Samsung SL-M3870FW User Manual Ver.1.0 (English) - Page 308

Printing problems Condition The machine does not print. Possible cause Suggested solutions The machine is not receiving power. Connect the machine to the electricity supply first. If the machine has a Wakeup) button on the control, press it. (Power/ The machine is not selected as the default machine. Select your machine as your default machine in Windows. Check the machine for the following: • The cover is not closed. Close the cover. • Paper is jammed. Clear the paper jam (see "Clearing jams" on page 100). • No paper is loaded. Load paper (see "Loading paper in the tray" on page 39). • The toner cartridge is not installed. Install the toner cartridge (see "Replacing the toner cartridge" on page 81). • Make sure the protect cover and sheets are removed from the toner cartridge (see "Replacing the toner cartridge" on page 81). If a system error occurs, contact your service representative. The connection cable between the computer and Disconnect the machine cable and reconnect it (see "Rear view" on page 21). the machine is not connected properly. The connection cable between the computer and If possible, attach the cable to another computer that is working properly and print a job. the machine is defective. You can also try using a different machine cable. The port setting is incorrect. Check the Windows printer settings to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the machine is attached to the correct one. 6. Troubleshooting 308