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Sony WI-C200 Help Guide

Sony WI-C200 Manual

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Sony WI-C200 | Help Guide - Page 1
Guide Wireless Stereo Headset WI-C200 / WI-C310 Use this manual if you encounter any problems, or have any questions. In this manual, WI-C310 is used for illustration purposes unless when otherwise indicated. The picture above is of the WI-C310. Getting started What you can do with the Bluetooth
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operating time Checking the remaining battery charge Turning on the headset Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone iPhone (iOS
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Customer support websites Troubleshooting What can I do to solve a problem? Power/Charging Unable to turn on the headset. Charging cannot be done. Charging time is too long. The headset cannot be charged even if connecting the headset to a computer. The remaining battery charge of the headset is
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skips frequently. Bluetooth Pairing cannot be done. Unable to make a Bluetooth connection. Distorted sound The Bluetooth wireless communication range is short, or the sound skips. The headset does not operate properly. Cannot hear a person on a call. Low voice from callers Resetting or initializing
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 What you can do with the Bluetooth function The headset uses BLUETOOTH® wireless technology, allowing you to listen to music or make phone calls wirelessly. Listening to music You can receive audio signals from a smartphone or music player to
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 About voice guidance You will hear voice guidance in the following situations via the headset. When powering on: "Power on" When powering off: "Power off" When entering pairing mode: "Bluetooth pairing" When establishing a Bluetooth connection: "
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Checking the package contents After opening the package, check that all of the items in the list are included. If any items are missing, contact your dealer. Numbers in ( ) indicate the item amount. Wireless Stereo Headset USB Type-C™ cable (USB-A
Sony WI-C200 | Help Guide - Page 8
Guide Wireless Stereo Headset WI-C200 / WI-C310 Replacing the earbuds Size M hybrid silicone rubber earbuds come attached to the headset comfortably and snugly fit your left and right ears. Hybrid silicone rubber earbuds Depending to the headset's color, one of the following size M Sony Corporation 8
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 When you have finished using the headset The headset has a built-in magnet for clasping the left and right units. The magnet prevents the units from getting tangled up when you leave the neckband worn after use. 5-004-549-11(1) Copyright 2019 Sony
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Location and function of parts 1. Earbuds 2. Right unit The right unit has a (right) mark. Clasp the left and right units with the built-in magnet. 3.
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11. -/ (volume -/previous) button Related Topic About the indicator Checking the remaining battery charge 5-004-549-11(1) Copyright 2019 Sony Corporation 11
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Guide Wireless Stereo Headset WI-C200 / WI-C310 About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red / - : Turns off Turning on When the remaining battery charge is more than 20% - (flashes twice) When the remaining battery
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5-004-549-11(1) Copyright 2019 Sony Corporation 13
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. 1 Open the USB Type-C port cover. 2 Connect the headset and an AC outlet. Use the supplied
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nearest Sony dealer to replace the rechargeable battery. Avoid exposure to extreme temperature changes, direct sunlight, moisture, sand, dust, and electrical shock. Never leave the headset in a parked vehicle. When connecting the headset to a computer, use only the supplied USB Type-C cable, and
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection the conditions of use. Related Topic Supported codecs 5-004-549-11(1) Copyright 2019 Sony Corporation 16
Sony WI-C200 | Help Guide - Page 17
Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you turn on the headset, the voice guidance indicating the remaining battery charge can be heard. "Battery about XX %" (The "XX"
Sony WI-C200 | Help Guide - Page 18
The remaining battery charge may not be properly displayed if the headset has not been used for a long time. In this case, repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge. 5-004-549-11(1) Copyright 2019 Sony Corporation 18
Sony WI-C200 | Help Guide - Page 19
Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Turning on the headset 1 Press and hold the button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 5-004-549-11(1) Copyright 2019 Sony Corporation 19
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Turning off the headset 1 Press and hold the button for about 2 seconds until the indicator (blue) turns off. Related Topic Turning on the headset 5-004-549-11(1) Copyright 2019 Sony Corporation 20
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Guide Wireless Stereo Headset WI-C200 / WI-C310 How to make a wireless connection to Bluetooth devices You can enjoy music and hands-free calling with the headset wirelessly by using your device's Bluetooth function. Device registration (pairing) To use the Bluetooth function, both of the connecting
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Before you start the pairing operation,
Sony WI-C200 | Help Guide - Page 23
input is required, input "0000". The headset and smartphone are paired and connected with each other. You will hear a voice guidance "Bluetooth connected". If they are not connected, see "Connecting to a paired Android smartphone". If [WI-C200] or [WI-C310] does not appear on the Android smartphone
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Initializing the headset to restore factory settings 5-004-549-11(1) Copyright 2019 Sony Corporation 24
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Connecting to a paired Android smartphone 1 Unlock the screen of the Android smartphone if it is locked. 2 Turn on the headset. Press and hold the button for about 2 seconds. Check that the indicator (blue) continues to flash after you release
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[WI-C200] or [WI-C310]. You will hear a voice guidance "Bluetooth connected". Hint The above procedure is an example. For more details, refer to the operating instructions supplied with the Android smartphone. Note If the last-connected Bluetooth device is placed near the headset, the headset may
Sony WI-C200 | Help Guide - Page 27
Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Before you start the pairing operation, make sure that:
Sony WI-C200 | Help Guide - Page 28
If Passkey (*) input is required, input "0000". The headset and iPhone are paired and connected with each other. You will hear a voice guidance "Bluetooth connected". If they are not connected, see "Connecting to a paired iPhone ". If [WI-C200] or [WI-C310] does not appear on the display, try again
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5-004-549-11(1) Copyright 2019 Sony Corporation 29
Sony WI-C200 | Help Guide - Page 30
Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Connecting to a paired iPhone 1 Unlock the screen of the iPhone if it is locked. 2 Turn on the headset. Press and hold the button for about 2 seconds. Check that the indicator (blue) continues to flash after you release your finger from the button
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Touch [WI-C200] or [WI-C310]. You will hear a voice guidance "Bluetooth connected". Hint The above procedure is an example. For more details, refer to the operating instructions supplied with the iPhone. Note If the last-connected Bluetooth device is placed near the headset, the headset may connect
Sony WI-C200 | Help Guide - Page 32
Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Before you start the pairing operation,
Sony WI-C200 | Help Guide - Page 33
3. Click the [Bluetooth] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then select [WI-C200] or [WI-C310]. 4. Click [Pair]. If Passkey (*) input is required, input "0000". 33
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The headset and computer are paired and connected with each other. You will hear a voice guidance "Bluetooth connected". If they are not connected, see "Connecting to a paired computer (Windows 10)". If [WI-C200] or [WI-C310] does not appear on the display, try again from step 3. * A Passkey may be
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Before you start the pairing operation,
Sony WI-C200 | Help Guide - Page 36
2. Select [Change PC Settings] of the [Settings] charm. 3. Select [PC and devices] of [PC Settings]. 4. Select [Bluetooth]. 5. Select [WI-C200] or [WI-C310], then click [Pair]. 36
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(*) input is required, input "0000". The headset and computer are paired and connected with each other. You will hear a voice guidance "Bluetooth connected". If they are not connected, see "Connecting to a paired computer (Windows 8.1)". If [WI-C200] or [WI-C310] does not appear on the display, try
Sony WI-C200 | Help Guide - Page 38
Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Pairing and connecting with a computer (Windows 7) The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Before you start the pairing operation,
Sony WI-C200 | Help Guide - Page 39
(*) input is required, input "0000". The headset and computer are paired and connected with each other. You will hear a voice guidance "Bluetooth connected". If they are not connected, see "Connecting to a paired computer (Windows 7)". If [WI-C200] or [WI-C310] does not appear on the display, try
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make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 7) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-004-549-11(1) Copyright 2019 Sony Corporation 40
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Compatible OS macOS (version 10.10 or later)
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Passkey (*) input is required, input "0000". The headset and computer are paired and connected with each other. You will hear a voice guidance "Bluetooth connected". If they are not connected, see "Connecting to a paired computer (Mac)". If [WI-C200] or [WI-C310] does not appear on the display, try
Sony WI-C200 | Help Guide - Page 43
to make a wireless connection to Bluetooth devices Connecting to a paired computer (Mac) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-004-549-11(1) Copyright 2019 Sony Corporation 43
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Guide Wireless Stereo Headset WI-C200 / WI-C310 Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth
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[WI-C200] or [WI-C310]. If [WI-C200] or [WI-C310]] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disconnected Devices]. 3. Select [Connect] from the displayed menu. The connection is established. You will hear a voice guidance "Bluetooth connected". 45
Sony WI-C200 | Help Guide - Page 46
the headset, delete the headset pairing information on your computer and perform the pairing again. As for the operations on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with
Sony WI-C200 | Help Guide - Page 47
Guide Wireless Stereo Headset WI-C200 / WI-C310 Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth
Sony WI-C200 | Help Guide - Page 48
4. Right-click [WI-C200] or [WI-C310]. If [WI-C200] or [WI-C310] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disconnected Devices]. 5. Select [Connect] from the displayed menu. 48
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the headset, delete the headset pairing information on your computer and perform the pairing again. As for the operations on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with
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Disconnecting Bluetooth connection (after use) 5-004-549-11(1) Copyright 2019 Sony Corporation 50
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Guide Wireless Stereo Headset WI-C200 / WI-C310 Connecting to a paired computer (Windows 7) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth
Sony WI-C200 | Help Guide - Page 52
the headset, delete the headset pairing information on your computer and perform the pairing again. As for the operations on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with
Sony WI-C200 | Help Guide - Page 53
Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Connecting to a paired computer (Mac) Compatible OS macOS (version 10.10 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you
Sony WI-C200 | Help Guide - Page 54
part of the screen and select [WI-C200] or [WI-C310]. You will hear a voice guidance "Bluetooth connected". Now you are ready to enjoy music playback on your computer. Hint The above procedure is an example. For more details, refer to the operating instructions supplied with the computer. Note If
Sony WI-C200 | Help Guide - Page 55
the headset, delete the headset pairing information on your computer and perform the pairing again. As for the operations on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with
Sony WI-C200 | Help Guide - Page 56
Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Pairing and connecting with other Bluetooth devices The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Before you start the pairing operation,
Sony WI-C200 | Help Guide - Page 57
to make a wireless connection to Bluetooth devices Connecting to a paired Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-004-549-11(1) Copyright 2019 Sony Corporation 57
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Connecting to a paired Bluetooth device 1 Turn on the headset. Press and hold the button for about 2 seconds. Check that the indicator (blue) continues to flash after you release your finger from the button. You
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How to make a wireless connection to Bluetooth devices Pairing and connecting with other Bluetooth devices Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-004-549-11(1) Copyright 2019 Sony Corporation 59
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Connecting the headset to both a music player and a smartphone / mobile phone (multipoint connection) Multipoint is a function which allows you to connect 2 Bluetooth devices to the headset and use one device for music playback (A2DP connection)
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Guide Wireless Stereo Headset WI-C200 / WI-C310 Connecting the headset to 2 Android smartphones (multipoint connection) Usually, when you connect the headset to a smartphone, both the music playback function and the phone call function are connected simultaneously. To make a multipoint connection
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. For more details, refer to the operating instructions supplied with the Android smartphone. Note When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected with "Media audio" (A2DP). Related Topic
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[WI-C310]. On the [Paired devices] screen, uncheck [Call audio]. 4 Use the iPhone to establish a Bluetooth connection to the headset. The iPhone is connected with the function unchecked in step 3. Hint The above procedure is an example. For more details, refer to the operating instructions supplied
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When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected with "Media audio" (A2DP). Related Topic Checking the remaining battery charge 5-004-549-11(1) Copyright 2019 Sony Corporation 64
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Disconnecting Bluetooth connection (after use) 1 Disconnect the Bluetooth device by operating the device. When disconnected, you will hear a voice guidance "Bluetooth disconnected". 2 Turn off the headset. You will hear a voice guidance "Power off
Sony WI-C200 | Help Guide - Page 66
Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote control operation of the Bluetooth device via a Bluetooth connection.
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Note If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) 5-004-549-11(1) Copyright 2019 Sony Corporation 67
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Guide Wireless Stereo Headset WI-C200 / WI-C310 Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible protocol: AVRCP), then the following operations are available. The available functions may vary depending on the Bluetooth
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Disconnecting Bluetooth connection (after use) 1 Disconnect the Bluetooth device by operating the device. When disconnected, you will hear a voice guidance "Bluetooth disconnected". 2 Turn off the headset. You will hear a voice guidance "Power off
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Supported codecs A codec is an audio coding algorithm used when transmitting sound via a Bluetooth connection. The headset supports the following 2 codecs for music playback via an A2DP connection: SBC and AAC. SBC This is an abbreviation for
Sony WI-C200 | Help Guide - Page 71
Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both
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with the phone instead of the headset by default. With an HFP or HSP connection, switch the call to the headset by pressing and holding the ( the headset operation may be heard through the headset, but this is not a malfunction. Related Topic How to make a wireless connection to Bluetooth devices
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP
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the headset. Noise may result if the smartphone or mobile phone is too close to the headset. Your voice is heard from the headset through the headset's headset operation may be heard through the headset, but this is not a malfunction. Related Topic How to make a wireless connection to Bluetooth
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Guide Wireless Stereo Headset WI-C200 / WI-C310 Functions for a phone call The functions available during a call may vary depending on the profile supported mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone. Supported profile: HFP (Hands-free Profile)
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Making a call 5-004-549-11(1) Copyright 2019 Sony Corporation 76
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Disconnecting Bluetooth connection (after use) 1 Disconnect the Bluetooth device by operating the device. When disconnected, you will hear a voice guidance "Bluetooth disconnected". 2 Turn off the headset. You will hear a voice guidance "Power off
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operating instructions or the support website of the Android smartphone, or the Google Play store website. The Google app may not be activated from the headset depending on specifications of the Android smartphone. 2 Connect the headset to the Android smartphone via Bluetooth connection. 3 When
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of the iPhone. Note: For details on Siri, refer to the operating instructions or support website of the iPhone. 2 Connect the headset to the iPhone via Bluetooth connection. 3 When the iPhone is using the Bluetooth connection and in standby or playing music, press the (play/call) button twice
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Precautions On Bluetooth communications Bluetooth wireless technology operates connected device complies with the Bluetooth standard, there may be cases where the characteristics or specifications of the Bluetooth device make it unable to connect
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The unit is not waterproof. If water or foreign objects enter the unit, it may result in fire or electric shock. If water or a foreign object enters the unit, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases. When using the unit around a
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Trademarks Windows is a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. iPhone, iPod touch, macOS, Mac and Siri are trademarks of Apple Inc., registered in the U.S. and other countries. App
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 What can I do to solve a problem? If the headset does not function as expected, try the following steps to resolve the issue. Find the symptoms of the issue in this Help Guide, and try any corrective actions listed. Charge the headset. You may be
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Guide Wireless Stereo Headset WI-C200 / WI-C310 Unable to turn on the headset. Make sure the battery is fully charged. The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset. Related Topic Charging the headset Checking the remaining battery
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Charging cannot be done. Be sure to use the supplied USB Type-C cable. Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer. Make sure that the USB AC adaptor is firmly connected to the AC outlet.
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Check that you are using the supplied USB Type-C cable. Related Topic Charging the headset 5-004-549-11(1) Copyright 2019 Sony
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 The headset cannot be charged even if connecting the headset to a computer. Check that the USB Type-C cable is properly connected to the USB port of the computer. Check that the headset and the computer are directly connected, not via a USB hub.
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 The remaining battery charge of the headset is not displayed on the screen of smartphone. Only the iOS devices (including iPhone/iPod touch) which support HFP (Hands-free Profile), and Android smartphone (OS 8.1 or later) can display the remaining
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 No sound Check that both the headset and the connected Bluetooth device (i.e., smartphone) are turned on. Check that the headset and the transmitting Bluetooth device are connected via Bluetooth A2DP. Turn up the volume if it is too low. Check
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Low sound level Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. 5-004-549-11(1) Copyright 2019 Sony Corporation 91
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Low sound quality Turn down the volume of the connected device if it is too loud. Keep the headset away from microwave ovens, Wi-Fi devices, etc. Bring the headset closer to the Bluetooth device. Remove any obstacles between the headset and the
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Sound skips frequently. Remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset. The antenna of the headset is built into the part shown in the dotted line below. A: Location of the built
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Pairing cannot be done. Bring the headset and the Bluetooth device within 1 m (3 feet) from each other. The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the headset. To pair
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Unable to make a Bluetooth connection. Check that the headset is turned on. Check that the Bluetooth device is turned on and the Bluetooth function is on. If the headset automatically connects to the last connected Bluetooth device, you may fail
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Distorted sound Keep the headset away from a microwave oven, Wi-Fi device, etc. 5-004-549-11(1) Copyright 2019 Sony Corporation 96
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 The Bluetooth wireless communication range is short, or the sound skips. Remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset. The antenna of the headset is built into the part shown
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 The headset does not operate properly. Reset the headset. This operation does not delete pairing information. If the headset does not operate properly even if you reset the headset, initialize the headset. Related Topic Resetting the headset
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Wireless Stereo Headset WI-C200 / WI-C310 Cannot hear a person on a call. Check that both the headset and the connected device (i.e., smartphone) are turned on. Turn up the volume of the connected device and the volume of the headset if they are too low. Check the audio settings of the Bluetooth
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Low voice from callers Turn up the volume of the headset and the connected device. 5-004-549-11(1) Copyright 2019 Sony Corporation 100
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Resetting the headset If the headset cannot be turned on or cannot be operated even when it is turned on, press the button and - button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not
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Help Guide Wireless Stereo Headset WI-C200 / WI-C310 Initializing the headset to restore factory settings If the headset does not operate correctly even after resetting, initialize the headset. Turn off the headset while the USB Type-C cable is disconnected and then press and hold the button and