Sharp MX-2600N MX-2600N MX-3100N Operation Manual - Page 771

TROUBLESHOOTING Problem Printing does not take place. Point to check Is the IP address selected correctly? (Windows) Are you using a printer port created using Standard TCP/IP Port? (Windows 2000/XP/Server 2003/Vista) Is AppleTalk active? (Macintosh) Is "Connect via" set to [Ethernet] for AppleTalk? (Mac OS 9.0-9.2.2) Is your computer in an unstable state? Is the machine specified correctly in the software application that you are using for printing? Are the network connection devices operating normally? Solution If the machine does not have a permanent IP address (the machine receives an IP address from a DHCP server), printing will not be possible if the IP address changes. Print the "All Custom Setting List" in the system settings and check the IP address of the machine. If the IP address has changed, change the port setting in the printer driver. ➞ System Settings > "List Print (User)" > "All Custom Setting List" ☞ Software Setup Guide If the IP address changes frequently, it is recommended that a permanent IP address be assigned to the machine. ➞ System Settings (Administrator) > "Network Settings" When a port created with Standard TCP/IP Port in Windows is used and the [SNMP Status Enabled] checkbox is , it may not be possible to print correctly. Change the [SNMP Status Enabled] checkbox to . ☞ Software Setup Guide In Mac OS X, click [Network] in [System Preferences] and select "Built-in Ethernet" in "Show". Click the [AppleTalk] tab and make sure that [Make AppleTalk Active] is selected. In Mac OS 9.0 to 9.2.2, open the [Chooser] from the Apple menu and make sure that [Active] is selected. Printing is not possible if [Active] is not selected. Ask your administrator to check if "Enable EtherTalk" is enabled in the system settings (administrator). (The factory default setting is "Enable".) ➞ System Settings (Administrator) > "Network Settings" > "Enable EtherTalk" > Open [AppleTalk] from the [Control Panels] and make sure that [Ethernet] is selected in the "Connect via" menu. Printing is not possible if [Ethernet] is not selected. Printing is sometimes not possible when you run multiple applications at once or there is insufficient memory or hard drive space. Restart your computer. Make sure that the printer driver of the machine is selected in the Print window of the application. If the printer driver does not appear in the list of available printer drivers, it may not be installed correctly. Remove the printer driver and then install it once again. ☞ Software Setup Guide Make sure that the routers and other network connection devices are operating correctly. If a device is not powered on or is in an error state, see the manual of the device to correct the problem. 8-17 Contents