Home » Sony Manuals » Headphones » Sony WI-C300 » Manual Viewer

Sony WI-C300 Help Guide

Sony WI-C300 Manual

View all Sony WI-C300 manuals

Add to My Manuals
Save this manual to your list of manuals

Sony WI-C300 manual content summary:

Sony WI-C300 | Help Guide - Page 1
Help Guide Wireless Stereo Headset WI-C300 Use this manual if you encounter any problems, or have any questions. Getting started What you can do with the Bluetooth function About voice guidance Supplied accessories Checking the package contents Replacing the earbuds Parts and controls Location and
Sony WI-C300 | Help Guide - Page 2
System requirements for battery charge using USB Turning on the headset Turning off the headset Making connections How to make a wireless connection to Bluetooth devices One-touch connection (NFC) compatible Android devices One-touch connection (NFC) with a smartphone (Android 4.1 or later)
Sony WI-C300 | Help Guide - Page 3
support websites Troubleshooting What can I do to solve a problem? Power/Charging The headset is not turned on. Charging cannot be done. Charging time is too long. The headset cannot be recognized by a computer. The remaining battery charge of the headset is not displayed on the screen of an iPhone
Sony WI-C300 | Help Guide - Page 4
Unable to make a Bluetooth connection Distorted sound The Bluetooth wireless communication range is short, or the sound skips. The headset does not operate properly Cannot hear a person on a call. Low voice from callers Resetting or initializing the headset Resetting the headset Initializing the
Sony WI-C300 | Help Guide - Page 5
Help Guide Wireless Stereo Headset WI-C300 What you can do with the Bluetooth function The headset uses BLUETOOTH ® wireless technology, allowing you to listen to music or make phone calls wirelessly. Listening to music You can receive audio signals from a smartphone or music player to enjoy music
Sony WI-C300 | Help Guide - Page 6
Help Guide Wireless Stereo Headset WI-C300 About voice guidance You will hear voice guidance in the following situations via the headset. When powering on: "Power on" When powering off: "Power off" When entering pairing mode: "BLUETOOTH pairing" When establishing a Bluetooth connection: "BLUETOOTH
Sony WI-C300 | Help Guide - Page 7
Help Guide Wireless Stereo Headset WI-C300 Checking the package contents After opening the package, check that all items in the list are included in the package. If items are missing, contact your dealer. Numbers in ( ) indicate the item amount. Wireless Stereo Headset (1) Micro-USB cable (approx.
Sony WI-C300 | Help Guide - Page 8
Guide Wireless Stereo Headset WI-C300 Replacing the earbuds The headset comes with the M size earbuds. If the headset tends to come off or you feel a lack of low frequency sound, change the earbuds to another size to fit your right and left ears comfortably and snugly. Hybrid silicone rubber earbuds
Sony WI-C300 | Help Guide - Page 9
Help Guide Wireless Stereo Headset WI-C300 Location and function of parts 1. Earbuds 2. right unit 3. R mark 4. Rechargeable battery 5. left unit 6. Tactile dot The left unit has a tactile dot. 7. L mark 8. Built-in antenna A Bluetooth antenna is built into the headset. 9. Indicator (blue/red)
Sony WI-C300 | Help Guide - Page 10
15. Micro-USB port Connect a computer or USB AC adaptor (not supplied) to this port with the supplied micro-USB cable to charge the headset. Related Topic About the indicator Checking the remaining battery charge 4-730-323-11(2) Copyright 2018 Sony Corporation 10
Sony WI-C300 | Help Guide - Page 11
Guide Wireless Stereo Headset WI-C300 About the indicator You can check various statuses of the headset by the indicators. : Turns on in blue / : Turns on in red / - : Turns off Turning on - (flashes two times) Turning off (lights for about two seconds) Bluetooth status indication Pairing mode
Sony WI-C300 | Help Guide - Page 12
When the remaining battery charge becomes low, the indicator turns from blue to red, except for pairing mode. 4-730-323-11(2) Copyright 2018 Sony Corporation 12
Sony WI-C300 | Help Guide - Page 13
Help Guide Wireless Stereo Headset WI-C300 Charging the headset The headset contains a lithium ion rechargeable battery. Charge the Charging is also possible by connecting the supplied micro-USB cable to a booted computer. If charging starts while the headset is turned on, the headset will turn
Sony WI-C300 | Help Guide - Page 14
a Bluetooth device, music playback etc. If the headset detects a problem while charging due to following causes, the indicator (red) may turn off although charging is not complete. In this case, charge again within the charging temperature range. If the problem persists, consult your nearest Sony
Sony WI-C300 | Help Guide - Page 15
Help Guide Wireless Stereo Headset WI-C300 Available operating time The available operating times of the headset on a fully-charged battery are as follows: Bluetooth connection Music Playback time (SBC/AAC): Max. 8 hours About 60 minutes of music playback is possible after 15 minutes charging.
Sony WI-C300 | Help Guide - Page 16
Help Guide Wireless Stereo Headset WI-C300 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you turn on the headset, the indicator (blue) flashes two times, then the indicator (red) flashes. The indicator (red) flashes according to
Sony WI-C300 | Help Guide - Page 17
E: 20% or lower (needs to charge) 4-730-323-11(2) Copyright 2018 Sony Corporation 17
Sony WI-C300 | Help Guide - Page 18
Help Guide Wireless Stereo Headset WI-C300 System requirements for battery charge using USB USB AC adaptor A commercially available USB AC adaptor capable of feeding in more or later) Design and specifications are subject to change without notice. 4-730-323-11(2) Copyright 2018 Sony Corporation 18
Sony WI-C300 | Help Guide - Page 19
Help Guide Wireless Stereo Headset WI-C300 Turning on the headset 1 Press and hold the button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 4-730-323-11(2) Copyright 2018 Sony Corporation 19
Sony WI-C300 | Help Guide - Page 20
Help Guide Wireless Stereo Headset WI-C300 Turning off the headset 1 Press and hold the button for about 2 seconds until the indicator (blue) turns off. Related Topic Turning on the headset 4-730-323-11(2) Copyright 2018 Sony Corporation 20
Sony WI-C300 | Help Guide - Page 21
Help Guide Wireless Stereo Headset WI-C300 How to make a wireless connection to Bluetooth devices You can enjoy music and hands-free calling with the headset wirelessly by using your device's Bluetooth function. Device registration (pairing) When using the Bluetooth function for the first time, you
Sony WI-C300 | Help Guide - Page 22
Guide Wireless Stereo Headset WI-C300 One-touch connection (NFC) with a smartphone (Android 4.1 or later) By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a Bluetooth , refer to the operating instructions supplied with your Android smartphone
Sony WI-C300 | Help Guide - Page 23
paired smartphone, perform step 4. Unlock the screen of the smartphone if it is locked. Hint The above procedure is an example. For details, refer to the operating instructions switching). Related Topic How to make a wireless connection to Bluetooth devices Disconnecting the smartphone by one touch (
Sony WI-C300 | Help Guide - Page 24
Help Guide Wireless Stereo Headset WI-C300 Disconnecting the smartphone by one touch (NFC) You voice guidance "BLUETOOTH disconnected". Note After the headset is disconnected from the smartphone, if no operation is performed for about 5 minutes, the headset turns off automatically. To turn off the
Sony WI-C300 | Help Guide - Page 25
Help Guide Wireless Stereo Headset WI-C300 Switching the device by one touch (NFC) When the headset is connected with a Bluetooth device, if you However, if you are talking on a Bluetooth mobile phone connected to the headset, you cannot switch the Bluetooth connection by one touch. When the headset
Sony WI-C300 | Help Guide - Page 26
Help Guide Wireless Stereo Headset WI-C300 Pairing and connecting with an Android smartphone Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time.
Sony WI-C300 | Help Guide - Page 27
within about 5 minutes, pairing mode will be canceled, and the headset will turn off. In this case, start over from step 1. Once Bluetooth devices are paired, there is no need to pair them again, except in the following cases: Pairing information has been deleted after repair, etc. When a 9th
Sony WI-C300 | Help Guide - Page 28
4-730-323-11(2) Copyright 2018 Sony Corporation 28
Sony WI-C300 | Help Guide - Page 29
Guide Wireless Stereo Headset WI-C300 Connecting to a paired Android smartphone 1 Unlock the screen of the Android smartphone if it is locked. 2 Turn the headset turns on, if it has automatically connected to the last connected device, you will hear a voice guidance "BLUETOOTH connected". Check
Sony WI-C300 | Help Guide - Page 30
to the operating instructions supplied with your smartphone. In case that the pairing information for the headset has been deleted on the smartphone, the headset may go into pairing mode when turning on the headset. Related Topic How to make a wireless connection to Bluetooth devices Pairing and
Sony WI-C300 | Help Guide - Page 31
Help Guide Wireless Stereo Headset WI-C300 Pairing and connecting with an iPhone Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time. Before you
Sony WI-C300 | Help Guide - Page 32
Touch [ ] to change it to [ ] (turn on the Bluetooth function). 4 Touch [WI-C300]. If passkey (*) input is required on the display of the smartphone, input "0000." The headset and iPhone are paired with each other and connected. You will hear a voice guidance "BLUETOOTH connected". If they are not
Sony WI-C300 | Help Guide - Page 33
How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music from a device via Bluetooth connection Initializing the headset to restore factory settings 4-730-323-11(2) Copyright 2018 Sony Corporation 33
Sony WI-C300 | Help Guide - Page 34
Guide Wireless Stereo Headset WI-C300 Connecting to a paired iPhone 1 Unlock the screen of the iPhone if it is locked. 2 Turn on turns on, if it has automatically connected to the last connected device, you will hear a voice guidance "BLUETOOTH connected". Check the connection status on the iPhone
Sony WI-C300 | Help Guide - Page 35
instructions supplied with your iPhone. In case that the pairing information for the headset has been deleted on the iPhone, the headset may go into pairing mode when turning on the headset. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone
Sony WI-C300 | Help Guide - Page 36
Help Guide Wireless Stereo Headset WI-C300 Pairing and connecting with a computer (Windows 10) You can register (pair) a Bluetooth compatible computer (Windows 10) and the headset with each other, and make a Bluetooth connection. You must pair a device with the headset to be able to make a Bluetooth
Sony WI-C300 | Help Guide - Page 37
] tab, then click the [Bluetooth] button to turn on the Bluetooth function. 4. Select [WI-C300], then click [Pair]. If passkey (*) input is required on the display of the computer, input "0000." The headset and computer are paired with each other and connected. You will hear a voice guidance
Sony WI-C300 | Help Guide - Page 38
minutes, pairing mode will be canceled and the headset will turn off. In this case, start over from step 1. Once Bluetooth devices are paired, there is no need to pair them again, except in the following cases: Pairing information has been deleted after repair, etc. When a 9th device is paired. The
Sony WI-C300 | Help Guide - Page 39
Help Guide Wireless Stereo Headset WI-C300 Pairing and connecting with a computer (Windows 8/Windows 8.1) Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the
Sony WI-C300 | Help Guide - Page 40
the computer, input "0000." The headset and computer are paired with each other and connected. You will hear a voice guidance "BLUETOOTH connected". If they are not connected, see "Connecting to a paired computer (Windows 8/Windows 8.1)." If [WI-C300] does not appear on the display, try again from
Sony WI-C300 | Help Guide - Page 41
minutes, pairing mode will be canceled and the headset will turn off. In this case, start over from step 1. Once Bluetooth devices are paired, there is no need to pair them again, except in the following cases: Pairing information has been deleted after repair, etc. When a 9th device is paired. The
Sony WI-C300 | Help Guide - Page 42
Help Guide Wireless Stereo Headset WI-C300 Pairing and connecting with a computer (Windows 7) Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time.
Sony WI-C300 | Help Guide - Page 43
minutes, pairing mode will be canceled and the headset will turn off. In this case, start over from step 1. Once Bluetooth devices are paired, there is no need to pair them again, except in the following cases: Pairing information has been deleted after repair, etc. When a 9th device is paired. The
Sony WI-C300 | Help Guide - Page 44
make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 7) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 4-730-323-11(2) Copyright 2018 Sony Corporation 44
Sony WI-C300 | Help Guide - Page 45
Guide Wireless Stereo Headset WI-C300 Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer, you need to turn on the built-in Bluetooth adaptor. For whether or not a Bluetooth adaptor is incorporated, and for how to turn
Sony WI-C300 | Help Guide - Page 46
3. Click [Connect]. The connection is established. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer. 46
Sony WI-C300 | Help Guide - Page 47
operating instructions supplied with your computer. In case that the pairing information for the headset has been deleted on the computer, the headset may go into pairing mode when turning on the headset. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting
Sony WI-C300 | Help Guide - Page 48
Help Guide Wireless Stereo Headset WI-C300 Connecting to a paired computer (Windows 8/Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer, you need to turn on the built-in Bluetooth adaptor. For whether or not a Bluetooth adaptor is incorporated, and for
Sony WI-C300 | Help Guide - Page 49
3. Select [Control Panel] in the [Settings] charm. 4. Select [Hardware and Sound], then [Devices and Printers]. 5. Right-click [WI-C300]. If [WI-C300] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then select [Show Disabled Devices]. 49
Sony WI-C300 | Help Guide - Page 50
operating instructions supplied with your computer. In case that the pairing information for the headset has been deleted on the computer, the headset may go into pairing mode when turning on the headset. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting
Sony WI-C300 | Help Guide - Page 51
4-730-323-11(2) Copyright 2018 Sony Corporation 51
Sony WI-C300 | Help Guide - Page 52
Help Guide Wireless Stereo Headset WI-C300 Connecting to a paired computer (Windows 7) Before starting the operation, make sure of the following: Depending on the computer, you need to turn on the built-in Bluetooth adaptor. For whether or not a Bluetooth adaptor is incorporated, and for how to turn
Sony WI-C300 | Help Guide - Page 53
operating instructions supplied with your computer. In case that the pairing information for the headset has been deleted on the computer, the headset may go into pairing mode when turning on the headset. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting
Sony WI-C300 | Help Guide - Page 54
Help Guide Wireless Stereo Headset WI-C300 Pairing and connecting with other Bluetooth devices Pairing is the process required to create a link between Bluetooth devices to allow wireless connection. You must pair a device with the headset to be able to make a Bluetooth connection for the first time
Sony WI-C300 | Help Guide - Page 55
refer to the operating instructions supplied with your Bluetooth device. To delete all pairing information, see "Initializing the headset to restore factory settings." Note If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off. In this case
Sony WI-C300 | Help Guide - Page 56
Help Guide Wireless Stereo Headset WI-C300 Connecting to a paired Bluetooth device 1 Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You will hear a voice guidance "Power on". After the headset turns on,
Sony WI-C300 | Help Guide - Page 57
Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with other Bluetooth devices Listening to music from a device via Bluetooth connection 4-730-323-11(2) Copyright 2018 Sony Corporation 57
Sony WI-C300 | Help Guide - Page 58
Help Guide Wireless Stereo Headset WI-C300 Disconnecting Bluetooth connection (after use) 1 If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock the screen of the device if it is locked.) If using a device that does not support one-touch
Sony WI-C300 | Help Guide - Page 59
Help Guide Wireless Stereo Headset WI-C300 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and perform basic remote control operation of the Bluetooth device via a Bluetooth connection. A2DP (
Sony WI-C300 | Help Guide - Page 60
versa. Note If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) 4-730-323-11(2) Copyright 2018 Sony Corporation 60
Sony WI-C300 | Help Guide - Page 61
Guide Wireless Stereo Headset WI-C300 Controlling the audio device (Bluetooth connection) If the Bluetooth device supports AVRCP, you can control it on the headset. The functions available may vary depending on the Bluetooth device. Refer to the operating instructions supplied with your Bluetooth
Sony WI-C300 | Help Guide - Page 62
Help Guide Wireless Stereo Headset WI-C300 Disconnecting Bluetooth connection (after use) 1 If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock the screen of the device if it is locked.) If using a device that does not support one-touch
Sony WI-C300 | Help Guide - Page 63
Help Guide Wireless Stereo Headset WI-C300 Supported codecs A codec is an audio coding algorithm used when transmitting sound via a Bluetooth connetion. The headset supports the following 2 codecs for music playback via an A2DP connection: SBC and AAC. SBC This is an abbreviation for Subband Codec.
Sony WI-C300 | Help Guide - Page 64
Help Guide Wireless Stereo Headset WI-C300 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and
Sony WI-C300 | Help Guide - Page 65
case, the surround sound or sound of the headset operation may be heard through the headset - this is not a malfunction. Related Topic How to make a wireless connection to Bluetooth devices Making a call Functions for a phone call 4-730-323-11(2) Copyright 2018
Sony WI-C300 | Help Guide - Page 66
Help Guide Wireless Stereo Headset WI-C300 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP,
Sony WI-C300 | Help Guide - Page 67
Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 4-730-323-11(2) Copyright 2018 Sony Corporation 67
Sony WI-C300 | Help Guide - Page 68
Wireless Stereo Headset WI-C300 Functions for a phone call The available functions may vary depending on the profile supported by your smartphone or mobile phone. Even if the profile is the same, functions may vary depending on the smartphone or mobile phone. Refer to the operating instructions
Sony WI-C300 | Help Guide - Page 69
Help Guide Wireless Stereo Headset WI-C300 Disconnecting Bluetooth connection (after use) 1 If using a device that supports one-touch connection (NFC), touch the device to the headset again. (Unlock the screen of the device if it is locked.) If using a device that does not support one-touch
Sony WI-C300 | Help Guide - Page 70
Help Guide Wireless Stereo Headset WI-C300 Using the voice assist function (Google App) By using the of the app may be required. For details on the Google App, refer to the operating instructions or the support website of the Android smartphone, or the Google Play store website. The Google App may
Sony WI-C300 | Help Guide - Page 71
Help Guide Wireless Stereo Headset WI-C300 Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset's microphone to operate the iPhone. 1 Turn Siri on. On iPhone, select [Settings] - [Siri] to turn Siri on. The operation above is an
Sony WI-C300 | Help Guide - Page 72
Help Guide Wireless Stereo Headset WI-C300 Precautions On Bluetooth communications Bluetooth wireless technology operates headphones slowly. Because the headphones are of a high density enclosure, forcing them against your ears may result in eardrum damage. Pressing the headphones against your ears
Sony WI-C300 | Help Guide - Page 73
and is left in your ear, it may cause injury. Since children may swallow small parts such as an earbud, keep the headset out of reach of children. If you have any questions or problems concerning this headset that are not covered in this manual, please consult your nearest Sony dealer. 4-730-323-11
Sony WI-C300 | Help Guide - Page 74
Guide Wireless Stereo Headset WI-C300 Trademarks The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony the United States and/or other countries. Mac, OS X, iPhone, iPod touch and Siri are trademarks of Apple Inc., registered
Sony WI-C300 | Help Guide - Page 75
Help Guide Wireless Stereo Headset WI-C300 Customer support websites Please access the following support website to get the support information about your headset: For customers in the U.S.A: http://esupport.sony.com/ For customers in Canada: http://esupport.sony.com/CA/ For customers in Latin
Sony WI-C300 | Help Guide - Page 76
Help Guide Wireless Stereo Headset WI-C300 What can I do to solve a problem? If the headset does not function as expected, try the following steps to resolve the issue. Find the symptoms of the issue in this Help Guide, and try any corrective actions listed. Charge the battery/reset the headset. You
Sony WI-C300 | Help Guide - Page 77
Help Guide Wireless Stereo Headset WI-C300 The headset is not turned on. Make sure the battery is charged enough to turn the headset on. The headset cannot be turned on while charging the battery. Remove the micro-USB cable from the headset, and then turn on the headset again. Related Topic Charging
Sony WI-C300 | Help Guide - Page 78
Help Guide Wireless Stereo Headset WI-C300 Charging cannot be done. Check that you are using turned on. Check that the computer is not in standby, sleep or hibernation mode. When using Windows 8.1, update using Windows Update. Related Topic Charging the headset 4-730-323-11(2) Copyright 2018 Sony
Sony WI-C300 | Help Guide - Page 79
Help Guide Wireless Stereo Headset WI-C300 Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Related Topic Charging the headset 4-730-323-11(2) Copyright 2018 Sony Corporation 79
Sony WI-C300 | Help Guide - Page 80
Help Guide Wireless Stereo Headset WI-C300 The headset cannot be recognized by a computer. The micro-USB cable is not connected properly to the USB port of the computer. Check that the headset and the computer are directly connected, not via a USB hub. A problem may have occurred with the connected
Sony WI-C300 | Help Guide - Page 81
Help Guide Wireless Stereo Headset WI-C300 The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch. The remaining battery charge is shown only on the screen of an iPhone or iPod touch (iOS 5.0 or later) that supports HFP (Hands-free Profile). Make sure
Sony WI-C300 | Help Guide - Page 82
Help Guide Wireless Stereo Headset WI-C300 No sound Check that both the headset and the connected device (i.e., smartphone) are turned on. Check that the headset and the transmitting Bluetooth device are connected via Bluetooth A2DP. Turn up the volume if it is too low. Check that the connected
Sony WI-C300 | Help Guide - Page 83
Help Guide Wireless Stereo Headset WI-C300 Low sound level Turn up the volume of the headset and the connected device. 4-730-323-11(2) Copyright 2018 Sony Corporation 83
Sony WI-C300 | Help Guide - Page 84
Help Guide Wireless Stereo Headset WI-C300 Low sound quality Turn down the volume if it is too loud. Keep the headset away from microwave ovens, Wi-Fi devices, etc. Bring the headset and the Bluetooth device closer together. Remove any obstacles between the headset and the Bluetooth device.
Sony WI-C300 | Help Guide - Page 85
Help Guide Wireless Stereo Headset WI-C300 Sound skips frequently. Remove any obstacles between the antenna of the Bluetooth device to be connected and the built-in antenna of the headset. The antenna of the headset is built into the part shown in the
Sony WI-C300 | Help Guide - Page 86
Guide Wireless Stereo Headset WI-C300 Pairing cannot be done. Bring the headset and the Bluetooth device within 1 m from each other. When you turn on the headset for the first time after purchasing, initializing, or repairing it, the headset enters pairing mode automatically. When you want to pair
Sony WI-C300 | Help Guide - Page 87
Help Guide Wireless Stereo Headset WI-C300 One-touch connection (NFC) does nor work Check that the NFC function . You cannot make a one-touch connection (NFC) while charging the battery because the headset cannot be turned on. Finish charging first, and then make the one-touch connection (NFC).
Sony WI-C300 | Help Guide - Page 88
Help Guide Wireless Stereo Headset WI-C300 Unable to make a Bluetooth connection Check that the headset is turned on. Check that the Bluetooth device is turned on and the Bluetooth function is on. If the headset automatically connects to the last connected Bluetooth device, you may fail to connect
Sony WI-C300 | Help Guide - Page 89
Help Guide Wireless Stereo Headset WI-C300 Distorted sound Keep the headset away from a microwave oven, Wi-Fi device, etc. 4-730-323-11(2) Copyright 2018 Sony Corporation 89
Sony WI-C300 | Help Guide - Page 90
Help Guide Wireless Stereo Headset WI-C300 The Bluetooth wireless communication range is short, or the sound skips. Remove any obstacles between the antenna of the Bluetooth device to be connected and the built-in antenna of the headset. The antenna of the headset is built into the part shown in the
Sony WI-C300 | Help Guide - Page 91
Help Guide Wireless Stereo Headset WI-C300 The headset does not operate properly Reset the headset. Pairing information is not deleted by this operation. If you cannot use the headset even after resetting it, initialize the headset. Related Topic Resetting the headset Initializing the headset to
Sony WI-C300 | Help Guide - Page 92
Help Guide Wireless Stereo Headset WI-C300 Cannot hear a person on a call. Check that both the headset and the connected device (i.e., smartphone) are turned on. Turn up the volume of the connected device and the volume of the headset if they are too low. Check the audio settings of the Bluetooth
Sony WI-C300 | Help Guide - Page 93
Help Guide Wireless Stereo Headset WI-C300 Low voice from callers Turn up the volume of the headset and the connected device. 4-730-323-11(2) Copyright 2018 Sony Corporation 93
Sony WI-C300 | Help Guide - Page 94
Help Guide Wireless Stereo Headset WI-C300 Resetting the headset If the headset cannot be turned on, or if it cannot be operated even when it is turned on, reset the headset. The headset is reset automatically when the charging starts. Pairing information and other settings are not deleted by this
Sony WI-C300 | Help Guide - Page 95
Help Guide Wireless Stereo Headset WI-C300 Initializing the headset to restore factory settings Disconnect the micro-USB cable, turn off the headset, then press and hold the button and the - button simultaneously for more than 7 seconds. The indicator (blue) flashes 4 times ( ), and the