Sony KDF-E42A11E Operating Instructions - Page 46
Troubleshooting
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Troubleshooting Check whether the 1 (standby) indicator is flashing in red. When it is flashing The self-diagnosis function is activated. 1 Measure how long the 1 (standby) indicator flashes and stops flashing. For example, the indicator flashes for two seconds, stops flashing for one second, and flashes for two seconds. 2 Press 1 on the TV (Front side) to switch it off, disconnect the mains lead, and inform your dealer or Sony service centre of how the indicator flashes (duration and interval). When it is not flashing 1 Check the items in the tables below. 2 If the problem still persists, have your TV serviced by qualified service personnel. Picture Problem No picture (screen is dark) and no sound No picture or no menu information from equipment connected to the scart connector Distorted picture Double images or ghosting Only snow and noise appear on the screen Picture (dotted lines or stripes) noise Picture noise when viewing a TV channel Stripe noise during playback/ recording of a VCR Some tiny black points and/or bright points on the screen Cause/Remedy • Check the aerial connection. • Connect the TV to the mains, and press 1 on the TV (front side). • If the 1 (standby) indicator lights up in red, press TV "/1. • Check that the optional equipment is on and press / repeatedly until the correct input symbol is displayed on the screen. • Check the connection between the optional equipment and the TV. • When installing optional equipment, leave some space between the optional equipment and the TV. • When changing programmes or selecting Text, turn off any equipment connected to the scart connector on the rear of the TV. • Check aerial/cable connections. • Check the aerial location and direction. • Check if the aerial is broken or bent. • Check if the aerial has reached the end of its serviceable life (three to five years in normal use, one to two years at the seaside). • Keep the TV away from electrical noise sources such as cars, motorcycles, or hair-dryers. • Make sure that the aerial is connected using the supplied coaxial cable. • Keep the aerial cable away from other connecting cables. • Do not use a 300-ohm twin lead cable as interference may occur. • Select "Manual Programme Preset" in the "Set Up" menu and adjust "AFT" (Automatic Fine Tuning) to obtain better picture reception (page 32). • Select "Noise Reduction" in the "Picture Adjustment" menu to reduce the noise in the picture (page 22). • Video head interference. Keep your VCR away from the TV. • Leave a space of 30 cm between your VCR and the TV to avoid noise. • Avoid installing your VCR in front of the TV or beside the TV. • The picture of a display unit is composed of pixels. Tiny black points and/or bright points (pixels) on the screen do not indicate a malfunction. 46 GB