Samsung HW-Q950T/ZA User Manual
Samsung HW-Q950T/ZA Manual
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- Samsung HW-Q950T/ZA | User Manual - Page 1
FULL MANUAL HW-Q950T Imagine the possibilities Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com/register - Samsung HW-Q950T/ZA | User Manual - Page 2
REMOVE THE COVER (OR BACK). NO USER-SERVICEABLE PARTS ARE INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. Refer to the table below for an is DC voltage. Caution. Consult Instructions for use : This symbol instructs the user to consult the user manual for further safety related information. - Samsung HW-Q950T/ZA | User Manual - Page 3
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation - Samsung HW-Q950T/ZA | User Manual - Page 4
injury from tip-over. 13. Unplug this apparatus during lightning storms or when unused for long periods of time. 14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been - Samsung HW-Q950T/ZA | User Manual - Page 5
Fabric cleaning Remove any dirt or stain on the product surface immediately. Removing and cleaning can be less effective for some substances or if left for a prolonged time. CAUTION •• Use a vacuum cleaner or an adhesive lint roller to remove dust, handprints, and the likes. -- Some cleaning brushes - Samsung HW-Q950T/ZA | User Manual - Page 6
Soundbar volume with a TV remote control 15 04 Connecting the Soundbar 16 Connecting the power and units -- Recommended Speaker Layout -- Manually 22 Method 1. Connecting with HDMI 22 -- Connecting the TV that supports HDMI ARC (Audio Return Channel 22 Method 2. Connecting using an - Samsung HW-Q950T/ZA | User Manual - Page 7
Surround Speakers on a Wall 10 Installing the Soundbar above a TV Stand Component 11 Software Update Auto Update USB Update Initialization 12 Troubleshooting 13 License 14 Open Source License Notice 15 Important Notes About Service 16 Specifications and Guide Specifications 28 28 29 30 30 33 - Samsung HW-Q950T/ZA | User Manual - Page 8
4 Surround Speaker (Left / Right) Wall Mount Guide (AH63-04369C) x 2 Power Cord (Subwoofer, Surround Speaker, Soundbar) (3903-001117) HDMI Cable (BN39-01997A) Bottom of the Soundbar Main Unit) •• To purchase additional components or optional cables, contact a Samsung Service Center or Samsung - Samsung HW-Q950T/ZA | User Manual - Page 9
that the SAMSUNG logo is located on the top. (Multi Function) Button •• In standby mode, press the (Multi Function) button to turn on the Soundbar. •• Press the (Multi Function) button to change the input source. •• Press the (Multi Function) button for 3 seconds to call Alexa. Say with the - Samsung HW-Q950T/ZA | User Manual - Page 10
's AC power cable. (See page 16) DIGITAL AUDIO IN (OPTICAL) POWER ID SET ID SET (WOOFER/REAR) ID SET SERVICE HDMI 2 Press to connect the Soundbar to surround sp(eWOaOFkERe/RrEAsR) and a subwoofer wirelessly. NETWORK HDMI 1 NETWORK Press to connect to a wireless network (Wi-Fi - Samsung HW-Q950T/ZA | User Manual - Page 11
/ HDMI 1 / HDMI 2 / Wi-Fi / BT PAIR mode if there is no audio signal for 18 minutes. Press to select a source connected to the Soundbar. SOUND MODE Source Mute Press the (Mute) button to mute the sound. PAIR Press it again to unmute the sound. SOUND MODE VOL WOOFER - Samsung HW-Q950T/ZA | User Manual - Page 12
WOOFER Analyzes the content in real time and automatically provides the optimal sound field based on the characteristics of the content. Switch the Soundbar to Bluetooth pairing mode. Press the button and wait for the "BT PAIR PAIRING" screen to connect to a new Bluetooth device. Bluetooth - Samsung HW-Q950T/ZA | User Manual - Page 13
Down buttons. -- If the video on the TV and audio from the Soundbar are not synchronized, select PAIR SYNC in Sound Control, and then set 300 milliseconds by usingPAtIhRe Up/Down buttons. SOUND -- SYNC is only supported for some functions. MODE -- If Surround Speakers are connected, select - Samsung HW-Q950T/ZA | User Manual - Page 14
Using the Hidden Buttons (Buttons with more than one function) Hidden Button Remote Control Button Function WOOFER (Up) TV remote control On/Off (Standby) Up ID SET (Sound Control) 7 Band EQ Reference page page 15 page 18 page 13 Output specifications for the different sound effect modes - Samsung HW-Q950T/ZA | User Manual - Page 15
. •• Set the TV speaker to External Speaker to use this function. •• Manufacturers supporting this function: VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, Hisense, RCA 1. Turn Off the Soundbar. 2. Push up and hold the WOOFER button for 5 seconds. Each time you push the WOOFER button up - Samsung HW-Q950T/ZA | User Manual - Page 16
Speakers. POWER POWER Power Cord Bottoms of the Left and Right Surround Speakers 3. Connect the Power cord to the Soundbar. POWER Power Cord DIGITALAUDIOIN (OPTICAL) POWER I(IWDDOSSOEEFTTER, REAR) SERVICE HDMI IN 1 HDMI 1 NETWORK HDMI IN 2 HDMI 2 HDMI TO TV (eARC/ARC) Bottom of the - Samsung HW-Q950T/ZA | User Manual - Page 17
on. LINK LED - Blue is On NOTES •• Connect the Subwoofer and Surround Speakers power before connecting to the Soundbar. The Subwoofer and Surround Speakers will be automatically connected when turning on the Soundbar. •• If you unplug and reconnect the power cord when the product is turned on, the - Samsung HW-Q950T/ZA | User Manual - Page 18
Subwoofer or Surround Speakers Before performing the manual connection procedure below: •• Check whether the power cables for the Soundbar and subwoofer or Surround Speakers are connected properly. •• Make sure that the Soundbar is turned off. 1. Turn off the Soundbar main. 2. Press and hold ID SET - Samsung HW-Q950T/ZA | User Manual - Page 19
and Surround Speakers. See page 18. Check if the power cable attached to the main Soundbar unit is connected properly. Connect again. See the instructions for manual connection on page 18. Blinking Malfunction See the contact information for the Samsung Service Center in this manual. ENG - 19 - Samsung HW-Q950T/ZA | User Manual - Page 20
sub-woofer will turn red after blinking in blue several times. •• If you use a device that uses the same frequency (5.8GHz) as the Soundbar near the Soundbar, interference may cause some sound interruption. •• The maximum transmission distance of the main unit's wireless signal is about 32.8 ft (10 - Samsung HW-Q950T/ZA | User Manual - Page 21
2. Press the Up/Down button on the remote controller to change the radio frequency channel, and then press the p button. •• The display shows "OK" and then the frequency is set to the changed channel. •• You can exit the setting mode by pressing any button other than Up/Down or p. PAIR PAIR OK - Samsung HW-Q950T/ZA | User Manual - Page 22
is received first. •• To connect the HDMI cable between the TV and Soundbar, be sure to connect the terminals marked ARC. Otherwise, the TV HDMI Ethernet cable. (HIGH SPEED HDMI CABLE WITH ETHERNET) Connecting the TV that supports HDMI ARC (Audio Return Channel) Connect to the HDMI IN (ARC) port - Samsung HW-Q950T/ZA | User Manual - Page 23
port. •• Use the volume buttons on the TV's remote control to change the volume on the Soundbar. NOTES •• When you connect the TV that supports the HDMI ARC (Audio Return Channel) to the Soundbar with an HDMI cable, you can transmit the digital video and audio data without connecting a separate - Samsung HW-Q950T/ZA | User Manual - Page 24
menu HDMI Cable OR D.IN Optical Cable (not supplied) •• TV menu example: TV + [AV] Soundbar series name (HDMI) NOTES •• It can operate according to the Codec supported by TV. •• This function is supported only when the HDMI Cable or Optical Cable (not supplied) is connected. •• This function is - Samsung HW-Q950T/ZA | User Manual - Page 25
. •• Samsung TV that supports Bluetooth can be connected. Check the specifications of your TV. Top of the Soundbar BT PAIRING 5 Sec OR List [AV] Samsung Soundbar Q950T (Bluetooth)) 3. Select "[AV] Samsung Soundbar Q950T" from the list on TV's screen. An available Soundbar is indicated with "Need - Samsung HW-Q950T/ZA | User Manual - Page 26
•• If you have an existing Soundbar (e.g., [AV] Samsung Soundbar Q950T) on the list of speakers on the Samsung TV, delete it. •• Then repeat steps 1 through 3. Disconnecting the Soundbar from the Samsung TV Press the (Multi Function) button at the top of the Soundbar or the (Source) button on - Samsung HW-Q950T/ZA | User Manual - Page 27
Wi-Fi connection between the TV and Soundbar. Contact your Internet service provider for details. •• Because the menus may differ depending on the year of manufacture, refer to your TV manual. •• To connect the TV to the Soundbar via Wi-Fi, connect the Soundbar to the wireless router first. See page - Samsung HW-Q950T/ZA | User Manual - Page 28
. •• If the Audio Output options include Secondary Audio, make sure Secondary Audio is set to Off. •• Make sure that the content supports Dolby Atmos®. Top of the Soundbar External Device HDMI OUT HDMI 1 OR HDMI 2 HDMI Cable DIGITAL AUDIO IN (OPTICAL) HDMI 2 OR HDMI 1 HDMI IN (ARC) HDMI Cable - Samsung HW-Q950T/ZA | User Manual - Page 29
NOTES •• When you use Dolby Atmos®: If the input source is Dolby Atmos®, 9.1.4 channels are outputted. When Dolby Atmos® is active, the Soundbar's sound effect modes controlled by the SOUND MODE button are not available. •• When Dolby Atmos® is activated, "DOLBY ATMOS" appears in the top display. •• - Samsung HW-Q950T/ZA | User Manual - Page 30
and hold the (Mic On/Off) button on the top panel of the Soundbar for more than 5 seconds to display "BT PAIRING". 2. On your device, select "[AV] Samsung Soundbar Q950T" from the list that appears. •• When the Soundbar is connected to the Mobile device, [Mobile Device Name] → "BT" appears in the - Samsung HW-Q950T/ZA | User Manual - Page 31
SBC data (44.1kHz, 48kHz). •• Connect only to a Bluetooth device that supports the A2DP (AV) function. •• You cannot connect the Soundbar to a Bluetooth device that supports only the HF (Hands Free) function. •• When connecting the Soundbar to a Bluetooth device, place them as close to each other as - Samsung HW-Q950T/ZA | User Manual - Page 32
You can disconnect a Bluetooth device from the Soundbar. For instructions, see the Bluetooth device's user manual. •• The Soundbar will be disconnected. •• When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display "BT DISCONNECTED" on the top display. Disconnecting - Samsung HW-Q950T/ZA | User Manual - Page 33
The initial connection 1. Install and launch the SmartThings app from your mobile device (smartphone or tablet). 2. On the app, follow the screen instructions to add the Soundbar. •• The automatic pop-up (the second screenshot below) may not show on some devices. If the pop-up window does not appear - Samsung HW-Q950T/ZA | User Manual - Page 34
it. 2. Enter the Alexa account by following the instructions on the app and then log in the service. Top of the Soundbar "Alexa" OR 3 Sec 3. Call Alexa or press the (Multi Function) button on the Soundbar for 3 seconds to use the Alexa service. •• Press the (Multi Function) button for 3 seconds - Samsung HW-Q950T/ZA | User Manual - Page 35
Use voice commands to control the Soundbar Trigger + Command Things to try Volume control Listening to streaming content from Amazon Music Playback control Weather information Timer scheduling Example of what to say " - Samsung HW-Q950T/ZA | User Manual - Page 36
with a case. Lightly tap the wide area in the upper portion of the Soundbar, without using excessive force. •• To use this function, update the SmartThings app to the latest version. The function may not be supported, depending on the app version. Setting the Tap Sound function Use the SmartThings - Samsung HW-Q950T/ZA | User Manual - Page 37
or humidity. •• Verify whether the wall is strong enough to support the product's weight. If not, reinforce the wall or 1. Place the Wall Mount Guide against the wall surface. •• The Wall Mount Guide must be level. •• If your TV is mounted on the wall, install the Soundbar at least 2 inches (5 - Samsung HW-Q950T/ZA | User Manual - Page 38
orientation on the bottom of the Soundbar using 2 Screws. Center Line 3. Push a pen tip or sharpened pencil tip through the center of the A-TYPE images on each end of the Guide to mark the holes for the supporting screws, and then remove the Wall Mount Guide. 4. Using an appropriately sized drill - Samsung HW-Q950T/ZA | User Manual - Page 39
a wall. Wall mounts aren't sold by Samsung Electronics. 8. Slide the Soundbar down as shown below so that the Bracket-Wall Mounts rest securely on the Wall Mounting the Surround Speakers •• Surround Speaker wall mounts must be able to support more than 17.6 lbs (8.0 kg). •• Hole size : 1/4 - 20 UNC - Samsung HW-Q950T/ZA | User Manual - Page 40
TV stand. At this time, place the microphone at the front of the stand not to interfere with voice recognition. TV Right end of Soundbar NOTES •• Make sure the Soundbar is placed on a flat and solid surface. •• Insufficient gap from the TV may cause voice recognition and acoustic problems. ENG - 40 - Samsung HW-Q950T/ZA | User Manual - Page 41
for the model name from the customer support menu option. •• For more information about update, refer to Upgrade Guide. 2. Download the upgrade file (USB type, update may not be supported. USB Update Bottom of the Soundbar POWER ID SET ID SET (WOOFER/REAR) NETWORK SERVICE HDMI IN 1 HDMI IN 2 - Samsung HW-Q950T/ZA | User Manual - Page 42
TROUBLESHOOTING Refer to the instructions below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions device and try again. ;; If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the - Samsung HW-Q950T/ZA | User Manual - Page 43
(Press the PAIR button on the remote control or press the (Mic On/Off) button on the body for at least 5 seconds.) ;; If the Soundbar is connected to another device, disconnect that device first to switch the device. ;; Reconnect it after removing the Bluetooth speaker list on the device to - Samsung HW-Q950T/ZA | User Manual - Page 44
Alexa is not configured correctly ;; Using the SmartThings app, reconfigure Alexa. (See page 34) ;; Check the Alexa supported countries at the Amazon website. The service is unavailable in those countries. In case the Soundbar is not turned on as soon as the TV is turned on ;; When you turn off the - Samsung HW-Q950T/ZA | User Manual - Page 45
. •• If you have a problem with this product, we strongly recommend you read the appropriate section of this manual, visit the Support page for your product at www.samsung.com, or call Samsung Product Support (1-800-726-7864) to find an answer before you contact a service center for a repair. ENG - Samsung HW-Q950T/ZA | User Manual - Page 46
Supported play formats Subwoofer Name Weight Dimensions (W x H x D) AMPLIFIER Rated Output power Surround Speaker Name Weight Dimensions (W x H x D) AMPLIFIER Rated Output power HW-Q950T Weight and dimensions are approximate. Precaution : The Soundbar will restart automatically if you turn on/turn - Samsung HW-Q950T/ZA | User Manual - Page 47
service problems; incorrect electrical line voltage, fluctuations and surges; customer adjustments and failure to follow operating instructions, cleaning, maintenance and environmental instructions SAMSUNG BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY SAMSUNG AND CAUSING - Samsung HW-Q950T/ZA | User Manual - Page 48
Certification model only QUESTIONS OR COMMENTS? AREA CALL OR VISIT US ONLINE AT IN THE US 1-800-SAMSUNG (726-7864) www.samsung.com/us/support © 2020 Samsung Electronics Co., Ltd. All rights reserved. WRITE Samsung Electronics America, Inc. 85 Challenger Road Ridgefield Park, NJ 07660
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HW-Q950T
FULL MANUAL
Imagine the possibilities
Thank you for purchasing this Samsung product.
To receive more complete service, please register
your product at www.samsung.com/register