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Sennheiser MOMENTUM True Wireless Frequently asked questions

Sennheiser MOMENTUM True Wireless Manual

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Sennheiser MOMENTUM True Wireless | Frequently asked questions - Page 1
MOMENTUM True Wireless True wireless Stereo-Ohrhörer M3IETW (M3IETW L, M3IETW R, M3IETW C) Frequently asked questions (FAQ) Content "Before you start..." "During use..." "If a problem occurs..." Sennheiser electronic GmbH & Co. KG Am Labor 1 30900 Wedemark Germany www.sennheiser.com Version: Feb
Sennheiser MOMENTUM True Wireless | Frequently asked questions - Page 2
: MOMENTUM True Wireless supports current Bluetooth codecs such as SBC, aptX, aptX Low Latency and AAC. Advanced audio codecs (like aptX and AAC) provide hi-fi audio that allows you to enjoy the rich listening experience that the Sennheiser user expects. What is the battery life of the earbuds
Sennheiser MOMENTUM True Wireless | Frequently asked questions - Page 3
offers music control. Can I use one earbud side stand-alone? Answer: MOMENTUM True Wireless headphones deliver stereo audio via their left and right earbuds. However, the user can use the right earbud, which serves as the 'master' earbud establishing the connection to the pairing device, stand
Sennheiser MOMENTUM True Wireless | Frequently asked questions - Page 4
-canal and to choose the best-fitting ear adapter set. The MOMENTUM True Wireless packaging includes four sizes of ear adapters (XS, S, M, L). The MOMENTUM True Wireless quick guide explains precisely how to twist the earbuds into your ears to form a perfect seal within the ear-canal. Additionally
Sennheiser MOMENTUM True Wireless | Frequently asked questions - Page 5
the Sennheiser Smart Control app, you will receive a notification once a new firmware release is available. The app will guide you through Do the earbuds switch off automatically when not in use? Answer: Yes, the MOMENTUM True Wireless has integrated power-saving features. When the earbuds are
Sennheiser MOMENTUM True Wireless | Frequently asked questions - Page 6
by pressing on the right earbud's touch pad until you hear the voice prompt "Volume max". Are there reasons why the earbuds may not recharge as usual? Answer: Ensure that the charging contacts of the earbuds and the charging case are clean. Perform a reset of the earbuds. 6 | MOMENTUM True Wireless
Sennheiser MOMENTUM True Wireless | Frequently asked questions - Page 7
size that suits you best and delivers the best sound quality. The MOMENTUM True Wireless packaging includes four different ear adapter sizes (XS, S, M, L). Also try to twist the earbuds into your ear as described in the quick guide until you find a comfortable position. MOMENTUM True Wireless | 7
Sennheiser MOMENTUM True Wireless | Frequently asked questions - Page 8
that the location service is activated when using Bluetooth Low Energy connection. Sennheiser does not use or store location information of the user for other reasons. You may try to perform a factory reset of the MOMENTUM True Wireless. Disconnect the MOMENTUM True Wireless after the factory

Section	Page
Before you start…	2
What makes the MOMENTUM True Wireless so unique?	2
I work, commute, and travel all the time. Is the MOMENTUM True Wireless a good option when on the go?	2
Can the MOMENTUM True Wireless block out noise even without ANC (Active Noise Cancellation)?	2
Does the MOMENTUM True Wireless feature Bluetooth 5.0?	2
What Bluetooth codecs are supported by the MOMENTUM True Wireless?	2
What is the battery life of the earbuds?	2
How do I charge the earbuds and carrying case?	2
Is the internal equalizer (EQ) controllable via the companion app?	2
Do the left and right earbuds feature different touch control assignments?	3
Can I use one earbud side stand-alone?	3
How do I access the AI voice assistant?	3
What are the benefits to the user of the aptX Low Latency codec?	3
Is the MOMENTUM True Wireless waterproof?	3
Can I connect to more than one Bluetooth device simultaneously?	3
Can I use the MOMENTUM True Wireless without the Smart Control app?	4
Are the batteries replaceable?	4
During use…	4
What should I check or adjust to make sure the sound is at its very best?	4
What settings are recommended to get the four-hour battery life that’s specified?	4
Why can music be interrupted in shops with magnetic security systems at the door?	4
Will the Transparent Hearing feature be affected by windy outdoor conditions?	5
How do I check for, receive and install firmware updates and when might the first updates be available?	5
Do the earbuds switch off automatically when not in use?	5
What should I do if the earbuds do not switch off when placed in the charging case?	5
How can I activate aptX on my Mac to receive the highest possible audio quality?	5
If a problem occurs…	6
How can I reset the earbuds?	6
How can I perform a factory reset?	6
What should I check if I can’t hear anything when using the earbuds?	6
Are there reasons why the earbuds may not recharge as usual?	6
How can I adjust the earbuds to a comfortable volume or make them louder?	7
Why don’t the left and right earbuds show the same battery levels or charge at the same rate?	7
When watching video or gaming on my device is there a recommended way to ensure the sound is in sync with the visuals?	7
How can I ensure the best fit for the earbuds?	7
Why is it vital to stay in my device’s range to prevent sound drop- outs?	8
What should I consider if I have issues connecting my smartphone with the Smart Control app?	8
Why do the charging case and earbuds use power when not in use?	8
How do I ensure my voice is picked up clearly during phone calls?	8