Samsung CLX-3185FN User Manual (user Manual) (ver.2.00) (English) - Page 126

Condition Possible cause Suggested solutions The machine prints, but the text is wrong, garbled or incomplete. Pages print, but they are blank. The machine does not print PDF file correctly. Some graphics, text or illustrations are missing. The print quality of photos is not good. Images are not clear. Before printing, the machine emits vapor near the output tray. The machine cable is loose or defective. The wrong printer driver was selected. The software application is malfunctioning. The operating system is malfunctioning. The toner cartridge is defective or out of toner. The file may have blank pages. Some parts such as the controller or the board may be defective. Incompatibility between the PDF file and the Acrobat products The resolution of the photo is very low. Using damp paper can cause vapor during printing. Disconnect the machine cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and the machine to another computer and try a print job that you know works. Finally, try a new printer cable. Check the application's printer selection menu to ensure that your machine is selected. Try printing a job from another application. Exit Windows and reboot the computer. Turn the machine off and back on again. Redistribute the toner, if necessary (See "Redistributing toner" on page 1). If necessary, replace the toner cartridge (See "Replacing the toner cartridge" on page 2). Check the file to ensure that it does not contain blank pages. Contact a service representative. Printing the PDF file as an image may solve this problem. Turn on Print As Image from the Acrobat printing options. It will take longer to print when you print a PDF file as an image. Reduce the photo size. If you increase the photo size in the software application, the resolution will be reduced. This is not a problem. Just keep printing. Condition The printed paper is curled. The printed billing paper is curled. Possible cause Suggested solutions Paper curl occurs due to many different factors such as temperature, humidity, paper type, high coverage printing, etc. The paper type setting does not match. Use the Paper Curl Reduction option. Go to Printing Preferences (See "Opening printing preferences" on page 2), click Advanced tab, and click the Paper Curl Reduction check box. This option will optimize environmental factors to reduce the paper curl level. Change the printer option and try again. Go to Printing Preferences, click Paper tab, and set type to Thick (See "Opening printing preferences" on page 2). Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, you may notice a reduction in print quality. See the table below to clear the problem. Condition Suggested Solutions Light or faded print If a vertical white streak or faded area appears on the page: • The toner supply is low. You may be able to temporarily extend the toner cartridge life (See "Redistributing toner" on page 1). If this does not improve the print quality, install a new toner cartridge. • The paper may not meet paper specification; for example, the paper may be too moist or rough (See "Selecting print media" on page 2). • If the entire page is light, the print resolution setting is too low or the toner save mode is on. Adjust the print resolution and turn the toner save mode off. See the help screen of the printer driver. • A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning. • The surface of the Laser Scanning Unit (LSU) part inside the machine may be dirty. Clean the LSU, contact a service representative. The top half of the paper is printed lighter than the rest of the paper The toner might not adhere properly to this type of paper. • Change the printer option and try again. Go to the Printing Preferences, click the Paper tab, and set the paper type to Recycled. Troubleshooting_ 11