Samsung WF350ANP/XAA Trouble Shooting Guide (user Manual) (ver.1.0) (English)
Samsung WF350ANP/XAA Manual
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Samsung WF350ANP/XAA manual content summary:
- Samsung WF350ANP/XAA | Trouble Shooting Guide (user Manual) (ver.1.0) (English) - Page 1
Service Manual for detailed installation, operating, testing, troubleshooting, and disassembly instructions. CAUTION All safety information must be followed as provided in Service Manual. WARNING To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing - Samsung WF350ANP/XAA | Trouble Shooting Guide (user Manual) (ver.1.0) (English) - Page 2
9 E2 10 dL 4 Door fails to lock after 7 attempts. Go to " Will Not Lock" Troubleshooting Section. A water level lower than the Reset 8 water level (25.6Khz) is detected for Go to "No Water Fill" 5 seconds during the Wash/Rinse Troubleshooting Section. cycle. Water Level Sensor Trouble. (When - Samsung WF350ANP/XAA | Trouble Shooting Guide (user Manual) (ver.1.0) (English) - Page 3
lock the door. do Door Lock/Unlock Test 12 tE 13 3E 14 Sr 15 Hr 16 nF1 29 Abnormal high/low temperature or resistance (Thermal sensor or PBA resistance). Go to " Board Input Test" and check Water Temperature. Check loose or pinched wires. Replace the washer is in suds period, "SUdS" will Guide - Samsung WF350ANP/XAA | Trouble Shooting Guide (user Manual) (ver.1.0) (English) - Page 4
; disconnect power to washer before servicing, unless testing requires power. TEST MODE Special Test Mode Power Off State Power On State (Normal User Mode) Quick Test Mode EEPROM Clear Mode Continuous Cycle Mode Service Mode Demo Mode Quick Test Mode Quick Spin Test Mode Cycle Count Check Mode - Samsung WF350ANP/XAA | Trouble Shooting Guide (user Manual) (ver.1.0) (English) - Page 5
electrical shock, personal injury or death; disconnect power to washer before servicing, unless testing requires power. Quick Test Mode: Quick : Water Valve Test - Spin Key : Door Lock/Unlock Test - Soil Key : Water/Steam Heater Test(Steam Models) Water Test(Non-Steam Models) - Signal Key : Drain - Samsung WF350ANP/XAA | Trouble Shooting Guide (user Manual) (ver.1.0) (English) - Page 6
power to washer before servicing, unless testing requires power. EEPROM Clear Check Definition of EEPROM Clear Mode: - EEPROM initialization. - All course/option settings are to be reset to default values after EEPROM initialization. - When Service arises and it needs PCB replacement, EEPROM should - Samsung WF350ANP/XAA | Trouble Shooting Guide (user Manual) (ver.1.0) (English) - Page 7
not true when the washer operation has already started. Definition of Service Mode: - Service Mode enables service technicians to verify the operation of the washing machine and do troubleshooting. - Service Mode can be entered during all washing cycle without interrupting the cycle except some of - Samsung WF350ANP/XAA | Trouble Shooting Guide (user Manual) (ver.1.0) (English) - Page 8
injury or death; disconnect power to washer before servicing, unless testing requires power. Quick Spin Test Mode Service Mode Dealy Start + Pre Wash While it is not in Hold Speed Mode Dealy Start + Pre Wash 3 sec While a cycle is not running Quick Spin Test Mode Start/Pause Hold Speed Mode - Samsung WF350ANP/XAA | Trouble Shooting Guide (user Manual) (ver.1.0) (English) - Page 9
avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless testing requires power. Cycle Count Check Mode Service Mode Signal Cycle Count Definition of Cycle Count Check Mode: - Cycle Count Check Mode is to tally up the number of washings. How - Samsung WF350ANP/XAA | Trouble Shooting Guide (user Manual) (ver.1.0) (English) - Page 10
ALIGNMENT AND ADJUSTMENTS WARNING To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless testing requires power. Fast Time Down Test Mode Service Mode Temp. Fast Time Down Test Mode Definition of Fast Time Down Test Mode: - Fast Time - Samsung WF350ANP/XAA | Trouble Shooting Guide (user Manual) (ver.1.0) (English) - Page 11
; disconnect power to washer before servicing, unless testing requires power. Board Input Test Mode Service Mode Spin Key Board Input Test that the No Spin LED is turned on, and press the Start/Pause key. The Door Lock Switch status will be displayed (UL if unlocked, LO if locked). 7. Turn the - Samsung WF350ANP/XAA | Trouble Shooting Guide (user Manual) (ver.1.0) (English) - Page 12
shock, personal injury or death; disconnect power to washer before servicing, unless testing requires power. Diagnostic Code Check Mode Service Mode Pure Cycle Diagnostic Code Start/Pause Pressing Cycle No. Before making Code Signal Cycle Count Definition of Diagnostic Code Check Mode - Samsung WF350ANP/XAA | Trouble Shooting Guide (user Manual) (ver.1.0) (English) - Page 13
If the Start/Pause button is pressed in the SPIN mode, the door is locked (Door Lock) and a spin is operated at 1150 RPM. When the speed reaches 0 RPM, the No Spin, Low, Medium, High, and Extra High LEDs are turned on. - During a spin operation, the No Spin LED turns on when the speed is lower than - Samsung WF350ANP/XAA | Trouble Shooting Guide (user Manual) (ver.1.0) (English) - Page 14
the complicate structure, there might be the service call. Below information is prepared for exact trouble diagnosis and suitable repair guide. Caution for the Repair and Replacement Please follow below instruction for the trouble diagnosis and parts replacement. 1) As some electronic components are - Samsung WF350ANP/XAA | Trouble Shooting Guide (user Manual) (ver.1.0) (English) - Page 15
to close the door completely. • Check for water left inside the washer. If so, go to "Will Not Drain". • Perform Quick Test Mode or Quick Spin Test. Does the washer spin? (Before the test, empty the unit inside.) If it doesn't tumble after the above, change PCB. When the problem persists, change the - Samsung WF350ANP/XAA | Trouble Shooting Guide (user Manual) (ver.1.0) (English) - Page 16
power to washer before servicing, unless testing requires power. TROUBLE DIAGNOSIS No of Suds • Go to "Will Not Drain" and "Will Not Spin" and check the draining. • Check PCB and Drain Pump for (High-Efficiency) or low sudsing detergent specially formulated for front load washers. • Reduce the amount - Samsung WF350ANP/XAA | Trouble Shooting Guide (user Manual) (ver.1.0) (English) - Page 17
washer before servicing, unless testing requires power. TROUBLE DIAGNOSIS Wet Clothes • Unbalance due to not enough load. Put additional load. • Due to excessive suds by using general detergent. Use HE (High-Efficiency) or reduce its quantity. • Low Spin and Door Lock Switch. • Drain manually after - Samsung WF350ANP/XAA | Trouble Shooting Guide (user Manual) (ver.1.0) (English) - Page 18
washer before servicing, unless testing requires power. TROUBLE DIAGNOSIS • Read Lock Switch and PCB (CN2 & CN3). (Refer to PCB Connector Check.) • Perform Quick Test Mode. Check Door Lock. Check the output voltage of Door Lock Coil. If it reads 120V, change Door Lock when a spin cycle is selected. - Samsung WF350ANP/XAA | Trouble Shooting Guide (user Manual) (ver.1.0) (English) - Page 19
disconnect power to washer before servicing, unless testing requires power. TROUBLE DIAGNOSIS Wrong Water washer. Buttons do not Respond • Option and Function buttons respond differently according to each cycle. • Child Lock feature has been selected. To disable feature press and hold Temp and Spin - Samsung WF350ANP/XAA | Trouble Shooting Guide (user Manual) (ver.1.0) (English) - Page 20
TROUBLE SHOOTING WARNING To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless testing requires power. PROBLEM CHECKING AND METHOD OF PCB - If you plug in the power cord and turn Power S/W on, memorized data is displayed. If any data is not - Samsung WF350ANP/XAA | Trouble Shooting Guide (user Manual) (ver.1.0) (English) - Page 21
WIRING DIAGRAM WARNING To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless testing requires power. 21 - Samsung WF350ANP/XAA | Trouble Shooting Guide (user Manual) (ver.1.0) (English) - Page 22
WATER FLOW DIAGRAM WARNING To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless testing requires power. 22 - Samsung WF350ANP/XAA | Trouble Shooting Guide (user Manual) (ver.1.0) (English) - Page 23
MEMO - Samsung WF350ANP/XAA | Trouble Shooting Guide (user Manual) (ver.1.0) (English) - Page 24
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WASHING MACHINE
Technical Information
Code No. : DC68-02834A-02_EN
•
Due to possibility of personal injury or property damage, always contact an authorized
technician for servicing or repair of this unit.
•
Refer to Service Manual for detailed installation, operating, testing, troubleshooting, and
disassembly instructions.
All safety information must be followed as provided in Service Manual.
CAUTION
To avoid risk of electrical shock, personal injury or death; disconnect power to washer
before servicing, unless testing requires power.
WARNING