Samsung CLX 6240FX User Manual (ENGLISH) - Page 87

Common PostScript problems, Common Windows problems, CONDITION, SUGGESTED SOLUTIONS

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Page 87 highlights

Scanning problems CONDITION SUGGESTED SOLUTIONS The scanner does not work. • Make sure that you place the original to be scanned face down on the scanner glass, or face up in the DADF (or ADF). • There may not be enough available memory to hold the document you want to scan. Try the Prescan function to see if that works. Try lowering the scan resolution rate. • Check that the USB cable is connected properly. • Make sure that the USB cable is not defective. Switch the cable with a known good cable. If necessary, replace the cable. • Check that the scanner is configured correctly. Check scan setting in the SmarThru Configuration or the application you want to use to make certain that the scanner job is being sent to the correct port. The unit scans very slowly. • Check if the machine is printing received data. If so, scan the document after the received data has been printed. • Graphics are scanned more slowly than text. • Communication speed slows in scan mode because of the large amount of memory required to analyze and reproduce the scanned image. Set your computer to the ECP printer mode through BIOS setting. It will help to increase the speed. For details about how to set BIOS, refer to your computer user's guide. Message appears on • There may be a copying or printing job in your computer progress. When that job is complete, try your screen: job again. • "Device can't be • The Selected port is currently being used. set to the H/W Restart your computer and try again. mode you want." • The printer cable may be improperly • "Port is being used connected or the power may be off. by another • The scanner driver is not installed or the program." operating environment is not set up properly. • "Port is Disabled. • Ensure that the machine is properly • "Scanner is busy connected and the power is on, Then restart receiving or your computer. printing data. • The USB cable may be improperly When the current connected or the power may be off. job is completed, try again." • "Invalid handle." • "Scanning has failed." Samsung Scan Manager problems CONDITION I cannot use the Samsung Scan Manager. SUGGESTED SOLUTIONS Check your operating system. Supporting operating systems are Windows 2000/XP/ Vista. Fax problems (CLX-6200FX, CLX-6210FX, CLX-6240FX only) CONDITION SUGGESTED SOLUTIONS The machine is not working, there is no display and the buttons are not working. • Unplug the power cord and plug it in again. • Ensure that there is power to the electrical outlet. No dial tone sounds. • Check that the phone line is connected properly. • Check that the phone socket in the wall is working by plugging in another phone. The numbers stored in memory do not dial correctly. Make sure that the numbers are stored in memory correctly. Print a Phone Book list, referring to page 58. The original does not • Make sure that the paper is not wrinkled and feed into the you are putting it in correctly. Check that the machine. original is the right size, not too thick or thin • Make sure that the DADF (or ADF) is firmly closed. • The ADF rubber pad may need to be replaced. See page 69. Faxes are not received automatically. • The receiving mode should be set to Fax. • Make sure that there is paper in the tray. • Check to see if the display shows any error message. If it does, clear the problem. The machine does not send. • Make sure that the original is loaded in the DADF (or ADF) or on the scanner glass. • Sending should show up on the display. • Check the fax machine you are sending to, to see if it can receive your fax. The incoming fax has • blank spaces or is of poor-quality. • • • The fax machine sending you the fax may be faulty. A noisy phone line can cause line errors. Check your machine by making a copy. The toner cartridge may be empty. Replace the toner cartridge, referring to page 66. Some of the words on an incoming fax are stretched. The fax machine sending you the fax had a temporary document jam. There are lines on the originals you send. Check your scan unit for marks and clean it. See page 65. Troubleshooting_ 87

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Troubleshooting
_ 87
Scanning problems
Samsung Scan Manager problems
Fax problems
(CLX-6200FX, CLX-6210FX, CLX-6240FX only)
CONDITION
SUGGESTED SOLUTIONS
The scanner does
not work.
•
Make sure that you place the original to be
scanned face down on the scanner glass, or
face up in the DADF (or ADF).
•
There may not be enough available memory
to hold the document you want to scan. Try
the Prescan function to see if that works. Try
lowering the scan resolution rate.
•
Check that the USB cable is connected
properly.
•
Make sure that the USB cable is not
defective. Switch the cable with a known
good cable. If necessary, replace the cable.
•
Check that the scanner is configured
correctly. Check scan setting in the
SmarThru Configuration or the application
you want to use to make certain that the
scanner job is being sent to the correct port.
The unit scans very
slowly.
•
Check if the machine is printing received
data. If so, scan the document after the
received data has been printed.
•
Graphics are scanned more slowly than text.
•
Communication speed slows in scan mode
because of the large amount of memory
required to analyze and reproduce the
scanned image. Set your computer to the
ECP printer mode through BIOS setting. It
will help to increase the speed. For details
about how to set BIOS, refer to your
computer user’s guide.
Message appears on
your computer
screen:
•
“Device can't be
set to the H/W
mode you want.”
•
“Port is being used
by another
program.”
•
“Port is Disabled.
•
“Scanner is busy
receiving or
printing data.
When the current
job is completed,
try again.”
•
“Invalid handle.”
•
“Scanning has
failed.”
•
There may be a copying or printing job in
progress. When that job is complete, try your
job again.
•
The Selected port is currently being used.
Restart your computer and try again.
•
The printer cable may be improperly
connected or the power may be off.
•
The scanner driver is not installed or the
operating environment is not set up properly.
•
Ensure that the machine is properly
connected and the power is on, Then restart
your computer.
•
The USB cable may be improperly
connected or the power may be off.
CONDITION
SUGGESTED SOLUTIONS
I cannot use the
Samsung Scan
Manager.
Check your operating system. Supporting
operating systems are Windows 2000/XP/
Vista.
CONDITION
SUGGESTED SOLUTIONS
The machine is not
working, there is no
display and the
buttons are not
working.
•
Unplug the power cord and plug it in again.
•
Ensure that there is power to the electrical
outlet.
No dial tone sounds.
•
Check that the phone line is connected
properly.
•
Check that the phone socket in the wall is
working by plugging in another phone.
The numbers stored
in memory do not
dial correctly.
Make sure that the numbers are stored in
memory correctly. Print a
Phone Book
list,
referring to page 58.
The original does not
feed into the
machine.
•
Make sure that the paper is not wrinkled and
you are putting it in correctly. Check that the
original is the right size, not too thick or thin
•
Make sure that the DADF (or ADF) is firmly
closed.
•
The ADF rubber pad may need to be
replaced. See page 69.
Faxes are not
received
automatically.
•
The receiving mode should be set to
Fax
.
•
Make sure that there is paper in the tray.
•
Check to see if the display shows any error
message. If it does, clear the problem.
The machine does
not send.
•
Make sure that the original is loaded in the
DADF (or ADF) or on the scanner glass.
•
Sending
should show up on the display.
•
Check the fax machine you are sending to,
to see if it can receive your fax.
The incoming fax has
blank spaces or is of
poor-quality.
•
The fax machine sending you the fax may
be faulty.
•
A noisy phone line can cause line errors.
•
Check your machine by making a copy.
•
The toner cartridge may be empty. Replace
the toner cartridge, referring to page 66.
Some of the words
on an incoming fax
are stretched.
The fax machine sending you the fax had a
temporary document jam.
There are lines on
the originals you
send.
Check your scan unit for marks and clean it.
See page 65.