Samsung UN55TU690TFXZA User Manual

Samsung UN55TU690TFXZA Manual

Samsung UN55TU690TFXZA manual content summary:

  • Samsung UN55TU690TFXZA | User Manual - Page 1
    Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com Model Serial No. To directly go to the page that provides instructions on how to use the manual for visually impaired users, select the Learn the Menu Screen link
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    Service 44 Using the Gallery App 45 Using the SmartThings App 46 Using the e-Manual 49 Using the Internet 50 Playing pictures/video/music 55 Using Bixby TV Viewing 60 Using the Guide Mode and Expert Settings 76 Using the Sound Support Functions System and Support 78 Using the Time Functions and the
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    Troubleshooting Picture Issues 115 Testing the picture Sound and Noise Issues 119 Other issues Diagnosing TV operational issues Getting Support 133 Getting support through Remote Management 133 Finding the contact information for service 133 Requesting service FAQ The TV Screen does not Display
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    Accessibility Guidance Learn the Menu Screen 176 Using the Accessibility Menu 181 Using the TV with Voice Guide on 183 Using the guide 185 Using Schedule Viewing 186 Using the Channel List 187 Using Smart Hub 190 Launching the e-Manual 191 Using Bixby
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    Optical, Bluetooth, Wi-Fi, Wi-Fi Speaker Surround Setup HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. External Storage Connection Guide HDMI (ARC) Optical Bluetooth Wi-Fi Wi-Fi Speaker Surround Setup HDMI Troubleshooting Connect audio devices,
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    Connecting an Antenna You can connect a coaxial cable to your TV. An antenna connection is not necessary if you connect a cable box or satellite box. - 6 -
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    connect a LAN cable, the TV automatically accesses the Internet. If the TV does not automatically connect to the network, refer to "Network Issues" in "Troubleshooting." Use a CAT 7 (*STP type) cable for the connection. * Shielded Twisted Pair The TV will not be able to connect to the Internet if
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    . The network name (SSID) and security key are available on the wireless access point's configuration screen. See the wireless access point's user manual for more information. Wireless Connection Select your wireless network. Refresh Manage Saved Networks The image on your TV may differ from the
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    party custom controller is installed and configured specifically for a Samsung TV and if your Wi-Fi network is password protected. This function may not be supported depending on the model. Changing the name of the TV Settings General System Manager Device Name Try Now You can change the name of the
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    or Tap View. For information on how to share the screen with your mobile device, refer to Smartphone Screen Sharing (Smart View). Source Connection Guide • To turn off Screen Sharing (Smart View), disconnect the mobile device or press the button on the remote control. • Using the Smart View menu
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    Tap View By tapping the mobile device on your TV, you can watch mobile device's screen through the TV screen. This function may not be supported depending on the model. This function is available in Samsung mobile devices with Android 8.1 or higher. 1. Enable Tap View on your mobile device. For more
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    Connection Cables for External Devices You can view detailed information about the connection cables for external devices that can be connected to the TV. Cable name HDMI to HDMI Image Description Each cable simultaneously transmits digital video and audio signals from an external device to the
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    Cable name DVI to HDMI Image Description DVI to HDMI cables can transmit only digital video signals and not audio signals. We recommend that you use HDMI to HDMI cables. Optical Optical cables are used to transmit audio signals to external speakers with low signal loss. Optical cables do not
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    is displayed on the TV's screen. On the standard remote control, press the SOURCE button. To control a device (Blu-ray player, game console, etc.) that supports universal remote control with the TV's remote control, connect the device to an HDMI port on the TV, and then turn on the device. The
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    Displays device connection instructions. For more information, refer to "Connection Guide." • Universal Remote Lets you register external devices to your Samsung remote control and control them using the Remote. This function may not be supported depending on the model or geographical area. For
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    may differ with the model. Refer to the external device's operating manual when connecting it to the TV. The number of external device HDMI ports, but have DVI or DisplayPort ports instead. If your PC does not support HDMI video out, connect your PC with a DVI to HDMI or HDMI to DisplayPort
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    device's user manual. • The mobile device and your Smart TV must be connected to each other on the same network. • Use AirPlay if you are an iPhone or iPad user. For more information, refer to Smartphone Apple AirPlay. Source Connection Guide This function may not be supported depending on the
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    external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen. This function may not be supported depending on the model or geographical area. You can also use the Anynet+ (HDMI-CEC) function to operate
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    remote control. You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote control. Connecting an external device through Anynet
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    . XInput USB gamepads are supported. For more information, refer to Input Device in Connection Guide ( Source Connection Guide Input Device). Connecting a , refer to the Bluetooth device's user manual. This function may not be supported depending on the model or geographical area. - 20 -
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    Using the keyboard and mouse Button Directional keys Windows key Enter key ESC key F1 / F2 / F3 / F4 key F5 key F6 key F7 key F8 key F9 / F10 key F11 / F12 key Page Up / Page Down Left-click Right-click Description Use to navigate the menu, or move the focus to highlight items on the Home Screen.
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    Setting up the input devices Settings General External Device Manager Input Device Manager • Keyboard Settings You can set up the keyboard with the Keyboard Language and Keyboard Type functions. • Mouse Settings You can set up the mouse with the Primary Button and Pointer Speed functions. Entering
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    2.Options Select on the virtual keyboard screen. The following options are available: The options available may differ depending on the function running currently. • Recommended text • Reset Recommended Text Memory • Accented Character Preview • Predict Next Character (when using direction buttons)
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    Smart Hub, the TV must be connected to the Internet. Some Smart Hub features may not be supported depending on the service provider, language, or geographical area. Smart Hub service outages can be caused by disruptions in your Internet service. To use Smart Hub, you must agree to the Smart Hub
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    Screen Press the button. Sources TV Source HDMI 1 USB Remote Access Connection Guide Universal Remote The image on your TV may differ from the image above You can quickly set frequently used functions by clicking the icons. • e-Manual You can open the user manual embedded in your TV. - 25 -
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    the Viewing Environment for External Devices." This function is only available when an external input source is being used. This function may not be supported depending on the model. • Caption You can watch TV broadcasts with captions. To activate or deactivate the Caption function, press the Select
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    devices that support the Dolby Digital+ format. HDMI (ARC) is supported by some problem is found, the TV can call for technical support. • All Settings Display the Settings menu. This function may not be supported the Internet. This function may not be supported depending on the model. 4. Apps You
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    appears on the right and the following functions are available: - Delete All You can delete all your notifications. - Settings You can select services you want to be notified about. When you select Allow sound, notifications are displayed with a notification sound. • Privacy Choices You can view
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    dramas, and movies, in one place. Universal Guide can recommend content tailored to your preferences. You service. Images may look blurry depending on the service provider's circumstances. This function may not be supported supported only in The Frame. For more information, refer to the provided user
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    right directional button, and then press the Select button. The selected app is moved on the Home screen. In the region that does not support the Universal Guide, press the down directional button on the remote control. 8.Removing an item on the Home Screen Move the focus to the app you want
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    the current menu. This function may not be supported depending on the app. Testing Smart Hub connections Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Resetting Smart Hub Settings Support Device Care Self Diagnosis Reset Smart Hub Try
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    Using a Samsung account Create and manage your own Samsung account. Settings General System Manager Samsung Account Try Now You can view the entire text of the Terms & Policy in Settings General System Manager Samsung Account My Account Terms & Conditions, Privacy Policy after logging in to your
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    Managing your Samsung account Settings General System Manager Samsung Account My Account When you sign in to your Samsung account, you can use the following functions: • Sign Out When multiple people share the TV, you can sign out of your account to prevent others from seeing it. To sign out of
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    function. Connect a keyboard and mouse to this TV before starting. Featured Functions Remote PC Screen Sharing (Wireless) Added Cloud Services Samsung DeX Office 365 Add Cloud Service The image on your TV may differ from the image above depending on the model and geographical area. Connecting
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    later. And the operating system must be a Professional or higher edition. Remote connection to a PC running on Mac via the VNC protocol is only supported for Mac OS X 10.5 or later. • Windows OS: 1) Right-click the My Computer icon on Desktop or Windows Explorer and then click Properties. 2) Click
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    network, it is required to know the public IP and configure the router and AP. Check whether the router connected to the computer supports port forwarding. When the company provides additional security features such as firewall, seek help from a security officer. Home Office 2.Enter the Username
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    Playing Multimedia Content on a Remote PC When you move the mouse cursor to the top of the screen after accessing a remote computer, the top bar appears. When the sharing folder icon is clicked in the top bar, the folders shared on Windows or Mac OS appear. You can play back any media content in a
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    Guide and then follow the screen instructions. This function is available only on mobile devices that support the Service Select the Add Cloud Service icon. Use the bookmarking function of the browser, you can add or delete the cloud service link to or from Remote Access. To add the cloud service
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    , you can use the browser's automatic shutdown or clear the history logs. Before accessing the cloud service, refer to "Read Before Using the Internet Function." The cloud service supports the following keyboard shortcuts: • F1: Returns to Remote Access's Home screen. • F8: Mutes the sound. • F9
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    Using the Apps Service Download and run various apps from Smart Hub. Apps You can enjoy a wide range of content, including news, sports, weather, and games by installing the
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    app's icon and indicate the following: - : The app is installed on a USB device. - : The app has a password. - : The app needs to be updated. - : The app supports the mirroring function. - 41 -
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    Managing installed apps Select Settings on Apps. You can manage installed apps. Settings Copyright Auto Update : ON Delete Add to Home Lock Move Reinstall View Details The image on your TV may differ from the image above depending on the model and geographical area. 1.Removing an app 1. Select
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    Move. 3. Move the app to the desired location. 4. Press the Select button. The selected app is moved. This function may not be supported depending on the model or geographical area. 5.Reinstalling an app 1. Select the app to install again. 2. Select Reinstall. Reinstallation starts. 6.Checking the
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    . You can enjoy various content synchronized with a mobile device that supports the Samsung Cloud. The available content types are photos, videos, your Samsung account that uses the Samsung Cloud. This function may not be supported depending on the model. 1. Open category Move to at the top left
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    can monitor and configure smart devices you connected to the SmartThings service via the SmartThings app installed on them. You can receive be logged in to your Samsung account. This function may not be supported depending on the model or geographical area. 1.Location selection list Press
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    and home appliances registered on the server. Please refer to the user guide of the SmartThings app on your mobile device for more details. the e-Manual Control and read the manual embedded in your TV. Launching the e-Manual Settings Support Open e-Manual You can view the embedded e-Manual that
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    Using the buttons in the e-Manual e-Manual Guide Troubleshooting First Time Use Recently Viewed Manual. 3. (Index) Select a keyword to navigate to the relevant page. This function may not be supported depending on the model or geographical area. 4.Moving to FAQ You can find the troubleshooting
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    e-Manual Internet Surf the Internet on your TV. Before using the Internet, refer to "Read Before Using the Internet Function." Words in blue access the corresponding menu item and try out the feature right away. 7. (Link) Access an underlined topic referred to on an e-Manual page immediately. - 48 -
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    Using the Internet Surf the Internet on your TV. Internet When you run Internet, you can see recently viewed web sites or featured recommendations. When you select a desired web site, you can get immediate access to it. You can use the Internet function more easily after connecting a keyboard and
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    such as USB devices, mobile devices, and cameras on the TV. You cannot play media content if the content or the storage device is not supported by the TV. For more information, refer to "Read Before Playing Photo, Video, or Music Files." Backup important files before connecting a USB device. Samsung
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    by Title or Date. This function may not be supported depending on the type of external device. 3.Options Deletes devices connected to the TV via your network may not play smoothly due to network communication problems. If this occurs, use a USB device. Playing multimedia content on a USB device
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    the TV speaker. If the TV and the sound bar are connected wirelessly, the operation may be restricted. This function may not be supported depending on the model or geographical area. Buttons and functions available while playing multimedia content Press the Select button while playing any video, or
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    specific playback section, move up the focus on the playback bar, and then select one of the five thumbnails. This function may not be supported depending on the file format. • Stop Stop the contents being played. • Previous / Next Displays the previous or the next multimedia content file. • Rewind
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    . If subtitles are not displayed correctly, check the encoding setting. Rotates the video. Changes the audio language. This function is only available if the video supports multi-track sound. Displays detailed information about the current multimedia content. - 54 -
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    Remote to control your TV. This function is available only if Voice Assistant is set to Bixby. ( Settings General Voice Voice Assistant) This function is supported only in The Frame. Bixby is available only when the TV is connected to the Internet. To use Bixby, you must register and sign in
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    Samsung Smart Remote buttons. Press and hold the your Samsung Smart Remote, say a command, and then release the button. button on To view the Bixby guide, press the button once: • When you press the button, the Explore Now button appears at the bottom of the screen. Press the Select button to
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    Bixby Screen Explore Bixby You can say something like: All Services The image on your TV may differ from the image Settings You can change the settings for using Bixby. These functions may not be supported depending on the geographical area. These functions can be set in Bixby Voice settings
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    set Voice Hint to Off ( Voice Hint). Settings General Voice 5.All Services You can learn the voice commands that let you use Bixby in various TV with various voice commands. Read Before Using Bixby • The supported voice interaction languages and features may differ depending on the geographical
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    characters are not supported. Consequently, if a word or sentence contains numeric values or symbols, the function may not operate properly. • Searched results may not provide complete results. • You may be required to pay for some apps. Consequently, you may encounter a service application or
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    Channel) button on the Samsung Smart Remote or press the GUIDE To see information about analog channels and use the analog channel functions of the Guide, you must finish the service provider settings in initial setup. To view the Guide, you must first set the TV's clock ( Settings General System
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    a schedule viewing, you must first set the TV's clock ( Clock). Settings General System Manager Time Using the schedule viewing options from the guide screen On the Guide screen, select a program you would like to view, press and hold the Select button, and then select Schedule Viewing in the pop
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    set up a maximum total of 30 Schedule Viewing entries. • Edit You can set the start time of a scheduled viewing. If you choose a program from the Guide, the Start Time can be set to up to 10 minutes before the program. • Delete You can delete scheduled viewings. • View Details You can view
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    box. You do not need to use this function if your TV is connected to a cable box or satellite box. This function may not be supported depending on the incoming broadcast signal. • All Channels Displays the channels that the TV found during the Auto Program channel search. These are the channels
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    Editing Channels Edit the channels stored on your TV. Live TV Channel List Edit Channels The Edit Channels screen contains the following icons: - : A favorite channel On the Edit Channels screen, you can select channels and use the following functions: • Delete / Restore After selecting a target
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    Using a Personal Favorites List Designate frequently watched channels as favorite channels. Favorite channels are highlighted in the Edit Channels and Channel List screens with the symbol. You can create up to five favorites lists so that your family members can create their own personal favorites
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    The default PIN is "0000." To change the PIN, go to Settings General System Manager Change PIN. Program Rating Lock Settings may not be supported depending on your input signal. For more information about how to set your password, refer to "Setting up a password." For more information about the
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    when a message appears requesting the code. Enable Data Service Settings Broadcasting Data Service Access services from entertainment providers, online providers, and CE manufactures through Data Service. This function may not be supported depending on the model or geographical area. Some channels
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    select the multi-track sound function depending on broadcasting signal. This function may not be supported depending on the model or geographical area. Checking digital channel signal info and strength Settings Support Device Care Self Diagnosis Signal Information Try Now If your TV is attached to
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    (e.g., movie) as it is. The image defined as FILMMAKER MODE automatically switches to FILMMAKER MODE while watching. This function may not be supported depending on the model or geographical area. FILMMAKER MODE may look darker than other picture modes. You can change FILMMAKER MODE to a different
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    Settings Try Now When LED Clear Motion is set to On, the screen appears darker than when it is Off. This function may not be supported depending on the model. • Contrast Enhancer Try Now • Film Mode Try Now This function is only available when the input signal is TV, AV, Component
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    to optimize the TV's settings for playing video games with a gaming console, such as a PlayStation™, Xbox™, or Nintendo Switch™. This function may not be supported depending on the model. The game mode is not available for normal TV viewing. The screen may shake somewhat. When Game Mode is enabled
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    button to set the Input Signal Plus function to On, the TV screen may flicker. When you connect the TV to an external device that supports only the UHD 24 Hz or UHD 30 Hz frequency, or any FHD frequency, the Input Signal Plus function may not be available. In this
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    Picture Size Settings • Picture Size Try Now You can change the size of the picture displayed on the TV screen to 16:9 Standard, Custom, or 4:3. Supported picture sizes differ with the input signal. For more information, refer to "Picture sizes and input signals." • Fit to Screen Try Now Fitting the
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    type or your listening environment. When an external device is connected, Sound Mode may change accordingly. This function may not be supported depending on the model. Configuring advanced sound settings Settings Sound Expert Settings Try Now You can personalize the sound quality by adjusting
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    Try Now This feature is only available when the external device is connected via HDMI (eARC) and SPDIF (Sony Philips Digital Interface). HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. • Dolby Atmos Compatibility Try Now You can set the TV to allow
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    speakers may not be controlled with the remote control. When an external speaker is enabled, some sound menus are not supported. Refer to the sound bar's user manual when connecting it to the TV. Listening to the TV through Bluetooth devices Settings Sound Sound Output Bluetooth Speaker List You
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    about how to connect and use a Samsung audio device that supports the Wi-Fi function, refer to its user manual. Settings Sound Wi-Fi Speaker Surround Setup Try Now If you've connected one or more Samsung wireless audio devices that support the Wi-Fi function to the TV, you can create an
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    You can configure system and support settings, such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. Settings General System Manager Time Try Now You can set the Clock manually or automatically. Once the
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    . • Time Zone Selects your time zone. This function is only available when the Clock Mode is set to Auto. This function may not be supported depending on the model or geographical area. • DST Automatically adjusts for Daylight Saving Time (DST). This function is only available when the Clock Mode
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    General System Manager Time Clock Clock Mode Manual When Clock Mode is set to Manual, you can directly enter the current date 180 minutes after which it will turn off the TV. This function may not be supported in some viewing modes. Turning off the TV using the off timer Settings General System
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    a still image for 2 hours or more. This function may not be supported in some viewing modes. Reducing the energy consumption of the TV Settings General bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness. • Minimum Brightness Try Now When Ambient
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    in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package. Updating the TV automatically Settings Support Software Update Auto Update Try Now If the TV is connected to the Internet, you can have the TV's software update itself automatically while you
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    is provided in the language that is specified on the TV Language. However, some languages are not supported by Voice Guide even though they are listed in the TV Language. English is always supported. For more information about the TV Language settings, refer to "Changing the menu language." - 83
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    General Accessibility Video Description Try Now You can activate an audio guide that provides an audio description of video scenes for the impaired. This function is only available with broadcasts that provide this service. White text on black background (high contrast) Settings General
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    Accessibility menus are not available. This function may not be supported depending on the model or geographical area. Enlarging the font to exit Learn TV Remote. This function is only available when Voice Guide is enabled. Learning about the TV menu Settings General Accessibility Learn Menu Screen
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    Caption Settings Try Now Set Caption to On to watch programs with the captions displayed. Captions are not displayed by programs that do not support captions. This function has no relationship with the features for controlling subtitles of DVD or Blu-ray players. To control DVD or Blu-ray
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    function is active, you can set the volume of the Bluetooth headphone higher than the volume of the TV speaker. This function may not be supported depending on the model. When you connect the Bluetooth headphone to the TV, Multi-output Audio is activated. For more information, refer to "Listening to
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    function, the TV must be connected to the Internet. This function may not be supported depending on the model or geographical area. • Bixby / Amazon Alexa / Google Assistant To use the Voice Assistant, follow the instructions on the TV screen to enable the selected Voice Assistant. To change the
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    in a store. With Retail Mode, some functions are disabled, and the TV settings automatically reset after a preset amount of time. This function may not be supported depending on the model. - 89 -
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    iPad, or Mac on the TV screen. This function may not be supported depending on the model. Restoring the TV to the factory settings Settings General the Initial Setup screen. For more information on Reset, refer to the user manual that came with the TV. If you skipped some steps in the initial
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    Precautions and Notes You can get instructions and information that you must read after installation. Read If this occurs, run the application's tutorial or visit the service provider's website. • Depending on the service provider's policies, certain applications may not support multitasking. - 91 -
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    with the oldest entries being overwritten first. • Depending on the types of video/audio codecs supported, you may not be able to play certain HTML5 video and audio files. • Video sources from PC-optimized streaming service providers may not play properly on our proprietary Internet browser. - 92 -
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    the model or geographical area. • To use wireless Internet, the TV must be connected to a wireless access point or modem. If the wireless access point supports DHCP, the TV can use a DHCP or static IP address to connect to the wireless network. • Select a channel that is not currently being used by
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    is a class designation for mass storage devices. Types of MSC devices include external hard drives, flash card readers, and digital cameras. (USB hubs are not supported.) These kinds of devices must be connected directly to the USB port. The TV may not be able to recognize a USB device or read the
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    Supported subtitles Subtitle formats Name MPEG-4 Timed text SAMI SubRip SubViewer Micro DVD SubStation Alpha Advanced SubStation Alpha SMPTE-TT Text Video formats with subtitles Name
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    ALAC Codec MPEG1 Audio Layer 3 AAC FLAC Vorbis WMA wav midi ape AIFF ALAC Note Supports up to 2 channels Supports up to 2 channels WMA is supported up to 10 Pro 5.1 channels. WMA lossless audio is not supported. Supports type 0 and type 1. Seek is not supported. Supports USB device only. - 96 -
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    Microsoft MPEG-4 v1, v2, v3 Window Media Video v7 (WMV1), v8 (WMV2) H.263 Sorrenson VP6 AV1 *.webm *.rmvb WebM RMVB VP8 VP9 (Profile 0, profile 2 supported) AV1 RV8/9/10 (RV30/40) Resolution 3840 x 2160 1920 x 1080 3840 x 2160 1920 x 1080 3840 x 2160 3840 x 2160 1920 x 1080 Frame rate (fps
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    may not function properly if there is a problem with the content. • Video content does / Voice are not supported. • QCELP and AMR NB/WB are not supported. • Vorbis is supported for up to 5.1 channels. • Dolby Digital+ is supported for up to 5.1 channels. • The supported sample rates are 8, 11
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    Supported video codecs (The Frame) File format *.avi *.mkv *.asf *.wmv *.mp4 *.mov *. Video v7 (WMV1), v8 (WMV2) H.263 Sorrenson VP6 AV1 *.webm *.rmvb WebM RMVB VP8 VP9 (Profile 0, profile 2 supported) AV1 RV8/9/10 (RV30/40) Resolution 1920 x 1080 1920 x 1080 1920 x 1080 Frame rate (fps) 60 60
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    may not function properly if there is a problem with the content. • Video content does / Voice are not supported. • QCELP and AMR NB/WB are not supported. • Vorbis is supported for up to 5.1 channels. • Dolby Digital+ is supported for up to 5.1 channels. • The supported sample rates are 8, 11
  • Samsung UN55TU690TFXZA | User Manual - Page 101
    Supported video codecs (T5/N5/M4 series or lower, BET-M, BET-B) File format *.avi *.mkv *.asf *.wmv *.mp4 *.mov *.3gp *.vro *.mpg *.mpeg *.ts *.tp *.trp *.
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    may not function properly if there is a problem with the content. • Video content does / Voice are not supported. • QCELP and AMR NB/WB are not supported. • Vorbis is supported for up to 5.1 channels. • Dolby Digital+ is supported for up to 5.1 channels. • The supported sample rates are 8, 11
  • Samsung UN55TU690TFXZA | User Manual - Page 103
    4:3 16:9 Standard, Custom 16:9 Standard, Custom *: This input signal is supported by TU6/TU7 series, BET-H. The input ports for external devices may differ the lock's user manual for more information. This function may not be supported depending on the model or geographical area. - 103 -
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    resolution for UHD input signals. • Resolution: 3840 x 2160p, 4096 x 2160p This function is supported by TU6/TU7 series, BET-H. If Input Signal Plus is set to Off Frame rate (fps) 50 / 60 Color Depth / Chroma Sampling 8 bit RGB 4:4:4 - YCbCr 4:4:4 -
  • Samsung UN55TU690TFXZA | User Manual - Page 105
    Read Before Connecting a Computer (Supported Resolutions) Check the resolutions supported for PC input signals. When in a blank screen or just the remote control sensor turning on. Refer to the user manual of your graphics card for compatible resolutions. The native resolution is 3840 x 2160 at 60
  • Samsung UN55TU690TFXZA | User Manual - Page 106
    VESA DMT Resolution (Dots x lines) 640 x 480 640 x 480 640 x 480 800 x 600 800 x 600 800 x 600 1024 x 768 1024 x 768 1024 x 768 1152 x 864 1280 x 720 1280 x 800 1280 x 1024 1280 x 1024 1440 x 900 1600 x 900 1680 x 1050 1920 x 1080 Display format 60 Hz 72 Hz 75 Hz 60 Hz 72 Hz 75 Hz 60 Hz 70 Hz 75
  • Samsung UN55TU690TFXZA | User Manual - Page 107
    88.787 192.996 59.951 119.998 The resolution may not be supported depending on the model. CTA-861 Resolution (Dots x lines) Display format 50.000 60.000 100.000 120.000 *: The resolution may not be supported depending on the model. Clock frequency (MHz) 241.500 497.750 Polarity (horizontal
  • Samsung UN55TU690TFXZA | User Manual - Page 108
    Resolutions for Video Signals Check the resolutions supported for video signals. CTA-861 Resolution (Dots x lines) Display format 720 (1440) x 576i 720 (1440) x 480i 720 x 576 720 x 480 1280 x 720 1280 x 720 1920 x
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    50.000 60.000 100.000 120.000 *: The resolution may not be supported depending on the model. VESA CVT Resolution (Dots x lines) Display format Horizontal Hz 88.787 192.996 59.951 119.998 The resolution may not be supported depending on the model. Clock frequency (MHz) 297.000 297.000 297.000
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    -band devices including medical equipment, microwave ovens, and wireless LANs. • If the problem persists, we recommend you use a wired connection. - DIGITAL AUDIO OUT (OPTICAL) port - HDMI (eARC) port HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model
  • Samsung UN55TU690TFXZA | User Manual - Page 111
    To unblock a category, select the lock icon. To unblock all the categories in a row, select the lock under ALL. This function may not be supported depending on the model or geographical area. Categories on the left: • TV-Y: Young children. • TV-Y7: Children 7 and over. • TV-G: General audience. • TV
  • Samsung UN55TU690TFXZA | User Manual - Page 112
    Blocking movies based on their Motion Picture Association of America (MPAA) rating This rating system applies to all materials with supplied ratings in the U.S.A. From the MPAA: "The Motion Picture Association of America (MPAA) has implemented a rating system that provides parents or guardians with
  • Samsung UN55TU690TFXZA | User Manual - Page 113
    Blocking programs based on their Canadian French Rating This rating system applies to all rated material viewed on French-Canadian TV channels. Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a category, select the lock icon. • G:
  • Samsung UN55TU690TFXZA | User Manual - Page 114
    Source License Notice Open Source used in this product can be found on the following webpage (http://opensource.samsung.com). This license may not be supported depending on the model or geographical area. - 114 -
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    watching TV. If your problem is not addressed in the Troubleshooting section, view the FAQ section or contact the Samsung Call Center. Picture Issues When the TV has trouble with the picture, these steps may help resolve the problem. Testing the picture Settings Support Device Care Self Diagnosis
  • Samsung UN55TU690TFXZA | User Manual - Page 116
    Time Off Timer If you are having problems powering on your TV, there are a number of things to check before calling the service department. Confirm that the TV's power check the connection to the TV. • Source Connection Guide When the symptom persists, contact your service provider. - 116 -
  • Samsung UN55TU690TFXZA | User Manual - Page 117
    box or cable box supports the content or broadcast for UHD and set the resolution. For more information, contact your service provider. When using a are connected to the correct jacks. Incorrect or loose connections may cause color problems or a blank screen. The color is poor or the picture is
  • Samsung UN55TU690TFXZA | User Manual - Page 118
    The problem The picture is black and white Try this! Use a composite cable when you connect AV equipment to the TV. If you are using the composite cable, connect the video cable (Yellow) to the VIDEO (Yellow / Green) input port. The COMPONENT IN port may not be supported depending on the model or
  • Samsung UN55TU690TFXZA | User Manual - Page 119
    problem. Testing the sound Settings Support Device Care Self Diagnosis Sound Test Try Now If the TV plays the Sound Test melody without distortion, there may be a problem the external device. When the symptom persists, contact your service provider. Check whether Digital Output Audio Format is set
  • Samsung UN55TU690TFXZA | User Manual - Page 120
    The problem The speakers are making an odd sound. The sound is interrupted. is supported by some models. Check the HDMI port name of the purchased product's model. Turn off the Voice Guide function in Voice Guide Settings. • Settings General Accessibility Voice Guide Settings Guide Voice
  • Samsung UN55TU690TFXZA | User Manual - Page 121
    The problem The volume of the external device cannot be adjusted. I want the Settings General External Device Manager Anynet+ (HDMI-CEC) is active on your TV. HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. When you connect the Samsung Soundbar
  • Samsung UN55TU690TFXZA | User Manual - Page 122
    difficulties receiving broadcasts, these steps may help resolve the problem. The problem "Weak or No Signal" displayed in TV mode on the caption function on the device. For more information, contact your service provider. Broadcasting is deactivated. Broadcasting is only available when Source is
  • Samsung UN55TU690TFXZA | User Manual - Page 123
    steps may help resolve the problem. The problem The "Mode Not Supported" message appears. The video instructions at PC Screen Sharing (Wireless) in Connection Guide, and then try to connect. • Source Connection Guide • Source Connection Guide Video Device HDMI Troubleshooting When using a set
  • Samsung UN55TU690TFXZA | User Manual - Page 124
    The problem The PC screen does not appear or it flickers. Try this! When the PC screen does not appear or the PC is not , check that the PC is in Sleep mode. When the set resolution is not matched, the screen may flicker. For the PC supported resolution, see 'Read Before Connecting a Computer
  • Samsung UN55TU690TFXZA | User Manual - Page 125
    Internet, these steps may help resolve the problem. Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Try Now If the TV has trouble with network connection or TV services, check the Smart Hub connection status. The problem Try this! Wireless network connection failed
  • Samsung UN55TU690TFXZA | User Manual - Page 126
    Issues When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem. The problem What is Anynet+? Anynet+ does not work. Try this! You can use the TV's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the TV via an HDMI cable
  • Samsung UN55TU690TFXZA | User Manual - Page 127
    play function when Reset is in progress. Check whether the device supports Anynet+. Anynet+ devices must be connected to the TV using working, these steps may help resolve the problem. The problem The remote control does not work. External manually in Source Universal Remote Setup. - 127 -
  • Samsung UN55TU690TFXZA | User Manual - Page 128
    are not provided by the TV but by the application service provider. Refer to the Help section on the application service provider's website. Media Files When files don't play, this may help resolve the problem. The problem Some files are interrupted during playback. Some files can't be
  • Samsung UN55TU690TFXZA | User Manual - Page 129
    Voice Assistant Issues When the Voice Assistant isn't working, these steps may help resolve the problem. The problem The voice commands do not work well. Try this! Voice commands may differ depending on the Voice Assistant. Refer to the command examples for each
  • Samsung UN55TU690TFXZA | User Manual - Page 130
    in relation to the product. The problem The TV is hot. The TV TV and reassemble it. Refer to the Quick Setup Guide and make sure that the stand is assembled correctly. PIP when Smart Hub is active. This function may not be supported depending on the model or geographical area. A POP (TV
  • Samsung UN55TU690TFXZA | User Manual - Page 131
    The problem The TV is making a humming noise. The software update over the latest software version. To turn off Voice Guide, move the focus from Accessibility Shortcuts to Voice Guide and then press the Select button. You can turn on or off Voice Guide. To run Accessibility Shortcuts, see the
  • Samsung UN55TU690TFXZA | User Manual - Page 132
    Test • Sound Test • HDMI Troubleshooting • Signal Information • Smart Hub Connection Test • Reset Smart Hub The problem Cannot select Signal Information in Self accounts, linked service accounts, Smart Hub service agreements, and Smart Hub applications. • Settings Support Device Care Self
  • Samsung UN55TU690TFXZA | User Manual - Page 133
    button until the customer information pop-up window appears. Requesting service Settings Support Device Care Request Support Try Now You can request service when you encounter a problem with the TV. Select the item matching the problem that you encountered, enter the required item, move the focus
  • Samsung UN55TU690TFXZA | User Manual - Page 134
    FAQ In this section, you'll find the answers to the e-Manual questions we get asked about most often. The TV Screen does not Display Properly When the TV screen does not look right, you can check
  • Samsung UN55TU690TFXZA | User Manual - Page 135
    HDMI IN HDMI IN Check the antenna and HDMI cable connections. HDMI IN If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines. - 135 -
  • Samsung UN55TU690TFXZA | User Manual - Page 136
    Try changing channels using the remote control. Source Press the button, select Source, choose another input source. - 136 -
  • Samsung UN55TU690TFXZA | User Manual - Page 137
    If the same problem persists, run a diagnostic test. On the remote control, press the button. Settings Select Settings Support Device Care Self Diagnosis Picture Test. Support Device Care Support Select Settings Support Device Care Self Diagnosis Picture Test. - 137 -
  • Samsung UN55TU690TFXZA | User Manual - Page 138
    Picture Test OK When a message appears, select OK and follow the on-screen instructions to complete the test. When a message appears, select OK and follow the on-screen instructions to complete the test. Picture Test Complete Close When a message appears, select Close and follow the on-screen
  • Samsung UN55TU690TFXZA | User Manual - Page 139
    If the problem disappears during the test, check your TV signal. On the remote control, press the button. Settings Select strength. Settings Support Device Care Self Diagnosis Signal Information to check the signal Support Device Care Support Select strength. Settings Support Device Care
  • Samsung UN55TU690TFXZA | User Manual - Page 140
    Signal Information Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception. Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now - 140 -
  • Samsung UN55TU690TFXZA | User Manual - Page 141
    The TV does not Turn On If the TV screen is black, it is generally caused by a loose power cord or the peripheral device is turned off. When your TV does not turn on The color and design of the TV and its accessories and the features may differ depending on the model or geographical area. If your TV
  • Samsung UN55TU690TFXZA | User Manual - Page 142
    Power If the remote control sensor is not turned on, unplug the power cable and plug it back in. One Connect Cable One Connect Cable Disconnect and reconnect the One Connect cable between the TV and the One Connect (OC) Box. Make sure that the One Connect cable is not pinched or bent sharply. - 142
  • Samsung UN55TU690TFXZA | User Manual - Page 143
    Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn on your TV. If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply. If the TV screen is still blank, softly tap it
  • Samsung UN55TU690TFXZA | User Manual - Page 144
    control, press the button. When the Home Screen appears, the TV is turned on but the connected external device does not work or any connection problem occurs. HDMI IN One Connect Cable HDMI IN One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box
  • Samsung UN55TU690TFXZA | User Manual - Page 145
    Power If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. HDMI IN One Connect Cable HDMI IN One Connect Cable Check the
  • Samsung UN55TU690TFXZA | User Manual - Page 146
    devices are properly connected. The COMPONENT IN port may not be supported depending on the model or geographical area. Also make sure that the Home Screen ( Source). HDMI IN HDMI IN HDMI IN If the same problem continues, try connecting another external device to the TV using an HDMI cable.
  • Samsung UN55TU690TFXZA | User Manual - Page 147
    The Picture is Distorted, or No Sound Comes Out of the Sound Bar No TV sound from the soundbar, or distorted TV picture is usually caused by poor connections. When the TV does not connect with an external device properly The color and design of the TV and its accessories and the features may differ
  • Samsung UN55TU690TFXZA | User Manual - Page 148
    TV or the One Connect (OC) Box, then unplug the power cord and plug it back into the wall outlet. HDMI If the external device supports UHD video, use a dedicated HDMI cable (4K) for HDMI video playback. Component Component If a component cable is used, make sure that the colored connectors are
  • Samsung UN55TU690TFXZA | User Manual - Page 149
    HDMI IN For better video quality, use an HDMI cable if your external device supports it. LAN HDMI Satellite If you are using a set-top box, check the cable connection. The cable you need to check depends on the type
  • Samsung UN55TU690TFXZA | User Manual - Page 150
    the settings menu of the external device, and ensure that your TV supports the video output mode. FHD TVs support up to 1080p video output, and UHD TVs support up to 2160p video output. One Connect Cable One Connect Cable If the problem persists, and if your TV uses the One Connect Cable, disconnect
  • Samsung UN55TU690TFXZA | User Manual - Page 151
    the HDMI connector on the back of the TV. The cable must be connected to the HDMI (eARC) port on your TV. HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model. - 151 -
  • Samsung UN55TU690TFXZA | User Manual - Page 152
    Internet Access is not Available When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. When the TV can't connect to the Internet The color and design of the TV and its accessories and the features may differ depending on
  • Samsung UN55TU690TFXZA | User Manual - Page 153
    Settings Select Settings General Network Network Status to check the network status. General Network General Select Settings General Network Network Status to check the network status. Network General Reset Network If the network isn't connected, a network reset may be required. - 153 -
  • Samsung UN55TU690TFXZA | User Manual - Page 154
    Make sure that your access point is working properly. Check the LED indicators on your access point to make sure it is operating normally. If you are using a wireless access point, check the access point location. If the access point is too far from the TV, move it closer. Try rebooting the access
  • Samsung UN55TU690TFXZA | User Manual - Page 155
    IP Settings to change to a different DNS server. If a test occurs, cancel it and select IP Settings. General Network General If the same problem continues, select Settings General Network Network Status IP Settings to change to a different DNS server. If a test occurs, cancel it and select IP
  • Samsung UN55TU690TFXZA | User Manual - Page 156
    then select OK. Update now If the same problem continues, a software update or factory reset may be required. Related menu path Settings General Network Network Status Try Now Settings General Network Reset Network Try Now Settings Support Software Update Try Now Settings General Reset Try Now
  • Samsung UN55TU690TFXZA | User Manual - Page 157
    There is No Sound or the Speakers are Making an Odd Sound When there is an issue with the sound on the TV, you can check whether the issue is caused by the product, or the broadcasting signal and cables. When no sound comes out of the TV, or the sound is breaking up The color and design of the TV
  • Samsung UN55TU690TFXZA | User Manual - Page 158
    Audio Out/Optical TV Speaker Sound Output Check the volume on the screen. If a number for the TV volume is not displayed, select Sound Output. Then, select TV Speaker. Settings Sound Settings Check the volume on the screen. If a number for the TV volume is not displayed, select Sound Output.
  • Samsung UN55TU690TFXZA | User Manual - Page 159
    To check sound output, select Settings Support Device Care Self Diagnosis Sound Test. Update now If the same problem continues, a software update or factory reset may be required. If there is sound but it is not clear, run a diagnostic test. On the remote control,
  • Samsung UN55TU690TFXZA | User Manual - Page 160
    Go to Settings Settings Support Device Care Self Diagnosis Sound Test to check the sound. Support Device Care Support Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound. Settings If the test reveals a problem, select Settings Sound Expert Settings Reset Sound. -
  • Samsung UN55TU690TFXZA | User Manual - Page 161
    Sound Sound Expert Settings If the test reveals a problem, select Settings Sound Expert Settings Reset Sound. Settings If the test shows no problems, select Information. Settings Support Device Care Self Diagnosis Signal - 161 -
  • Samsung UN55TU690TFXZA | User Manual - Page 162
    If the test shows no problems, select Information. Settings Support Device Care Self Diagnosis Signal Signal Information Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception. Update now If the same problem continues, a software update or factory
  • Samsung UN55TU690TFXZA | User Manual - Page 163
    menu path Settings Sound Sound Output Try Now Settings Support Device Care Self Diagnosis Sound Test Try Now Settings Sound Expert Settings Reset Sound Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now Settings Support Software Update Try Now Settings General Reset Try
  • Samsung UN55TU690TFXZA | User Manual - Page 164
    The Remote Control does not Work If the remote control is not working, the battery may be too low. When the remote control does not work The color and design of the TV and its accessories and the features may differ depending on the model or geographical area. Verify that the infrared remote control
  • Samsung UN55TU690TFXZA | User Manual - Page 165
    Remove any obstruction covering the receiver on your TV. Make sure the remote control works properly. You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone. - 165 -
  • Samsung UN55TU690TFXZA | User Manual - Page 166
    If you don't see any infrared signal, replace the batteries of the remote control. If you don't see any infrared signal, replace the batteries of the remote control. - 166 -
  • Samsung UN55TU690TFXZA | User Manual - Page 167
    The remote control will work more effectively if you point it at the remote control sensor. If the same problem continues, try using the appropriate SAMSUNG remote control for your TV model. - 167 -
  • Samsung UN55TU690TFXZA | User Manual - Page 168
    If you use an Multi-Brand Remote (MBR) or universal remote and your remote cannot operate an external device, move the external device closer to the One Connect Box. - 168 -
  • Samsung UN55TU690TFXZA | User Manual - Page 169
    Internet, you can set it to receive periodic updates automatically. On the remote control, press the button and move to Settings using the directional button. Support Software Update Support To enable automatic updates, select Settings Support Software Update Auto Update. - 169 -
  • Samsung UN55TU690TFXZA | User Manual - Page 170
    Settings No Access Network If your TV is not connected to the Internet, you can update the software using a USB drive. Settings Select Settings Support About This TV and check the model code and software version. - 170 -
  • Samsung UN55TU690TFXZA | User Manual - Page 171
    Support Support About This TV Select Settings Support About This TV and check the model code and software version. About This TV Model code: Software version: Select Settings Support About This TV and check the model code and software version. Using a computer, connect to www.samsung.com. -
  • Samsung UN55TU690TFXZA | User Manual - Page 172
    Find your TV model and download the firmware file. SEE ALL SUPPORT Find your TV model and download the firmware file. Firmware Download Click Download to download the firmware. - 172 -
  • Samsung UN55TU690TFXZA | User Manual - Page 173
    Unzip the downloaded file and store it in your USB drive top folder. Unzip the downloaded file and store it in your USB drive top folder. USB USB USB Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box. - 173 -
  • Samsung UN55TU690TFXZA | User Manual - Page 174
    your TV while the firmware update is in progress. Settings After your TV turns on, select Settings Support About This TV and check the new firmware version. Support Support About This TV After your TV turns on, select Settings Support About This TV and check the new firmware version. - 174 -
  • Samsung UN55TU690TFXZA | User Manual - Page 175
    About This TV Model code: Software version: After your TV turns on, select Settings Support About This TV and check the new firmware version. Related menu path Settings Support Software Update Auto Update Try Now Settings Support About This TV Try Now - 175 -
  • Samsung UN55TU690TFXZA | User Manual - Page 176
    and descriptions on their functions. This function may not be supported depending on the model or geographical area. Running the Accessibility Shortcuts can turn on or turn off the accessibility functions such as Voice Guide, Picture Off, Video Description, Caption, High Contrast, Enlarge, Learn
  • Samsung UN55TU690TFXZA | User Manual - Page 177
    A menu appears with the options to change Voice Guide, Volume, Speed, Pitch, and TV Background Volume. 8. Select the menu using the directional buttons, and then press the Select button. Running the Accessibility menu functions using Bixby This function is supported only in The Frame. To use Bixby
  • Samsung UN55TU690TFXZA | User Manual - Page 178
    for the visually impaired to use the TV. Voice guide supports basic operations such as changing channels and adjusting the feature also provides voice descriptions on Internet, Search, and other smart services. Move to Voice Guide and press the Select button to enable/disable the feature. • Picture
  • Samsung UN55TU690TFXZA | User Manual - Page 179
    on an external device such as set-top box and cable box, turn on the caption function on the device. For more information, contact your service provider. - Separate Closed Caption You can see the caption separated from the broadcast image. The captions from the broadcaster are classified into *open
  • Samsung UN55TU690TFXZA | User Manual - Page 180
    TV at comfortable sound levels. When you connect the Bluetooth headphone to the TV, Multi-output Audio is activated. This function may not be supported depending on the model. • Remote Button Repeat Settings You can configure the operation speed of the remote control buttons so that they slow down
  • Samsung UN55TU690TFXZA | User Manual - Page 181
    Using the TV with Voice Guide on Turn on Voice Guide that describes the menu options aloud to aid the visually impaired. Changing channel There are 3 ways to change the channel. Every time you change channels,
  • Samsung UN55TU690TFXZA | User Manual - Page 182
    they are available. To view more detailed program information, press and hold the Select button. Voice Guide will say more details such as a synopsis of the program. Press the left or right directional the program details. This function may not be supported depending on the geographical area. - 182 -
  • Samsung UN55TU690TFXZA | User Manual - Page 183
    supported depending on the model or geographical area. The information in the Guide is for digital channels only. Analog channels are not supported. If the Clock is not set, the Guide Select button, and then select Auto or Manual. If you select Manual, you can move to the Date or Time menu below to set
  • Samsung UN55TU690TFXZA | User Manual - Page 184
    this menu, and then press the Select button to choose an item. Press the RETURN button to close the menu and go back to the Guide. For the program you are currently watching, press and hold the Select button. • Schedule Viewing You can schedule the viewing of a broadcast scheduled program. • Cancel
  • Samsung UN55TU690TFXZA | User Manual - Page 185
    Setting up a schedule viewing You can set up a schedule viewing on two screens. • The Guide Screen On the Guide screen, select a program you would like to view, and then press and hold the Select selected item. This function may not be supported depending on the model or geographical area. - 185 -
  • Samsung UN55TU690TFXZA | User Manual - Page 186
    box. You do not need to use this function if your TV is connected to a cable box or satellite box. This function may not be supported depending on the incoming broadcast signal. • Samsung TV Plus While the TV is connected to the Internet, you can watch popular programs or highlights for
  • Samsung UN55TU690TFXZA | User Manual - Page 187
    , you can cancel the agreement. To cancel the Smart Hub service agreement, select Reset Smart Hub ( Settings Support Device Care Self Diagnosis Reset Smart Hub). Press the button on be on the Guide item. The items in this row may include Guide, Channel List, Schedule Manager, and others. - 187 -
  • Samsung UN55TU690TFXZA | User Manual - Page 188
    set frequently used functions by clicking the icons. You can set e-Manual, Picture Mode, Sound Mode, Sound Output, Game Mode, Caption, Sleep provided by the Smart Hub service. To use this feature, the TV must be connected to the Internet. This function may not be supported depending on the model.
  • Samsung UN55TU690TFXZA | User Manual - Page 189
    other services. • Universal Guide Universal Guide is one place. Universal Guide can recommend content service. Images may look blurry depending on the service provider's circumstances. This function may not be supported supported only in The Frame. For more information, refer to the provided user
  • Samsung UN55TU690TFXZA | User Manual - Page 190
    Support, and then select Open e-Manual to open the e-Manual. Settings Support Open e-Manual You can view the embedded e-Manual the section you want to read. The e-Manual contains a section called "Learn TV Remote" in are viewing this section of the e-Manual, pressing the buttons on the remote control
  • Samsung UN55TU690TFXZA | User Manual - Page 191
    Using Bixby A guide to using Bixby to control your TV. This function is supported only in The Frame. To use with more precise pronunciation. This function may not be supported depending on the model or geographical area. The supported language may differ depending on the geographical area. You
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E-MANUAL
Thank you for purchasing this Samsung product.
To receive more complete service, please register your
product at
www.samsung.com
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Serial No.
To directly go to the page that provides instructions on
how to use the manual for visually impaired users, select
the Learn the Menu Screen link below.
“Learn the Menu Screen
” Link