Samsung SCX 4826FN User Manual (ENGLISH) - Page 73

Copying problems, Printer Settings Utility - cant clean line on glass

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CONDITION SUGGESTED SOLUTIONS Character Voids A Character voids are white areas within parts of characters that should be solid black: • If you are using transparencies, try another type of transparency. Because of the composition of transparencies, some character voids are normal. • You may be printing on the wrong surface of the paper. Remove the paper and turn it around. • The paper may not meet paper specifications. See page 30. Horizontal stripes AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc If horizontally aligned black streaks or smears appear: • The toner cartridge may be installed improperly. Remove the cartridge and reinsert it. • The toner cartridge may be defective. Remove the toner cartridge and install a new one. See page 60. • If the problem persists, the machine may require repair. Contact a service representative. Curl If the printed paper is curled or paper does not feed into the machine: • Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. • Change the printer option and try again. Go to printer properties, click Paper tab, and set type to Thin Paper. Refer to the Software section for details. • Use the Paper Stacking function. See page 35. An unknown image repetitively appears on a next few sheets or loose toner, light print, or contamination occurs. Your printer is probably being used at an altitude of 1,000 m (3,281 ft) or above. The high altitude may affect the print quality such as loose toner or light imaging. You can set this option through Printer Settings Utility or Printer tab in printer driver's properties. See page 26. Copying problems CONDITION Copies are too light or too dark. Smears, lines, marks, or spots appears on copies. Copy image is skewed. SUGGESTED SOLUTIONS Use Darkness to darken or lighten the background of the copies. • If defects are on the original, use Darkness to lighten the background of your copies. • If no defects are on the original, clean the scan unit. See page 58. • Ensure that the original is face down on the scanner glass or face up in the ADF. • Check that the copy paper is loaded correctly. CONDITION SUGGESTED SOLUTIONS Blank copies print out. Ensure that the original is face down on the scanner glass or face up in the ADF. Image rubs off the copy easily. • Replace the paper in the tray with paper from a new package. • In high humidity areas, do not leave paper in the machine for extended periods of time. Frequent copy paper • Fan the stack of paper, then turn it over in jams occur. the tray. Replace the paper in the tray with a fresh supply. Check/adjust the paper guides, if necessary. • Ensure that the paper is the proper paper weight. 80 g/m2 (20 lb bond) paper is recommended. • Check for copy paper or pieces of copy paper remaining in the machine after a paper jam has been cleared. Toner cartridge • produces fewer copies than expected before running out of toner. • • Your originals may contain pictures, solids, or heavy lines. For example, your originals may be forms, newsletters, books, or other documents that use more toner. The machine may be turned on and off frequently. The scanner lid may be left open while copies are being made. Troubleshooting_ 73

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Troubleshooting
_ 73
Copying problems
Character Voids
Character voids are white areas within parts of
characters that should be solid black:
•
If you are using transparencies, try another
type of transparency. Because of the
composition of transparencies, some character
voids are normal.
•
You may be printing on the wrong surface of
the paper. Remove the paper and turn it
around.
•
The paper may not meet paper specifications.
See page 30.
Horizontal stripes
If horizontally aligned black streaks or smears
appear:
•
The toner cartridge may be installed
improperly. Remove the cartridge and reinsert
it.
•
The toner cartridge may be defective. Remove
the toner cartridge and install a new one. See
page 60.
•
If the problem persists, the machine may
require repair. Contact a service
representative.
Curl
If the printed paper is curled or paper does not feed
into the machine:
•
Turn over the stack of paper in the tray. Also try
rotating the paper 180° in the tray.
•
Change the printer option and try again. Go to
printer properties, click
Paper
tab, and set type
to
Thin Paper
. Refer to the
Software section
for details.
•
Use the
Paper Stacking
function. See page
35.
An unknown image
repetitively appears
on a next few
sheets or loose
toner, light print, or
contamination
occurs.
Your printer is probably being used at an altitude of
1,000 m (3,281 ft) or above.
The high altitude may affect the print quality such
as loose toner or light imaging. You can set this
option through
Printer Settings Utility
or
Printer
tab in printer driver’s properties. See page 26.
CONDITION
SUGGESTED SOLUTIONS
Copies are too light
or too dark.
Use
Darkness
to darken or lighten the
background of the copies.
Smears, lines,
marks, or spots
appears on copies.
•
If defects are on the original, use
Darkness
to lighten the background of your copies.
•
If no defects are on the original, clean the
scan unit. See page 58.
Copy image is
skewed.
•
Ensure that the original is face down on the
scanner glass or face up in the ADF.
•
Check that the copy paper is loaded
correctly.
CONDITION
SUGGESTED SOLUTIONS
A
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
Blank copies print
out.
Ensure that the original is face down on the
scanner glass or face up in the ADF.
Image rubs off the
copy easily.
•
Replace the paper in the tray with paper
from a new package.
•
In high humidity areas, do not leave paper
in the machine for extended periods of
time.
Frequent copy paper
jams occur.
•
Fan the stack of paper, then turn it over in
the tray. Replace the paper in the tray with
a fresh supply. Check/adjust the paper
guides, if necessary.
•
Ensure that the paper is the proper paper
weight. 80 g/m
2
(20 lb bond) paper is
recommended.
•
Check for copy paper or pieces of copy
paper remaining in the machine after a
paper jam has been cleared.
Toner cartridge
produces fewer
copies than expected
before running out of
toner.
•
Your originals may contain pictures, solids,
or heavy lines. For example, your originals
may be forms, newsletters, books, or other
documents that use more toner.
•
The machine may be turned on and off
frequently.
•
The scanner lid may be left open while
copies are being made.
CONDITION
SUGGESTED SOLUTIONS