Samsung HW-Q800T/ZA User Manual
Samsung HW-Q800T/ZA Manual
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- Samsung HW-Q800T/ZA | User Manual - Page 1
FULL MANUAL HW-Q800T Imagine the possibilities Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com/register - Samsung HW-Q800T/ZA | User Manual - Page 2
SERVICEABLE PARTS ARE INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. Refer to the table below for an explanation of symbols which may be on your Samsung voltage. Caution. Consult Instructions for use : This symbol instructs the user to consult the user manual for further safety related - Samsung HW-Q800T/ZA | User Manual - Page 3
recycler. To find the nearest recycling location, go to our website:www.samsung.com/ recycling Or call, 1‐800‐SAMSUNG WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov. Important Safety Instructions Read these operating instructions carefully before using the unit. Follow all the safety - Samsung HW-Q800T/ZA | User Manual - Page 4
injury from tip-over. 13. Unplug this apparatus during lightning storms or when unused for long periods of time. 14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been - Samsung HW-Q800T/ZA | User Manual - Page 5
specifications for the different sound effect modes 10 10 13 13 Adjusting the Soundbar volume with a TV remote control 14 04 Connecting the Soundbar 15 Connecting the power and units -- Manually connecting the Subwoofer -- LED Indicator Lights on the Rear of Subwoofer Connecting an - Samsung HW-Q800T/ZA | User Manual - Page 6
Precautions Wallmount Components 10 Installing the Soundbar above a TV Stand Component 11 Software Update Auto Update USB Update Initialization 12 Troubleshooting 13 License 14 Open Source License Notice 15 Important Notes About Service 16 Specifications and Guide Specifications 28 28 31 32 34 - Samsung HW-Q800T/ZA | User Manual - Page 7
and power consumption, refer to the label attached to the product. (Label: Bottom of the Soundbar Main Unit) •• To purchase additional components or optional cables, contact a Samsung Service Center or Samsung Customer Care. •• For more information about the wallmount or rubber-foot, see pages 35~37 - Samsung HW-Q800T/ZA | User Manual - Page 8
OVERVIEW Front Panel / Top Panel of the Soundbar Position the product so that the SAMSUNG logo is located on the top. Top Panel (Multi Function) Button •• In standby mode, press the (Multi Function) button to turn on the Soundbar. •• Press the (Multi Function) button to change - Samsung HW-Q800T/ZA | User Manual - Page 9
Soundbar D(OIGPTITIACLAD(LAOI)UGPDTITIIACOLAILNA)UDIOIN SERVICESERVICE NETWORK ID SET DC D(1O9IGPVTITDIACCLA1LA9)UVDIO IN SERVICE (Wi-Fi) via the SmartThings app. ID SET Press to connect the Soundbar to surround speakers and a subwoofer wirelessly. (The surround speaker is sold separately.) - Samsung HW-Q800T/ZA | User Manual - Page 10
-- In D.IN / HDMI / Wi-Fi / BT mode if there is no audio signal for 18 minutes. PAIR Press to select a source connected to the Soundbar. SOUND MODE Source Mute Press the (Mute) button to mute the sound. PAIR Press it again to unmute the sound. SOUND MODE VOL WOOFER - Samsung HW-Q800T/ZA | User Manual - Page 11
WOOFER Analyzes the content in real time and automatically provides the optimal sound field based on the characteristics of the content. Switch the Soundbar to Bluetooth pairing mode. Press the button and wait for the "BT PAIR PAIRING" screen to connect to a new Bluetooth device. Bluetooth - Samsung HW-Q800T/ZA | User Manual - Page 12
Down buttons. -- If the video on the TV and audio from the Soundbar are not synchronized, select PAIR SYNC in Sound Control, and then set 300 milliseconds by usingPAtIhRe Up/Down buttons. SOUND -- SYNC is only supported for some functions. MODE -- If Surround Speakers are connected, select - Samsung HW-Q800T/ZA | User Manual - Page 13
the Subwoofer & Wireless Rear Speaker Kit setup provides 5.1.2 channel audio. •• The Samsung Wireless Rear Speaker Kit can be purchased separately. To purchase a Kit or the Subwoofer, contact the vendor you purchased the Soundbar from. •• The Surround Speakers will not produce sounds for 2 channel - Samsung HW-Q800T/ZA | User Manual - Page 14
supporting this function: VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, Hisense, RCA 1. Turn Off the Soundbar. SOUNDBAR Display (Default mode) SAMSUNG-TV REMOTE Status Enable a Samsung TV's IR remote control. SOUMNODDE WOOFER 5 Sec VOL SOUNDBAR SOUMNODDE WOOFER 5 Sec VOL SOUNDBAR - Samsung HW-Q800T/ZA | User Manual - Page 15
and power consumption, refer to the label attached to the product. (Label: Bottom of the Soundbar Main Unit) 1. Connect the Power cord to the Subwoofer. POWER Power Cord NETWORK ID SET DIGITAL AUDIO IN (OPTICAL) SERVICE DC 19V DC 19V HDMI HDMI TO TV (eARC/ARC) Rear of Subwoofer 2. First connect - Samsung HW-Q800T/ZA | User Manual - Page 16
, water or other foreign substances could enter the Adapter and cause the Adapter to malfunction. Manually connecting the Subwoofer Before performing the manual connection procedure below: •• Check whether the power cables for the Soundbar and subwoofer are connected properly. •• Make sure that the - Samsung HW-Q800T/ZA | User Manual - Page 17
TV (eARC/ARC) HDMI HDMI TO TV (eARC/ARC) Bottom of the Soundbar Main Unit ID SET 4. Check if the LINK LED is solid blue (connection complete). DIGITAL AUDIO IN (OPTICAL) SERVICE DIGITAL AUDIO IN (OPTICAL) DC 19V SERVICE Blue is On HDNMETI WINORD(OKIGPTITIACIDLASLAE)UTDIO IN HDMI The LINK LED - Samsung HW-Q800T/ZA | User Manual - Page 18
. Check if the power cable attached to the main Soundbar unit is connected properly. Connect again. See the instructions for manual connection on page 16. Blinking Malfunction See the contact information for the Samsung Service Center in this manual. NOTES •• If the main unit is powered off, the - Samsung HW-Q800T/ZA | User Manual - Page 19
Soundbar Expand to true wireless surround sound by connecting the Samsung Wireless Rear Speaker Kit (SWA-9000S, sold separately) to your Soundbar. hold the ID SET button for 5 seconds or longer. See the SWA-9000S user guide for more details. SURROUND SPEAKERS OUT SL PEAR KER IMPEDANCE : 3Ω 5 Sec - Samsung HW-Q800T/ZA | User Manual - Page 20
DC 19V HDMI TO TV (eARC/ARC) disappears. •• The Soundbar will automatically power on when ID SET is complete. PAIR 5 Sec DIGITAL AUDIO IN (OPTICAL) SERVICE DIGITAL AUDIO IN (OPTICAL) DC 19V SERVICE HDNMETI WINORD(OKIGPTITIACIDLASLAE)UTDIO IN SERVICE HDMI OUT (TV-ARC) DC 19V OR NETWORK ID SET - Samsung HW-Q800T/ZA | User Manual - Page 21
. (HIGH SPEED HDMI CABLE WITH ETHERNET) Connecting the TV that supports HDMI ARC (Audio Return Channel) Connect to the HDMI IN (ARC) port of your TV. HDMI IN (ARC) SERVICE HDMIDCCa1b9leV Connect to the HDMI TO TV (eARC/ARC) port of the Soundbar main unit. HDMI TO TV (eARC/ARC) Top of the - Samsung HW-Q800T/ZA | User Manual - Page 22
connecting a Samsung TV that supports the eARC function, "eARC" appears on the display and the sound is heard. •• If "TV ARC" does not appear in the display window of the Soundbar main unit, OUT Top of the Soundbar Bottom of the Soundbar DIGITAL AUDIO IN (OPTICAL) SERVICE DC 19V D.IN ENG - 22 - Samsung HW-Q800T/ZA | User Manual - Page 23
menu example: TV series name + [AV] Soundbar series name (HDMI) NOTES •• It can operate according to the Codec supported by TV. •• This function is supported only when the HDMI Cable or Optical Cable (not supplied) is connected. •• This function is available in Samsung TVs released in 2020 and some - Samsung HW-Q800T/ZA | User Manual - Page 24
Samsung TV can be connected at a time. •• Samsung TV that supports Bluetooth can be connected. Check the specifications of your TV. Top of the Soundbar [AV] Samsung Soundbar Q800T (Bluetooth)) 3. Select "[AV] Samsung Soundbar Q800T" from the list on TV's screen. An available Soundbar is indicated - Samsung HW-Q800T/ZA | User Manual - Page 25
•• If you have an existing Soundbar (e.g., [AV] Samsung Soundbar Q800T) on the list of speakers on the Samsung TV, delete it. •• Then repeat steps 1 through 3. Disconnecting the Soundbar from the Samsung TV Press the (Multi Function) button at the top of the Soundbar or the (Source) button on - Samsung HW-Q800T/ZA | User Manual - Page 26
include Secondary Audio, make sure Secondary Audio is set to Off. •• Make sure that the content supports Dolby Atmos®. Top of the Soundbar HDMI External Device HDMI OUT HDMI IN (ARC) DIGITAL AUDIO IN (OPTICAL) HDMI Cable SERVICE HDMI DC 19V HDMI Cable HDMI TO TV (eARC/ARC) Bottom of the - Samsung HW-Q800T/ZA | User Manual - Page 27
sure that "No Encoding" is selected for Bitstream. For example, on a Samsung BD Player, go to Home Menu → Sound → Digital Output and then console Top of the Soundbar D.IN OPTICAL OUT Optical Cable (not supplied) DIGITAL AUDIO IN (OPTICAL) SERVICE Bottom of the Soundbar 1. Use an optical cable - Samsung HW-Q800T/ZA | User Manual - Page 28
and hold the (Mic On/Off) button on the top panel of the Soundbar for more than 5 seconds to display "BT PAIRING". 2. On your device, select "[AV] Samsung Soundbar Q800T" from the list that appears. •• When the Soundbar is connected to the Mobile device, [Mobile Device Name] → "BT" appears in the - Samsung HW-Q800T/ZA | User Manual - Page 29
SBC data (44.1kHz, 48kHz). •• Connect only to a Bluetooth device that supports the A2DP (AV) function. •• You cannot connect the Soundbar to a Bluetooth device that supports only the HF (Hands Free) function. •• When connecting the Soundbar to a Bluetooth device, place them as close to each other as - Samsung HW-Q800T/ZA | User Manual - Page 30
You can disconnect a Bluetooth device from the Soundbar. For instructions, see the Bluetooth device's user manual. •• The Soundbar will be disconnected. •• When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display "BT DISCONNECTED" on the front display. Disconnecting - Samsung HW-Q800T/ZA | User Manual - Page 31
The initial connection 1. Install and launch the SmartThings app from your mobile device (smartphone or tablet). 2. On the app, follow the screen instructions to add the Soundbar. •• The automatic pop-up (the second screenshot below) may not show on some devices. If the pop-up window does not appear - Samsung HW-Q800T/ZA | User Manual - Page 32
it. 2. Enter the Alexa account by following the instructions on the app and then log in the service. Top of the Soundbar "Alexa" OR 3 Sec 3. Call Alexa or press the (Multi Function) button on the Soundbar for 3 seconds to use the Alexa service. •• Press the (Multi Function) button for 3 seconds - Samsung HW-Q800T/ZA | User Manual - Page 33
Use voice commands to control the Soundbar Trigger + Command Things to try Volume control Listening to streaming content from Amazon Music Playback control Weather information Timer scheduling Example of what to say " - Samsung HW-Q800T/ZA | User Manual - Page 34
sound of content on the mobile device through the Soundbar. •• This function may not be supported, depending on the mobile device. •• This function is only compatible with Samsung mobile devices with Android 8.1 or later. SmartThings App Top of the Soundbar Mobile device 1. Turn on the Tap Sound - Samsung HW-Q800T/ZA | User Manual - Page 35
or humidity. •• Verify whether the wall is strong enough to support the product's weight. If not, reinforce the wall or 1. Place the Wall Mount Guide against the wall surface. •• The Wall Mount Guide must be level. •• If your TV is mounted on the wall, install the Soundbar at least 2 inches (5 - Samsung HW-Q800T/ZA | User Manual - Page 36
orientation on the bottom of the Soundbar using 2 Screws. Center Line 3. Push a pen tip or sharpened pencil tip through the center of the A-TYPE images on each end of the Guide to mark the holes for the supporting screws, and then remove the Wall Mount Guide. 4. Using an appropriately sized drill - Samsung HW-Q800T/ZA | User Manual - Page 37
the Bracket-Wall Mounts rest securely on the Holder-Screws. x 4 Rubber-Foot (BN67-00398L) To install, attach the Rubber-Feet to the bottom of the Soundbar before placing it in position above the TV stand. Make sure you attach the Rubber-Feet so that they are beyond the outside edges of - Samsung HW-Q800T/ZA | User Manual - Page 38
the TV may cause voice recognition and acoustic problems. Samsung may offer updates for the Soundbar's system firmware in the future. When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar. ENG - 38 - Samsung HW-Q800T/ZA | User Manual - Page 39
Samsung Electronics website (www.samsung.com) → search for the model name from the customer support menu option. •• For more information about update, refer to Upgrade Guide USB type, update may not be supported. Initialization Top of the Soundbar INIT With the Soundbar on, press the (Volume) buttons - Samsung HW-Q800T/ZA | User Manual - Page 40
12 TROUBLESHOOTING Refer to the instructions below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800- - Samsung HW-Q800T/ZA | User Manual - Page 41
due to the connected external device (set-top box, game machine, etc.). Directly connect the Soundbar. ;; HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home ( ) → Settings ( ) → General → External Device Manager → Anynet+ (HDMI-CEC) ON) There is no sound - Samsung HW-Q800T/ZA | User Manual - Page 42
Alexa is not configured correctly ;; Using the SmartThings app, reconfigure Alexa. (See page 32) ;; Check the Alexa supported countries at the Amazon website. The service is unavailable in those countries. In case the Soundbar is not turned on as soon as the TV is turned on ;; When you turn off the - Samsung HW-Q800T/ZA | User Manual - Page 43
. •• If you have a problem with this product, we strongly recommend you read the appropriate section of this manual, visit the Support page for your product at www.samsung.com, or call Samsung Product Support (1-800-726-7864) to find an answer before you contact a service center for a repair. ENG - Samsung HW-Q800T/ZA | User Manual - Page 44
16 SPECIFICATIONS AND GUIDE Specifications Model Name Weight Dimensions (W x H x D) Operating Temperature Range Operating Humidity Range AMPLIFIER Rated Output power Supported play formats HW-Q800T 7.9 lbs (3.6 kg) 38.6 x 2.4 x 4.5 inches (980.0 x 60.0 x 115.0 mm) +41°F to +95°F (+5°C to +35°C) 10 - Samsung HW-Q800T/ZA | User Manual - Page 45
not supplied and authorized by SAMSUNG, or which damage this product or result in service problems; incorrect electrical line voltage, fluctuations and surges; customer adjustments and failure to follow operating instructions, cleaning, maintenance and environmental instructions that are covered and - Samsung HW-Q800T/ZA | User Manual - Page 46
Certification model only QUESTIONS OR COMMENTS? AREA CALL OR VISIT US ONLINE AT IN THE US 1-800-SAMSUNG (726-7864) www.samsung.com/us/support © 2020 Samsung Electronics Co., Ltd. All rights reserved. WRITE Samsung Electronics America, Inc. 85 Challenger Road Ridgefield Park, NJ 07660
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HW-Q800T
FULL MANUAL
Imagine the possibilities
Thank you for purchasing this Samsung product.
To receive more complete service, please register
your product at www.samsung.com/register