Samsung BD-D5500 User Manual (user Manual) (ver.1.0) (English) - Page 65

08 Appendix PROBLEM Forgot password SOLUTION • Press the STOP ( ) button (on front panel) for more than 5 seconds with no disc inside. All settings including the password will revert to the factory settings. Don't use this unless absolutely necessary. • When the factory default settings are restored, all stored user BD data is deleted. If you experience other problems. • Go to the contents and find the section of the user manual that contains the explanations regarding the current problem, and follow the procedure once again. • If the problem still cannot be solved, please contact your nearest Samsung authorized service center. The picture is noisy or distorted • Make sure that the disc is not dirty or scratched. • Clean the disc. No HDMI output. • Check the connection between the TV and the HDMI jack of the player. • Check if your TV supports 480p, 720p, 1080i, 1080p HDMI input resolution. Abnormal HDMI output screen. AllShare function I can see folders shared through AllShare, but I cannot see the files. • If random noise appears on the screen, it means that TV does not support HDCP (High-bandwidth Digital Content Protection). • AllShare shows only files corresponding to the Image, Music, and Movie categories. Files that do not correspond to these categories may not be displayed. Video is played intermittently. • Check if the network is stable. • Check if the network cable is properly connected and if the network is not overloaded. • The wireless connection between the DLNA compatible device and the player is unstable. Check the connection. AllShare connection between TV and PC is unstable. • The IP address under the same subnetwork should be unique. If they are not, IP interference can cause this phenomenon. • Check if you have a firewall enabled. If so, disable the firewall function. English 65