Sony WI-C100 Help Guide

Sony WI-C100 Manual

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  • Sony WI-C100 | Help Guide - Page 1
    Wireless Stereo Headset WI-C100 Model: YY2957 Quick Start Guide To prevent burning or malfunction due to getting wet Download the app, and set up the headset Let's start to use Wearing the headset Put
  • Sony WI-C100 | Help Guide - Page 2
    flashing. The headset is turned on. Follow the downloaded "Sony | Headphones Connect" app instructions. Operating with the headset Operate the audio device. Press following: https://www.sony.net/elesupport/ Related information Establishing a BLUETOOTH® connection manually Charging the headset
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    Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the "Sony | Headphones Connect" app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone iPhone (iOS devices
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    app) Using the voice assist function (Siri) Using the apps What you can do with the "Sony | Headphones Connect" app Installing the "Sony | Headphones Connect" app Accessing support information from the "Sony | Headphones Connect" app How to keep the software up-to-date (for comfortable use of the
  • Sony WI-C100 | Help Guide - Page 5
    Troubleshooting What can I do to solve a problem? Power/Charging Unable to turn on the headset. Charging cannot be done. Charging time is too long Resetting the headset Initializing the headset to restore factory settings Specifications Specifications 5-036-709-11(2) Copyright 2022 Sony Corporation 5
  • Sony WI-C100 | Help Guide - Page 6
    Help Guide Wireless Stereo Headset WI-C100 What you can do with the Bluetooth function The headset uses Bluetooth wireless technology, allowing you to do the following. hands-free, while leaving your smartphone or mobile phone in your bag or pocket. 5-036-709-11(2) Copyright 2022 Sony Corporation 6
  • Sony WI-C100 | Help Guide - Page 7
    Help Guide Wireless Stereo Headset WI-C100 About the voice guidance In the factory settings, you will hear the English voice guidance in the following situations via the headset. You can change the language of the voice guidance and turn on/off the voice guidance using "Sony | Headphones Connect"
  • Sony WI-C100 | Help Guide - Page 8
    Help Guide Wireless Stereo Headset WI-C100 Checking the package contents After opening the package, check that all of the items in the list : purple Note Earbud tips are consumables. If the earbud tips are damaged and need replacing, contact your nearest Sony dealer. 5-036-709-11(2) Copyright 2022
  • Sony WI-C100 | Help Guide - Page 9
    Help Guide Wireless Stereo Headset WI-C100 Replacing the earbud tips M-sized earbud tips come attached to the left and right units of the headset at the time of purchase. If the
  • Sony WI-C100 | Help Guide - Page 10
    Firmly insert the earbud tip all the way. Do not attach the earbud tip in a loose or skewed manner. 5-036-709-11(2) Copyright 2022 Sony Corporation 10
  • Sony WI-C100 | Help Guide - Page 11
    Help Guide Wireless Stereo Headset WI-C100 Location and function of parts 1. Earbud tips (left, right) 2. Right unit 3. Neckband 4. (right) mark 5. Built-in rechargeable battery 6. Left unit 7. Tactile dot There is a tactile
  • Sony WI-C100 | Help Guide - Page 12
    Type-C cable to charge the headset. 16. - / (volume -/previous) button Related Topic About the indicator Checking the remaining battery charge 5-036-709-11(2) Copyright 2022 Sony Corporation 12
  • Sony WI-C100 | Help Guide - Page 13
    Help Guide Wireless Stereo Headset WI-C100 About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in orange / -: Turns off Turning
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    the headset to restore factory settings". Related Topic Checking the remaining battery charge Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation 14
  • Sony WI-C100 | Help Guide - Page 15
    Help Guide Wireless Stereo Headset WI-C100 Wearing the headset 1 Put on the headset. Place the neckband around your neck so that the (left) mark is situated as deep in the ear canal as possible. Related Topic What you can do with the "Sony | Headphones Connect" app 5-036-709-11(2) Copyright 2022
  • Sony WI-C100 | Help Guide - Page 16
    Help Guide Wireless Stereo Headset WI-C100 Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use a commercially available USB Type-C cable to charge the headset before use. 1 Open
  • Sony WI-C100 | Help Guide - Page 17
    charging due to the following causes, the indicator (orange) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer. Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F). There is
  • Sony WI-C100 | Help Guide - Page 18
    Help Guide Wireless Stereo Headset WI-C100 Available operating time The available operating times of the headset time of the battery becomes even shorter. Related Topic Supported codecs About the DSEE function What you can do with the "Sony | Headphones Connect" app 5-036-709-11(2) Copyright 2022
  • Sony WI-C100 | Help Guide - Page 19
    Help Guide Wireless Stereo Headset WI-C100 Checking the remaining battery charge You can check the iPhone or iPod touch running iOS 11 or later. For more details, refer to the operating instructions supplied with the iPhone or iPod touch. The remaining charge which is displayed may differ from the
  • Sony WI-C100 | Help Guide - Page 20
    Hint You can also check the remaining battery charge of the headset with the "Sony | Headphones Connect" app. Android smartphones and iPhone/iPod touch both support this app. Note If the headset and smartphone are not connected with HFP, the remaining battery charge will not be correctly displayed.
  • Sony WI-C100 | Help Guide - Page 21
    Help Guide Wireless Stereo Headset WI-C100 Turning on the headset 1 Press and hold the (power) button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 5-036-709-11(2) Copyright 2022 Sony Corporation 21
  • Sony WI-C100 | Help Guide - Page 22
    Help Guide Wireless Stereo Headset WI-C100 Turning off the headset 1 Press and hold the (power) button for about 2 seconds until the indicator (blue) turns off. Hint You can also turn off the headset with the "Sony | Headphones Connect" app. Related Topic Turning on the headset What you can do with
  • Sony WI-C100 | Help Guide - Page 23
    Help Guide Wireless Stereo Headset WI-C100 How to make operation to register a device is called "pairing". Pair the headset and the device manually. Connecting to a paired device Once a device is paired, it is not necessary a paired Bluetooth device 5-036-709-11(2) Copyright 2022 Sony Corporation 23
  • Sony WI-C100 | Help Guide - Page 24
    Stereo Headset WI-C100 Connecting with the "Sony | Headphones Connect" app Launch the "Sony | Headphones Connect" app on your Android smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the "Sony | Headphones Connect" app help guide. https://rd1.sony.net
  • Sony WI-C100 | Help Guide - Page 25
    Guide Wireless Stereo Headset WI-C100 of the headset. The headset is charged sufficiently. The operating instructions of the Android smartphone is in hand. 1 Enter pairing mode (power) button for about 5 seconds to enter pairing mode manually. The indicator (blue) repeatedly flashes twice in a row.
  • Sony WI-C100 | Help Guide - Page 26
    4 Touch [WI-C100]. If Passkey WI-C100] does not appear on the Android smartphone screen, try again from the beginning of step . * A Passkey may be called "Passcode", "PIN code", "PIN number", or "Password". Hint The operation above is an example. For more details, refer to the operating instructions
  • Sony WI-C100 | Help Guide - Page 27
    Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation 27
  • Sony WI-C100 | Help Guide - Page 28
    Help Guide Wireless Stereo Headset WI-C100 Connecting to a paired Android smartphone 1 Unlock the screen of the Android smartphone if it is locked. 2 Turn on the headset. Press and hold the (power)
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    4 Touch [WI-C100]. You will hear the voice guidance say, "Bluetooth connected". Hint The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone Bluetooth connection (after use) 5-036-709-11(2) Copyright 2022 Sony Corporation 29
  • Sony WI-C100 | Help Guide - Page 30
    Guide Wireless Stereo Headset WI-C100 feet) of the headset. The headset is charged sufficiently. The operating instructions of the iPhone is in hand. 1 Enter pairing mode on this (power) button for about 5 seconds to enter pairing mode manually. The indicator (blue) repeatedly flashes twice in a row.
  • Sony WI-C100 | Help Guide - Page 31
    iPhone ". If [WI-C100] does not appear on the display of the iPhone, try again from the beginning of step . * A Passkey may be called "Passcode", "PIN code", "PIN number", or "Password". Hint The operation above is an example. For more details, refer to the operating instructions supplied with your
  • Sony WI-C100 | Help Guide - Page 32
    Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation 32
  • Sony WI-C100 | Help Guide - Page 33
    Help Guide Wireless Stereo Headset WI-C100 Connecting to a paired iPhone 1 Unlock the screen of the iPhone if it is locked. 2 Turn on the headset. Press and hold the (power) button for
  • Sony WI-C100 | Help Guide - Page 34
    function. 4 Touch [WI-C100]. You will hear the voice guidance say, "Bluetooth connected". Hint The operation above is an example. For more details, refer to the operating instructions supplied with your iPhone. Bluetooth connection (after use) 5-036-709-11(2) Copyright 2022 Sony Corporation 34
  • Sony WI-C100 | Help Guide - Page 35
    Help Guide Wireless Stereo Headset WI-C100 Pairing and connecting with a computer (Windows® supports calling connections (HFP/HSP). The computer is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions 5 seconds to enter pairing mode manually. 35
  • Sony WI-C100 | Help Guide - Page 36
    The indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, "Bluetooth pairing". 2 Wake the computer up if the computer is in standby (sleep) or hibernation mode. 3 Pair the headset using the computer. To connect using the Swift Pair function 1. Select [Connect]
  • Sony WI-C100 | Help Guide - Page 37
    3. Click the [Bluetooth & other devices] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then click [Add Bluetooth or other device]. 4. Click [Bluetooth]. 5. Click [WI-C100]. 37
  • Sony WI-C100 | Help Guide - Page 38
    [WI-C100] does not appear on the computer screen, try again from "To connect without using the Swift Pair function" of step . * A Passkey may be called "Passcode", "PIN code", "PIN number", or "Password". Hint The operation above is an example. For more details, refer to the operating instructions
  • Sony WI-C100 | Help Guide - Page 39
    Connecting to a paired computer (Windows 10) Listening to music from a device via Bluetooth connection Making a video call on your computer Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation 39
  • Sony WI-C100 | Help Guide - Page 40
    Guide Wireless Stereo Headset WI-C100 supports calling connections (HFP/HSP). The computer is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions for about 5 seconds to enter pairing mode manually. The indicator (blue) repeatedly flashes twice in
  • Sony WI-C100 | Help Guide - Page 41
    1. Move the mouse pointer to the top-right corner of the screen (when using a touch panel, swipe from the right edge of the screen), then select [Settings] from the Charm Bar. 2. Select [Change PC Settings] of the [Settings] charm. 3. Select [PC and devices] of the [PC Settings] screen. 4. Select [
  • Sony WI-C100 | Help Guide - Page 42
    (Windows 8.1)". If [WI-C100] does not appear on the computer screen, try again from the beginning of step . * A Passkey may be called "Passcode", "PIN code", "PIN number", or "Password". Hint The operation above is an example. For more details, refer to the operating instructions supplied with the
  • Sony WI-C100 | Help Guide - Page 43
    Bluetooth connection Making a video call on your computer Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation 43
  • Sony WI-C100 | Help Guide - Page 44
    Guide Wireless Stereo Headset WI-C100 supports calling connections (HFP/HSP). The computer is placed within 1 m (3 feet) of the headset. The headset is charged sufficiently. The operating instructions about 5 seconds to enter pairing mode manually. The indicator (blue) repeatedly flashes twice in
  • Sony WI-C100 | Help Guide - Page 45
    computer (Mac)". If [WI-C100] does not appear on the computer screen, try again from the beginning of step . * A Passkey may be called "Passcode", "PIN code", "PIN number", or "Password". Hint The operation above is an example. For more details, refer to the operating instructions supplied with the
  • Sony WI-C100 | Help Guide - Page 46
    Bluetooth connection Making a video call on your computer Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation 46
  • Sony WI-C100 | Help Guide - Page 47
    Help Guide Wireless Stereo Headset WI-C100 Connecting to a paired computer (Windows 10) Before adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer. 1 Wake the computer up if the computer is in standby (sleep)
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    2. From the [Choose your output device] drop-down menu, select [Headphones (WI-C100 Stereo)]. If [Headphones (WI-C100 Stereo)] is not displayed on the drop-down menu, click [Sound Control Panel] and then right-click on the [Playback] tab of the [Sound] screen
  • Sony WI-C100 | Help Guide - Page 49
    You will hear the voice guidance say, "Bluetooth connected". Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer. 49
  • Sony WI-C100 | Help Guide - Page 50
    check that the A2DP function which supports music playback connections is enabled in the computer settings. For more details, refer to the operating instructions supplied with the computer. If the Disconnecting Bluetooth connection (after use) 5-036-709-11(2) Copyright 2022 Sony Corporation 50
  • Sony WI-C100 | Help Guide - Page 51
    Help Guide Wireless Stereo Headset WI-C100 Connecting to a paired computer (Windows 8.1) Before adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer. 1 Wake the computer up if the computer is in standby (sleep)
  • Sony WI-C100 | Help Guide - Page 52
    4. Right-click [WI-C100]. If [WI-C100] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then check [Show Disconnected Devices]. 5. Select [Connect] from the displayed menu. 52
  • Sony WI-C100 | Help Guide - Page 53
    . Note If the music playback sound quality is poor, check that the A2DP function which supports music playback connections is enabled in the computer settings. For more details, refer to the operating instructions supplied with the computer. If the last-connected Bluetooth device is placed near the
  • Sony WI-C100 | Help Guide - Page 54
    Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-036-709-11(2) Copyright 2022 Sony Corporation 54
  • Sony WI-C100 | Help Guide - Page 55
    Help Guide Wireless Stereo Headset WI-C100 Connecting to a paired computer (Mac) Compatible OS adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer. Set the computer speaker to the ON mode. If the computer speaker
  • Sony WI-C100 | Help Guide - Page 56
    [Bluetooth] from the Dock at the bottom of the screen. 2. Click [WI-C100] on the [Bluetooth] screen while pressing the computer Control button and select which supports music playback connections is enabled in the computer settings. For more details, refer to the operating instructions supplied
  • Sony WI-C100 | Help Guide - Page 57
    Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-036-709-11(2) Copyright 2022 Sony Corporation 57
  • Sony WI-C100 | Help Guide - Page 58
    Guide Wireless Stereo Headset WI-C100 . The operating instructions of the Bluetooth manually. The indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, "Bluetooth pairing". 2 Perform the pairing procedure on the Bluetooth device to search for this headset. [WI-C100
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    ". Hint The operation above is an example. For more details, refer to the operating instructions supplied with the Bluetooth device. To delete all Bluetooth pairing information, see "Initializing the the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation 59
  • Sony WI-C100 | Help Guide - Page 60
    Help Guide Wireless Stereo Headset WI-C100 Connecting to a paired Bluetooth device 1 Turn on the headset. Press Hint The operation above is an example. For more details, refer to the operating instructions supplied with the Bluetooth device. Note If the last-connected Bluetooth device is placed near
  • Sony WI-C100 | Help Guide - Page 61
    Bluetooth device. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-036-709-11(2) Copyright 2022 Sony Corporation 61
  • Sony WI-C100 | Help Guide - Page 62
    Guide Wireless Stereo Headset WI-C100 Listening to music from a device via Bluetooth connection If your Bluetooth device supports operation may vary depending on the Bluetooth device. Refer to the operating instructions supplied with the Bluetooth device. 1 Connect the headset to a Bluetooth device
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    and other audio on the headset from a device such as a mobile phone or portable TV that supports SCMS-T content protection. Depending on the Bluetooth device, it may be necessary to adjust the volume or the audio device (Bluetooth connection) 5-036-709-11(2) Copyright 2022 Sony Corporation 63
  • Sony WI-C100 | Help Guide - Page 64
    Help Guide Wireless Stereo Headset WI-C100 Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible protocol: AVRCP), then the following operations are available. The available functions may vary depending on the Bluetooth device
  • Sony WI-C100 | Help Guide - Page 65
    Help Guide Wireless Stereo Headset WI-C100 Disconnecting Bluetooth connection (after use) 1 Disconnect the Bluetooth connection by operating the Bluetooth device. When disconnected, you the Bluetooth device. Related Topic Turning off the headset 5-036-709-11(2) Copyright 2022 Sony Corporation 65
  • Sony WI-C100 | Help Guide - Page 66
    Guide Wireless Stereo Headset WI-C100 About 360 Reality Audio What is 360 Reality Audio? 360 Reality Audio is a new music experience using Sony . Conditions of use Download and use a music streaming service (charged) app that supports 360 Reality Audio on your smartphone or tablet equipped with
  • Sony WI-C100 | Help Guide - Page 67
    Help Guide Wireless Stereo Headset WI-C100 About the sound quality mode The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the "Sony | Headphones Connect" app. Priority on sound quality: Prioritizes the
  • Sony WI-C100 | Help Guide - Page 68
    Guide Wireless Stereo Headset WI-C100 Supported codecs A codec is an audio coding algorithm used when transmitting sound wirelessly via Bluetooth connection. The headset supports Bluetooth devices support SBC. AAC connected device supports a codec supported codecs. Refer to the operating instructions
  • Sony WI-C100 | Help Guide - Page 69
    Help Guide Wireless Stereo Headset WI-C100 About the DSEE function The DSEE function complements the . are played with natural and expansive sound. The DSEE function can be set up on the "Sony | Headphones Connect" app, and is only available when connected to the headset via Bluetooth connection.
  • Sony WI-C100 | Help Guide - Page 70
    Help Guide Wireless Stereo Headset WI-C100 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP,
  • Sony WI-C100 | Help Guide - Page 71
    touch your clothing, etc. Related Topic How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call 5-036-709-11(2) Copyright 2022 Sony Corporation 71
  • Sony WI-C100 | Help Guide - Page 72
    Help Guide Wireless Stereo Headset WI-C100 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP,
  • Sony WI-C100 | Help Guide - Page 73
    touch your clothing, etc. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 5-036-709-11(2) Copyright 2022 Sony Corporation 73
  • Sony WI-C100 | Help Guide - Page 74
    Guide Wireless Stereo Headset WI-C100 Functions for a phone call The functions available during a call may vary depending on the profile supported sensor control panel. Refer to the operating instructions supplied with the smartphone or mobile phone. Supported profile: HFP (Hands-free Profile) During
  • Sony WI-C100 | Help Guide - Page 75
    During call Press the (call) button once to finish a call. Related Topic Receiving a call Making a call 5-036-709-11(2) Copyright 2022 Sony Corporation 75
  • Sony WI-C100 | Help Guide - Page 76
    Help Guide Wireless Stereo Headset WI-C100 Making a video call on your computer When you make a video microphone settings, and only [WI-C100] may be displayed. If this is the case, select [WI-C100]. As for frequently asked questions and answers, refer to the customer support website. * Depending on
  • Sony WI-C100 | Help Guide - Page 77
    5-036-709-11(2) Copyright 2022 Sony Corporation 77
  • Sony WI-C100 | Help Guide - Page 78
    Help Guide Wireless Stereo Headset WI-C100 Disconnecting Bluetooth connection (after use) 1 Disconnect the Bluetooth connection by operating the Bluetooth device. When disconnected, you the Bluetooth device. Related Topic Turning off the headset 5-036-709-11(2) Copyright 2022 Sony Corporation 78
  • Sony WI-C100 | Help Guide - Page 79
    Help Guide Wireless Stereo Headset WI-C100 Using the voice assist function (Google app) By using the Google app may be required. For details on the Google app, refer to the operating instructions or the support website of the Android smartphone, or the Google Play store website. The Google app may
  • Sony WI-C100 | Help Guide - Page 80
    voice assist function. Be careful because the headset will turn off when you press and hold the (play/call) button. 5-036-709-11(2) Copyright 2022 Sony Corporation 80
  • Sony WI-C100 | Help Guide - Page 81
    Help Guide Wireless Stereo Headset WI-C100 Using the voice assist function (Siri) By using the is an example. For details, refer to the operating instructions of the iPhone. Note: For details on Siri, refer to the operating instructions or support website of the iPhone. 2 Connect the headset to the
  • Sony WI-C100 | Help Guide - Page 82
    or application version. Be careful because the headset will turn off when you press and hold the (play/call) button. 5-036-709-11(2) Copyright 2022 Sony Corporation 82
  • Sony WI-C100 | Help Guide - Page 83
    Help Guide Wireless Stereo Headset WI-C100 What you can do with the "Sony | Headphones Connect" app When you connect the smartphone with the "Sony | Topic Installing the "Sony | Headphones Connect" app Checking the remaining battery charge About the sound quality mode Supported codecs About the DSEE
  • Sony WI-C100 | Help Guide - Page 84
    Help Guide Wireless Stereo Headset WI-C100 Installing the "Sony | Headphones Connect" app 1 Download the "Sony | Headphones Connect" app from the Google Play store or App Store, and install the app on your smartphone. For details on the "Sony | Headphones Connect" app, refer to the following URL.
  • Sony WI-C100 | Help Guide - Page 85
    Help Guide Wireless Stereo Headset WI-C100 Accessing support information from the "Sony | Headphones Connect" app You can access the latest support information from the "Sony | Headphones Connect" app. 1 Select [Help] on the "Sony | Headphones Connect" app screen. 2 The [Headphones Connect Help]
  • Sony WI-C100 | Help Guide - Page 86
    Guide Wireless Stereo Headset WI-C100 How to keep the software up-to-date (for comfortable use of the headset) If your headset has the latest software, a notification will appear on the screen of the "Sony | Headphones Connect" app. Update the headset software following the on-screen instructions
  • Sony WI-C100 | Help Guide - Page 87
    Help Guide Wireless Stereo Headset WI-C100 Precautions image when viewing movies or playing games. The headset supports security functions that comply with the Bluetooth standard as a careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages
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    the headset, it may result in fire or electric shock. If water or foreign matter enters the headset, stop use immediately and consult your nearest Sony dealer. Cleaning the headset When the headset exterior is dirty, wipe it clean with a soft dry cloth. If the headset is particularly dirty, soak
  • Sony WI-C100 | Help Guide - Page 89
    Help Guide Wireless Stereo Headset WI-C100 To prevent burning or malfunction due to getting wet On water resistant performance of the headset Avoid situations such as the following and be careful
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    5-036-709-11(2) Copyright 2022 Sony Corporation 90
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    Help Guide Wireless Stereo Headset WI-C100 If the headset gets wet On water resistant , etc.) The water resistant performance of the headset is based on measurements performed by Sony under the conditions described above. Note that malfunctions resulting from water immersion caused by customer
  • Sony WI-C100 | Help Guide - Page 92
    shirts with the headset left in a pocket. If the headset is cracked or deformed, refrain from using the headset near water, or contact your nearest Sony dealer. 5-036-709-11(2) Copyright 2022
  • Sony WI-C100 | Help Guide - Page 93
    Help Guide Wireless Stereo Headset WI-C100 Licenses This product contains software that Sony uses under a licensing agreement the license. https://rd1.sony.net/help/mdr/sl/22/ Services offered by third parties may be changed, suspended, or terminated without prior notice. Sony does not bear any
  • Sony WI-C100 | Help Guide - Page 94
    Guide Wireless Stereo Headset WI-C100 the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and Inc. and any use of such marks by Sony Group Corporation and its subsidiaries is under license. trademark or registered trademark of Sony Group Corporation or its
  • Sony WI-C100 | Help Guide - Page 95
    Help Guide Wireless Stereo Headset WI-C100 Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other
  • Sony WI-C100 | Help Guide - Page 96
    Wireless Stereo Headset WI-C100 What can I do to solve a problem? If the headset does not function as expected, try the following steps to resolve the issue. Find the symptoms of the issue in this Help Guide, and try any corrective actions listed. Charge the headset. You may be able to resolve
  • Sony WI-C100 | Help Guide - Page 97
    Help Guide Wireless Stereo Headset WI-C100 Unable to turn on the headset. Make sure the battery is fully charged. The headset cannot be turned on while Turning on the headset Resetting the headset Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation 97
  • Sony WI-C100 | Help Guide - Page 98
    Help Guide Wireless Stereo Headset WI-C100 Charging cannot be done. Common It is recommended the computer are directly connected, and not via a USB hub. There may be a problem with the USB port of the connected computer. Try connecting to another USB port on the (2) Copyright 2022 Sony Corporation 98
  • Sony WI-C100 | Help Guide - Page 99
    Help Guide Wireless Stereo Headset WI-C100 Charging time is too long. When charging with a computer, check that the headset and the computer are directly connected, again in cases other than those stated above. Related Topic Charging the headset 5-036-709-11(2) Copyright 2022 Sony Corporation 99
  • Sony WI-C100 | Help Guide - Page 100
    Help Guide Wireless Stereo Headset WI-C100 The available operating time is short (the duration 95 °F). Efficient charging may not be possible beyond this range. If the problem persists, consult your nearest Sony dealer. If the usage hours of the built-in rechargeable battery decrease significantly,
  • Sony WI-C100 | Help Guide - Page 101
    Help Guide Wireless Stereo Headset WI-C100 No sound Check that both the headset and the connected device are turned on. When playing music, check video call on your computer Resetting the headset Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation 101
  • Sony WI-C100 | Help Guide - Page 102
    Help Guide Wireless Stereo Headset WI-C100 Low sound level If the size of the earbud tips does not match the size of your ear canals or the connected device. Related Topic Resetting the headset Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation 102
  • Sony WI-C100 | Help Guide - Page 103
    Help Guide Wireless Stereo Headset WI-C100 Low sound quality, or noise or unusual sound establish an A2DP connection. As for the operations on your computer, refer to the operating instructions supplied with the computer. Related Topic Listening to music from a device via Bluetooth connection Making
  • Sony WI-C100 | Help Guide - Page 104
    Headset WI-C100 Sound skips frequently. Set the headset to "Priority on stable connection". For details, see "About the sound quality mode". The situation may be improved by changing the wireless playback quality settings on the transmitting device. For details, refer to the operating instructions
  • Sony WI-C100 | Help Guide - Page 105
    Help Guide Wireless Stereo Headset WI-C100 Pairing cannot be done. Bring the headset and the Bluetooth device within 1 m (3 feet) from each other. When to Bluetooth devices Resetting the headset Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation 105
  • Sony WI-C100 | Help Guide - Page 106
    Help Guide Wireless Stereo Headset WI-C100 Unable to make a Bluetooth connection. Check that the headset is turned on. Check that the Bluetooth device to Bluetooth devices Resetting the headset Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation 106
  • Sony WI-C100 | Help Guide - Page 107
    Help Guide Wireless Stereo Headset WI-C100 The headset does not operate properly. Reset the headset. This operation does not delete pairing information. If . Related Topic Resetting the headset Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation 107
  • Sony WI-C100 | Help Guide - Page 108
    Help Guide Wireless Stereo Headset WI-C100 Cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call a call Making a call Resetting the headset Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation 108
  • Sony WI-C100 | Help Guide - Page 109
    Help Guide Wireless Stereo Headset WI-C100 Earbud tips are damaged or lost. To change the earbud tips with new ones, purchase the EP-EX11 series (sold separately). 5-036-709-11(2) Copyright 2022 Sony Corporation 109
  • Sony WI-C100 | Help Guide - Page 110
    Help Guide Wireless Stereo Headset WI-C100 An earache occurs. Check that you are wearing the headset properly in your ears. If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically. 5-036-709-11(2) Copyright 2022 Sony Corporation 110
  • Sony WI-C100 | Help Guide - Page 111
    Help Guide Wireless Stereo Headset WI-C100 Resetting the headset If the headset cannot be turned on or cannot be operated even when it is turned on, to restore factory settings. Related Topic Initializing the headset to restore factory settings 5-036-709-11(2) Copyright 2022 Sony Corporation 111
  • Sony WI-C100 | Help Guide - Page 112
    Help Guide Wireless Stereo Headset WI-C100 Initializing the headset to restore factory settings If the headset does not operate correctly headset does not operate correctly even after initializing, consult your nearest Sony dealer. Related Topic Resetting the headset 5-036-709-11(2) Copyright 2022
  • Sony WI-C100 | Help Guide - Page 113
    Help Guide Wireless Stereo Headset WI-C100 Specifications Headset Power source: DC 3.7 V: Built-in lithium-ion rechargeable battery DC 5 V: When charged using USB Operating temperature: 0 °C to 40 °C (32 °F to 104 °F) Usage hours:
  • Sony WI-C100 | Help Guide - Page 114
    GHz band (2.4000 GHz - 2.4835 GHz) Compatible Bluetooth profiles (*2): A2DP AVRCP HFP HSP Supported Codec (*3): SBC AAC Transmission range (A2DP): 20 Hz - 20 000 Hz (Sampling frequency 44 generation) iPod touch (6th generation) (As of January 2022) 5-036-709-11(2) Copyright 2022 Sony Corporation 114
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Help Guide
Wireless Stereo Headset
WI-C100
Model: YY2957
Quick Start Guide
To prevent burning or malfunction due to getting wet
Download the app, and set up the headset
Let’s start to use
Wearing the headset
Put the headset unit with the
(left) mark into your left ear and the headset unit with the
(right)
mark into your right ear.
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