Sony WI-1000XM2 Help Guide

Sony WI-1000XM2 Manual

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  • Sony WI-1000XM2 | Help Guide - Page 1
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Use this manual if you encounter any problems, or have any questions. Update the software of the headset and "Sony | Headphones Connect" app to the latest version. For details, refer to the following: https://www.sony.net/elesupport/
  • Sony WI-1000XM2 | Help Guide - Page 2
    battery charge Turning on the headset Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the "Sony | Headphones Connect" app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired
  • Sony WI-1000XM2 | Help Guide - Page 3
    multipoint connection) Connecting the headset to 2 Android smartphones (multipoint connection) Connecting the headset to an Android smartphone and an iPhone (multipoint Sound Mode) Sound quality mode About the sound quality mode Supported codecs About the DSEE HX function Making phone calls Receiving
  • Sony WI-1000XM2 | Help Guide - Page 4
    (Siri) Using the apps What you can do with "Sony | Headphones Connect" app Installing "Sony | Headphones Connect" app Important information Precautions License notice Trademarks Customer support websites Troubleshooting What can I do to solve a problem? Power/Charging Unable to turn on the headset
  • Sony WI-1000XM2 | Help Guide - Page 5
    Distorted sound The Bluetooth wireless communication range is short, or the sound skips. The headset does not operate properly. Cannot hear a person on a the headset Resetting the headset Initializing the headset to restore factory settings 5-008-613-11(3) Copyright 2019 Sony Corporation 5
  • Sony WI-1000XM2 | Help Guide - Page 6
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 What you can do with the Bluetooth function The headset uses BLUETOOTH® wireless technology, allowing you to do the following. Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly.
  • Sony WI-1000XM2 | Help Guide - Page 7
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 About the voice guidance In the factory setting, you will hear the English voice guidance in the following situations via the headset. You can change the language of the voice guidance and turn on/off the voice guidance using "Sony |
  • Sony WI-1000XM2 | Help Guide - Page 8
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Checking the package contents After opening the package, check that all of the items in the list are included. If any items are missing, contact your dealer. Numbers in ( ) indicate the item amount. Wireless Noise Canceling Stereo Headset
  • Sony WI-1000XM2 | Help Guide - Page 9
    SS size: 1 line S size: 2 lines M size: 3 lines L size: 4 lines Triple-comfort earbuds (S/M/L 2 each) The size of the earbuds can be determined based on the color of the inside of the earbuds. S size: orange M size: green L size: light blue 5-008-613-11(3) Copyright 2019 Sony Corporation 9
  • Sony WI-1000XM2 | Help Guide - Page 10
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Setting the headset in the carrying case When you have finished using the headset, take one side of the neckband, in-flight use in the pocket inside the upper lid of the carrying case. 5-008-613-11(3) Copyright 2019 Sony Corporation 10
  • Sony WI-1000XM2 | Help Guide - Page 11
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Replacing the earbuds For the noise canceling function to be fully effective, select the earbuds that fit your ears the best. M-sized long hybrid silicone
  • Sony WI-1000XM2 | Help Guide - Page 12
    5-008-613-11(3) Copyright 2019 Sony Corporation 12
  • Sony WI-1000XM2 | Help Guide - Page 13
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 When you have finished using the headset The headset has a built-in magnet for joining the left and right units. The magnet prevents the units
  • Sony WI-1000XM2 | Help Guide - Page 14
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Location and function of parts 1. Noise N-Mark 9. + (volume +) button There is a tactile dot on the + button. Use this dot as a guide when operating the headset. 10. (play/call) button 11. - (volume -) button 12. C (custom) button
  • Sony WI-1000XM2 | Help Guide - Page 15
    to indicate the power or communication status of the headset. Related Topic About the indicator Checking the remaining battery charge 5-008-613-11(3) Copyright 2019 Sony Corporation 15
  • Sony WI-1000XM2 | Help Guide - Page 16
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red / -: Turns off Turning
  • Sony WI-1000XM2 | Help Guide - Page 17
    flashes slowly in blue) Initialization completed (flashes 4 times in blue) For details, see "Initializing the headset to restore factory settings". 5-008-613-11(3) Copyright 2019 Sony Corporation 17
  • Sony WI-1000XM2 | Help Guide - Page 18
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. 1 Open
  • Sony WI-1000XM2 | Help Guide - Page 19
    charging due to the following causes, the indicator (red) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer. Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F). There is
  • Sony WI-1000XM2 | Help Guide - Page 20
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection Music playback time Codec DSEE
  • Sony WI-1000XM2 | Help Guide - Page 21
    Mode: ON Max. 9.5 hours OFF Max. 11 hours Hint By using the "Sony | Headphones Connect" app, you can check which codec is used for a connection or at most. Related Topic Supported codecs About the DSEE HX function What you can do with "Sony | Headphones Connect" app 5-008-613-11(3)
  • Sony WI-1000XM2 | Help Guide - Page 22
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Checking the remaining battery charge You can or iPod touch running iOS 9 or later. For more details, refer to the operating instructions supplied with the iPhone or iPod touch. The remaining charge which is displayed may differ from
  • Sony WI-1000XM2 | Help Guide - Page 23
    remaining battery charge with the "Sony | Headphones Connect" app. Android smartphones and iPhone/iPod touch both support this app. Note If you connect the headset to an iPhone, iPod touch, or Android smartphone with "Media audio" (A2DP) only in a multipoint connection, the remaining battery charge
  • Sony WI-1000XM2 | Help Guide - Page 24
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Turning on the headset 1 Press and hold the (power) button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 5-008-613-11(3) Copyright 2019 Sony Corporation 24
  • Sony WI-1000XM2 | Help Guide - Page 25
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Turning off the headset 1 Press and hold the (power) button for about 2 seconds until the indicator (blue) turns off. Hint You can also turn off the headset with the "Sony | Headphones Connect" app. Related Topic Turning on the headset
  • Sony WI-1000XM2 | Help Guide - Page 26
    Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 How to make a wireless connection to Bluetooth devices You can enjoy music and hands-free calling with the headset wirelessly not support one-touch connection (NFC), pair the headset and the device manually. If the device supports one-touch
  • Sony WI-1000XM2 | Help Guide - Page 27
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Connecting with the "Sony | Headphones Connect" app Launch the "Sony | Headphones Connect" app on your Android™ smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the "Sony | Headphones Connect"
  • Sony WI-1000XM2 | Help Guide - Page 28
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Pairing and connecting with an Android smartphone The within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the Android smartphone is in hand. 1 Enter pairing mode on this headset. Turn on
  • Sony WI-1000XM2 | Help Guide - Page 29
    . For more details, refer to the operating instructions supplied with the Android smartphone. To delete all Bluetooth pairing information, see "Initializing the headset to restore factory settings". Note When pairing a device, [WI-1000XM2], [LE_WI-1000XM2], or both may be displayed on the connecting
  • Sony WI-1000XM2 | Help Guide - Page 30
    make a wireless connection to Bluetooth devices Connecting to a paired Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-008-613-11(3) Copyright 2019 Sony Corporation 30
  • Sony WI-1000XM2 | Help Guide - Page 31
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Connecting to a paired Android smartphone 1 Unlock the screen of the Android smartphone if it is locked. 2 Turn on the headset. Press and hold the (power)
  • Sony WI-1000XM2 | Help Guide - Page 32
    more details, refer to the operating instructions supplied with the Android smartphone. Note When connecting, [WI-1000XM2], [LE_WI-1000XM2], or both may be displayed on the connecting device. When both or [WI1000XM2] is displayed, select [WI-1000XM2]; when [LE_WI-1000XM2] is displayed, select [LE_WI
  • Sony WI-1000XM2 | Help Guide - Page 33
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 One-touch connection (NFC) with an Android smartphone By touching the the smartphone until the smartphone reacts. Refer to the operating instructions of the smartphone for the designated location to be touched on the smartphone. 33
  • Sony WI-1000XM2 | Help Guide - Page 34
    above is an example. For more details, refer to the operating instructions supplied with the Android smartphone. If you cannot connect the headset, One-touch connection switching). Related Topic How to make a wireless connection to Bluetooth devices Disconnecting the Android smartphone with one-
  • Sony WI-1000XM2 | Help Guide - Page 35
    5-008-613-11(3) Copyright 2019 Sony Corporation 35
  • Sony WI-1000XM2 | Help Guide - Page 36
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Disconnecting the Android smartphone with one- turns off can be changed in the "Sony | Headphones Connect" app. For more details, refer to the "Sony | Headphones Connect" app help guide. https://rd1.sony.net/help/mdr/hpc/h_zz/ 5-008-613
  • Sony WI-1000XM2 | Help Guide - Page 37
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Switching the device by one-touch (NFC) If you touch an NFC-compatible smartphone to the headset while the Bluetooth device. Note Unlock the smartphone screen in advance if it is locked. 5-008-613-11(3) Copyright 2019 Sony Corporation 37
  • Sony WI-1000XM2 | Help Guide - Page 38
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Pairing and connecting with an iPhone The placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the iPhone is in hand. 1 Enter pairing mode on this headset. Turn on the headset
  • Sony WI-1000XM2 | Help Guide - Page 39
    an example. For more details, refer to the operating instructions supplied with your iPhone. To delete all Bluetooth pairing information, see "Initializing the headset to restore factory settings". Note When pairing a device, [WI-1000XM2], [LE_WI-1000XM2], or both may be displayed on the connecting
  • Sony WI-1000XM2 | Help Guide - Page 40
    Topic How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-008-613-11(3) Copyright 2019 Sony Corporation 40
  • Sony WI-1000XM2 | Help Guide - Page 41
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Connecting to a paired iPhone 1 Unlock the screen of the iPhone if it is locked. 2 Turn on the headset. Press and hold the (power) button for
  • Sony WI-1000XM2 | Help Guide - Page 42
    , refer to the operating instructions supplied with your iPhone. Note When connecting, [WI-1000XM2], [LE_WI-1000XM2], or both may be displayed on the connecting device. When both or [WI1000XM2] is displayed, select [WI-1000XM2]; when [LE_WI-1000XM2] is displayed, select [LE_WI-1000XM2]. If the last
  • Sony WI-1000XM2 | Help Guide - Page 43
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Pairing and connecting with a computer (Windows 10) function that supports music playback connections (A2DP). The computer is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the
  • Sony WI-1000XM2 | Help Guide - Page 44
    2. Click [Devices]. 3. Click the [Bluetooth] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then select [WI- 1000XM2]. 4. Click [Pair]. 44
  • Sony WI-1000XM2 | Help Guide - Page 45
    instructions supplied with the computer. To delete all Bluetooth pairing information, see "Initializing the headset to restore factory settings". Note When pairing a device, [WI-1000XM2], [LE_WI-1000XM2 time. Related Topic How to make a wireless connection to Bluetooth devices Connecting to a paired
  • Sony WI-1000XM2 | Help Guide - Page 46
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Pairing and connecting with a computer (Windows 8.1) The that supports music playback connections (A2DP). The computer is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the
  • Sony WI-1000XM2 | Help Guide - Page 47
    1. Move the mouse pointer to the top-right corner of the screen (when using a touch panel, swipe from the right edge of the screen), then select [Settings] from the Charm Bar. 2. Select [Change PC Settings] of the [Settings] charm. 3. Select [PC and devices] of [PC Settings]. 4. Select [Bluetooth].
  • Sony WI-1000XM2 | Help Guide - Page 48
    an example. For more details, refer to the operating instructions supplied with the computer. To delete all Bluetooth pairing information, see "Initializing the headset to restore factory settings". Note When pairing a device, [WI-1000XM2], [LE_WI-1000XM2], or both may be displayed on the connecting
  • Sony WI-1000XM2 | Help Guide - Page 49
    can be paired with multiple devices, but can only play music from 1 paired device at a time. Related Topic How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection
  • Sony WI-1000XM2 | Help Guide - Page 50
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Pairing and connecting with a computer (Windows 7) The that supports music playback connections (A2DP). The computer is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the
  • Sony WI-1000XM2 | Help Guide - Page 51
    an example. For more details, refer to the operating instructions supplied with the computer. To delete all Bluetooth pairing information, see "Initializing the headset to restore factory settings". Note When pairing a device, [WI-1000XM2], [LE_WI-1000XM2], or both may be displayed on the connecting
  • Sony WI-1000XM2 | Help Guide - Page 52
    can be paired with multiple devices, but can only play music from 1 paired device at a time. Related Topic How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 7) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection
  • Sony WI-1000XM2 | Help Guide - Page 53
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Pairing and connecting with a computer (Mac) The function that supports music playback connections (A2DP). The computer is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the
  • Sony WI-1000XM2 | Help Guide - Page 54
    with each other. You will hear the voice guidance say, "Bluetooth connected". If they are not connected, see "Connecting to a paired computer (Mac)". If [WI-1000XM2] does not appear on the computer screen, try again from the beginning of step 3. * A Passkey may be called "Passcode", "PIN code", "PIN
  • Sony WI-1000XM2 | Help Guide - Page 55
    instructions supplied with the computer. To delete all Bluetooth pairing information, see "Initializing the headset to restore factory settings". Note When pairing a device, [WI-1000XM2], [LE_WI-1000XM2 time. Related Topic How to make a wireless connection to Bluetooth devices Connecting to a paired
  • Sony WI-1000XM2 | Help Guide - Page 56
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Connecting to a paired computer (Windows adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer. 1 Wake the computer up if the computer is in standby (sleep
  • Sony WI-1000XM2 | Help Guide - Page 57
    2. Right-click [WI-1000XM2]. If [WI-1000XM2] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disconnected Devices]. 3. Select [Connect] from the displayed menu. The connection is established. You will hear the voice guidance say, "Bluetooth connected". 57
  • Sony WI-1000XM2 | Help Guide - Page 58
    refer to the operating instructions supplied with the computer. Note When connecting, [WI-1000XM2], [LE_WI-1000XM2], or both may be displayed on the connecting device. When both or [WI1000XM2] is displayed, select [WI-1000XM2]; when [LE_WI-1000XM2] is displayed, select [LE_WI-1000XM2]. If the music
  • Sony WI-1000XM2 | Help Guide - Page 59
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Connecting to a paired computer (Windows 8.1) or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer. 1 Wake the computer up if the computer is in standby (sleep
  • Sony WI-1000XM2 | Help Guide - Page 60
    4. Right-click [WI-1000XM2]. If [WI-1000XM2] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disconnected Devices]. 5. Select [Connect] from the displayed menu. 60
  • Sony WI-1000XM2 | Help Guide - Page 61
    refer to the operating instructions supplied with the computer. Note When connecting, [WI-1000XM2], [LE_WI-1000XM2], or both may be displayed on the connecting device. When both or [WI1000XM2] is displayed, select [WI-1000XM2]; when [LE_WI-1000XM2] is displayed, select [LE_WI-1000XM2]. If the music
  • Sony WI-1000XM2 | Help Guide - Page 62
    How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-008-613-11(3) Copyright 2019 Sony Corporation 62
  • Sony WI-1000XM2 | Help Guide - Page 63
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Connecting to a paired computer (Windows 7) or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer. 1 Wake the computer up if the computer is in standby (sleep
  • Sony WI-1000XM2 | Help Guide - Page 64
    refer to the operating instructions supplied with the computer. Note When connecting, [WI-1000XM2], [LE_WI-1000XM2], or both may be displayed on the connecting device. When both or [WI1000XM2] is displayed, select [WI-1000XM2]; when [LE_WI-1000XM2] is displayed, select [LE_WI-1000XM2]. If the music
  • Sony WI-1000XM2 | Help Guide - Page 65
    65
  • Sony WI-1000XM2 | Help Guide - Page 66
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Connecting to a paired computer (Mac) Compatible or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer. Set the computer speaker to the ON mode. If the computer
  • Sony WI-1000XM2 | Help Guide - Page 67
    "Bluetooth connected". 4 Click the speaker icon in the upper right part of the screen and select [WI-1000XM2]. Now you are ready to enjoy music playback on your computer. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer. Note 67
  • Sony WI-1000XM2 | Help Guide - Page 68
    WI1000XM2] is displayed, select [WI-1000XM2]; when [LE_WI-1000XM2] is displayed, select [LE_WI-1000XM2]. If the music playback sound quality is poor, check that the A2DP function which supports the operating instructions supplied with the computer. Related Topic How to make a wireless connection to
  • Sony WI-1000XM2 | Help Guide - Page 69
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Pairing and connecting with other Bluetooth devices within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions of the Bluetooth device is in hand. 1 Enter pairing mode on this headset. Turn on
  • Sony WI-1000XM2 | Help Guide - Page 70
    instructions supplied with the Bluetooth device. To delete all Bluetooth pairing information, see "Initializing the headset to restore factory settings". Note When pairing a device, [WI-1000XM2], [LE_WI-1000XM2 time. Related Topic How to make a wireless connection to Bluetooth devices Connecting to a
  • Sony WI-1000XM2 | Help Guide - Page 71
    to the operating instructions supplied with the Bluetooth device. Note When connecting, [WI-1000XM2], [LE_WI-1000XM2], or both may be displayed on the connecting device. When both or [WI1000XM2] is displayed, select [WI-1000XM2]; when [LE_WI-1000XM2] is displayed, select [LE_WI-1000XM2]. If the last
  • Sony WI-1000XM2 | Help Guide - Page 72
    perform the pairing again. As for the operations on your Bluetooth device, refer to the operating instructions supplied with the Bluetooth device. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with other Bluetooth devices Listening to music from a device
  • Sony WI-1000XM2 | Help Guide - Page 73
    Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Connecting the headset to both a music player and a smartphone / mobile phone (multipoint connection) Multipoint use a multipoint connection to the headset for each device. The connecting devices must support the Bluetooth Sony Corporation 73
  • Sony WI-1000XM2 | Help Guide - Page 74
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Connecting the headset to 2 Android smartphones (multipoint connection) Usually, when you connect the headset to a smartphone, both the music playback function and the phone call function are connected simultaneously. To make a multipoint
  • Sony WI-1000XM2 | Help Guide - Page 75
    The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone. Note When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected with "Media
  • Sony WI-1000XM2 | Help Guide - Page 76
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Connecting the headset to an Android smartphone and an iPhone (multipoint connection) Usually, when you connect the headset to a smartphone, both the music playback function and the phone call function are connected simultaneously. To
  • Sony WI-1000XM2 | Help Guide - Page 77
    When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected with "Media audio" (A2DP). Related Topic Checking the remaining battery charge 5-008-613-11(3) Copyright 2019 Sony Corporation 77
  • Sony WI-1000XM2 | Help Guide - Page 78
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Disconnecting Bluetooth connection (after use) 1 Unlock the screen of the Bluetooth device if it is locked. 2 Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-
  • Sony WI-1000XM2 | Help Guide - Page 79
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Using the supplied headphone cable If you use the a device via the supplied headphone cable and turning the headset on. The headset supports High-Resolution Audio playback. 1 Connect a playback device to the headphone cable input jack
  • Sony WI-1000XM2 | Help Guide - Page 80
    Depending on the in-flight entertainment, the plug adaptor for in-flight use may not be used. 5-008-613-11(3) Copyright 2019 Sony Corporation 80
  • Sony WI-1000XM2 | Help Guide - Page 81
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote control operation of the device from your headset via Bluetooth
  • Sony WI-1000XM2 | Help Guide - Page 82
    the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) Using the noise canceling function 5-008-613-11(3) Copyright 2019
  • Sony WI-1000XM2 | Help Guide - Page 83
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible protocol: AVRCP), then the following operations are available. The available functions may vary depending on
  • Sony WI-1000XM2 | Help Guide - Page 84
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Disconnecting Bluetooth connection (after use) 1 Unlock the screen of the Bluetooth device if it is locked. 2 Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-
  • Sony WI-1000XM2 | Help Guide - Page 85
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 What is noise canceling? The noise canceling circuit actually senses outside noise with built-in A: Noise canceling function microphones Related Topic Using the noise canceling function 5-008-613-11(3) Copyright 2019 Sony Corporation 85
  • Sony WI-1000XM2 | Help Guide - Page 86
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Using the noise canceling function If you use the The noise canceling function: ON About the instruction manual video Watch the video to find out how to use the noise canceling function. https://rd1.sony.net/help/mdr/mov0007/h_zz/ Hint If
  • Sony WI-1000XM2 | Help Guide - Page 87
    the headset. You can also change the settings of the noise canceling function and Ambient Sound Mode with the "Sony | Headphones Connect" app. If the C (custom) button is set as the Amazon Alexa button, the noise canceling function and Ambient Sound Mode cannot be switched from the headset. You can
  • Sony WI-1000XM2 | Help Guide - Page 88
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Optimizing the noise canceling function to suit guidance say, "Optimizer finished". About the instruction manual video Watch the video to find out how to use the NC Optimizer function. https://rd1.sony.net/help/mdr/mov0008/h_zz/ Hint If
  • Sony WI-1000XM2 | Help Guide - Page 89
    is set as the Google Assistant button, the NC Optimizer function cannot be operated from the headset. If the C (custom) button is set as the Amazon Alexa button, the NC Optimizer function cannot be operated from the headset. 5-008-613-11(3) Copyright 2019
  • Sony WI-1000XM2 | Help Guide - Page 90
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Listening to ambient sound during music playback ON The Ambient Sound Mode: ON About the instruction manual video Watch the video to find out how to use the Ambient Sound Mode. https://rd1.sony.net/help/mdr/mov0007/h_zz/ Hint Depending on
  • Sony WI-1000XM2 | Help Guide - Page 91
    the headset. You can also change the settings of the noise canceling function and Ambient Sound Mode with the "Sony | Headphones Connect" app. If the C (custom) button is set as the Amazon Alexa button, the noise canceling function and Ambient Sound Mode cannot be switched from the headset. You can
  • Sony WI-1000XM2 | Help Guide - Page 92
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 About the sound quality mode The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the "Sony | Headphones Connect" app. Priority on sound quality
  • Sony WI-1000XM2 | Help Guide - Page 93
    Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Supported codecs A codec is an audio coding algorithm used when transmitting sound via Bluetooth connection. The headset supports by Sony that enables supports a codec of higher sound quality than SBC. Refer to the operating instructions
  • Sony WI-1000XM2 | Help Guide - Page 94
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 About the DSEE HX function The DSEE HX high-range sound that is often lost. The DSEE HX function can be set up on the "Sony | Headphones Connect" app, and is only available when connected to the headset via Bluetooth connection. Depending
  • Sony WI-1000XM2 | Help Guide - Page 95
    Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports
  • Sony WI-1000XM2 | Help Guide - Page 96
    , ambient sounds or the sounds of the headset operation may be heard through the headset, but this is not a malfunction. Related Topic How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call 5-008-613-11(3) Copyright 2019
  • Sony WI-1000XM2 | Help Guide - Page 97
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports
  • Sony WI-1000XM2 | Help Guide - Page 98
    , ambient sounds or the sounds of the headset operation may be heard through the headset, but this is not a malfunction. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 5-008-613-11(3) Copyright 2019
  • Sony WI-1000XM2 | Help Guide - Page 99
    Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Functions for a phone call The functions available during a call may vary depending on the profile supported phone. Refer to the operating instructions supplied with the smartphone or mobile phone. Supported profile: HFP (Hands-free Profile
  • Sony WI-1000XM2 | Help Guide - Page 100
    Related Topic Receiving a call Making a call 5-008-613-11(3) Copyright 2019 Sony Corporation 100
  • Sony WI-1000XM2 | Help Guide - Page 101
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Disconnecting Bluetooth connection (after use) 1 Unlock the screen of the Bluetooth device if it is locked. 2 Touch the one-touch connection (NFC) compatible device again to disconnect it. If the Bluetooth device does not support one-
  • Sony WI-1000XM2 | Help Guide - Page 102
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Using the Google Assistant By using the follow the on-screen instructions to complete initial settings for the Google Assistant. For details on the "Sony | Headphones Connect" app, refer to the following URL. https://rd1.sony.net/help/mdr/
  • Sony WI-1000XM2 | Help Guide - Page 103
    Mode and NC Optimizer function cannot be operated from the headset. If the C (custom) button is set as the Google Assistant button in step 2, the Amazon Alexa function cannot be operated from the headset. The Google Assistant may not be used in some countries, regions, or languages. 5-008-613-11
  • Sony WI-1000XM2 | Help Guide - Page 104
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Using Amazon Alexa By using the Amazon Alexa app installed in your smartphone, you can speak to the headset's microphone to operate the smartphone or perform the search. Compatible smartphones Smartphones installed
  • Sony WI-1000XM2 | Help Guide - Page 105
    via Bluetooth connection. Connect the headset to the smartphone via Bluetooth connection. 4. On the [Set up Alexa on your WI-1000XM2] or [Set up Alexa on your LE_WI-1000XM2] screen, touch [CONTINUE]. 5. If the [This will override the current voice assistant on this accessory] screen appears, touch
  • Sony WI-1000XM2 | Help Guide - Page 106
    Complete] screen, touch [DONE]. When the initial settings are complete, the C (custom) button on the headset is set as the Amazon Alexa button. 4 Press the C (custom) button to use Amazon Alexa. A: Microphone Press to input a voice command. Example: "What is the weather" "Play music (*)" * Need
  • Sony WI-1000XM2 | Help Guide - Page 107
    Alexa, but have changed to other function. Check or update the software version of the headset with the "Sony | Headphones Connect" app. When Amazon Alexa is not available for reasons such as not being connected to the network, the voice guidance "Either your mobile device isn't connected; or you
  • Sony WI-1000XM2 | Help Guide - Page 108
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Using the voice assist function (Google app) By app may be required. For details on the Google app, refer to the operating instructions or the support website of the Android smartphone, or the Google Play store website. The Google app may
  • Sony WI-1000XM2 | Help Guide - Page 109
    or application version. The Google app does not work when connected to a device not compatible with the voice assist function. 5-008-613-11(3) Copyright 2019 Sony Corporation 109
  • Sony WI-1000XM2 | Help Guide - Page 110
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Using the voice assist function (Siri) By an example. For details, refer to the operating instructions of the iPhone. Note: For details on Siri, refer to the operating instructions or support website of the iPhone. 2 Connect the headset
  • Sony WI-1000XM2 | Help Guide - Page 111
    the smartphone or application version. Siri does not work when connected to a device not compatible with the voice assist function. 5-008-613-11(3) Copyright 2019 Sony Corporation 111
  • Sony WI-1000XM2 | Help Guide - Page 112
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 What you can do with "Sony | Headphones Connect" app When you connect the smartphone (with the "Sony | Headphones Connect" Sound Mode) About the sound quality mode Supported codecs About the DSEE HX function 5-008-613-11(3) Copyright 2019
  • Sony WI-1000XM2 | Help Guide - Page 113
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Installing "Sony | Headphones Connect" app 1 Download the "Sony | Headphones Connect" app from the Google Play store or App Store, and install the app on your smartphone. For details on the "Sony | Headphones Connect" app, refer to the
  • Sony WI-1000XM2 | Help Guide - Page 114
    Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Precautions On Bluetooth communications Bluetooth wireless follow the instructions of wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games. The unit supports wireless technology. Sony
  • Sony WI-1000XM2 | Help Guide - Page 115
    the unit, it may result in fire or electric shock. If water or a foreign object enters the unit, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases. When using the unit around a sink, etc. Be careful that the unit does not fall into
  • Sony WI-1000XM2 | Help Guide - Page 116
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 License notice Notes on the License This product contains software that Sony uses under of the license. https://rd1.sony.net/help/mdr/sl/19b/ Disclaimer regarding services offered by third parties Services offered by third parties may be
  • Sony WI-1000XM2 | Help Guide - Page 117
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Trademarks Windows is a registered trademark or trademark of Amazon.com, Inc. or its affiliates. The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation
  • Sony WI-1000XM2 | Help Guide - Page 118
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For
  • Sony WI-1000XM2 | Help Guide - Page 119
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 What can I do to solve a problem? If the headset does not function as expected, try the following steps to resolve the issue. Find the symptoms of the issue in this Help Guide, and try any corrective actions listed. Charge the headset.
  • Sony WI-1000XM2 | Help Guide - Page 120
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Unable to turn on the headset. Make sure the battery is fully charged. The headset cannot be turned on while charging the battery. Remove the
  • Sony WI-1000XM2 | Help Guide - Page 121
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Charging cannot be done. Be sure to use the supplied USB Type-C cable. Check that the USB mode. When using Windows 8.1, update using Windows Update. Related Topic Charging the headset 5-008-613-11(3) Copyright 2019 Sony Corporation 121
  • Sony WI-1000XM2 | Help Guide - Page 122
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Check that you are using the supplied USB Type-C cable. Related Topic Charging the headset 5-008-613-11(3) Copyright 2019 Sony
  • Sony WI-1000XM2 | Help Guide - Page 123
    Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 problem with the USB port of the connected computer. Try connecting to another USB port on the computer if one is available. Try the USB connection procedure again in cases other than those stated above. 5-008-613-11(3) Copyright 2019 Sony
  • Sony WI-1000XM2 | Help Guide - Page 124
    Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 The remaining battery charge of the headset is not displayed on the screen of smartphone. Only the iOS devices (including iPhone/iPod touch) which support the remaining battery charge 5-008-613-11(3) Copyright 2019 Sony Corporation 124
  • Sony WI-1000XM2 | Help Guide - Page 125
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 No sound Check that both the headset and the Check that the headphone cable is connected firmly. Related Topic How to make a wireless connection to Bluetooth devices Using the supplied headphone cable Listening to music from a device
  • Sony WI-1000XM2 | Help Guide - Page 126
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Low sound level Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. 5-008-613-11(3) Copyright 2019 Sony Corporation 126
  • Sony WI-1000XM2 | Help Guide - Page 127
    Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Low sound quality Turn down the volume of the connected device if it is too loud. Keep the headset away from a microwave oven, wireless computer, refer to the operating instructions supplied with the computer. 5-008-613-11(3) Copyright 2019
  • Sony WI-1000XM2 | Help Guide - Page 128
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Sound skips frequently. Set the headset to "Priority on device. For details, refer to the operating instructions supplied with the transmitting device. Because Bluetooth devices and wireless LAN (IEEE802.11b/g/n) use the same frequency
  • Sony WI-1000XM2 | Help Guide - Page 129
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 The noise canceling effect is not sufficient. Make sure that the noise canceling function is turned on. voices. Related Topic What is noise canceling? Using the noise canceling function 5-008-613-11(3) Copyright 2019 Sony Corporation 129
  • Sony WI-1000XM2 | Help Guide - Page 130
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Pairing cannot be done. Bring the headset and the Bluetooth again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices Initializing the headset to restore factory settings 5-008-613-11(3)
  • Sony WI-1000XM2 | Help Guide - Page 131
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 One-touch connection (NFC) does not work. headphone cable before establishing the one-touch connection (NFC). Check that the connecting device supports the NFC function. Check that the Bluetooth function of the smartphone is turned on.
  • Sony WI-1000XM2 | Help Guide - Page 132
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Unable to make a Bluetooth connection. Check that the headset is turned on. Check the headset with the device again. Related Topic About the indicator How to make a wireless connection to Bluetooth devices 5-008-613-11(3) Copyright 2019
  • Sony WI-1000XM2 | Help Guide - Page 133
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Distorted sound Keep the headset away from a microwave oven, wireless LAN device, etc. 5-008-613-11(3) Copyright 2019 Sony Corporation 133
  • Sony WI-1000XM2 | Help Guide - Page 134
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 The Bluetooth wireless communication range is short, details, refer to the operating instructions supplied with the transmitting device. Because Bluetooth devices and wireless LAN (IEEE802.11b/g/n) use the 2019 Sony Corporation 134
  • Sony WI-1000XM2 | Help Guide - Page 135
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 The headset does not operate properly. Reset the headset. This operation does not delete pairing Topic Resetting the headset Initializing the headset to restore factory settings 5-008-613-11(3) Copyright 2019 Sony Corporation 135
  • Sony WI-1000XM2 | Help Guide - Page 136
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Cannot hear a person on a call. Check that both the headset and the button to respond to an incoming call. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Making a call 5-008-613-11(3) Copyright 2019
  • Sony WI-1000XM2 | Help Guide - Page 137
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Low voice from callers Turn up the volume of the headset and the connected device. 5-008-613-11(3) Copyright 2019 Sony Corporation 137
  • Sony WI-1000XM2 | Help Guide - Page 138
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Noise interferes with your voice during a phone call or when using the voice assist function If your finger is facing so that the call microphone does not touch your clothing, etc. 5-008-613-11(3) Copyright 2019 Sony Corporation 138
  • Sony WI-1000XM2 | Help Guide - Page 139
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Resetting the headset If the headset cannot be turned on or cannot be operated even when it is restore factory settings. Related Topic Initializing the headset to restore factory settings 5-008-613-11(3) Copyright 2019 Sony Corporation 139
  • Sony WI-1000XM2 | Help Guide - Page 140
    Help Guide Wireless Noise Canceling Stereo Headset WI-1000XM2 Initializing the headset to restore factory settings again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. Note If you have updated the software after purchasing the headset, even if
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Help Guide
Wireless Noise Canceling Stereo Headset
WI-1000XM2
Use this manual if you encounter any problems, or have any questions.
Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the
following:
Getting started
What you can do with the
Bluetooth
function
About the voice guidance
Supplied accessories
Checking the package contents
Setting the headset in the carrying case
Replacing the earbuds
When you have finished using the headset
Parts and controls
Location and function of parts
About the indicator
1