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Sony WF-1000XM5 Help Guide

Sony WF-1000XM5 Manual

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Sony WF-1000XM5 | Help Guide - Page 1
Wireless Noise Canceling Stereo Headset WF-1000XM5 Model: YY2963 Quick Start Guide To prevent burning or malfunction due to getting wet Download the app, and set up the headset To use all functions and improved performances, update the software of the headset and "Sony | Headphones Connect" app to
Sony WF-1000XM5 | Help Guide - Page 2
earbud tips deep into your ear canals. Establishing a BLUETOOTH® connection The headset is turned on when the headset units are removed from the charging case. Follow the downloaded "Sony | Headphones Connect" app instructions Establishing a Bluetooth connection manually Charging the headset Getting
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Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the "Sony | Headphones Connect" app Android smartphone Pairing and connecting with an Android smartphone Pairing and connecting with an Android smartphone using LE Audio Connecting to
Sony WF-1000XM5 | Help Guide - Page 4
computer (Mac) Other Bluetooth devices Pairing and connecting with a Bluetooth device Connecting to a paired Bluetooth device Multipoint connection Connecting the headset to 2 devices simultaneously (multipoint connection) Switching audio between multiple devices with "audio switch" Listening to
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partner services Important information Precautions When you have finished using the headset Maintenance To prevent burning or malfunction due to getting wet When the headset units or charging case gets wet Licenses Trademarks Customer support websites Troubleshooting What can I do to solve a problem
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are not sufficient. Operation The headset cannot be operated. Bluetooth connection Pairing with a Bluetooth device cannot be done. Unable to make a Bluetooth . You cannot switch back to the Classic Audio connection. Others Earbud tips are damaged or lost. An earache occurs. Resetting or initializing
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 What you can do with the Bluetooth function The headset uses Bluetooth wireless technology, allowing you to or pocket. Related Topic How to make a wireless connection to Bluetooth devices 5-048-298-11(1) Copyright 2023 Sony Corporation 7
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help guide. https://rd1.sony.net/help/mdr/hpc/h_zz/ When entering pairing mode automatically by putting the headset units into your ears for the first time after purchase or after initializing the headset (when there is no pairing information on the headset) / When manually entering pairing mode and
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Checking the case (1) Documents (1 set) Note Earbud tips are consumables. If the earbud tips are damaged and need replacing, contact your nearest Sony dealer or purchase the EP-NI1010 series*, sold separately. * May not be supported
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5-048-298-11(1) Copyright 2023 Sony Corporation 10
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Replacing the earbud tips M-sized earbud tips come attached to the left and right headset units at the time of purchase. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your
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effects, and wearability may be impaired. 3 Check that the earbud tip is securely attached. Twist the earbud tip to one side and check that the stem of the earbud tip is completely covering the sound conduit on the headset unit. Note Earbud tips are consumables. Avoid washing with water, wet wipes
Sony WF-1000XM5 | Help Guide - Page 13
Related Topic Wearing the headset What you can do with the "Sony | Headphones Connect" app Maintenance 5-048-298-11(1) Copyright 2023 Sony Corporation 13
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Headset WF-1000XM5 Location and function of parts Headset 1. Touch sensors (left, right) 2. Microphones (left, right) Picks up the sound of your voice (when talking on the phone or in the Speak-to-Chat mode) and noise (when using the noise canceling function/Ambient Sound Mode). 3. Earbud tips
Sony WF-1000XM5 | Help Guide - Page 15
charging case, the charging status, or the status of the pairing mode. 4. USB Type-C port Using the supplied USB Type-C cable, connect the charging case to the headset and the charging case. 5. Pairing/reset/initialize button Used when entering pairing mode, resetting or initializing the headset
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Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 About the indicator You can check various statuses of the headset/charging case by the indicator on the charging case charge When both headset units are stored in the charging case: Displays the remaining battery charge of the headset unit with
Sony WF-1000XM5 | Help Guide - Page 17
an interval of about 1.3 seconds) Bluetooth connection status Pairing mode repeatedly flashes twice in blue) Connection process completed ... you first press the reset/initialize button on the back of the charging case) For details, see "Resetting the headset" or "Initializing the headset
Sony WF-1000XM5 | Help Guide - Page 18
What you can do with the "Sony | Headphones Connect" app How to keep the software up-to-date (for comfortable use of the headset) Resetting the headset Initializing the headset to restore factory settings About the voice guidance 5-048-298-11(1) Copyright 2023 Sony Corporation 18
Sony WF-1000XM5 | Help Guide - Page 19
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Wearing the headset 1 Lay the headset units on their sides and remove them from the charging case. The headset turns on automatically. 2 Put the headset units into both ears. Put the headset unit with the (left) mark into your left ear
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the earbud tips for left and right ears may be different. The "Sony | Headphones Connect" app will help you to determine which earbud tips suit you best to is not worn for about 15 minutes after being removed from the charging case, the headset turns off automatically to save the battery. Turn the
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Connect" app, you can change the setting of automatically pausing and resuming the music playback, or automatically turning off the headset. Related Topic Replacing the earbud tips Using only one headset unit What you can do with the "Sony | Headphones Connect" app 5-048-298-11(1) Copyright 2023
Sony WF-1000XM5 | Help Guide - Page 22
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Using only one headset unit You can remove one headset unit from the charging case and use the headset unit by itself. In this case, only the headset unit that has been removed from the charging case will turn on. When you put on the
Sony WF-1000XM5 | Help Guide - Page 23
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 About the touch sensor Tap the touch sensor your index finger. Some available operations Left To switch the noise canceling function Tap and Ambient Sound Mode Tap twice To receive or end a call Tap 3 times - Tap 4 or more times To
Sony WF-1000XM5 | Help Guide - Page 24
to the touch sensors may change automatically. Check the function assignments to the touch sensors with the "Sony | Headphones Connect" app. When you make initial settings for Amazon Alexa on your smartphone, the function assignments to the touch sensors may change automatically. Check the function
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Using Quick Access Quick Access is a on the latest specifications of Quick Access, refer to the [Services] tab of the "Sony | Headphones Connect" app. You can also assign the same service to [Double Tap] and [Triple Tap] of Quick Access
Sony WF-1000XM5 | Help Guide - Page 26
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Charging The headset and the charging case contain built-in lithium-ion rechargeable batteries. Use the supplied USB Type-C cable to charge the headset before use. 1 Set the headset units into the charging case. Put the left headset unit
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lid and place it on the wireless charger with the SONY logo of the charging case facing upward to charge. See "Location and function of parts" for the location of the charging contact surface. When charging, refer to the operating instructions supplied with the wireless charger. Hint The headset can
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If the problem persists, consult your nearest Sony dealer. If the headset is not used for a long time, the indicator (orange) on the charging case may metal) to the wireless charger or the charging case. Remove the cover, etc. attached to the charging case, and do not place metallic objects (such as
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are other devices compatible with wireless charging nearby, move the devices 30 cm (11.81 in.) or more away from the wireless charger. The charging case may not be detected properly and may not be able to charge. Related Topic About the indicator Checking the remaining battery charge 5-048-298-11
Sony WF-1000XM5 | Help Guide - Page 30
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection Music playback time Codec Noise canceling function/Ambient Sound Mode Available operating time
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Noise canceling function/Ambient Sound Mode Available operating time Hint By using the "Sony | Headphones Connect" app, the "main headset unit" depending on the usage environment. Related Topic Supported codecs About the DSEE Extreme function Speaking with someone while wearing the headset (Speak-
Sony WF-1000XM5 | Help Guide - Page 32
Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable batteries of the headset and the charging case details, refer to the operating instructions supplied with the iPhone or iPod touch. The
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is displayed. You can also check the remaining battery charge of the headset unit and the charging case with the "Sony | Headphones Connect" app. Android smartphones and iPhone/iPod touch both support this app. Note If the headset and smartphone are not connected with HFP, the remaining battery
Sony WF-1000XM5 | Help Guide - Page 34
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Turning on the headset When the headset is stored in the charging case 1 Lay the headset units on their sides and remove them from the charging case. The headset turns on automatically. When you remove only one headset unit from the
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Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Turning off the headset 1 Set the headset units into the charging case. Put the left headset unit (the headset unit with the tactile dot) back into the left hole of the charging case case, and close the charging case lid. By using the "Sony
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When the remaining battery charge of the charging case is not sufficient, the charging of the headset will not start. Charge the charging case. Related Topic Charging Turning on the headset What you can do with the "Sony | Headphones Connect" app 5-048-298-11(1) Copyright 2023 Sony Corporation 36
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 How to make a wireless connection to Bluetooth devices You can enjoy music and hands-free calling with the headset wirelessly by using your Bluetooth device's Bluetooth function. Pairing To use the Bluetooth function, both of the
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into pairing mode on the "Sony | Headphones Connect" app. For more details, refer to the "Sony | Headphones Connect" app help guide. Note The connection with some smartphones and iPhone devices may become unstable when connecting using the "Sony | Headphones Connect" app. In that case, follow
Sony WF-1000XM5 | Help Guide - Page 39
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Before starting the operation,
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The headset does not enter pairing mode with the charging case lid closed. 0:00 The indicator (blue) on the charging case repeatedly flashes twice in a row and the headset goes into pairing mode. You can remove the headset from the charging case after entering pairing mode. When you are wearing the
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see "Connecting to a paired Android smartphone". If [WF-1000XM5] does not appear on your Android smartphone screen, start the operation again from the beginning of step . * A Passkey may be called "Passcode", "PIN code", "PIN number", or "Password". About the instruction manual video Watch the video
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Related Topic Wearing the headset Using only one headset unit How to make a wireless connection to Bluetooth devices Connecting to a paired Android smartphone Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Pairing and connecting with an Android smartphone using LE Audio LE Audio is a sound communication standard for Bluetooth technology. Both the Android smartphone and the headset must support LE Audio. Devices supporting LE Audio (as of
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The headset does not enter pairing mode with the charging case lid closed. 0:00 The indicator (blue) on the charging case repeatedly flashes twice in a row and the headset goes into pairing mode. You can remove the headset from the charging case after entering pairing mode. When you are wearing the
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, refer to the operating instructions supplied with the Android smartphone. Related Topic What you can do with the "Sony | Headphones Connect" app Connecting with the "Sony | Headphones Connect" app Pairing and connecting with an Android smartphone Customer support websites Initializing the headset
Sony WF-1000XM5 | Help Guide - Page 46
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Connecting to a paired Android smartphone 1 Unlock the screen of the Android smartphone if it is locked. 2 Lay the headset units on their sides and remove them from the charging case. The headset turns on automatically. 3 Put the headset
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more details, refer to the operating instructions supplied with the Android smartphone. Note When connecting, [WF-1000XM5], [LE_WF-1000XM5], or both may be displayed on the connecting device. When both or [WF1000XM5] is displayed, select [WF-1000XM5]; when [LE_WF-1000XM5] is displayed, select [LE_WF
Sony WF-1000XM5 | Help Guide - Page 48
Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called "pairing". First, pair operating instructions for the iPhone is in hand. 1 Enter pairing mode on this headset. When you pair the
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The headset does not enter pairing mode with the charging case lid closed. 0:00 The indicator (blue) on the charging case repeatedly flashes twice in a row and the headset goes into pairing mode. You can remove the headset from the charging case after entering pairing mode. When you are wearing the
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not connected, see "Connecting to a paired iPhone ". If [WF-1000XM5] does not appear on your iPhone screen, start the operation again from the beginning of step . * A Passkey may be called "Passcode", "PIN code", "PIN number", or "Password". About the instruction manual video Watch the video to find
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Related Topic Wearing the headset Using only one headset unit How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory
Sony WF-1000XM5 | Help Guide - Page 52
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Connecting to a paired iPhone 1 Unlock the screen of the iPhone if it is locked. 2 Lay the headset units on their sides and remove them from the charging case. The headset turns on automatically. 3 Put the headset units into both ears.
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, refer to the operating instructions supplied with the iPhone. Note When connecting, [WF-1000XM5], [LE_WF-1000XM5], or both may be displayed on the connecting device. When both or [WF1000XM5] is displayed, select [WF-1000XM5]; when [LE_WF-1000XM5] is displayed, select [LE_WF-1000XM5]. If the last
Sony WF-1000XM5 | Help Guide - Page 54
Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Pairing and connecting with a computer (Windows® 11) The operation to register the device that you wish to connect to is called "pairing". First, pair case. The headset turns on automatically. The headset enters pairing mode automatically
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Set the headset units into the charging case. Leave the charging case lid open. 2. With the charging case lid open, press and hold the pairing button on the back of the charging case for about 5 seconds or more. Note The headset does not enter pairing mode with the charging case lid closed. 0:00 The
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the headset unit you are wearing. 2 Wake the computer up if the computer is in standby (sleep) or hibernation mode. 3 Pair the headset using the computer. To connect using the Swift Pair function 1. Select [Connect] from the pop-up menu displayed on your computer screen. To connect without using the
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a paired computer (Windows 11)". If [WF-1000XM5] does not appear instructions supplied with the computer. To delete all Bluetooth pairing information, see "Initializing the headset to restore factory settings". Note If pairing is not established within 5 minutes, pairing mode is canceled. In this case
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pairing information is deleted. In this case, delete the pairing information for the headset from the connected device and then pair them again. The headset can be paired make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 11) Listening to music from a device via
Sony WF-1000XM5 | Help Guide - Page 59
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Before starting the operation,
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Set the headset units into the charging case. Leave the charging case lid open. 2. With the charging case lid open, press and hold the pairing button on the back of the charging case for about 5 seconds or more. Note The headset does not enter pairing mode with the charging case lid closed. 0:00 60
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repeatedly flashes twice in a row and the headset goes into pairing mode. You can remove the headset from the charging case after entering pairing mode. When you are wearing the headset, you will hear a notification sound from both headset units at the same time, and you will hear a voice guidance
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4. Click [Bluetooth]. 5. Click [WF-1000XM5]. 62
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a paired computer (Windows 10)". If [WF-1000XM5] does not appear instructions supplied with the computer. To delete all Bluetooth pairing information, see "Initializing the headset to restore factory settings". Note If pairing is not established within 5 minutes, pairing mode is canceled. In this case
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Wearing the headset Using only one headset unit How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 10) Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Compatible OS macOS (version 11 or
Sony WF-1000XM5 | Help Guide - Page 66
The headset does not enter pairing mode with the charging case lid closed. 0:00 The indicator (blue) on the charging case repeatedly flashes twice in a row and the headset goes into pairing mode. You can remove the headset from the charging case after entering pairing mode. When you are wearing the
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to a paired computer (Mac)". If [WF-1000XM5] does not instructions supplied with the computer. To delete all Bluetooth pairing information, see "Initializing the headset to restore factory settings". Note If pairing is not established within 5 minutes, pairing mode is canceled. In this case
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pairing information is deleted. In this case, delete the pairing information for the headset from the connected device and then pair them again. The headset can be paired to make a wireless connection to Bluetooth devices Connecting to a paired computer (Mac) Listening to music from a device via a
Sony WF-1000XM5 | Help Guide - Page 69
Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Connecting to a paired computer ( instructions supplied with the computer. 1 Wake the computer up if the computer is in standby (sleep) or hibernation mode. 2 Lay the headset units on their sides and remove them from the charging case
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If [WF-1000XM5] is not displayed for [Output] and [Input], proceed to step 3. 3. Click [More sound settings]. 4. On the [Playback] tab on the [Sound] screen, select [WF-1000XM5], right-click it, and select [Connect] from the displayed menu. 70
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[WF-1000XM5], right-click it, and select [Connect] from the displayed menu. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer. Note If the music playback sound quality is poor, check that the A2DP function which supports music
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If you cannot connect your computer to the headset, delete the headset pairing information on your computer and perform pairing again. As for the operations on your computer, refer to the operating instructions supplied with the computer. Related Topic Wearing the headset Using only one headset unit
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Connecting to a paired computer ( instructions supplied with the computer. 1 Wake the computer up if the computer is in standby (sleep) or hibernation mode. 2 Lay the headset units on their sides and remove them from the charging case
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If [Headphones (WF-1000XM5 Stereo)] is not displayed on the drop-down menu, proceed to step 3. 3. Click [Sound Control Panel], right-click on the [Playback] tab on the [Sound] screen, and check the [Show Disconnected Devices] checkbox. 4. Select [Connect] from the displayed menu. 74
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You will hear a notification sound indicating that the connection is established from both headset units at the same time. When you wear only one headset unit, you will hear the notification sound from the headset unit you are wearing. Hint 75
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poor, check that the A2DP function which supports music playback connections is enabled in the computer settings. For more details, refer to the operating instructions supplied with the computer. If the last connected Bluetooth device is placed near the headset, the headset may automatically connect
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Connecting to a paired computer (Mac) Compatible OS macOS ( , refer to the operating instructions supplied with the computer. Set the computer speaker to the ON mode. If the computer speaker is set to the "OFF" mode, no sound can be
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2. Click [WF-1000XM5] on the [Bluetooth] screen while pressing the computer Control button supports music playback connections is enabled in the computer settings. For more details, refer to the operating instructions supplied with the computer. If the last connected Bluetooth device is placed near
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Disconnecting Bluetooth connection (after use) Making a video call on your computer 5-048-298-11(1) Copyright 2023 Sony Corporation 79
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Pairing and connecting with a Bluetooth device The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Before starting the operation, make
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unit, you will hear the notification sound and voice guidance from the headset unit you are wearing. 2 Perform the pairing procedure on the Bluetooth device to search for this headset. [WF-1000XM5] will be displayed on the list of detected devices on the screen of the Bluetooth device. If it is not
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instructions supplied with the Bluetooth device. To delete all Bluetooth pairing information, see "Initializing the headset to restore factory settings". Note If pairing is not established within 5 minutes, pairing mode is canceled. In this case Connecting to a paired Bluetooth device Listening
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Connecting to a paired Bluetooth device 1 Lay the headset units on their sides and remove them from the charging case. The headset turns on automatically. 2 Put the headset units into both ears. When the headset has automatically
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Pairing and connecting with a Bluetooth device Listening to music from a device via a Bluetooth connection Disconnecting Bluetooth connection (after use) 5-048-298-11(1) Copyright 2023 Sony Corporation 84
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Connecting the headset to 2 devices simultaneously (multipoint connection) The headset can a Bluetooth connection with the headset. When attempting to connect a paired third device to a headset via a Bluetooth connection while 2 devices
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2 smartphones via Bluetooth connections simultaneously, both devices will be in standby mode. When an incoming call arrives to the first device, a ring heard via the headset. Related Topic What you can do with the "Sony | Headphones Connect" app How to make a wireless connection to Bluetooth devices
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Switching audio between multiple devices with "audio switch" The "audio switch" function is a Google feature that switches audio between Android devices. Headsets that support "audio switch" can connect to multiple devices. When you use
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Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Listening to music from a device via a Bluetooth connection If your Bluetooth device supports may vary depending on the Bluetooth device. Refer to the operating instructions supplied with the Bluetooth device. 1 Put the headset units into
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a device such as a portable TV that supports SCMS-T content protection. Depending on the Bluetooth device. The volume can also be adjusted on the "Sony | Headphones Connect" app. The headset volume during a by removing only one headset unit from the charging case and putting it into your ear. If only
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible profile: AVRCP), the following operations are available. The available functions may vary depending on the
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The available operations may vary depending on the connected device, the music software, or app used. In some cases, it may operate differently or may not work even when the operations described above are performed. When you use an iPhone, Siri may be activated
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Disconnecting Bluetooth connection (after use) 1 Disconnect the Bluetooth connection by operating the Bluetooth device. When you are wearing the headset, you will hear a notification sound
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Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 About 360 Reality Audio What is 360 Reality Audio? 360 Reality Audio is a new music experience using Sony Conditions of use Download and use a music streaming service (charged) app that supports 360 Reality Audio on your smartphone or tablet
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Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 (feedback) may be heard. In this case, take off the headset and put it on away from the mobile phone. Do not cover the microphone part on the left or Mode may not work properly or a beeping sound (feedback) may occur. If any of this is the case
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Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Using the noise canceling function If you use the noise canceling function, you can enjoy music without being disturbed by ambient noise. 1 Lay the headset units on their sides and remove them from the charging case instruction manual video 95
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of this is the case, remove your hand, etc. from the left or right microphone part. Related Topic Turning on the headset Wearing the headset What is noise canceling? Listening to ambient sound during music playback (Ambient Sound Mode) What you can do with the "Sony | Headphones Connect" app 5-048
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headset unit is worn) at the same time. About the instruction manual video Watch the video to find out how to use the Ambient Sound Mode. https://rd1.sony.net/help/mdr/mov0057/h_zz/ Hint Ambient Sound Mode settings changed with the "Sony | Headphones Connect" app are stored in the headset. Once you
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not be heard even when using the Ambient Sound Mode. Do not use the headset in places where it case, set the Ambient Sound Mode to OFF. If the headset is not worn properly in your ears, the Ambient Sound Mode may not work correctly. Twist the headset to put it into your ears properly. Do not cover
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are touching the touch sensor. To deactivate the Quick Attention Mode Release your finger from the touch sensor. About the instruction manual video Watch the video to find out how to use the Quick Attention Mode. https://rd1.sony.net/help/mdr/mov0058/h_zz/ Note Depending on the ambient conditions
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Speaking with someone while wearing the headset (Speak-to-Chat) If Speak-to-Chat is enabled in advance, the Speak-to-Chat mode starts automatically when you talk to someone. The headset pauses or mutes the music being played and captures
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mode may not activate. If this is the case , speech detection may be improved by speaking more slowly or in a louder voice, making sure the headset is in the correct position, turning down any music playing, or setting Speak-to-Chat to "H Sensitivity". Related Topic What you can do with the "Sony
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 About the sound quality mode The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the "Sony | Headphones Connect" app. Priority on sound quality:
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Supported codecs A codec is an "audio coding algorithm" used when transmitting sound wirelessly via a Bluetooth connection. The headset supports the following codecs. When connected in Classic Audio via an A2DP connection (for music
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 About the DSEE Extreme function DSEE Extreme uses AI technology to reproduce the frequency responses of the original sound source lost during compression with high accuracy. You can switch the settings with the "Sony | Headphones Connect"
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Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports
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When using HFP connection, transfer the call to the headset by using your smartphone or mobile phone. The volume can also be adjusted on the "Sony | Headphones Connect" app. The headset volume during a call and during music playback can be independently adjusted. Even if you change the volume during
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports
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Headphones Connect" app. The volume during calls cannot be adjusted with the headset. Adjust the volume on the connected device or the "Sony | Headphones Connect" app. Depending on the caller's voice characteristics or the ambient environmental noises, the audio signal processing that is mounted on
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Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Functions for a phone call The functions available during a call may vary depending on the profile supported instructions supplied with the smartphone or mobile phone. Supported profile Sony | Headphones Connect" app, you can
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touch sensor twice quickly (with an interval of about 0.3 seconds between taps). Supported profile: HSP (Headset Profile) You can use either the left or right may not work properly. When [Head Gesture] is enabled on the "Sony | Headphones Connect" app, the functions may not work properly with the
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)]** may not be selectable on the speaker or microphone settings, and only [WF-1000XM5] may be displayed. If this is the case, select [WF1000XM5]. As for frequently asked questions and answers, refer to the customer support website. * Depending on the video calling application you are using, this
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a paired computer (Windows 11) Connecting to a paired computer (Windows 10) Connecting to a paired computer (Mac) Disconnecting Bluetooth connection (after use) Speaking with someone while wearing the headset (Speak-to-Chat) Customer support websites 5-048-298-11(1) Copyright 2023 Sony Corporation
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Disconnecting Bluetooth connection (after use) 1 Disconnect the Bluetooth connection by operating the Bluetooth device. When you are wearing the headset, you will hear a notification sound
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Using Google Assistant (with touch sensor) By For details, refer to the following website*: https://support.google.com/assistant/answer/7172842#headphones * It is not the case that the headset is compatible with all the specifications
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without notice. For details on the services provided by other companies such as Google Assistant or Amazon Alexa, consult each service provider directly. Sony shall assume no responsibility for any problems such as misunderstandings related to the services provided by other companies. 5-048-298
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Using Amazon Alexa By using the Amazon Alexa app installed on your smartphone, you can speak to the headset's microphones to operate the smartphone or perform a search. Compatible smartphones The OS version which supports the latest
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to the smartphone via Bluetooth connection. Connect the headset to the smartphone via Bluetooth connection. 4. On the [Set up Alexa on your WF-1000XM5] screen, touch [CONTINUE]. 5. If the [This will override the current voice assistant on this accessory] screen appears, touch [CONTINUE]. 6. On the
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word* ("Alexa") or operate the touch sensor on the headset unit to which Amazon Alexa is assigned to use Amazon Alexa. A: Touch sensors (left, right) B: Microphones (left, right) Hold your with your Voice] on the "Sony | Headphones Connect" app. ** Need Amazon or Prime Music subscription. 119
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vary by location. For details on the services provided by other companies such as Google Assistant or Amazon Alexa, consult each service provider directly. Sony shall assume no responsibility for any problems such as misunderstandings related to the services provided by other companies. 5-048-298-11
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Using Google Assistant (with voice activation) By app may be required. For details on the Google app, refer to the operating instructions or the support website of the Android smartphone, or the Google Play store website. The Google app
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If the touch sensor on either the left or right headset unit is set as Amazon Alexa, the voice assist function (Google app) is not available. The Google you, turn off [Capture Voice During a Phone Call] on the "Sony | Headphones Connect" app. The Google app may not be activated depending on
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Using the voice assist function (Siri) By an example. For details, refer to the operating instructions for the iPhone. Note: For details on Siri, refer to the operating instructions or support website of the iPhone. 2 Put the headset units
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function). If your voice sounds too loud or the sounds in your surroundings are bothering you, turn off [Capture Voice During a Phone Call] on the "Sony | Headphones Connect" app. 5-048-298-11(1) Copyright 2023
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Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 What you can do with the "Sony | Headphones Connect" app When you connect the smartphone with the "Sony of Amazon Alexa on/off* Set the Quick Access function* Turn Service Link on/off* Set the Bluetooth connection mode (sound quality mode)*
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without prior notice. Related Topic Installing the "Sony | Headphones Connect" app How to keep the sound quality mode Wearing the headset Supported codecs Checking the Mode) Speaking with someone while wearing the headset (Speak-to-Chat) Connecting the headset to 2 devices simultaneously (multipoint
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Installing the "Sony | Headphones Connect" app 1 Download the "Sony | Headphones Connect" app from the Google Play store or App Store, and install the app on your smartphone. For details on the "Sony | Headphones Connect" app, refer to
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Accessing support information from the "Sony | Headphones Connect" app You can access the latest support information from the "Sony | Headphones Connect" app. 1 Select [Help] on the "Sony | Headphones Connect" app screen. 2 The [
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 How to keep the software up-to-date (for comfortable use of the headset) Install the latest headset software using the "Sony | Headphones Connect" app to enjoy new functions or to resolve a certain number of issues with the headset.
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 What you can do with partner services After setting up on the "Sony | Headphones Connect" app, you can use the following apps* linked with the headset. * Services that can be linked as of June 27, 2023 are listed. For details on the
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Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 near automatic doors, or near fire alarms. This product emits radio waves when used in wireless mode. When used in wireless mode Sony shall assume no responsibility for any damages or loss resulting from information leaks may be cases where the
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experience discomfort while using the headset, stop using it immediately. The earbud tips may be damaged or deteriorate with long-term use and immediately and consult your nearest Sony dealer. In particular, be careful in the following cases. When using the headset near a sink or liquid container
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 When you have finished using the headset When you have finished using the headset, be sure to set the headset units into the charging case. Close the charging case lid. Note If perspiration or water is left on the charging port, it may
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To prevent burning or malfunction due to getting wet When the headset units or charging case gets wet 5-048-298-11(1) Copyright 2023 Sony Corporation 135
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Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Maintenance Perform regular maintenance by following the procedures below. 1 Remove the earbud tip. Hold the headset unit and twist the earbud tip while rotating it to pull it out. Do not pinch the end of the earbud or charging case, charging
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to try thoroughly cleaning the charging ports. Charging ports that needs maintenance Headset B: Charging ports of the headset units (left, right) Charging case C: Charging ports of the charging case (left, right) Note Do not use an air duster, etc. to remove dust, etc. Dust, etc. may enter the sound
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Cleaning the holes of the charging case Clean the holes where the earbud tips fit with a cotton swab, etc. E: Holes of the charging case (left, right) Drying the headset After cleaning is complete, leave the headset to dry thoroughly in room temperature. Note When drying the headset, if the
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wearability may be impaired. 4 Check that the earbud tip is securely attached. Twist the earbud tip to one side and check that the stem of the earbud tip is completely covering the sound conduit on the headset unit. 5 Set the headset in the charging case. After maintenance as well as after cleaning
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Related Topic To prevent burning or malfunction due to getting wet When the headset units or charging case gets wet 5-048-298-11(1) Copyright 2023 Sony Corporation 140
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 To prevent burning or malfunction due to getting wet Be sure to clean after use Charging with liquid such as water or sweat or foreign objects such as dust attached to the USB Type-C port of the charging case or charging port of the
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case to wipe off any water that gets on the headset. 2. Remove the earbud tips, turn the sound conduits (sound output tubes) downward, and shake several headset to dry in room temperature. If the headset units and charging case are charged while they are wet with sweat, etc., the charging ports
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with the headset units left in the pockets. If the headset is cracked or deformed, refrain from using the headset near water, or contact your nearest Sony dealer. Related Topic Replacing the earbud tips Maintenance When the headset units or charging case gets wet 5-048-298-11(1) Copyright 2023
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 When the headset units or charging case gets wet When the headset gets wet 1. Use a soft dry cloth to wipe off any water that gets on the headset. 2. Remove the earbud tips, turn the sound conduits (sound output tubes) downward, and shake
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of the headset is based on measurements performed by Sony under the conditions described above. Note that malfunctions resulting from water immersion caused by customer misuse are not covered by the warranty. Related Topic Replacing the earbud tips Maintenance To prevent burning or malfunction due
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Licenses Use of the Made for Apple contents of the license. https://rd1.sony.net/help/mdr/sl/23/ Services offered by third parties may be changed, suspended, or terminated without prior notice. Sony does not bear any responsibility in
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WF-1000XM5 Trademarks Microsoft and Windows are registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Apple, iPhone, iPod touch, macOS, Mac and Siri are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Customer support websites For customers in the USA, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For
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Noise Canceling Stereo Headset WF-1000XM5 What can I do to solve a problem? Before asking for repair, check the following items again. Find the symptoms of the issue in this Help Guide, and try any corrective actions listed. Set the headset units into the charging case, and close the charging
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Unable to turn on the headset. Make sure the battery is fully charged. You cannot turn on the headset when the headset is stored and being charged in the charging case. Remove the headset from the charging case to turn on. Charge the
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Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Headset cannot be charged or charging time is too long. Common Make sure the headset units are stored securely in the supplied charging case. If the headset units are floating in the charging case hibernation mode. Check that the charging case
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Related Topic Charging Replacing the earbud tips Maintenance Resetting the headset Initializing the headset to restore factory settings 5-048-298-11(1) Copyright 2023 Sony Corporation 152
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Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Mode Equalizer DSEE Extreme Speak-to-Chat Function to launch the voice assist function by your voice Service the headset units into the charging case. If the headset is placed charging case lid to prevent the battery of the charging case from
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Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 No sound, no sound from one side Common Pair the headset and the Bluetooth device again. When playing music, check that the headset and the transmitting Bluetooth device are connected via an A2DP Bluetooth connection. Charge the charging case
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Maintenance How to keep the software up-to-date (for comfortable use of the headset) Resetting the headset Initializing the headset to restore factory settings 5-048-298-11(1) Copyright 2023 Sony Corporation 155
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Low sound level If foreign material such as earwax becomes attached to the mesh part of the earbud tip, the sound may become muffled or difficult to hear. See "Maintenance" and clean the earbud tips as described before use. If the size of
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Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 case. Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic Using the noise canceling function Listening to ambient sound during music playback (Ambient Sound Mode) What you can do with the "Sony
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Resetting the headset Initializing the headset to restore factory settings 5-048-298-11(1) Copyright 2023 Sony Corporation 158
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Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Sound skips frequently. The following settings on the playback devices and headset may be affecting the sound quality. Set the headset to "Priority on stable connection". For details, see "About the sound quality mode Service Link on the "Sony
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case to connect the headset to the Bluetooth device. Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic About the sound quality mode Connecting the headset to 2 devices simultaneously (multipoint connection) What you can do with partner services
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Low sound quality If the size of the earbud tips does not match size of the earbud tips for left and right ears may be different. The "Sony | Headphones Connect" app will help you to determine which earbud tips suit you best to achieve the
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 The noise canceling effects are not sufficient. Make sure the noise canceling function is turned on. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap
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Using the noise canceling function What you can do with the "Sony | Headphones Connect" app 5-048-298-11(1) Copyright 2023 Sony Corporation 163
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 The headset cannot be operated. case. Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic Wearing the headset Replacing the earbud tips About the touch sensor What you can do with the "Sony
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lid open, and press and hold the pairing button on the back of the charging case for about 5 seconds or more to enter pairing mode. The headset cannot go into pairing mode if the headset is not set securely in the charging case, such as when the earbud tips are not properly attached to the headset
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Unable to make a Bluetooth connection. Check that the headset is turned on. Check that the Bluetooth device is turned on and the Bluetooth function is
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into the charging case. Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Making a call Wearing the headset Replacing the earbud tips What you can do with the "Sony | Headphones
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 The LE Audio connection cannot be established. The devices that support LE Audio are Android smartphones Xperia 1 Ⅳ and Xperia 5 Ⅳ (use the latest version of the smartphone software) (as of June 2023). For the latest information on
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 You cannot switch back to the Classic Audio connection. To switch to the Classic Audio connection, use the "Sony | Headphones Connect" app. For details, see "Pairing and connecting with an Android smartphone using LE Audio ". If you
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Earbud tips are damaged or lost. Earbud tips are consumables. If the earbud tips are damaged and need replacing, contact your nearest Sony dealer or purchase the EP-NI1010 series*, sold separately. * May not be supported in some countries
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 An earache occurs. If you feel the size of the earbud tips does not fit your ears, change the earbud tips. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Resetting the headset If the headset cannot be turned on or cannot be operated even when it is turned on, reset the headset. 1 Set the headset units into the charging case. Leave the charging case lid open. 2 Press and hold the reset
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Check that the indicator turns off and then release your finger. The pairing information and other settings are retained. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. About the instruction manual video Watch the video to find out
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Initializing the headset to restore factory settings If the headset does not operate correctly even after resetting, initialize the headset. 1 Set the headset units into the charging case. Leave the charging case lid open. 2 Press and
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, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. About the instruction manual video Watch the
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Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Specifications Headset Power source: DC 2) (Headset (including earbud tips (M))) Approx. 39 g (1.38 oz) (Charging case) Communication specification Communication system /HSP TMAP/CSIP/MCP/VCP/CCP Supported Codec 3): SBC AAC LDAC LC3 177
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8 Plus iPhone 8 iPhone 7 Plus iPhone 7 iPhone SE iPhone 6s Plus iPhone 6s iPod touch (7th generation) (As of March 2023) 5-048-298-11(1) Copyright 2023 Sony Corporation 178