Samsung WF350ANP/XAA Trouble Shooting Guide (user Manual) (ver.1.0) (English) - Page 19

TROUBLE SHOOTING WARNING To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless testing requires power. TROUBLE DIAGNOSIS Wrong Water Temperature • Check if both of the water taps are fully open. • Make sure the domestic water heater is set to deliver water lower than 120°F (49°C) hot water at the tap. Also check water heater capacity and recovery rate. • If the water heater is located far from the washer, screw out the hot water tap and let its water pass until you get hot water. • Too Hot/Too Cold: Reduced amount of water is supplied while PCB controls the influx to regulate the actual temperature of the water in the tub. This may appear to be significantly hotter/colder than expected. • Check if the temperature selection is correct. • Disconnect inlet hoses from the Water Valve and remove any residue in the inlet screens. Noisy and/or Vibration/Walking • Check if the washer is leveled and the lock nuts are tightened up on the bottom plate. • Check if all of the shipping bolts and spacers are removed from the back panel. • Check if load is big enough and there is no unbalance.If there is not enough load, put in a few towels to balance it. • Check if the motor is fastened enough. • Remove various trouble contributors (such as dust coat on the floor). Rubber Feet Leaving Marks on Floor • Use a pencil eraser to remove mark. • Walk washer into location, do not drag. Additive Cups Full of Water • Small amount of water in bottom of additive cups is normal. • Remove and wash Dispenser Tray, removable Cup, and Rinse Cap. • Level washer. Buttons do not Respond • Option and Function buttons respond differently according to each cycle. • Child Lock feature has been selected. To disable feature press and hold Temp and Spin simultaneously until a beep is heard. • When display shows "End", only the Power button will function. Press Power and make new cycle selections. 19