Seagate ST360005SHA10G-RK BlackArmor NAS 440/420 User Guide
Seagate ST360005SHA10G-RK - BlackArmor 6 TB NAS 440 Network Attached Storage Server Manual
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- Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 1
BlackArmor® NAS 440/420 User Guide - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 2
notice, product offerings or specifications. Seagate Technology LLC 920 Disc Drive Scotts Valley CA 95066 U.S.A. Open Source and License Source Information For information about the open source and licenses used with Seagate products, please see the Seagate Web site at www.seagate.com/support - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 3
Contents Contents 1. Preface 7 About This Guide 7 Kit Contents 7 System Requirements 8 Finding More Information 8 2. All About the Seagate BlackArmor® NAS 440/420 9 Introduction 9 About the BlackArmor Server 9 Main Components of the BlackArmor Server Kit 9 Features of the BlackArmor Server - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 4
BlackArmor Server 44 Basic Hardware Safety and Maintenance 44 Keeping the Server's Firmware Current 44 Resetting Your BlackArmor Server 45 BlackArmor® NAS 440/420 User Guide (Version 3) 4 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 5
Files 48 Grace Time Limits for Quotas 49 File Protocol Support on Shares 49 Accessing Shares and Files on the BlackArmor Files from the Recycle Bin 52 6. Solving Problems 53 General Troubleshooting Tips 53 Common Problems and Solutions 53 I can't connect to 440/420 User Guide (Version 3) 5 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 6
provides all the information you need to successfully set up and use your Seagate BlackArmor® NAS 440/420 (BlackArmor server). This guide contains complete setup instructions, as well as reference information about the components and features of your BlackArmor server. It also provides an overview - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 7
Service Pack installed • Mac OS X 10.4.11 or later • Ethernet card • Supported Guide (printed) • BlackArmor Manager Help • BlackArmor Discovery Help • BlackArmor Backup User Guide • BlackArmor Backup Help • Readme file For more information, please refer to the Seagate Web site at www.seagate.com - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 8
Introduction 2. All About the Seagate BlackArmor® NAS 440/420 • Introduction • About the BlackArmor Server • What You Can Do With the BlackArmor Server • The Discovery-Software that finds and connects your BlackArmor server to your computer. BlackArmor® NAS 440/420 User Guide (Version 3) 9 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 9
your system and data using this software. See the BlackArmor Backup User Guide for details. Features of the BlackArmor Server Note: The features described and status information, including messages that appear when an event (a problem or change in setting) occurs on the server. Buttons beside the - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 10
1 LAN 2 LED LAN 1 LED LAN Port 1 LAN Port 2 Figure 2: Back of BlackArmor Server 2 34 USB Ports Power Port Reset Button BlackArmor® NAS 440/420 User Guide (Version 3) 11 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 11
can enjoy downloaded photos, videos, and music. • Enable the iTunes® service on the server so that users can stream music directly to a network referred to in this guide as BlackArmor administrators. Everyone who accesses the BlackArmor server is referred to in this guide as a BlackArmor user. - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 12
the BlackArmor server • Access the BlackArmor server over the Web, using Seagate Global Access • Download large Web files directly to the BlackArmor server administrative privileges. See the BlackArmor Manager help for instructions. How to Get Started This section describes the Guide (Version 3) 13 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 13
access to a particular folder share) • A copy of the BlackArmor NAS 440/420 User Guide 2. Install the BlackArmor software (see page 16). You don't need to install BlackArmor of available printers, following your operating system's instructions. BlackArmor® NAS 440/420 User Guide (Version 3) 14 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 14
for Administrators • Getting Started as a BlackArmor User Introduction This chapter provides step-by-step instructions for installing and setting up your BlackArmor® server and software. If you are not a 3: Typical BlackArmor Setup and Installation BlackArmor® NAS 440/420 User Guide (Version 3) 15 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 15
and the LED lights on the front panel of the server illuminate. The LCD screen shows the start-up progress. BlackArmor® NAS 440/420 User Guide (Version 3) 16 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 16
settings to help you get started storing, sharing, and protecting your files right away. For more information, see page 29. BlackArmor® NAS 440/420 User Guide (Version 3) 17 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 17
network mode is set to DHCP. Unless you are part of a large corporation with an IT department, Seagate highly recommends using the DHCP network mode. 8. Click Next to complete the setup. 9. Review the contents as marketing, accounting, or sales. BlackArmor® NAS 440/420 User Guide (Version 3) 18 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 18
user accounts.) 5. Select the types of protocols you want the share to support (see page 34). 6. Select the volume in which to create the bin, if necessary. To add a recycle bin, beside Recycle Bin Service, click Enable. 8. You can set the share to download specific types User Guide (Version 3) 19 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 19
copy of this guide and the section the user should read to get started with the BlackArmor server ("BlackArmor Users Start Here" on page 14) You can create copies of the software for each BlackArmor user from the supplied CD or download what you need from www.seagate.com/support BlackArmor® NAS 440 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 20
the Web by enabling Global Access in BlackArmor Manager. Seagate Global Access is a service that you can use to view, download, share, screen instructions to create a new account. 5. Enter the email address and password for your Seagate Global Access account. BlackArmor® NAS 440/420 User Guide ( - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 21
. Signing in to Your Seagate Global Access Account 1. Log If not entered, enter your Seagate Global Access email address and password manufacturer's instructions. 4. Have other people following the instructions for their Media, then click Media Service. 2. Beside Service, select Enable. 3. - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 22
minutes to once a day. 5. Click Submit to save the settings. The media service is enabled. Creating Media and Music Folders Follow these steps if you need to create features of your BlackArmor server and software by reviewing this guide. Your BlackArmor server is preconfigured with settings that are - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 23
access limitations you have (for instance, read-only access to a particular share) • A copy of the BlackArmor NAS 440/420 User Guide 2. Install the BlackArmor software. Install both BlackArmor Discovery and BlackArmor Backup unless you are already using another backup software program. 3. Connect - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 24
your computer's operating system instructions. • (Optional) If your BlackArmor administrator has enabled the Media Service on the server and To create a Seagate Global Access account: 1. Go to the Seagate Global Access Web site at http://globalaccess.seagate.com 2. The Seagate Global Access Sign - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 25
join to the email address you entered; the email contains a link to a Web page where you can open a Global Access account. Follow the on-screen instructions to open the account and log in to Global Access. Click the Help button on the Global Access Web site for - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 26
BlackArmor administrators can do. If you're not a BlackArmor administrator, skip to Chapter 5 "Tips for BlackArmor® Users" on page 47. BlackArmor® NAS 440/420 User Guide (Version 3) 27 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 27
describes how to change them and use other server features to build the data storage solution that fits your needs. BlackArmor® NAS 440/420 User Guide (Version 3) 28 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 28
BlackArmor server. Additionally, Seagate recommends that only users use your BlackArmor server, the server will support two simultaneous LAN connections so that it can manually.) Unless you are part of a large corporation with an IT department, Seagate step instructions for updating the password, refer - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 29
BlackArmor server is not preconfigured to be accessed over the Web. Enable Seagate Global Access if you want to be able to access the files people on your local network, as well as enable the iTunes service so that BlackArmor users can stream music directly to a network /420 User Guide (Version 3) 30 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 30
how they provide it), and the number of disk drives they support. By default, your BlackArmor server is preconfigured with RAID 5, which choose to use a different level of RAID protection for your volumes-your BlackArmor server supports RAID levels 0, 1, 5, 10, and JBOD (which stands for Just a Bunch - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 31
explains the different levels of RAID supported by your BlackArmor server. Table 1: Supported RAID Levels for Volumes RAID group of disk drives in a server, not protected by RAID. Seagate recommends that only users familiar and comfortable with RAID technology make changes Guide (Version 3) 32 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 32
page 17). Share permissions are in the Access menu. For step-by-step instructions for using BlackArmor Manager, refer to the online Help. Public Shares Public shares are Storage menu. For step-by-step instructions for using BlackArmor Manager, refer to the online Help. BlackArmor® NAS 440/420 User - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 33
Support-Files are shared between computers on a network using standard file protocols. You can set a share to support • Recycle Bin Service-You can protect back. • Drag&Sort Service-You can set a -by-step instructions for using instructions for using BlackArmor Manager, refer to the online Help. BlackArmor® - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 34
the Downloader queue and re-prioritize existing jobs, open BlackArmor Manager (see page 17). Downloader Management is in the Storage menu. For step-by-step instructions for using BlackArmor Manager, refer to the online Help. BlackArmor® NAS 440/420 User - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 35
accounts using BlackArmor Manager. For step-by-step instructions for using BlackArmor Manager, refer to the online accounts are in the Access menu. For step-by-step instructions for using BlackArmor Manager, refer to the online Help. -by-step instructions for using BlackArmor Manager, refer to the online - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 36
to schedule recurring backups. To back up from your BlackArmor® server to another server on your network, you first need to enable the Backup Service. 1. Open BlackArmor Manager (see page 19). 2. In the menu bar, select Storage, then click Backup Manager. 3. In the Storage menu on the left side - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 37
as the LAN setting. LAN settings are in the Network menu. For step-by-step instructions for using BlackArmor Manager, refer to the online Help. Setting Your BlackArmor Server as menu. For step-by-step instructions for using BlackArmor Manager, refer to the online Help. BlackArmor® NAS 440/420 User - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 38
the LCD screen. If an error has occurred, details about the error remain on the screen until the problem has been fixed. Monitoring Status with the Server's LEDs Your BlackArmor server has eight LEDs to help you Network connection is busy BlackArmor® NAS 440/420 User Guide (Version 3) 39 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 39
a problem. When it's blue, the server the door to locate the source of the problem. 3. If one or both LAN port Chapter 6 "Solving Problems" on page 53 for help solving the problem. Using Email Alerts up to five people. You must have a Seagate Global Access account to receive email messages. - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 40
problems early. Because only disk drives that support SMART can be tested with BlackArmor Manager, ensure that you always use SMART disk drives in the server. To run a SMART diagnosis, open BlackArmor Manager (see page 17). SMART tests are in the System menu. For step-by-step instructions - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 41
www.seagate.com) and the constantly changing IP address of a computer that uses DHCP instead of a static IP address. A DDNS service keeps track SSL) Settings Note: Only people familiar with SSL should try adding SSL support to the BlackArmor server. SSL (also known as Transport Layer Security) is - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 42
Changing the BlackArmor Server's Advanced Settings You add SSL support to your BlackArmor server by entering an SSL certificate and key pair. to add your server to a domain. See the BlackArmor Manager online help for instructions on adding the server as a domain member. BlackArmor® NAS 440/420 User - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 43
the server using BlackArmor Manager (for instructions, refer to the BlackArmor Manager online Help result in data loss. • Call for professional service if: • The server's power cord becomes all the operating instructions properly. Keeping the Seagate Web site at www.seagate.com. You can choose between - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 44
a new version is available or install the update automatically. • Manual firmware updates-You must check the Seagate Web site at www.seagate.com for new firmware versions, download the firmware files, and start of the server's MAC address. BlackArmor® NAS 440/420 User Guide (Version 3) 45 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 45
restrictions) or private (restricted to selected user accounts). See your BlackArmor administrator to find out what your access limitations are. BlackArmor® NAS 440/420 User Guide (Version 3) 47 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 46
private share locally, or remotely, by using Global Access. See page 25 for more information and for instructions on setting up a Global Access account. Refer to the Global Access user documentation for help granting other as "Drag & Sort") enabled. BlackArmor® NAS 440/420 User Guide (Version 3) 48 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 47
has any grace time limits for stored files. File Protocol Support on Shares Files are accessed by computers on a network using shares to your computer. • Remotely, over the Web, using Seagate Global Access (if your BlackArmor administrator has enabled Global Access on User Guide (Version 3) 49 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 48
and even the operating system on your computer. If you haven't already installed BlackArmor Backup, see page 24 for instructions. For more information, refer to the BlackArmor Backup User Guide or online Help. Backing Up Files Between Servers Note: This task can be done by an administrator only. You - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 49
so you can access your BlackArmor server files over the Web. Seagate Global Access is a service that you can use to view, download, and work with Global Access account. (Accounts are free.) See page 25 for instructions on setting up a Global Access account. Refer to the Global Guide (Version 3) 51 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 50
if you need them back. If you accidentally delete a file, open BlackArmor Manager (see page 19) and then click Recycle Bin. For step-by-step instructions for retrieving deleted files, refer to the BlackArmor Manager online Help. BlackArmor® NAS 440/420 User - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 51
Troubleshooting Tips • Common Problems and Solutions • Removing and Replacing a Disk Drive General Troubleshooting Tips If you have problems a supported Web browser. See "System Requirements" on page 8 for a list of supported browsers. Seagate Global Access" on page 22. BlackArmor® NAS 440/420 User - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 52
Common Problems and Solutions . Try to upgrade the firmware manually. For further assistance, contact Seagate Support at www.seagate.com/support I can't get streaming music further assistance, contact Seagate Support at www.seagate.com/support BlackArmor® NAS 440/420 User Guide (Version 3) 54 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 53
420 server. You may also use these instructions to replace a damaged hard drive carrier. Note: Only Seagate hard drives can be used for replacement. Failure to use Seagate replacement parts can and will forfeit the the front panel of the server. BlackArmor® NAS 440/420 User Guide (Version 3) 55 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 54
plastic handle. Hold the drive firmly on the top and bottom. Caution: The hard drive may be hot when removed. BlackArmor® NAS 440/420 User Guide (Version 3) 56 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 55
Disk icon, and then click OK. The drive's status changes to Good. 6. Click the Recover icon, and then click OK. BlackArmor® NAS 440/420 User Guide (Version 3) 57 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 56
°C (41 °F to 95 °F) • 20% to 80% humidity (noncondensing) Nonoperating Environment • -20 °C to +60 °C (-4 °F to 140 °F) • 20% to 80% humidity (noncondensing) BlackArmor® NAS 440/420 User Guide (Version 3) 59 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 57
special software. domain A group of computers administered as a single unit from a central location. event A problem or change in setting on the BlackArmor server. A change in the server's name or the failure files from a server over the Internet. BlackArmor® NAS 440/420 User Guide (Version 3) 61 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 58
hoses instead of one. local access Access to the server from a computer on your local network. Or, manual access to the server, which involves physical contact with the server or its cables. See also remote access on different types of computers. BlackArmor® NAS 440/420 User Guide (Version 3) 62 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 59
maintained on a second BlackArmor server using a permanent network connection. Continuous backups provide the best protection against data or device loss, BlackArmor® NAS 440/420 User Guide (Version 3) 63 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 60
for Rivest, Shamir, and Adelman, who invented the technology. Seagate Global Access A service that you can use to view, download, share, and monitor their own health and report on possible problems. Not all disk drives have SMART support. span A group of disk drives collected Guide (Version 3) 64 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 61
BlackArmor server has two Web access protocol choices, HTTP and HTTPS. workgroup A collection of computers on a network that share resources. BlackArmor® NAS 440/420 User Guide (Version 3) 65 - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 62
44 setup wizard 18 SMART diagnosis 41 specifications 59 troubleshooting 53 updating the firmware 44 BlackArmor Backup 10 BlackArmor ports 10 events 40 F file service support 34 file services 42 files sorting during downloading 34 firmware updates 44 automatic 44 manual 44 FTP 34 G Global Access - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 63
diagnosis 41 specifications 59 System Status LED 11 troubleshooting 53 updating the firmware 44 USB ports 10, 11 setup wizard 18 shares default settings 29 drag&sort service 34 file service support 34 limiting storage space 34 recycle bin service 34 time limits 49 SMART diagnosis 41 sorting files - Seagate ST360005SHA10G-RK | BlackArmor NAS 440/420 User Guide - Page 64
system requirements 8 System Status LED 11 T technical specifications 59 time limits 49 troubleshooting 53 U updating the firmware 44 UPS 43 USB ports 10, 11 user accounts default settings 29 V volumes RAID 31 W Web access default settings 30 Web
BlackArmor® NAS 440/420
User Guide