Sony DPP-EX50 Operating Instructions - Page 117
XP/2000 Professional using, error message is displayed on your PC
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Symptom The printer driver cannot be installed. Check Cause/Solutions • Are you sure that you have followed the installation procedures correctly? c Follow the procedures in the operating instructions to install the driver (.page 87). If an error occurs, restart your computer and do the installation procedures again. • Is another application program running? c Exit all applications and then install the driver again. • Did you specify the CD- c Double-click My Computer, and then the ROM as the installation CD- CD-ROM icon in the open window. ROM correctly? Follow the procedures in the operating instructions to install the driver. • Is the USB driver installed? c The USB driver may not be installed properly. Follow the operating instructions to install the USB driver again. • Can you read the CD-ROM with Explorer? c If there is an error with the CD-ROM, you may not be able to read it. If an error message is displayed on your PC, check the contents and remove the source of the problem. Then install the printer driver again. For details on the error contents, see the operating instructions of your PC. • Is there an anti-virus program or other program running on the system? c If there is an anti-virus program or other program running on the system, exit it and then start installing the driver. • Did you log onto Windows XP/2000 Professional using an Administrator user account? c To install the driver in Windows XP/ 2000 Professional, log onto Windows using an Administrator user account. Troubleshooting 117 GB