Samsung SCH i830 User Manual (ENGLISH)

SAMSUNG WIRELESS

1.

From the Home Screen Tap the

Start

but-

ton.

2.

Choose

Settings

…

3.

Tap the

System

tab at the bottom of the

screen…

4.

Tap the icon for

PhoneInfo

….

5.

The Software

Version will be

the last 4 char-

acters on the

7th Line of the

screen.

SCH-I830

POCKET

GUIDE

SCH-I830

How to check the

software version

SAMSUNG TECHNICAL SUPPORT

888-987-4357 (HELP)

These are the 9 questions you need to be

able to answer before escalating the

customer to Sprint or Samsung technical

support for synchronization issues.

1.

Is the Customer using a Laptop or Desktop

computer? If the Customer is using a laptop, is

the Customer using a Docking Station?

Desktop

|

Laptop

|

Laptop w/

dock

2.

Is the Customer using a Data Cradle/Cable or

attempting to synchronize via Bluetooth?

Cradle/Cable

|

Bluetooth

3.

What is the Customer using to Sync with?

Activesync

|

3rd Pty App

4.

Is the Customer syncing with Microsoft®

Outlook?

YES

|

NO

5.

Does the Customer have another PDA

device?

YES

|

NO

6.

What Operating System is the Customer using?

98

|

98SE

|

ME

|

2K

|

XP

|

MAC

|

NT

7.

Does the Customer have Admin Rights to the

PC?

YES

|

NO

8.

Has the Customer Soft Reset the device?

YES

|

NO

9.

Did the issue happen after a program was

installed?

YES

|

NO

S

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General Information

Phone Version:

•

Current Software: ZH31 (August 31, 2006)

•

Current PRL: 20224 (EVDO)

•

Hardware:

1.2S

Phone Reset:

•

Soft Reset:: Insert the end of the stylus into the

reset hole on the bottom of the phone.

•

Hard Reset: Start, Phone, Tools, Options, Secu-

rity, Phone Reset, Last 4 digits of the cell num-

ber (unless they have changed the password),

OK, Yes.

(WARNING: WILL ERASE

ALL

USER DATA

!)

Phone Programming:

ο

##3282(DATA)#

ο

Select the following steps from the on-screen menu:

ο

Advanced...

ο

XXXXXX (XXXXXX is the 6 digit MSL

code) and press

OK...

ο

View/Edit...

ο

Press the up/down navigational keys to go to each

item...

ο

To exit NAM pro-

gramming mode, press the

left soft key for

Tools

,

then tap

Exit

.

ο

If you want to change

the Phone Number, press

##XXXXXX# (XXXXXX

is the 6 digit MSL code) in

the dialing screen. Then

you can input the MDN

and MSID by entering it

with

the keypad.

SAR Rating:

Head: 1.08 W/kg ; Body-worn: 0.552 W/kg

Data Software:

ActiveSync 4.2

Handset Locks / Freezes

Up!

If the handset is “locked

up” and will not respond

to key press simply re-

move and replace the

battery. To insure that this

activity does not occur one

must periodically check

and close the “running”

programs. This function is

located under

Settings >

System > Memory >

Running Programs.

Samsung SCH i830 User Manual (ENGLISH)

Samsung SCH i830 - Smartphone - Verizon Wireless Manual

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