Ricoh Aficio MP W3600 Troubleshooting - Page 49

 Troubleshooting When Using the Scanner Function, When Scanning Is Not Done As Expected

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4. Troubleshooting When Using the Scanner Function This chapter explains likely causes of and possible solutions for scanner function problems. When Scanning Is Not Done As Expected This section explains causes and remedies when scan results are not as expected. Problem Cause Solution The scanned image is dirty. The exposure glass or platen plate Clean the exposure glass or plat- is dirty. en plate. See p.79 "Maintaining Your Machine". The image is distorted or out of position. The original has not been loaded square. Insert the original along the original guides, so it is straight. See "Setting Original Orientation", Scanner Reference. The orientation of the scanned image is not correct. The original was placed in the wrong top/bottom or left/right orientation. Place the original in the correct orientation. See "Setting Original Orientation", Scanner Reference. No image results from scanning. The original was placed with the front and back reversed. When the original is placed directly on the original table, the side to be scanned must face down. See "Setting Original Orientation", Scanner Reference. The scanned image contains white spaces. • If you scan originals using Scanning at a higher resolution functions other than the net- may reduce the margins. work TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are larger than the specified size because of margins being added to the sides. • If the File Format Converter (optional ) is installed, the margins may become wider. The scanner journal cannot be printed. The paper tray is open. Close the paper tray. The scanner journal cannot be printed. Paper is loaded in the bypass tray Remove the paper from the bybut another paper tray is specified. pass tray. The scanner journal cannot be printed. The original exit switching lever Switch the original exit switching is in the rear output position. lever to upper output. The file size of the com- For detailed images such as line pressed image is larger drawings, the file size increases than that of the non- after compression. compressed image. If large-size files become a problem, set Compression to [Off] under Scanner Features. 43

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43
4. Troubleshooting When
Using the Scanner Function
This chapter explains likely causes of and possible solutions for scanner function
problems.
When Scanning Is Not Done As Expected
This section explains causes and remedies when scan results are not as expected.
Problem
Cause
Solution
The scanned image is
dirty.
The exposure glass or platen plate
is dirty.
Clean the exposure glass or plat-
en plate. See p.79 “Maintaining
Your Machine”.
The image is distorted
or out of position.
The original has not been loaded
square.
Insert the original along the origi-
nal guides, so it is straight. See
“Setting Original Orientation”,
Scanner Reference.
The orientation of the
scanned image is not
correct.
The original was placed in the
wrong top/bottom or left/right
orientation.
Place the original in the correct
orientation. See “Setting Original
Orientation”, Scanner Reference.
No image results from
scanning.
The original was placed with the
front and back reversed.
When the original is placed di-
rectly on the original table, the
side to be scanned must face
down. See “Setting Original Ori-
entation”, Scanner Reference.
The scanned image
contains white spaces.
•
If you scan originals using
functions other than the net-
work TWAIN scanner func-
tion, certain paper size and
resolution settings may pro-
duce scanned images that are
larger than the specified size
because of margins being add-
ed to the sides.
•
If the File Format Converter
(optional ) is installed, the
margins may become wider.
Scanning at a higher resolution
may reduce the margins.
The scanner journal
cannot be printed.
The paper tray is open.
Close the paper tray.
The scanner journal
cannot be printed.
Paper is loaded in the bypass tray
but another paper tray is specified.
Remove the paper from the by-
pass tray.
The scanner journal
cannot be printed.
The original exit switching lever
is in the rear output position.
Switch the original exit switching
lever to upper output.
The file size of the com-
pressed image is larger
than that of the non-
compressed image.
For detailed images such as line
drawings, the file size increases
after compression.
If large-size files become a prob-
lem, set Compression to
[
Off
]
un-
der Scanner Features.