Samsung CLX-3185FN User Manual (user Manual) (ver.2.00) (English) - Page 130

Fax problems, Samsung Scan and Fax Manager Problem, Common Windows problems, Fax Manager does

Get Samsung CLX-3185FN PDF manuals and user guides View all Samsung CLX-3185FN manuals
Add to My Manuals
Save this manual to your list of manuals

Page 130 highlights

Condition Suggested solutions Message appears on • There may be a copying or printing job in your computer progress. Try your job again when that job is screen: finished. • Device can't be • The selected port is currently being used. set to the H/W Restart your computer and try again. mode you want. • The machine cable may be improperly • Port is being used connected or the power may be off. by another program. • The scanner driver is not installed or the operating environment is not set up properly. • Port is Disabled. • Ensure that the machine is properly • Scanner is busy connected and the power is on, then restart receiving or your computer. printing data. When the current job is completed, • The USB cable may be improperly connected or the power may be off. try again. • Invalid handle. • Scanning has failed. Fax problems condition suggested solutions The machine is not working, there is no display, or the buttons are not working. No dial tone. The numbers stored in memory do not dial correctly. The original does not feed into the machine. Faxes are not received automatically. The machine does not send. • Unplug the power cord and plug it in again. • Ensure that there is power being supplied to the electrical outlet. • Check that the phone line is properly connected. • Check that the phone socket on the wall is working by plugging in another phone. Make sure that the numbers are stored in memory correctly. Print an Address Book list (See "Setting up Address Book" on page 6). • Make sure that the paper is not wrinkled and you are inserting it in correctly. Check that the original is the right size, not too thick or thin. • Make sure that the document feeder is firmly closed. • The document feeder rubber pad may need to be replaced. Contact a service representative. • The receiving mode should be set to fax. • Make sure that there is paper in the tray. • Check to see if the display shows any error message. If it does, clear the problem. • Make sure that the original is loaded in the document feeder or on the scanner glass. • Check the fax machine you are sending to, to see if it can receive your fax. condition suggested solutions The incoming fax • The fax machine sending you the fax may be has blank spaces or faulty. is of poor-quality. • A noisy phone line can cause line errors. • Check your machine by making a copy. • A toner cartridge has reached its estimated cartridge life. Replace the toner cartridge (See "Replacing the toner cartridge" on page 2). Some of the words on an incoming fax are stretched. The fax machine sending the fax had a temporary document jam. There are lines on the originals you sent. Check your scan unit for marks and clean it (See "Cleaning the scan unit" on page 3). The machine dials a number, but the connection with the other fax machine fails. The other fax machine may be turned off, out of paper, or cannot answer incoming calls. Speak with the other machine operator and ask her/him to solve out the problem. Faxes do not store in memory. There may not be enough memory space to store the fax. If the display indicating the memory status shows, delete any faxes you no longer need from the memory, and then try to store the fax again. Call a service representative. Blank areas appear at the bottom of each page or on other pages, with a small strip of text at the top You may have chosen the wrong paper settings in the user option setting. For details about paper settings, see "Setting the paper size and type" on page 6. Samsung Scan and Fax Manager Problem Condition Samsung Scan and Fax Manager does not work. suggested solution Check your system requirements. Samsung Scan and Fax Manager works in Windows and Mac OS (See "System requirements" on page 2). Common Windows problems Condition "File in Use" message appears during installation. "General Protection Fault", "Exception OE", "Spool 32" or "Illegal Operation" messages appear. Suggested solutions Exit all software applications. Remove all software from the printer's startup group, then restart Windows. Reinstall the printer driver. Close all other applications, reboot Windows and try printing again. Troubleshooting_ 15

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
Troubleshooting
_ 15
Fax problems
Samsung Scan and Fax Manager Problem
Common Windows problems
Message appears on
your computer
screen:
•
Device can’t be
set to the H/W
mode you want.
•
Port is being used
by another
program
.
•
Port is Disabled.
•
Scanner is busy
receiving or
printing data.
When the current
job is completed,
try again.
•
Invalid handle.
•
Scanning has
failed.
•
There may be a copying or printing job in
progress. Try your job again when that job is
finished.
•
The selected port is currently being used.
Restart your computer and try again.
•
The machine cable may be improperly
connected or the power may be off.
•
The scanner driver is not installed or the
operating environment is not set up properly.
•
Ensure that the machine is properly
connected and the power is on, then restart
your computer.
•
The USB cable may be improperly
connected or the power may be off.
condition
suggested solutions
The machine is not
working, there is no
display, or the
buttons are not
working.
•
Unplug the power cord and plug it in again.
•
Ensure that there is power being supplied to
the electrical outlet.
No dial tone.
•
Check that the phone line is properly
connected.
•
Check that the phone socket on the wall is
working by plugging in another phone.
The numbers stored
in memory do not
dial correctly.
Make sure that the numbers are stored in
memory correctly. Print an
Address Book
list
(See "Setting up Address Book" on page 6).
The original does
not feed into the
machine.
•
Make sure that the paper is not wrinkled and
you are inserting it in correctly. Check that the
original is the right size, not too thick or thin.
•
Make sure that the document feeder is firmly
closed.
•
The document feeder rubber pad may need to
be replaced. Contact a service
representative.
Faxes are not
received
automatically.
•
The receiving mode should be set to fax.
•
Make sure that there is paper in the tray.
•
Check to see if the display shows any error
message. If it does, clear the problem.
The machine does
not send.
•
Make sure that the original is loaded in the
document feeder or on the scanner glass.
•
Check the fax machine you are sending to, to
see if it can receive your fax.
Condition
Suggested solutions
The incoming fax
has blank spaces or
is of poor-quality.
•
The fax machine sending you the fax may be
faulty.
•
A noisy phone line can cause line errors.
•
Check your machine by making a copy.
•
A toner cartridge has reached its estimated
cartridge life. Replace the toner cartridge
(See "Replacing the toner cartridge" on
page 2).
Some of the words
on an incoming fax
are stretched.
The fax machine sending the fax had a
temporary document jam.
There are lines on
the originals you
sent.
Check your scan unit for marks and clean it (See
"Cleaning the scan unit" on page 3).
The machine dials a
number, but the
connection with the
other fax machine
fails.
The other fax machine may be turned off, out of
paper, or cannot answer incoming calls. Speak
with the other machine operator and ask her/him
to solve out the problem.
Faxes do not store in
memory.
There may not be enough memory space to
store the fax. If the display indicating the
memory status shows, delete any faxes you no
longer need from the memory, and then try to
store the fax again. Call a service
representative.
Blank areas appear
at the bottom of
each page or on
other pages, with a
small strip of text at
the top
You may have chosen the wrong paper settings
in the user option setting. For details about
paper settings, see "Setting the paper size and
type" on page 6.
Condition
suggested solution
Samsung Scan and
Fax Manager does
not work.
Check your system requirements. Samsung
Scan and Fax Manager works in Windows and
Mac OS (See "System requirements" on page 2).
Condition
Suggested solutions
“File in Use”
message appears
during installation.
Exit all software applications. Remove all
software from the printer’s startup group, then
restart Windows. Reinstall the printer driver.
“General Protection
Fault”, “Exception
OE”, “Spool 32” or
“Illegal Operation”
messages appear.
Close all other applications, reboot Windows
and try printing again.
condition
suggested solutions