Sony KDL-55EX620 Setup Guide (Operating Instructions) - Page 30

Additional Information Troubleshooting When the 1 (standby) indicator is flashing, count how many times it flashes (interval time is three seconds). Press 1 (power) on the TV to turn it off, disconnect the AC power cord, and contact Sony Customer Support (information provided on the front cover) with how many times the indicator flashes. When the 1 (standby) indicator is not flashing, check the items in the table as follows. Also refer to "Troubleshooting" in the i-Manual. If the problem persists, contact Sony Customer Support (information provided on the front cover). Condition Explanation/Solution There is no picture (screen is dark) and no sound. • Check the antenna/cable connection. • Connect the TV to the AC power, and press 1 (power) on the TV. • If the 1 (standby) indicator lights up in red, press "/1 on the remote control. Tiny black dots and/or • The screen is composed of pixels. Tiny black dots and/or bright dots appear on the bright dots (pixels) on the screen do not indicate a screen. malfunction. Some programs cannot • Check the antenna or dish. be tuned. The TV turns off automatically (the TV enters standby mode). • Check if the Sleep Timer, Timer, or Idle TV Standby is activated. • The Auto Shut-off setting may be set to On. If Auto Shut-off is activated and TV receives no signal, the TV will automatically enter standby mode in 15 minutes. Check Auto Shut-off is activated under Eco feature of this TV. (United States and Canada only) • Check if Presence Sensor in Eco is activated. When no viewer is detected in front of the TV for a preset time, the picture automatically turns off, while leaving only the TV sound on. Additionally, after 30 minutes in picture off mode, the TV will switch to standby mode. 30