Sony Ericsson Xperia neo V User Guide - Page 116

I cannot use Internet-based services, Error messages, No network coverage, Emergency calls only - cover case

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I cannot use Internet-based services Make sure your subscription covers data downloads and that the Internet settings in your phone are correct. See Internet and messaging settings on page 29 for more information on how to enable data traffic, data roaming, and download Internet settings. Contact your network operator for more information about your subscription settings. Error messages No network coverage • Your phone is in Airplane mode. Make sure Airplane mode is turned off. • Your phone is not receiving any network signal, or the received signal is too weak. Contact your service provider and make sure that the network has coverage where you are. • The SIM card is not working properly. Insert your SIM card in another phone. If this works, it is probably your phone that is causing the problem. In this case, contact the nearest Sony Ericsson service center. Emergency calls only You are within range of a network, but you are not allowed to use it. However, in an emergency, some network operators allow you to call the international emergency number 112. See Emergency calls on page 33 for more information. SIM card is locked. You have entered your PIN incorrectly 3 times in a row. To unlock the phone, you need the PUK provided by your operator. SIM card is PUK-locked You have entered your PUK (Personal Unblocking Key) incorrectly 10 times in a row. Please contact your service provider. 116 This is an Internet version of this publication. © Print only for private use.

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I cannot use Internet-based services
Make sure your subscription covers data downloads and that the Internet settings in your
phone are correct. See
Internet and messaging settings
on page 29 for more information
on how to enable data traffic, data roaming, and download Internet settings. Contact your
network operator for more information about your subscription settings.
Error messages
No network coverage
•
Your phone is in Airplane mode. Make sure Airplane mode is turned off.
•
Your phone is not receiving any network signal, or the received signal is too weak. Contact
your service provider and make sure that the network has coverage where you are.
•
The SIM card is not working properly. Insert your SIM card in another phone. If this works,
it is probably your phone that is causing the problem. In this case, contact the nearest
Sony Ericsson service center.
Emergency calls only
You are within range of a network, but you are not allowed to use it. However, in an
emergency, some network operators allow you to call the international emergency number
112. See
Emergency calls
on page 33 for more information.
SIM card is locked.
You have entered your PIN incorrectly 3 times in a row. To unlock the phone, you need the
PUK provided by your operator.
SIM card is PUK-locked
You have entered your PUK (Personal Unblocking Key) incorrectly 10 times in a row. Please
contact your service provider.
116
This is an Internet version of this publication. © Print only for private use.