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Samsung SL-M3870FW User Manual Ver.1.0 (English) - Page 309

The machine prints, but, Half the is blank.

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Printing problems Condition Possible cause Suggested solutions The machine does not print. The machine may be configured incorrectly. The printer driver may be incorrectly installed. Check the Printing Preferences to ensure that all of the print settings are correct. Uninstall and reinstall the machine's driver. The machine is malfunctioning. Check the display message on the control panel to see if the machine is indicating a system error. Contact a service representative. The document size is so big that the hard disk Get more hard disk space and print the document again. space of the computer is insufficient to access the print job. The output tray is full. Once the paper is removed from the output tray, the machine resumes printing. The machine selects print The paper option that was selected in the materials from the wrong Printing Preferences may be incorrect. paper source. For many software applications, the paper source selection is found under the Paper tab within the Printing Preferences (see "Opening printing preferences" on page 53). Select the correct paper source. See the printer driver help screen (see "Using help" on page 54). A print job is extremely slow. The job may be very complex. Reduce the complexity of the page or try adjusting the print quality settings. Half the page is blank. The page orientation setting may be incorrect. Change the page orientation in your application (see "Opening printing preferences" on page 53). See the printer driver help screen (see "Using help" on page 54). The paper size and the paper size settings do not match. Ensure that the paper size in the printer driver settings matches the paper in the tray.Or, ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use (see "Opening printing preferences" on page 53). The machine prints, but the text is wrong, garbled, or incomplete. The machine cable is loose or defective. Disconnect the machine cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and the machine to another computer that you know works and try a print job. Finally, try a new machine cable. 6. Troubleshooting 309

Section	Page
Basic	1
1. Introduction	4
Key benefits	5
Features by models	7
Useful to know	12
About this user’s guide	13
Safety information	14
Machine overview	19
Control panel overview	22
Turning on the machine	24
Installing the driver locally	25
Reinstalling the driver	28
2. Menu Overview and Basic Setup	29
Menu overview	30
Machine’s basic settings	35
Media and tray	37
Basic printing	52
Basic copying	58
Basic scanning	62
Basic faxing	63
Using USB memory device	67
3. Maintenance	72
Ordering supplies and accessories	73
Available consumables	74
Available accessories	75
Available maintenance parts	76
Storing the toner cartridge	77
Redistributing toner	78
Replacing the toner cartridge	81
Replacing the imaging unit	84
Installing accessories	85
Monitoring the supplies life	89
Setting the toner low alert	90
Cleaning the machine	91
Tips for moving & storing your machine	97
4. Troubleshooting	98
Tips for avoiding paper jams	99
Clearing jams	100
Understanding the status LED	117
Understanding display messages	120
5. Appendix	126
Specifications	127
Regulatory information	135
Copyright	147
Advanced	148
1. Software Installation	151
Installation for Mac	152
Reinstallation for Mac	153
Installation for Linux	154
Reinstallation for Linux	155
2. Using a Network- Connected Machine	156
Useful network programs	157
Wired network setup	158
Installing driver over the network	161
IPv6 configuration	170
Wireless network setup	173
Samsung MobilePrint	199
AirPrint	200
Google Cloud Print™	202
3. Useful Setting Menus	204
Before you begin reading a chapter	205
Print	206
Copy	207
Fax	211
Scan	216
System setup	220
Network setup	228
Job management	230
Direct USB	231
4. Special Features	232
Altitude adjustment	233
Storing email address	234
Entering various characters	236
Setting up the Address Book	238
Registering authorized users	242
Printing features	243
Scan features	258
Fax features	269
Using shared folder features	278
Using optional device features	279
5. Useful Management Tools	281
Accessing management tools	282
Easy Capture Manager	283
Samsung AnyWeb Print	284
Easy Eco Driver	285
Using SyncThru™ Web Service	286
Using Samsung Easy Document Creator	289
Using Samsung Easy Printer Manager	290
Using Samsung Printer Status	293
Using Samsung Printer Experience	295
Using the Linux Unified Driver Configurator	301
6. Troubleshooting	305
Paper feeding problems	306
Power and cable connecting problems	307
Printing problems	308
Printing quality problems	312
Copying problems	320
Scanning problems	321
Faxing problems	323
Operating system problems	325
Contact SAMSUNG worldwide	330
Glossary	335

Match case Limit results 1 per page

Printing problems

309

Troubleshooting

The machine does not

print.

The machine may be configured incorrectly.

Check the

Printing Preferences

to ensure that all of the print settings are correct.

The printer driver may be incorrectly installed.

Uninstall and reinstall the machine’s driver.

The machine is malfunctioning.

Check the display message on the control panel to see if the machine is indicating a

system error. Contact a service representative.

The document size is so big that the hard disk

space of the computer is insufficient to access the

print job.

Get more hard disk space and print the document again.

The output tray is full.

Once the paper is removed from the output tray, the machine resumes printing.

The machine selects print

materials from the wrong

paper source.

The paper option that was selected in the

Printing Preferences

may be incorrect.

For many software applications, the paper source selection is found under the

Paper

tab

within the

Printing Preferences

(see "Opening printing preferences" on page 53).

Select the correct paper source. See the printer driver help screen (see "Using help" on

page 54).

A print job is extremely

slow.

The job may be very complex.

Reduce the complexity of the page or try adjusting the print quality settings.

Half the page is blank.

The page orientation setting may be incorrect.

Change the page orientation in your application (see "Opening printing preferences" on

page 53). See the printer driver help screen (see "Using help" on page 54).

The paper size and the paper size settings do not

match.

Ensure that the paper size in the printer driver settings matches the paper in the tray.Or,

ensure that the paper size in the printer driver settings matches the paper selection in

the software application settings you use (see "Opening printing preferences" on page

53).

The machine prints, but

the text is wrong,

garbled, or incomplete.

The machine cable is loose or defective.

Disconnect the machine cable and reconnect. Try a print job that you have already

printed successfully. If possible, attach the cable and the machine to another computer

that you know works and try a print job. Finally, try a new machine cable.

Condition

Possible cause