Sharp MX-B402 MX-B402 MX-B402SC Operation Manual - Page 805

TROUBLESHOOTING Problem Transmission does not take place. Point to check Does the image file exceed the e-mail attachment limit set in the system settings (administrator)? Solution Check with your administrator. If your administrator has set a limit on the size of transmitted files, a file that exceeds the limit cannot be transmitted. Did the image file exceed the file attachment size limit of your mail server? (When Scan to E-mail is used.) Reduce the size of the file attachment (reduce the number of pages scanned). The size of the file can also be reduced by scanning using a lower resolution setting. Ask your mail server administrator what the file size limit is for one e-mail transmission. Has the folder on the destination computer been set as a shared folder so that files can be sent to it? (When using Scan to Network Folder.) If the destination folder is not configured as a shared folder, select "share" in the folder properties. If the folder was moved or otherwise changed, the "share" setting may have been canceled. Is "IPsec Settings" enabled on the machine? (When using Scan to Network Folder.) When "IPsec Settings" is enabled in the system settings (administrator), direct printing of a file in a shared folder may not be possible in some computer environments. For information about "IPsec settings", consult your administrator. ➞ System Settings (Administrator) > "Security Settings" > "IPsec Settings" Did you place a long size original on the document glass when it is scanned? Place originals in the document feeder tray of the automatic document feeder. A long size original cannot be scanned from the document glass. An address cannot be specified. Have functions been disabled by the administrator? Mode cannot be selected. Check with your administrator. Some functions may have been disabled in the system settings (administrator). Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Auto selection of the color mode does not take place correctly. Are you scanning one of the following types of originals? When Black & White is not selected: • Are there colors or coloring in the paper? When Color is not selected: • Is the color in the original very light? • Is the color in the original very dark, almost black? • Is only a very small area of the original colored? When the color mode is set to "Auto", the machine detects whether the original is black and white or color when the [START] key is pressed; however, in the cases at left, automatic detection may not give the correct result. In this event, specify the color mode manually. 8-34 Contents