Samsung CLX-3185FN User Manual (user Manual) (ver.2.00) (English) - Page 129

Condition Curl Suggested Solutions If the printed paper is curled or paper does not feed into the machine: • Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. • Change the printer option and try again. Go to printer properties, click Paper tab and set type to Thin Paper (See "Opening printing preferences" on page 2). An unknown image repetitively appears on a few sheets or loose toner, light print, or contamination occurs. Your machine is probably being used at an altitude of 1,000 m (3,281 ft.) or above. The high altitude may affect the print quality such as loose toner or light imaging. You can select a correct altitude of your machine location (See "Altitude adjustment" on page 1). Copying problems Condition Copies are too light or too dark. Smears, lines, marks, or spots appear on copies. Suggested solution Use Darkness in Copy feature to lighten or darken the backgrounds of copies (See "Changing the settings for each copy" on page 1). • If the defects are on the original, use Darkness in Copy feature to lighten the background of your copies (See "Changing the settings for each copy" on page 1). • If there are no defects on the original, clean the scan unit (See "Cleaning the scan unit" on page 3). Copy image is skewed. • Ensure that the original is face down on the scanner glass. • Check that the copy paper is loaded correctly. Blank copies print out. Ensure that the original is face down on the scanner glass. Image rubs off the copy easily. • Replace the paper in the tray with paper from a new package. • In high humidity areas, do not leave paper in the machine for extended periods of time. Frequent copy paper • Fan the stack of paper, then turn it over in the jams occur. tray. Replace the paper in the tray with a fresh supply. Check/adjust the paper guides, if necessary. • Ensure that the paper is the proper paper weight. • Check for copy paper or pieces of copy paper remaining in the machine after a paper jam has been cleared. Condition Suggested solution Toner cartridge • Your originals may contain pictures, solids, or produces fewer heavy lines. For example, your originals may copies than be forms, newsletters, books, or other expected before documents that use more toner. running out of toner. • The scanner lid may be left open while copies are being made. • Turn the machine off and back on. Scanning problems Condition Suggested solutions The scanner does not • Make sure that you place the original to be work. scanned face down on the scanner glass. • There may not be enough available memory to hold the document you want to scan. Try the Prescan function to see if that works. Try lowering the scan resolution rate. • Check that the machine cable is connected properly. • Make sure that the machine cable is not defective. Switch the cable with a known good cable. If necessary, replace the cable. • Check that the scanner is configured correctly. Check scan setting in the SmarThru or the application you want to use to make certain that the scanner job is being sent to the correct port (for example, USB001). The unit scans very slowly. • Check if the machine is printing received data. If so, scan the document after the received data has been printed. • Graphics are scanned more slowly than text. • Communication speed slows in scan mode because of the large amount of memory required to analyze and reproduce the scanned image. Set your computer to the ECP printer mode through BIOS setting. It will help to increase the speed. For details about how to set BIOS, refer to your computer user's guide. Troubleshooting_ 14