Sony TC-WE475 Operating Instructions (primary manual) - Page 22

Troubleshooting If you've experienced any of the following difficulties while using the tape deck, use this troubleshooting guide to help you remedy the problem. Should the problem persist, consult your nearest Sony dealer. The function buttons do not work. • The tape deck has been just turned on and does not operate for about 3 seconds. Wait until X stops flashing. • Check that the cassette is loaded correctly and the cassette holder is closed completely. The tape deck does not play or record. • There is no cassette in the cassette holder. • The tape has come to the end. • The tape is slack. Take up the tape slack. • The record-protect tab has been removed from the cassette (see page 20). • Make sure the amplifier setting is correct. • Check that the tape deck connections are secure. • The heads and tape path are dirty. Clean them (see page 21). • The recording/playback head is magnetized. Demagnetize it (see page 21). There is excessive wow, flutter or sound dropout. • The capstans and pinch rollers are dirty. Clean them (see page 21). There is a decrease in sound level, sound dropout, or poor reproduction of high frequencies./ The tape does not erase completely./Noise increases. • The recording/playback or erasing head and tape path are dirty. Clean them (see page 21). • The recording/playback or erasing head is magnetized. Demagnetize it (see page 21). There is hum or noise. • The tape deck is placed near a TV or VCR. Move the tape deck away from the TV or VCR. • The tape deck is placed on or under the amplifier. Move the tape deck away from the amplifier. The tape stops before the tape has been fully rewound. • The tape is slack. Take up the tape slack. • If "M" is shown in the display, press MEMORY repeatedly until "M" disappears. • The cassette shell is bent. Use another cassette. The Multi-AMS function does not work properly. • One of the tracks contains a long pause, a passage of low frequencies or very low volume, or a gradual increase or decrease in volume. • The space before a track is less than 4 seconds long. Load a blank space of 4 seconds using W REC MUTING. • The signal strength of the left and right channels are very different. • There is noise in the space before a track. • You pressed M (or m) immediately before the beginning of the next track or immediately after the beginning of the current track. The Dolby NR function does not work properly during playback. • The Pitch Control function is on and the frequency characteristics of the sound is altered. Push PITCH CONTROL again to turn off the function. There is excessively loud tape transport noise during fast-forwarding or rewinding. • This noise is caused by the cassette and is not a mechanical problem. 22