Samsung SL-M3870FW User Manual Ver.1.0 (English) - Page 325

Operating system problems 1 Common Windows problems Condition Suggested solutions "File in Use" message appears Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver. during installation. "General Protection Fault", "Exception OE", "Spool 32", or "Illegal Operation" messages appear. Close all other applications, reboot Windows and try printing again. "Fail To Print", "A printer timeout error occurred" message appear. These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready mode or after printing has completed, check the connection and/or whether an error has occurred. Samsung Printer Experience is Samsung Printer Experience is not installed. Download the app. from the Windows Store and install it. not shown when you click more settings. Machine information is not displayed when you click the device in the Devices and Printers. Check the Printer properties. Click the Ports tab. (Control Panel > Devices and Printers > Right-click on your printer icon and select Printer properties) If the port is set to File or LPT, uncheck them and select TCP/IP, USB, or WSD. The error related toast message pops up. Refer to the Microsoft Windows User's Guide that came with your computer for further information on Windows error messages. 6. Troubleshooting 325