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Samsung ML-2955ND User Manual (user Manual) (ver.1.0) (English) - Page 196

Printing problems

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Printing problems 6. Troubleshooting 106 Condition Possible cause Suggested solutions The machine does not The machine is not receiving power. print. Check the power cord connections. Check the power switch and the power source. The machine is not selected as the default Select your machine as your default machine in Windows. machine. Check the machine for the following: • The front cover is not closed. Close the front cover. • Paper is jammed. Clear the paper jam. • No paper is loaded. Load paper. • The toner cartridge is not installed. Install the toner cartridge. • Make sure the protect cover and sheets are removed from the toner cartridge. If a system error occurs, contact your service representative. The connection cable between the computer and the machine is not connected properly. Disconnect the machine cable and reconnect it. The connection cable between the If possible, attach the cable to another computer that is working properly computer and the machine is defective. and print a job. You can also try using a different machine cable. The port setting is incorrect. Check the Windows printer settings to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the machine is attached to the correct one. The machine may be configured incorrectly. Check the Printing Preferences to ensure that all of the print settings are correct.

Section	Page
User’s Guide_Basic	1
Contents	2
1. Introduction	2
4 Key benefits	2
6 Features by models	2
8 Useful to know	2
9 About this user’s guide	2
10 Safety information	2
16 Machine overview	2
19 Control panel overview	2
21 Turning on the machine	2
22 Installing the driver locally	2
23 Reinstalling the driver	2
2. Menu overview and basic setup	2
25 Printing a demo page	2
26 Media and tray	2
38 Basic printing	2
3. Maintenance	2
44 Ordering supplies and accessories	2
45 Available supplies	2
46 Available maintenance parts	2
47 Redistributing toner	2
48 Replacing the toner cartridge	2
50 Cleaning the machine	2
4. Troubleshooting	2
55 Tips for avoiding paper jams	2
56 Clearing paper jams	2
62 Understanding the status LED	2
5. Appendix	2
66 Specifications	2
76 Regulatory information	2
87 Copyright	2
1. Introduction	3
Key benefits	4
Features by models	6
Useful to know	8
About this user’s guide	9
Conventions	9
General icons	9
Safety information	10
Important safety symbols	10
Operating environment	10
Operating method	11
Installation / Moving	12
Maintenance / Checking	13
Supply usage	14
Machine overview	16
Accessories	16
Front view	17
Rear view	18
Control panel overview	19
Turning on the machine	21
Installing the driver locally	22
Windows	22
Reinstalling the driver	23
Windows	23
2. Menu overview and basic setup	24
Printing a demo page	25
Media and tray	26
Tray overview	26
Loading paper in the tray	28
Loading in manual feeder	30
Printing on special media	32
Setting the paper size and type	37
Using the output support	37
Basic printing	38
Printing	38
Canceling a print job	39
Opening printing preferences	40
Using help	41
Eco printing	41
3. Maintenance	43
Ordering supplies and accessories	44
Available supplies	45
Available maintenance parts	46
Redistributing toner	47
Replacing the toner cartridge	48
Cleaning the machine	50
Cleaning the outside	50
Cleaning the inside	50
Cleaning the pickup roller	52
4. Troubleshooting	54
Tips for avoiding paper jams	55
Clearing paper jams	56
In tray 1	56
In the manual feeder	57
Inside the machine	58
In the exit area	60
In the duplex area	61
Understanding the status LED	62
Status LED	63
Toner LED/ WPS LED	64
5. Appendix	65
Specifications	66
General specifications	66
Print media specifications	68
System requirements	71
Network environment	74
Regulatory information	76
Laser safety statement	76
Ozone safety	76
Power saver	76
Recycling	77
China only	77
Correct disposal of this product (Waste electrical & electronic equipment)	78
Radio frequency emissions	78
United states of america	79
Russia only	80
Germany only	80
Turkey only	81
Replacing the fitted plug (for UK only)	81
Declaration of conformity (European countries)	82
Regulatory compliance statements	83
Israel only	85
China only	86
Copyright	87
Index	89
C	89
cleaning	89
inside 50	89
outside 50	89
pickup roller 52	89
cleaning a machine 50	89
control panel 19	89
convention 9	89
E	89
eco button 19	89
eco printing 41	89
F	89
favorites settings, for printing 40	89
features 4	89
print media feature 68	89
front view 17	89
G	89
general icons 9	89
J	89
jam	89
clearing paper 56	89
tips for avoiding paper jams 55	89
L	89
Linux	89
system requirements 74	89
loading	89
paper in manual feeder/multi-purpose tray 30	89
paper in the tray1 28	89
special media 32	89
local	89
driver installation 22	89
driver reinstalling 23	89
M	89
Macintosh	89
system requirements 72	89
maintenance parts 46	89
manual feeder/multi-purpose tray	89
tips on using 30	89
using special media 32	89
N	89
network	89
installing environment 74	89
P	89
print media	89
card stock 36	89
envelope 33	89
labels 35	89
output support 68	89
preprinted paper 36	89
special media 32	89
transparency 34	89
Printing 38	89
printing	89
printing a document	89
Windows 38	89
R	89
rear view 18	89
regulatiory information 76	89
S	89
safety	89
information 10	89
symbols 10	89
specifications 66	89
print media 68	89
stop button 20	89
supplies	90
available supplies 45	90
ordering 45	90
replacing toner cartridge 48	90
T	90
toner cartridge	90
redistributing toner 47	90
replacing the cartridge 48	90
tray	90
adjusting the width and length 26	90
changing the tray size 26	90
loading paper in manual feeder/multi-purpose tray 30	90
U	90
understanding the status LED 62	90
Unix	90
system requirements 73	90
using help 41	90
W	90
Windows	90
driver installation for USB cable connected 22, 23	90
system requirements 71	90
User's Guide _Advanced	92
1. Software installation	92
5 Installation for Macintosh	92
7 Reinstallation for Macintosh	92
8 Installation for Linux	92
10 Reinstallation for Linux	92
2. Using a network-connected machine	92
12 Useful network programs	92
13 Wired network setup	92
17 Installing driver over the network	92
29 IPv6 configuration	92
32 Wireless network setup	92
32 Wireless network setup	92
3. Useful setting menus	92
59 Information	92
60 Layout	92
61 Paper	92
62 Graphic	92
63 System setup	92
66 Emulation	92
67 Network	92
68 Admin setup	92
68 Admin setup	92
4. Special features	92
70 Altitude adjustment	92
71 Changing the font setting	92
72 Changing the default print settings	92
73 Setting your machine as a default machine	92
74 Using advanced print features	92
82 Using Direct Printing Utility (Windows only)	92
84 Using memory/hard drive features	92
86 Macintosh printing	92
88 Linux printing	92
90 Unix printing	92
90 Unix printing	92
5. Maintenance	92
93 Storing the toner cartridge	92
95 Tips for moving & storing your machine	92
96 Useful management tools	92
96 Useful management tools	93
6. Troubleshooting	93
108 Paper feeding problems	93
109 Power and cable connecting problems	93
110 Printing problems	93
114 Printing quality problems	93
122 Operating system problems	93
122 Operating system problems	93
Contact SAMSUNG worldwide	93
Contact SAMSUNG worldwide	93
Glossary	93
1. Software installation	94
Installation for Macintosh	95
Reinstallation for Macintosh	97
Installation for Linux	98
Installing the Unified Linux Driver	98
Installing the Smart Panel	98
Installing the Printer Settings Utility	99
Reinstallation for Linux	100
2. Using a network-connected machine	101
Useful network programs	102
SyncThru™ Web Service	102
SyncThru™ Web Admin Service	102
SetIP	102
Wired network setup	103
Printing a network configuration report	103
Setting IP address	103
Installing driver over the network	107
Windows	107
Macintosh	111
Linux	112
UNIX	114
IPv6 configuration	117
From the control panel	117
From the SyncThru™ Web Service	118
Wireless network setup	120
Getting started	120
Choosing the installation type	120
Using the WPS button	121
Using the menu button	125
Setup using Windows	127
Setup using Macintosh	135
Using a network cable	141
Turning the Wi-Fi network on/off	143
Troubleshooting	144
3. Useful management tools	147
Samsung AnyWeb Print	148
Easy Eco Driver	149
Understanding Easy Capture Manager	150
Using SyncThru™ Web Service	151
Accessing SyncThru™ Web Service	151
SyncThru™ Web Service overview	151
E-mail notification setup	153
Setting the system administrator’s information	153
Using Samsung Easy Printer Manager	155
Understanding Samsung Easy Printer Manager	155
Advanced settings user interface overview	156
Using Samsung Printer Status	158
Samsung Printer Status overview	158
Using Smart Panel	160
Smart Panel overview	160
Changing Smart Panel ‘s settings	161
Using the Linux Unified Driver Configurator	162
Opening Unified Driver Configurator	162
Printers configuration	162
Ports configuration	164
4. Special features	165
Altitude adjustment	166
Changing the font setting	167
Changing the default print settings	168
Setting your machine as a default machine	169
Using advanced print features	170
Printing to a file (PRN)	170
Understanding special printer features	171
Using Direct Printing Utility (Windows only)	178
What is Direct Printing Utility?	178
Printing	178
Using the right-click menu	179
Using memory/hard drive features	180
From the printer driver	180
From the control panel	180
Macintosh printing	182
Printing a document	182
Changing printer settings	182
Printing multiple pages on one sheet	182
Printing on both sides of the paper	183
Using help	183
Linux printing	184
Printing from applications	184
Printing files	185
Configuring Printer Properties	185
Unix printing	187
Proceeding the print job	187
Changing the machine settings	187
5. Maintenance	189
Storing the toner cartridge	190
Handling instructions	190
Toner cartridge usage	190
Estimated cartridge life	191
Tips for moving & storing your machine	192
6. Troubleshooting	193
Paper feeding problems	194
Power and cable connecting problems	195
Printing problems	196
Printing quality problems	200
Operating system problems	208
Common Windows problems	208
Common Macintosh problems	209
Common Linux problems	210
Common PostScript problems	211
Contact SAMSUNG worldwide	212
Glossary	216
Index	229
C	229
Changing 71	229
D	229
direct printing utility 82	229
driver installation	229
Unix 26	229
F	229
features	229
machine features 58	229
font setting 71	229
G	229
general settings 60, 61, 62, 63, 66	229
glossary 130	229
L	229
LCD display	229
browsing the machine status 59	229
Linux	229
common Linux problems 124	229
driver installation for network connected 24	229
driver installation for USB cable connected 8	229
driver reinstallation for USB cable connected 10	229
printer properties 89	229
printing 88	229
unifled driver configurator 104	229
using SetIP 15	229
M	229
machine information 59	229
machine setup	229
machine status 59	229
Macintosh	229
common Macintosh problems 123	229
driver installation for network connected 23	229
driver installation for USB cable connected 5	229
driver reinstallation for USB cable connected 7	229
printing 86	229
using SetIP 15	229
N	229
network	229
driver installation	229
Linux 24	229
Macintosh 23	229
UNIX 26	229
Windows 17	229
general setup 67	229
introducing network programs 12	229
IPv6 configuration 29	229
SetIP program 13, 15, 52	229
N-up printing	229
Macintosh 86	229
O	229
overlay printing	229
create 79	229
delete 80	229
print 80	229
P	229
placing a machine	229
adjusting the altitude 70	229
PostScript driver	229
troubleshooting 125	229
print resolution set	229
Linux 88	229
printer preferences	229
Linux 89	229
Printer Status	229
general information 101, 102	229
printing	230
changing the default print settings 72	230
Linux 88	230
Macintosh 86	230
multiple pages on one sheet of paper	230
Macintosh 86	230
printing on both sides of paper	230
Macintosh 87	230
printing to a file 74	230
UNIX 90	230
using direct printing utility 82	230
printing a document	230
Linux 88	230
Macintosh 86	230
UNIX 90	230
problems	230
paper feeding problems 108	230
power problems 109	230
printing problems 110	230
printing quality problems 114	230
R	230
reports	230
machine information 59, 63	230
S	230
service contact numbers 126	230
SetIP program 13, 52	230
special print features 69	230
supplies	230
estimated toner cartridge life 94	230
SyncThru Web Service	230
general information 96	230
T	230
toner cartridge	230
estimated life 94	230
handling instructions 93	230
non-Samsung and refilled 93	230
storing 93	230
U	230
UNIX	230
driver installation for network connected 26	230
printing 90	230
USB cable	230
driver installation 5, 8	230
driver reinstallation 7, 10	230
using help 87	230
W	230
watermark	230
create 78	230
delete 78	230
edit 78	230
Windows	230
common Windows problems 122	230
driver installation for network connected 17	230
using SetIP 13, 52	230
wireless	230
ad hoc mode 32	230
computer 32	230
control panel 32	230
Infrastructure mode 32	230
installation 32	230
USB cable 38	230
WPS	230
disconnectiong 34	230
PBC mode 34	230
WPS (the machine does not have a display screen)	230
PBC 35	230
PIN 36	230
wireless network	230

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6. Troubleshooting

Printing problems

Condition

Possible cause