Sony DPP-EX50 Operating Instructions - Page 117

XP/2000 Professional using, error message is displayed on your PC

Page 117 highlights

Symptom The printer driver cannot be installed. Check Cause/Solutions • Are you sure that you have followed the installation procedures correctly? c Follow the procedures in the operating instructions to install the driver (.page 87). If an error occurs, restart your computer and do the installation procedures again. • Is another application program running? c Exit all applications and then install the driver again. • Did you specify the CD- c Double-click My Computer, and then the ROM as the installation CD- CD-ROM icon in the open window. ROM correctly? Follow the procedures in the operating instructions to install the driver. • Is the USB driver installed? c The USB driver may not be installed properly. Follow the operating instructions to install the USB driver again. • Can you read the CD-ROM with Explorer? c If there is an error with the CD-ROM, you may not be able to read it. If an error message is displayed on your PC, check the contents and remove the source of the problem. Then install the printer driver again. For details on the error contents, see the operating instructions of your PC. • Is there an anti-virus program or other program running on the system? c If there is an anti-virus program or other program running on the system, exit it and then start installing the driver. • Did you log onto Windows XP/2000 Professional using an Administrator user account? c To install the driver in Windows XP/ 2000 Professional, log onto Windows using an Administrator user account. Troubleshooting 117 GB

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117
GB
Troubleshooting
Symptom
The printer
driver cannot be
installed.
Check
• Are you sure that you have
followed the installation
procedures correctly?
• Is another application
program running?
• Did you specify the CD-
ROM as the installation CD-
ROM correctly?
• Is the USB driver installed?
• Can you read the CD-ROM
with Explorer?
• Is there an anti-virus
program or other program
running on the system?
• Did you log onto Windows
XP/2000 Professional using
an Administrator user
account?
Cause/Solutions
c
Follow the procedures in the operating
instructions to install the driver
(
.
page 87).
If an error occurs, restart
your computer and do the installation
procedures again.
c
Exit all applications and then install the
driver again.
c
Double-click My Computer, and then the
CD-ROM icon in the open window.
Follow the procedures in the operating
instructions to install the driver.
c
The USB driver may not be installed
properly.
Follow the operating
instructions to install the USB driver
again.
c
If there is an error with the CD-ROM,
you may not be able to read it.
If an
error message is displayed on your PC,
check the contents and remove the
source of the problem.
Then install the
printer driver again.
For details on the
error contents, see the operating
instructions of your PC.
c
If there is an anti-virus program or other
program running on the system, exit it
and then start installing the driver.
c
To install the driver in Windows XP/
2000 Professional, log onto Windows
using an Administrator user account.