Appears	36
Status Messages	36
Alert Messages	37
Checking the Error Log	39
When You Cannot Print	40
Other Printing Problems	43
4. Troubleshooting When Using the Scanner Function	49
When Scanning Is Not Done As Expected	49
When You Cannot Send Scanned Files	50
When Stored Files Cannot Be Accessed	50
When You Cannot Browse the Network to Send a Scan File	50
When the TWAIN Driver Cannot Be Started	50
When Stored Files Cannot Be Edited	51
When the Network Delivery Function Cannot Be Used	51
Operations Are Not Possible When Messages Appear	51
When a Message Appears	52
When a Message Appears on the Control Panel	52
When a Message Appears on the Client Computer	59
5. Adding Paper and Toner	63
Loading Paper	63
Loading the Paper Roll	65
Loading Cut Paper	66
Changing the Paper Size	67
Changing the Paper Size in the Paper Roll Tray	67
Removing the roll holder	67
Setting the roll holder	68
Changing the Paper Size in the Cut Paper Tray	69
Adding Toner	70
Inserting Toner	71
Sending Scanned Documents When Toner Has Run Out	72
Used Toner	72
6. Clearing Misfeeds	73
Removing Jammed Paper	73
Locating Jammed Paper	74
Removing Jammed Paper	75
When A1 is lit	75
When A2 is lit	76
When B is lit	77
When C is lit	77
When P is lit	77
When N1 - N7 is lit	78
7. Remarks	81
Where to Put Your Machine	81
Machine Environment	81
Moving	81
Optimum environmental conditions	82
Environments to avoid	83
Access to the machine	83
Power Connection	84
Maintaining Your Machine	85
Cleaning Inside the Original Cover	85
Cleaning the Main Unit	87

Ricoh Aficio MP W3600 Troubleshooting - Page 30

ing from the Bypass Tray, Copy/Docu, Cancel Print Position Adjustment or Mar

Page 30 highlights