Sharp MX-B402 MX-B402 MX-B402SC Operation Manual - Page 800

TROUBLESHOOTING Problem Transmission does not take place. Point to check Does the job status screen (completed jobs) or a transaction report indicate that the transmission was not successful? Solution Perform the transmission again. If the transmission is still not successful after recalling is performed as set in "Recall in Case of Line Busy" or "Recall in Case of Communication Error", the transmission failure will be indicated in the job status screen and the transaction report. ➞ System Settings (Administrator) > "Image Send Settings" > "Fax Settings" > "Fax Send Settings" > "Recall in Case of Line Busy" ➞ System Settings (Administrator) > "Image Send Settings" > "Fax Settings" > "Fax Send Settings" > "Recall in Case of Communication Error" Did you place a long size original on the document glass when it is scanned? Place originals in the document feeder tray of the automatic document feeder. A long size original cannot be scanned from the document glass. Are the sub-address and passcode correct? (When using F-code communication) Check with the operator of the other machine to make sure that the sub-address and passcode are correct. Have functions been disabled by the administrator? Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings. The transmitted fax prints out blank at the receiving side. Is the original placed face up or face down correctly? Place the original correctly and send the fax again. When using the document glass, the original must be placed face down. When using the automatic document feeder, the original must be placed face up. Place the original correctly and send the fax again. If the receiving machine is using thermal paper, was the thermal paper loaded with the wrong side out? Check with the operator of the receiving machine. The transmitted fax is reduced by the receiving fax machine. Has image rotation been enabled? Enable "Rotation Sending Settings" before transmission. When "Rotation Sending Setting" is not enabled (the image is not rotated), an original placed in the vertical orientation may be reduced by the receiving machine. ➞ System Settings (Administrator) > "Image Send Settings" > "Fax Settings" > "Fax Send Settings" > "Rotation Sending Setting" > If "Mixed Size Originals" in the special modes is enabled and an original with a different width is sent, rotate transmission will be disabled. Transmission does not begin at the specified time. Is the machine's clock set to the correct time? Set the clock to the correct time. ➞ System Settings > "Default Settings" > "Clock" > "Clock Adjust" Is a transmission in progress? If another transmission is in progress when the specified time arrives, the timer operation will begin after that transmission is finished. 8-29 Contents