Sharp MX-M623 MX-M623 MX-M753 Operation Manual - Page 858
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TROUBLESHOOTING Problem Transmission does not take place. Point to check Does the image file exceed the e-mail attachment limit set in the system settings (administrator)? Solution Check with your administrator. If your administrator has set a limit on the size of transmitted files, a file that exceeds the limit cannot be transmitted. Did the image file exceed the file attachment size limit of your mail server? (When Scan to E-mail is used.) Reduce the size of the file attachment (reduce the number of pages scanned). The size of the file can also be reduced by scanning using a lower resolution setting. Ask your mail server administrator what the file size limit is for one e-mail transmission. Has the folder on the destination computer been set as a shared folder so that files can be sent to it? (When using Scan to Network Folder.) If the destination folder is not configured as a shared folder, select "share" in the folder properties. If the folder was moved or otherwise changed, the "share" setting may have been canceled. Is "IPsec Settings" enabled on the machine? (When using Scan to Network Folder.) When "IPsec Settings" is enabled in the system settings (administrator), scanning to a shared folder may not be possible in some computer environments. For information about "IPsec settings", consult your adminstrator. ➞ System Settings (Administrator) > "Security Settings" > "IPsec Settings" Did you place a long size original on the document glass when it is scanned? Place originals in the document feeder tray of the automatic document feeder. A long size original cannot be scanned from the document glass. Did you place an original that is folded? Following the instructions in the display, unfold the original, place it in the automatic document feeder again, and rescan. If a folded original is placed in the automatic document feeder, an error will occur and scanning will be canceled when the actual original size is detected during scanning. An address cannot be specified. Mode cannot be selected. Have functions been disabled by the administrator? Check with your administrator. Some functions may have been disabled in the system settings (administrator). Check with your administrator. When user authentication is enabled, the functions that you can use may be restricted in your user settings. The received image file cannot be opened. Does the viewer program used by the recipient support the format of the received image data? Use a software program that is capable of opening the selected file type and compression mode. The recipient may be able to open the file if you change the file type and compression mode selected at the time of transmission. Does a message appear prompting you to enter your password? Ask the sender for the password, or have the image sent again in a non-encrypted format. The received file is an encrypted PDF file. 8-39 Contents