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Sony WI-SP510 Help Guide

Sony WI-SP510 Manual

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Sony WI-SP510 | Help Guide - Page 1
Help Guide Wireless Stereo Headset WI-SP510 Use this manual if you encounter any problems, or have any questions. Getting started What you can do with the Bluetooth function About the voice guidance Supplied accessories Checking the package contents Replacing the earbuds Replacing the arc supporters
Sony WI-SP510 | Help Guide - Page 2
Available operating time Checking the remaining battery charge Turning on the headset Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone
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Using the voice assist function (Google app) Using the voice assist function (Siri) Important information Precautions License notice Trademarks Customer support websites Troubleshooting What can I do to solve a problem? Power/Charging Unable to turn on the headset. Charging cannot be done. Charging
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quality Sound skips frequently. Bluetooth connection Pairing cannot be done. Unable to make a Bluetooth connection. Distorted sound The headset does not operate properly Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 5-013-956-11(1)
Sony WI-SP510 | Help Guide - Page 5
Help Guide Wireless Stereo Headset WI-SP510 What you can do with the Bluetooth function The headset uses BLUETOOTH® wireless technology, allowing you to do the following. Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the
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Help Guide Wireless Stereo Headset WI-SP510 About the voice guidance You will hear a voice guidance in the following situations via the headset. When the headset is turned on: "Power on" When the headset is turned off: "Power off" When entering pairing mode: "Bluetooth pairing" When establishing a
Sony WI-SP510 | Help Guide - Page 7
Help Guide Wireless Stereo Headset WI-SP510 Checking the package contents After opening the package, check that all of the items in the list are included. If any items are missing, contact your dealer. Numbers in ( ) indicate the item amount. Wireless Stereo Headset USB Type-C® cable (USB-A to USB
Sony WI-SP510 | Help Guide - Page 8
Help Guide Wireless Stereo Headset WI-SP510 Replacing the earbuds M-sized long hybrid silicone rubber earbuds come attached to the left and right units of the headset at the time of purchase. If the earbuds tend to come off or you feel that there is insufficient low frequency sound and a difference
Sony WI-SP510 | Help Guide - Page 9
Help Guide Wireless Stereo Headset WI-SP510 Replacing the arc supporters M-sized arc supporters come attached to the left and right units of the headset at the time of purchase. If you feel the size of the arc supporters does not fit to your ears, change the arc supporters to another size to
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5-013-956-11(1) Copyright 2020 Sony Corporation 10
Sony WI-SP510 | Help Guide - Page 11
Help Guide Wireless Stereo Headset WI-SP510 When you have finished using the headset The headset has a built-in magnet for joining the left and right units. The magnet prevents the units from getting tangled up when you leave the neckband worn after use. 5-013-956-11(1) Copyright 2020 Sony
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Guide Wireless Stereo Headset WI-SP510 On water resistant performance of the headset On water resistant performance of the headset The water resistant specifications of this headset water resistant performance of the headset is based on measurements performed by Sony under the conditions described
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If the headset is cracked or deformed, refrain from using the headset near water or contact your nearest Sony dealer. 5-013-956-11(1) Copyright 2020 Sony Corporation 13
Sony WI-SP510 | Help Guide - Page 14
Help Guide Wireless Stereo Headset WI-SP510 Location and function of parts 1. Arc supporters (right, left) 2. Right unit 3. Neckband 4. (right) mark 5. Built-in rechargeable battery 6. Left unit 7. Tactile dot There is a tactile dot on the left unit. 8. Earbuds (right,
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A Bluetooth antenna is built into the headset. 11. + (volume +)/ (next) button There is a tactile dot on the + button. Use this dot as a guide when operating the headset. on the phone. 17. USB Type-C port Connect the headset to an AC outlet via a commercially available USB AC adaptor or to a
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Help Guide Wireless Stereo Headset WI-SP510 About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue ) Abnormal charging - - - - (repeatedly flashes slowly in red) Bluetooth function Device registration (pairing) mode - - - - (repeatedly flashes
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Related Topic Checking the remaining battery charge Initializing the headset to restore factory settings 5-013-956-11(1) Copyright 2020 Sony Corporation 17
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Guide Wireless Stereo Headset WI-SP510 Wearing the headset 1 Put on the headset. Place the neckband around your neck so that the (left) mark is on your left side, and the (right) mark is on your right side. There is a tactile dot on the (left) mark side. Put the left and right units on your ears
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5-013-956-11(1) Copyright 2020 Sony Corporation 19
Sony WI-SP510 | Help Guide - Page 20
Help Guide Wireless Stereo Headset WI-SP510 Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. 1 Open the USB Type-C port cover. 2 Connect the headset to an AC outlet. Use the supplied USB Type-C
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once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer. Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F). There is a problem with the rechargeable battery. If the headset is not used for a long time, the
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5-013-956-11(1) Copyright 2020 Sony Corporation 22
Sony WI-SP510 | Help Guide - Page 23
Help Guide Wireless Stereo Headset WI-SP510 Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection Music the conditions of use. Related Topic Supported codecs 5-013-956-11(1) Copyright 2020 Sony Corporation 23
Sony WI-SP510 | Help Guide - Page 24
Help Guide Wireless Stereo Headset WI-SP510 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you turn on the headset, the voice guidance indicating the remaining battery charge can be heard. "Battery about XX %" (The "XX" value
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The remaining battery charge may not be properly displayed if the headset has not been used for a long time. In this case, repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge.
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Help Guide Wireless Stereo Headset WI-SP510 Turning on the headset 1 Press and hold the (power) button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 5-013-956-11(1) Copyright 2020 Sony Corporation 26
Sony WI-SP510 | Help Guide - Page 27
Help Guide Wireless Stereo Headset WI-SP510 Turning off the headset 1 Press and hold the (power) button for about 2 seconds until the indicator (blue) turns off. Related Topic Turning on the headset 5-013-956-11(1) Copyright 2020 Sony Corporation 27
Sony WI-SP510 | Help Guide - Page 28
Help Guide Wireless Stereo Headset WI-SP510 How to make a wireless connection to Bluetooth devices You can enjoy music and hands-free calling with the headset wirelessly by using your Bluetooth device's Bluetooth function. Device registration (pairing) To use the Bluetooth function, both of the
Sony WI-SP510 | Help Guide - Page 29
Help Guide Wireless Stereo Headset WI-SP510 Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the
Sony WI-SP510 | Help Guide - Page 30
2. Touch the switch to turn on the Bluetooth function. 4 Touch [WI-SP510]. If Passkey (*) input is required, input "0000". The headset and smartphone are paired and connected with each other. You will hear the voice guidance say, "Bluetooth connected". If they are not connected, see "Connecting to a
Sony WI-SP510 | Help Guide - Page 31
make a wireless connection to Bluetooth devices Connecting to a paired Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-013-956-11(1) Copyright 2020 Sony Corporation 31
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Guide Wireless Stereo Headset WI-SP510 Connecting to a paired Android smartphone 1 Unlock the screen of the Android smartphone if it is locked. 2 Turn on the headset If the headset has automatically connected to the last connected device, you will hear the voice guidance say, "Bluetooth connected".
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4 Touch [WI-SP510]. You will hear the voice guidance say, "Bluetooth connected". Hint The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone. Note If the last-connected Bluetooth device is placed near the headset, the headset may
Sony WI-SP510 | Help Guide - Page 34
Help Guide Wireless Stereo Headset WI-SP510 Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: The
Sony WI-SP510 | Help Guide - Page 35
3. Touch the switch to turn on the Bluetooth function. 4 Touch [WI-SP510]. If Passkey (*) input is required, input "0000". The headset and iPhone are paired and connected with each other. You will hear the voice guidance say, "Bluetooth connected". If they are not connected, see "Connecting to a
Sony WI-SP510 | Help Guide - Page 36
Topic How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-013-956-11(1) Copyright 2020 Sony Corporation 36
Sony WI-SP510 | Help Guide - Page 37
Help Guide Wireless Stereo Headset WI-SP510 Connecting to a paired iPhone 1 Unlock the screen of the iPhone if it is locked. 2 Turn on the headset. Press and . If the headset has automatically connected to the last connected device, you will hear the voice guidance say, "Bluetooth connected". Check
Sony WI-SP510 | Help Guide - Page 38
. 4 Touch [WI-SP510]. You will hear the voice guidance say, "Bluetooth connected". Hint The operation above is an example. For more details, refer to the operating instructions supplied with your iPhone. Note If the last-connected Bluetooth device is placed near the headset, the headset may connect
Sony WI-SP510 | Help Guide - Page 39
Help Guide Wireless Stereo Headset WI-SP510 Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the
Sony WI-SP510 | Help Guide - Page 40
3 Register the headset using the computer. 1. Click the [Start] button, then [Settings]. 2. Click [Devices]. 3. Click the [Bluetooth] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then select [WI-SP510]. 4. Click [Pair]. 40
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(*) input is required, input "0000". The headset and computer are paired and connected with each other. You will hear the voice guidance say, "Bluetooth connected". If they are not connected, see "Connecting to a paired computer (Windows 10)". If [WI-SP510] does not appear on the computer screen
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Help Guide Wireless Stereo Headset WI-SP510 Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the
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3 Register the headset using the computer. 1. Move the mouse pointer to the top-right corner of the screen (when using a touch panel, swipe from the Charm Bar. 2. Select [Change PC Settings] of the [Settings] charm. 3. Select [PC and devices] of the [PC Settings] screen. 4. Select [Bluetooth]. 44
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(*) input is required, input "0000". The headset and computer are paired and connected with each other. You will hear the voice guidance say, "Bluetooth connected". If they are not connected, see "Connecting to a paired computer (Windows 8.1)". If [WI-SP510] does not appear on the computer screen
Sony WI-SP510 | Help Guide - Page 46
make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-013-956-11(1) Copyright 2020 Sony Corporation
Sony WI-SP510 | Help Guide - Page 47
Help Guide Wireless Stereo Headset WI-SP510 Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Compatible OS macOS (version 10.10 or later) Before
Sony WI-SP510 | Help Guide - Page 48
computer is in standby (sleep) or hibernation mode. 3 Register the headset using the computer. 1. Select [ (System Preferences)] - [Bluetooth] from the task bar in the lower right part of the screen. 2. Select [WI-SP510] of the [Bluetooth] screen and click [Connect]. If Passkey (*) input is required
Sony WI-SP510 | Help Guide - Page 49
to make a wireless connection to Bluetooth devices Connecting to a paired computer (Mac) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-013-956-11(1) Copyright 2020 Sony Corporation 49
Sony WI-SP510 | Help Guide - Page 50
Help Guide Wireless Stereo Headset WI-SP510 Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth
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2. Right-click [WI-SP510]. If [WI-SP510] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then check [Show Disconnected Devices]. 3. Select [Connect] from the displayed menu. The connection is established. You will hear the voice guidance say, "Bluetooth connected". 51
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that the A2DP function which supports music playback connections is enabled in the computer settings. For more details, refer to the operating instructions supplied with the computer. If the last-connected Bluetooth device is placed near the headset, the headset may connect automatically to the
Sony WI-SP510 | Help Guide - Page 53
Help Guide Wireless Stereo Headset WI-SP510 Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth
Sony WI-SP510 | Help Guide - Page 54
4. Right-click [WI-SP510]. If [WI-SP510] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then check [Show Disconnected Devices]. 5. Select [Connect] from the displayed menu. 54
Sony WI-SP510 | Help Guide - Page 55
that the A2DP function which supports music playback connections is enabled in the computer settings. For more details, refer to the operating instructions supplied with the computer. If the last-connected Bluetooth device is placed near the headset, the headset may connect automatically to the
Sony WI-SP510 | Help Guide - Page 56
Disconnecting Bluetooth connection (after use) 5-013-956-11(1) Copyright 2020 Sony Corporation 56
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Help Guide Wireless Stereo Headset WI-SP510 Connecting to a paired computer (Mac) Compatible OS macOS (version 10.10 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not
Sony WI-SP510 | Help Guide - Page 58
. If it is not connected, proceed to step 3. 3 Select the headset using the computer. 1. Select [ (System Preferences)] - [Bluetooth] from the task bar in the lower right part of the screen. 2. Click [WI-SP510] on the [Bluetooth] screen while pressing the computer Control button and select [Connect
Sony WI-SP510 | Help Guide - Page 59
that the A2DP function which supports music playback connections is enabled in the computer settings. For more details, refer to the operating instructions supplied with the computer. If the last-connected Bluetooth device is placed near the headset, the headset may connect automatically to the
Sony WI-SP510 | Help Guide - Page 60
Help Guide Wireless Stereo Headset WI-SP510 Pairing and connecting with a Bluetooth device The operation to register the device that you wish to connect to is called "pairing". First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the
Sony WI-SP510 | Help Guide - Page 61
to make a wireless connection to Bluetooth devices Connecting to a paired Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-013-956-11(1) Copyright 2020 Sony Corporation 61
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Help Guide Wireless Stereo Headset WI-SP510 Connecting to a paired Bluetooth device 1 Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear the voice guidance say, "Power on". Check that the indicator (blue) continues to
Sony WI-SP510 | Help Guide - Page 63
your Bluetooth device to the headset, delete the headset pairing information on your Bluetooth device and perform the pairing again. As for the operations on your Bluetooth device, refer to the operating instructions supplied with the Bluetooth device. Related Topic How to make a wireless connection
Sony WI-SP510 | Help Guide - Page 64
Help Guide Wireless Stereo Headset WI-SP510 Connecting the headset to both a music player and a smartphone / mobile phone (multipoint connection) Multipoint is a function which allows you to connect 2 Bluetooth devices to the headset and use one device for music playback (A2DP connection) and the
Sony WI-SP510 | Help Guide - Page 65
Help Guide Wireless Stereo Headset WI-SP510 Connecting the headset to 2 Android smartphones (multipoint connection) Usually, when you connect the headset to a smartphone, both the music playback function and the phone call function are connected simultaneously. To make a multipoint connection using
Sony WI-SP510 | Help Guide - Page 66
Hint The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone. Note When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected for
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to [WI-SP510]. On the [Paired devices] screen, uncheck [Call audio]. 4 Operate the iPhone to establish a Bluetooth connection with the headset. The iPhone is connected with the function unchecked in step 3. Hint The operation above is an example. For more details, refer to the operating instructions
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Note When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected for listening to music (A2DP). Related Topic Checking the remaining battery charge 5-013-956-11(1) Copyright 2020 Sony Corporation 68
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Help Guide Wireless Stereo Headset WI-SP510 Disconnecting Bluetooth connection (after use) 1 Disconnect the Bluetooth connection by operating the Bluetooth device. When disconnected, you will hear the voice guidance say, "Bluetooth disconnected". 2 Turn off the headset. You will hear the voice
Sony WI-SP510 | Help Guide - Page 70
Help Guide Wireless Stereo Headset WI-SP510 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and control the device from your headset via Bluetooth connection. A2DP (Advanced Audio Distribution
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versa. Note If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) 5-013-956-11(1) Copyright 2020 Sony Corporation 71
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Help Guide Wireless Stereo Headset WI-SP510 Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible protocol: AVRCP), then the following operations are available. The available functions may vary depending on the Bluetooth
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Help Guide Wireless Stereo Headset WI-SP510 Disconnecting Bluetooth connection (after use) 1 Disconnect the Bluetooth connection by operating the Bluetooth device. When disconnected, you will hear the voice guidance say, "Bluetooth disconnected". 2 Turn off the headset. You will hear the voice
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Help Guide Wireless Stereo Headset WI-SP510 Supported codecs A codec is an audio coding algorithm used when transmitting sound via Bluetooth connection. The headset supports the following 2 codecs for music playback via an A2DP connection: SBC and AAC. SBC This is an abbreviation for Subband Codec.
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Help Guide Wireless Stereo Headset WI-SP510 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP
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headset to pause playback. 3 Adjust the volume by pressing the +/- buttons of the headset ) button on the headset to end the call headset. With an HFP or HSP connection, switch the call to the headset only. The headset volume during wireless connection to Bluetooth devices Making a call Functions for
Sony WI-SP510 | Help Guide - Page 77
Help Guide Wireless Stereo Headset WI-SP510 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP,
Sony WI-SP510 | Help Guide - Page 78
a telephone conversation only. The headset volume during a call and during headset. Noise may result if the smartphone or mobile phone is too close to the headset. Your voice will be heard from the headset through the headset wireless connection to Bluetooth devices Receiving a call Functions for
Sony WI-SP510 | Help Guide - Page 79
Guide Wireless Stereo Headset WI-SP510 Functions for a phone call The functions available during a call may vary depending on the profile supported by or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone. Supported profile: HFP (Hands-free Profile) During
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Press the (call) button once to finish a call. (*) * Some devices may not support this function. Related Topic Receiving a call Making a call 5-013-956-11(1) Copyright 2020 Sony Corporation 80
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Help Guide Wireless Stereo Headset WI-SP510 Disconnecting Bluetooth connection (after use) 1 Disconnect the Bluetooth connection by operating the Bluetooth device. When disconnected, you will hear the voice guidance say, "Bluetooth disconnected". 2 Turn off the headset. You will hear the voice
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Help Guide Wireless Stereo Headset WI-SP510 Using the voice assist function (Google app) By using the Google app feature that comes with the Android smartphone, you can speak to the headset's microphone to operate the Android smartphone. 1 Set the assist and voice input selection to the Google app.
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on specifications of the smartphone or application version. The Google app does not work when connected to a device not compatible with the voice assist function. Be careful because the headset will turn off when you press and hold the (play/call) button. 5-013-956-11(1) Copyright 2020 Sony
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Help Guide Wireless Stereo Headset WI-SP510 Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset's microphone to operate the iPhone. 1 Turn Siri on. On iPhone, select [Settings] - [Siri & Search] to turn [Press Home for Siri] and [
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sounds of the headset operation may be heard through the headset, but this is not a malfunction. If the headset's microphone rubs against Siri may not be activated depending on specifications of the smartphone or application version. Be careful because the headset will turn off when you press and
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Guide Wireless Stereo Headset WI-SP510 Precautions On Bluetooth communications Bluetooth wireless using Bluetooth wireless technology. Sony shall Bluetooth standard, there may be cases where the characteristics or specifications of the Bluetooth cause mild tingling in your ears. To reduce the effect,
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not use the headset in crowded places such as crowded trains or inside a medical institution. The headset (including accessories) has headset if you use any such medical device. Keep the headset away from the magnetic card The headset uses magnets. If you bring a magnetic card close to the headset,
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Help Guide Wireless Stereo Headset WI-SP510 License notice Notes on the License This product contains software that Sony uses under a contents of the license. https://rd1.sony.net/help/mdr/sl/20/ Disclaimer regarding services offered by third parties Services offered by third parties may be
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Help Guide Wireless Stereo Headset WI-SP510 Trademarks Windows is a registered trademark or trademark of are trademarks of Google LLC. The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. USB
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Help Guide Wireless Stereo Headset WI-SP510 Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other
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Help Guide Wireless Stereo Headset WI-SP510 What can I do to solve a problem? If the headset does not function as expected, try the following steps to resolve the issue. Find the symptoms of the issue in this Help Guide, and try any corrective actions listed. Charge the headset. You may be able to
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Help Guide Wireless Stereo Headset WI-SP510 Unable to turn on the headset. Make sure the battery is fully charged. The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset. Reset the headset. Related Topic Charging the headset Checking the
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Guide Wireless Stereo Headset WI-SP510 Charging cannot be done. Be sure to use the supplied USB Type-C cable. Check that the USB Type-C cable is firmly connected to the headset the headset. Related Topic Charging the headset Resetting the headset 5-013-956-11(1) Copyright 2020 Sony Corporation 93
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Help Guide Wireless Stereo Headset WI-SP510 Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Check that you are using the supplied USB Type-C cable. Related Topic Charging the headset 5-013-956-11(1) Copyright 2020 Sony Corporation 94
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Help Guide Wireless Stereo Headset WI-SP510 The headset cannot be charged even if connecting the headset to a computer. Check that the supplied USB Type-C cable is properly connected to the USB port of the computer. Check that the headset and the computer are directly connected, not via a USB hub.
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Help Guide Wireless Stereo Headset WI-SP510 The remaining battery charge of the headset is not displayed on the screen of smartphone. Only the iOS devices (including iPhone/iPod touch) which support HFP (Hands- Checking the remaining battery charge 5-013-956-11(1) Copyright 2020 Sony Corporation 96
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Help Guide Wireless Stereo Headset WI-SP510 No sound Check that both the headset and the connected device (i.e., smartphone) are turned on. Check that the headset and the transmitting Bluetooth device are connected via Bluetooth A2DP. Turn up the volume if it is too low. Check that the connected
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Help Guide Wireless Stereo Headset WI-SP510 Low sound level Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. 5-013-956-11(1) Copyright 2020 Sony Corporation 98
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Guide Wireless Stereo Headset WI-SP510 Low sound quality Turn down the volume of the connected device if it is too loud. Keep the headset away from a microwave oven, wireless LAN device, etc. Bring the headset closer to the Bluetooth device. Remove any obstacles between the headset and the Bluetooth
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Help Guide Wireless Stereo Headset WI-SP510 Sound skips frequently. Remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset. The antenna of the headset is built into the part shown in the dotted line below. A: Location of the built-in
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Help Guide Wireless Stereo Headset WI-SP510 Pairing cannot be done. Bring the headset and the Bluetooth device within 1 m (3 feet) from each other. The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the headset. To pair a second
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Help Guide Wireless Stereo Headset WI-SP510 Unable to make a Bluetooth connection. Check that the headset is turned on. Check that the Bluetooth device is turned on and the Bluetooth function is on. If the headset automatically connects to the last connected Bluetooth device, you may fail to connect
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Help Guide Wireless Stereo Headset WI-SP510 Distorted sound Keep the headset away from a microwave oven, wireless LAN device, etc. 5-013-956-11(1) Copyright 2020 Sony Corporation 103
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Help Guide Wireless Stereo Headset WI-SP510 The headset does not operate properly. Reset the headset. This operation does not delete pairing information. If the headset does not operate properly even if you reset the headset, initialize the headset. Related Topic Resetting the headset Initializing
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Help Guide Wireless Stereo Headset WI-SP510 Cannot hear a person on a call. Check that both the headset and the connected device (i.e., smartphone) are turned on. Turn up the volume of the connected device and the volume of the headset if they are too low. Check the audio settings of the Bluetooth
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Help Guide Wireless Stereo Headset WI-SP510 Low voice from callers Turn up the volume of the headset and the connected device. 5-013-956-11(1) Copyright 2020 Sony Corporation 106
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Help Guide Wireless Stereo Headset WI-SP510 Noise interferes with your voice during a phone call or when using the voice assist function If your finger covers or rubs the microphone on the headset during a phone call not touch your clothing, etc. 5-013-956-11(1) Copyright 2020 Sony Corporation 107
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Help Guide Wireless Stereo Headset WI-SP510 Resetting the headset If the headset cannot be turned on or cannot be operated even when it is turned on, press both the (power) button and the - button simultaneously while charging. The headset will be reset. The device registration (pairing) information
Sony WI-SP510 | Help Guide - Page 109
Help Guide Wireless Stereo Headset WI-SP510 Initializing the headset to restore factory settings If the headset does not operate correctly even after resetting, initialize the headset. Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and