Samsung LN46A850S1FXZA User Manual (ENGLISH) - Page 138

Appendix, Troubleshooting, Problem, Possible Solution, SOURCE

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Appendix Troubleshooting If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, call Samsung customer service at 1-800-SAMSUNG. Problem Poor picture. Poor sound quality. No picture or sound. No sound or sound is too low at maximum volume. Picture rolls vertically. There is a problem with the picture There is a problem with the sound The TV operates erratically. The TV won't turn on. Remote control malfunctions. 'Check signal cable' message. 'Not Supported Mode' message. Digital broadcasting screen problem. The image is too light or too dark. Black bars on the screen. Picture has a Red/Green or Pink tint. Closed Captioning not working. Snowy picture. Ghosting on picture. Horizontal bars appear to flicker, jitter or shimmer on the image. Vertical bars appear to flicker, jitter or shimmer on the image. Possible Solution Try another channel. Adjust the antenna. Check all wire connections. Try another channel. Adjust the antenna. Try another channel. Press the SOURCE button. Make sure the TV is plugged in. Check the antenna connections. First, check the volume of units connected to your TV (digital broadcasting receiver, DVD, cable broadcasting receiver, VCR, etc.). Then, adjust the TV volume accordingly. Check all wire connections. Run the Picture test in the Self diagnostic menu Run the Sound test in the Self diagnostic menu Unplug the TV for 30 seconds, then try operating it again. Make sure the wall outlet is working. Replace the remote control batteries. Clean the upper edge of the remote control (transmission window). Check the battery terminals. Ensure that the signal cable is firmly connected to the PC source. Check the maximum resolution and connected device's Video frequency. Compare these values with the data in the Display Modes. Please check the digital signal strength and input antenna. Adjust the Brightness and Contrast. Adjust the Fine tuning. Make sure the broadcast you're receiving is High Definition (HD). HD channels sometimes broadcast Standard Definition (SD) programming, which can cause black bars. Set your cable/satellite box to stretch or widescreen mode to eliminate the bars. Make sure the Component cables are connected to the correct jacks. If you are using a Cable/Satellite box, you must set Closed Captioning on the box, not your TV. Your cable box may need a firmware upgrade. Please contact your Cable company. This is sometimes caused by compatibility issues with your cable box. Try connecting Component cables instead. Adjust the Coarse tuning and then adjust the Fine tuning. Adjust the Coarse tuning and then adjust the Fine tuning. English - 136

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English - 1±6
Troubleshooting
If the TV seems to have a problem, first try this list of possible problems and solutions.
If none of these troubleshooting tips apply, call Samsung customer service at 1-800-SAMSUNG.
Problem
Possible Solution
Poor picture.
Try another channel.
Adjust the antenna.
Check all wire connections.
Poor sound quality.
Try another channel.
Adjust the antenna.
No picture or sound.
Try another channel.
Press the
SOURCE
button.
Make sure the TV is plugged in.
Check the antenna connections.
No sound or sound is too low at
maximum volume.
First, check the volume of units connected to your TV (digital broadcasting
receiver, DVD, cable broadcasting receiver, VCR, etc.). Then, adjust the TV
volume accordingly.
Picture rolls vertically.
Check all wire connections.
There is a problem with the picture
Run the Picture test in the Self diagnostic menu
There is a problem with the sound
Run the Sound test in the Self diagnostic menu
The TV operates erratically.
Unplug the TV for 30 seconds, then try operating it again.
The TV won’t turn on.
Make sure the wall outlet is working.
Remote control malfunctions.
Replace the remote control batteries.
Clean the upper edge of the remote control (transmission window).
Check the battery terminals.
‘Check signal cable’ message.
Ensure that the signal cable is firmly connected to the PC source.
‘Not Supported Mode’ message.
Check the maximum resolution and connected device’s Video frequency.
Compare these values with the data in the Display Modes.
Digital broadcasting screen problem.
Please check the digital signal strength and input antenna.
The image is too light or too dark.
Adjust the Brightness and Contrast.
Adjust the Fine tuning.
Black bars on the screen.
Make sure the broadcast you’re receiving is High Definition (HD).
HD channels sometimes broadcast Standard Definition (SD) programming,
which can cause black bars.
Set your cable/satellite box to stretch or widescreen mode to eliminate the bars.
Picture has a Red/Green or Pink tint.
Make sure the Component cables are connected to the correct jacks.
Closed Captioning not working.
If you are using a Cable/Satellite box, you must set Closed Captioning on the
box, not your TV.
Snowy picture.
Your cable box may need a firmware upgrade. Please contact your Cable
company.
Ghosting on picture.
This is sometimes caused by compatibility issues with your cable box.
Try connecting Component cables instead.
Horizontal bars appear to flicker, jitter
or shimmer on the image.
Adjust the Coarse tuning and then adjust the Fine tuning.
Vertical bars appear to flicker, jitter or
shimmer on the image.
Adjust the Coarse tuning and then adjust the Fine tuning.
Appendix