Home » Sony Manuals » Audio Receivers » Sony XAV-AX6000 » Manual Viewer

Sony XAV-AX6000 Help Guide

Sony XAV-AX6000 Manual

View all Sony XAV-AX6000 manuals

Add to My Manuals
Save this manual to your list of manuals

Sony XAV-AX6000 manual content summary:

Sony XAV-AX6000 | Help Guide - Page 1
In-Car Receiver XAV-AX6000 Use this manual if you encounter any problems, or have any questions. Note: The unit sold in some countries/regions may differ from the picture above. Getting Started Guide to Parts and Controls Main Unit and Remote Commander Screen Displays Performing Initial Settings
Sony XAV-AX6000 | Help Guide - Page 2
Apple CarPlay Android Auto Radio Listening to the Radio Listening to the Radio Tuning Using Radio Option Functions Listening to the SiriusXM Radio (XAV-AX6000(UC)) Listening to the SiriusXM Radio Tuning Channels for SiriusXM Tuning the Channel by Inputting its Channel Number Tuning the Channel from
Sony XAV-AX6000 | Help Guide - Page 3
(XAV-AX6000(UC)) Getting iDataLink Maestro Ready Using iDataLink Maestro Settings Basic Setting Operation Device Connection Sound Customize Application System Additional Information Canceling the Demonstration Mode Sorting Apps on the Apps Area (Favorite) Updating the Software Precautions Supported
Sony XAV-AX6000 | Help Guide - Page 4
name of the device on [Device Connection]. Radio The radio reception is poor. / Static noise occurs. The stations cannot be received. (XAV-AX6000(E)/XAV-AX6000(E17)/XAV-AX6000(IN)) Picture There is no picture or picture noise occurs. Sound There is no sound, sound skips, or sound cracks. Sound is
Sony XAV-AX6000 | Help Guide - Page 5
does not appear on the HOME screen. The position accuracy is not good when using maps with Android Auto. iDataLink Maestro (XAV-AX6000(UC)) iDataLink Maestro Messages General SiriusXM Connect Vehicle Tuner (XAV-AX6000(UC)) Support Websites Customer Support Websites About the "Support by Sony" App 5
Sony XAV-AX6000 | Help Guide - Page 6
5-035-402-11(1) Copyright 2022 Sony Corporation 6
Sony XAV-AX6000 | Help Guide - Page 7
Help Guide In-Car Receiver XAV-AX6000 Main Unit and Remote Commander Main unit The VOL (volume) + button has a tactile dot. RM-X400 remote commander (XAV-AX6000(E)/XAV-AX6000(E17)/XAV-AX6000(IN)) The remote commander can be used to operate the audio controls. For menu operations, use the touch
Sony XAV-AX6000 | Help Guide - Page 8
commander 5. / (previous/next) Functions differently depending on the selected source: [Radio]: select a preset station. [SiriusXM]: select a preset channel. (XAV-AX6000(UC)) [USB]: move to the previous/next content. [Bluetooth Audio]: move to the previous/next content. [Apple CarPlay
Sony XAV-AX6000 | Help Guide - Page 9
[USB]: fast-reverse/fast-forward. [Bluetooth Audio]: fast-reverse/fast-forward. Functions differ depending on the BLUETOOTH device. Related Topic Screen Displays 5-035-402-11(1) Copyright 2022 Sony Corporation 9
Sony XAV-AX6000 | Help Guide - Page 10
Help Guide In-Car Receiver XAV-AX6000 Screen Displays Playback screen: HOME1 screen: HOME2 screen: 1. Status indication (left side) Icon in the display Detail (back) Returns to the previous display. (list) Opens
Sony XAV-AX6000 | Help Guide - Page 11
Apps. 7. All Apps Opens the HOME2 screen. 8. Close Returns to the HOME1 screen. 9. Apps area Displays all Apps except for Favorite Apps. Apps icon list XAV-AX6000(UC): Icon in the display Name Android Auto Apple CarPlay Radio SiriusXM Bluetooth RearCam Settings USB 11
Sony XAV-AX6000 | Help Guide - Page 12
(E17)/XAV-AX6000(IN): Icon in the display Name Android Auto* Apple CarPlay* Radio Bluetooth USB Phone Settings HDMI RearCam Devices * It may not be available in your country or region. Related Topic System Sorting Apps on the Apps Area (Favorite) 5-035-402-11(1) Copyright 2022 Sony
Sony XAV-AX6000 | Help Guide - Page 13
13
Sony XAV-AX6000 | Help Guide - Page 14
Help Guide In-Car Receiver XAV-AX6000 Performing Initial Settings You need to perform initial settings before operating the unit for the first time, after in the setting menu. Related Topic Device Connection Sound Customize Application System 5-035-402-11(1) Copyright 2022 Sony Corporation 14
Sony XAV-AX6000 | Help Guide - Page 15
Help Guide In-Car Receiver XAV-AX6000 Using Apple CarPlay Wirelessly When using Apple CarPlay for the first time, device registration (called "pairing") is required. Pairing enables this unit and your iPhone
Sony XAV-AX6000 | Help Guide - Page 16
When using Apple CarPlay, remove the HDMI cable from your iPhone. The HDMI connection is not possible while Apple CarPlay is running. Apple CarPlay may not be available in your country or region. Related Topic Apple CarPlay Device Connection 5-035-402-11(1) Copyright 2022 Sony Corporation 16
Sony XAV-AX6000 | Help Guide - Page 17
Help Guide In-Car Receiver XAV-AX6000 Using Android Auto™ Wirelessly When using Android Auto for the first time, device registration (called "pairing") is required. Pairing enables this unit and an Android
Sony XAV-AX6000 | Help Guide - Page 18
Related Topic Android Auto Device Connection 5-035-402-11(1) Copyright 2022 Sony Corporation 18
Sony XAV-AX6000 | Help Guide - Page 19
Help Guide In-Car Receiver XAV-AX6000 Using Android Auto with a USB Cable When using Android Auto with a USB cable, connect an Android Auto compatible Android Android Auto may not be available in your country or region. Related Topic Android Auto 5-035-402-11(1) Copyright 2022 Sony Corporation 19
Sony XAV-AX6000 | Help Guide - Page 20
Help Guide In-Car Receiver XAV-AX6000 Pairing and Connecting with a Bluetooth® Device You can enjoy device" if not otherwise specified). For details on connecting, refer to the operating instructions supplied with the BLUETOOTH device. Before connecting the BLUETOOTH device, turn down the volume
Sony XAV-AX6000 | Help Guide - Page 21
from your iPhone or Android phone. The HDMI connection is not possible while using BLUETOOTH connection. Related Topic Device Connection 5-035-402-11(1) Copyright 2022 Sony Corporation 21
Sony XAV-AX6000 | Help Guide - Page 22
Help Guide In-Car Receiver XAV-AX6000 Connecting with a Paired BLUETOOTH Device To use a paired BLUETOOTH device, connection with this Connect the microphone (supplied) to the MIC IN connector. For details, refer to "Operating Instructions" (supplied). Set the connected microphone in your car. 22
Sony XAV-AX6000 | Help Guide - Page 23
A. Microphone (supplied) B. Flat-mount base (supplied) C. Double-sided tape (supplied) D. Clip (not supplied) 5-035-402-11(1) Copyright 2022 Sony Corporation 23
Sony XAV-AX6000 | Help Guide - Page 24
Help Guide In-Car Receiver XAV-AX6000 Using a Rear View Camera Connect the optional cameras to display the picture from the cameras. A. Connection cables (Audio/Camera) ( area, touch [All Apps] to display the HOME2 screen, then select [RearCam]. 5-035-402-11(1) Copyright 2022 Sony Corporation 24
Sony XAV-AX6000 | Help Guide - Page 25
Help Guide In-Car Receiver XAV-AX6000 Apple CarPlay Apple CarPlay lets you use your iPhone in the car in a way that allows you to stay focused on the road. Notes on using Apple CarPlay Check the Apple CarPlay website for supported iOS versions. Update to the latest iOS version before use. For
Sony XAV-AX6000 | Help Guide - Page 26
Help Guide In-Car Receiver XAV-AX6000 Android Auto Android Auto extends the Android platform into the car in a way that is purpose-built for driving. Notes on using Android Auto Check the Android Auto website for supported OS versions. Update to the latest OS version before use. Your Android phone
Sony XAV-AX6000 | Help Guide - Page 27
Help Guide In-Car Receiver XAV-AX6000 Listening to the Radio Press HOME, then touch [Radio]. If [Radio] is not set in the Favorite area, touch [All Apps] to display the HOME2 screen, then select [Radio]. Reception controls/indications Auto Tune: Manual Tune: A. Preset area Select a preset
Sony XAV-AX6000 | Help Guide - Page 28
G. -/+ Tune in manually. Touch and hold to continuously skip frequencies. 5-035-402-11(1) Copyright 2022 Sony Corporation 28
Sony XAV-AX6000 | Help Guide - Page 29
Help Guide In-Car Receiver XAV-AX6000 Tuning 1 Select the desired band (FM or AM). 2 Perform tuning. To tune automatically Touch / (left/right). Scanning stops when the unit receives a station. To tune manually Touch [Manual Tune] to switch the tuning manually. Touch -/+. Touch and hold -/+ to
Sony XAV-AX6000 | Help Guide - Page 30
Guide In-Car Receiver XAV-AX6000 preset stations. [Alternate Frequency] (XAV-AX6000(E)/XAV-AX6000(E17)/XAV-AX6000(IN)) Selects [On] to continuously available during FM reception.) [Regional] (XAV-AX6000(E)/XAV-AX6000(E17)/XAV-AX6000(IN)) Selects [On] to stay (XAV-AX6000(E)/XAV-AX6000(E17)/XAV-AX6000(
Sony XAV-AX6000 | Help Guide - Page 31
Help Guide In-Car Receiver XAV-AX6000 Listening to the SiriusXM Radio Press HOME, then touch [SiriusXM]. If [SiriusXM] is not set in the Favorite area, touch [All Apps] to display the
Sony XAV-AX6000 | Help Guide - Page 32
5-035-402-11(1) Copyright 2022 Sony Corporation 32
Sony XAV-AX6000 | Help Guide - Page 33
Help Guide In-Car Receiver XAV-AX6000 Tuning Channels for SiriusXM Reception controls/indications A. (list) Open the channel list or category list. B. . H. Album art, channel name, artist name (category name), song title (content information) 5-035-402-11(1) Copyright 2022 Sony Corporation 33
Sony XAV-AX6000 | Help Guide - Page 34
Help Guide In-Car Receiver XAV-AX6000 Tuning the Channel by Inputting its Channel Number 1 Touch the area with the channel number on the SiriusXM radio screen. 2 Input the channel number, then touch [OK]. Related Topic Tuning Channels for SiriusXM 5-035-402-11(1) Copyright 2022 Sony Corporation 34
Sony XAV-AX6000 | Help Guide - Page 35
Help Guide In-Car Receiver XAV-AX6000 Tuning the Channel from the Channel List or Category List 1 Touch (list) on the SiriusXM radio screen. The category list appears. 2 Touch the desired category.
Sony XAV-AX6000 | Help Guide - Page 36
Help Guide In-Car Receiver XAV-AX6000 Setting a Parental Control The parental control feature allows you to limit access to SiriusXM channels with mature The passcode confirmation display appears. 3. Enter your new passcode again, then touch [OK]. 5-035-402-11(1) Copyright 2022 Sony Corporation 36
Sony XAV-AX6000 | Help Guide - Page 37
Help Guide In-Car Receiver XAV-AX6000 Using SXM Option Functions The following functions are available by touching (option) on the SiriusXM radio screen. [Parental Control] Sets the parental lock to on
Sony XAV-AX6000 | Help Guide - Page 38
Help Guide In-Car Receiver XAV-AX6000 Playing a USB Device MSC (Mass Storage Class) type USB devices* compliant with the USB standard can be used. * e.g., a USB flash drive, digital media player Note Up to 25,000 files can be read for any type of file stored on a USB device. Store only the supported
Sony XAV-AX6000 | Help Guide - Page 39
Help Guide In-Car Receiver XAV-AX6000 Repeat Play and Shuffle Play 1 During USB playback, touch (repeat) or (shuffle) repeatedly until the desired play mode Available play modes differ depending on the selected sound source and connected device. 5-035-402-11(1) Copyright 2022 Sony Corporation 39
Sony XAV-AX6000 | Help Guide - Page 40
Help Guide In-Car Receiver XAV-AX6000 Searching for a File from the List Screen 1 During USB playback, touch (list). The list screen of the currently played item appears. 2 Touch the desired item. Playback starts. 5-035-402-11(1) Copyright 2022 Sony Corporation 40
Sony XAV-AX6000 | Help Guide - Page 41
Help Guide In-Car Receiver XAV-AX6000 Playing an XAV-AX6000(E)/XAV-AX6000(E17)/XAVAX6000(IN)) The image may show up differently on the unit's display compared to the one on the display of the connected HDMI device. This unit is compatible with 480p, 576p, and 720p. 5-035-402-11(1) Copyright 2022 Sony
Sony XAV-AX6000 | Help Guide - Page 42
Help Guide In-Car Receiver XAV-AX6000 Playing a BLUETOOTH Device You can play contents on a connected device that supports BLUETOOTH A2DP (Advanced Audio Distribution Profile). 1 Make a BLUETOOTH connection with the with a Paired BLUETOOTH Device 5-035-402-11(1) Copyright 2022 Sony Corporation 42
Sony XAV-AX6000 | Help Guide - Page 43
Help Guide In-Car Receiver XAV-AX6000 Repeat Play and Shuffle Play 1 During playback, touch (repeat) or (shuffle) repeatedly until the desired play mode appears modes differ depending on the selected sound source, connected device, and app. 5-035-402-11(1) Copyright 2022 Sony Corporation 43
Sony XAV-AX6000 | Help Guide - Page 44
Help Guide In-Car Receiver XAV-AX6000 Preparing a Mobile Phone To use a mobile phone, connect it with this unit. Note The handsfree calling functions Topic Pairing and Connecting with a Bluetooth® Device Connecting with a Paired BLUETOOTH Device 5-035-402-11(1) Copyright 2022 Sony Corporation 44
Sony XAV-AX6000 | Help Guide - Page 45
Help Guide In-Car Receiver XAV-AX6000 Receiving a Call 1 Touch (call) when a call is received. The phone call starts. Note The ringtone and talker's voice in [System]. To reject/end a call Touch (end a call). Related Topic Preparing a Mobile Phone 5-035-402-11(1) Copyright 2022 Sony Corporation 45
Sony XAV-AX6000 | Help Guide - Page 46
Help Guide In-Car Receiver XAV-AX6000 Making a Call 1 Press HOME, then touch [Phone]. If [Phone] is To store the contact, see "To add phone numbers to Favorites" below. * The mobile phone needs to support PBAP (Phone Book Access Profile). 3 Touch (call). The phone call starts. To add phone numbers to
Sony XAV-AX6000 | Help Guide - Page 47
Related Topic Preparing a Mobile Phone 5-035-402-11(1) Copyright 2022 Sony Corporation 47
Sony XAV-AX6000 | Help Guide - Page 48
Help Guide In-Car Receiver XAV-AX6000 Available Operations during a Call To adjust the ringtone volume Press VOL (volume) +/- while receiving a call. To adjust the talker's voice making or receiving a call. It is required to be set in advance. 5-035-402-11(1) Copyright 2022 Sony Corporation 48
Sony XAV-AX6000 | Help Guide - Page 49
Guide In-Car Receiver XAV-AX6000 https://www.idatalinkmaestro.com/ Sony does not guarantee all https://www.idatalinkmaestro.com/ Follow the on-screen instructions to configure the firmware according to your car If you have any questions or problems concerning the iDataLink Maestro module that
Sony XAV-AX6000 | Help Guide - Page 50
Help Guide In-Car Receiver XAV-AX6000 Using iDataLink Maestro After installing the iDataLink Maestro module, only available functions and your car. Note on the obstacle detect information This function is for supporting the driver's vision only, and not all obstacles and risks can be detected. 50
Sony XAV-AX6000 | Help Guide - Page 51
5-035-402-11(1) Copyright 2022 Sony Corporation 51
Sony XAV-AX6000 | Help Guide - Page 52
Help Guide In-Car Receiver XAV-AX6000 Basic Setting Operation You can set items in the following setup categories: Device Connection, Sound, Customize, Application, System (back). Related Topic Device Connection Sound Customize Application System 5-035-402-11(1) Copyright 2022 Sony Corporation 52
Sony XAV-AX6000 | Help Guide - Page 53
Help Guide In-Car Receiver XAV-AX6000 Device Connection +Add New Device Connects and registers your device to the unit newly. Displays the name of the device device and the unit, be sure to open this setting. Related Topic Basic Setting Operation 5-035-402-11(1) Copyright 2022 Sony Corporation 53
Sony XAV-AX6000 | Help Guide - Page 54
Help Guide In-Car Receiver XAV-AX6000 Sound EQ Selects an equalizer curve. (Available when any source is selected.) Item EQ Edit Custom EQ Detail Selects the equalizer curve: XAV-AX6000(UC) [Off], [R&B], [Rock], [Pop], [Dance], [Hip-Hop], [EDM], [Jazz], [Soul], [Country], [Custom 1], [Custom
Sony XAV-AX6000 | Help Guide - Page 55
slope of the front/rear speakers and subwoofer. Phase Selects the subwoofer phase: [Normal], [Reverse]. Related Topic Basic Setting Operation 5-035-402-11(1) Copyright 2022 Sony Corporation 55
Sony XAV-AX6000 | Help Guide - Page 56
Help Guide In-Car Receiver XAV-AX6000 Customize Custom Button Registers functions: [Mute/Disp. Off], [Source Change]. Wallpaper Select Changes the wallpaper by . Select your favorite photo, then touch [OK]. Related Topic Basic Setting Operation 5-035-402-11(1) Copyright 2022 Sony Corporation 56
Sony XAV-AX6000 | Help Guide - Page 57
Guide In-Car Receiver XAV-AX6000 camera guidelines. SXM Reset (XAV-AX6000(UC)) Initializes the SiriusXM Connect Maestro Input Level (XAV-AX6000(UC)) Adjusts the established.) Maestro Settings (XAV-AX6000(UC)) Displays the menus Tuning Steps (XAV-AX6000(E)/XAV-AX6000(E17)/XAV-AX6000(IN)) Sets
Sony XAV-AX6000 | Help Guide - Page 58
Help Guide In-Car Receiver XAV-AX6000 System Language Selects the display language: [Deutsch], [English], [Español], [Français], [Indonesian], [Italiano vehicles. For details on the compatibility of your vehicle, visit the support site. System Sound Activates or deactivates the operation sound. 58
Sony XAV-AX6000 | Help Guide - Page 59
Volume Settings Adjusts the volume level of each source. Item Media Phone Call Ring Tone Voice Recognition Maestro Chime (XAVAX6000(UC)) Navigation Guidance Detail Adjusts the volume of media: 0 to 50. Adjusts the volume of phone calls: 0 to 50. Adjusts the volume of the ring tone: 0 to 50.
Sony XAV-AX6000 | Help Guide - Page 60
Initializes all the settings to the factory settings. Open Source Licenses Displays the software licenses. Related Topic Basic Setting Operation 5-035-402-11(1) Copyright 2022 Sony Corporation 60
Sony XAV-AX6000 | Help Guide - Page 61
Help Guide In-Car Receiver XAV-AX6000 Canceling the Demonstration Mode 1 Press HOME, then touch [Settings]. If [Settings] is not set in the Favorite area, touch [ to set to [Off]. 3 To exit the setup menu, touch (back) twice. Related Topic System 5-035-402-11(1) Copyright 2022 Sony Corporation 61
Sony XAV-AX6000 | Help Guide - Page 62
Help Guide In-Car Receiver XAV-AX6000 Sorting Apps on the Apps Area (Favorite) Up to 5 Apps can be set on the Apps area (Favorite) of the HOME1 screen. Five Apps can
Sony XAV-AX6000 | Help Guide - Page 63
except for the Apps area (Favorite) are aligned automatically. The blank between Apps is not created. Related Topic Screen Displays 5-035-402-11(1) Copyright 2022 Sony Corporation 63
Sony XAV-AX6000 | Help Guide - Page 64
Guide In-Car Receiver XAV-AX6000 Updating the Software To update the software, visit the support site, then follow the online instructions. To update the software with a USB flash drive Download the software from the support Support Websites 5-035-402-11(1) Copyright 2022 Sony Corporation 64
Sony XAV-AX6000 | Help Guide - Page 65
Help Guide In-Car Receiver XAV-AX6000 Precautions Power antenna (aerial) extends automatically. When you transfer ownership or dispose of your car with the unit installed, initialize all the settings to the
Sony XAV-AX6000 | Help Guide - Page 66
fingernail. Operation with a stylus is not supported on this unit. Touching the screen with software update or receiving third party services. For software updates, these problems concerning your unit that are not covered in this Help Guide, consult your nearest Sony dealer. 5-035-402-11(1)
Sony XAV-AX6000 | Help Guide - Page 67
Help Guide In-Car Receiver XAV-AX6000 Supported Formats for USB Playback WMA (.wma)*1 *2 Bit rate: 32 kbps - 192 kbps (Supports variable bit rate (VBR))*3 Sampling frequency*4: 44.1 kHz Channel number : 2ch MP3 (.mp3)*1 *2 Bit rate: 32 kbps - 320 kbps (Supports variable bit rate (VBR))*3
Sony XAV-AX6000 | Help Guide - Page 68
5-035-402-11(1) Copyright 2022 Sony Corporation 68
Sony XAV-AX6000 | Help Guide - Page 69
Help Guide In-Car Receiver XAV-AX6000 About iPhone Compatible iPhone models: iPhone 11 Pro Max, iPhone 11 Pro, iPhone 11, iPhone may affect wireless performance. Check the Apple CarPlay website for supported iOS versions. Update to the latest iOS version before use. 5-035-402-11(1) Copyright 2022
Sony XAV-AX6000 | Help Guide - Page 70
Help Guide In-Car Receiver XAV-AX6000 Notice on License This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by
Sony XAV-AX6000 | Help Guide - Page 71
Help Guide In-Car Receiver XAV-AX6000 Maintenance Replacing the lithium battery (CR2025) of the remote commander (XAV-AX6000(E)/XAVAX6000(E17)/XAV-AX6000(IN)) When the battery becomes weak, the range be swallowed, immediately consult a doctor. 5-035-402-11(1) Copyright 2022 Sony Corporation 71
Sony XAV-AX6000 | Help Guide - Page 72
Help Guide In-Car Receiver XAV-AX6000 Specifications FOR THE CUSTOMERS IN THE USA. NOT System TFT active matrix Number of pixels 1,152,000 pixels (800 × 3 (RGB) × 480) Radio section XAV-AX6000(UC): FM Tuning range 87.5 MHz - 107.9 MHz Usable sensitivity 7 dBf Signal-to-noise ratio 70 dB
Sony XAV-AX6000 | Help Guide - Page 73
FM Tuning range 87.5 MHz - 108.0 MHz (at 50 kHz step) 87.5 MHz - 108.0 MHz (at 100 kHz step) FM tuning step 50 kHz/100 kHz switchable Usable sensitivity 7 dBf Signal-to-noise ratio 70 dB (mono) Separation at 1 kHz 45 dB AM Tuning range 531 kHz - 1,602 kHz (at 9 kHz step) 530 kHz - 1,710
Sony XAV-AX6000 | Help Guide - Page 74
IEEE802.11 a/n/ac Radio frequency 5 GHz band (5.725 GHz - 5.850 GHz) Output power Max. conducted 16 dBm Frequency Tolerance 20 ppm XAV-AX6000(E17)/XAV-AX6000(IN): Compatible standards IEEE802.11 a/n/ac Radio frequency 5 GHz band (5.725 GHz - 5.850 GHz) Output power Max. conducted 10 dBm
Sony XAV-AX6000 | Help Guide - Page 75
Connect Vehicle Tuner: SXV100, SXV200, SXV300 (XAV-AX6000(UC)) iDataLink Maestro RR module, iDataLink Maestro RR2 module (XAV-AX6000(UC)) Ask the dealer for detailed information. Design and specifications are subject to change without notice. 5-035-402-11(1) Copyright 2022 Sony Corporation 75
Sony XAV-AX6000 | Help Guide - Page 76
Help Guide In-Car Receiver XAV-AX6000 Copyrights SiriusXM-Ready® allows you to Listen to ad-free music, Logo is a certification mark of Wi-Fi Alliance®. LDAC and LDAC logo are trademarks of Sony Corporation. USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum. The terms HDMI,
Sony XAV-AX6000 | Help Guide - Page 77
In-Car Receiver XAV-AX6000 Troubleshooting Do the following before you request a repair service. Read the relevant instruction and troubleshooting topics in this Help Guide. Issues may be resolved by updating the software. When you install the "Support by Sony" app on your smartphone, you can get
Sony XAV-AX6000 | Help Guide - Page 78
Help Guide In-Car Receiver XAV-AX6000 There is no beep sound. System sound is off in settings. 5-035-402-11(1) Copyright 2022 Sony Corporation 78
Sony XAV-AX6000 | Help Guide - Page 79
Help Guide In-Car Receiver XAV-AX6000 The fuse has blown. / The unit makes noise when the position of the ignition is switched. The power supply leads are not matched correctly with the car's accessory power connector. 5-035-402-11(1) Copyright 2022 Sony Corporation 79
Sony XAV-AX6000 | Help Guide - Page 80
Guide In-Car Receiver XAV-AX6000 The display disappears from the monitor. / The display does not appear on the monitor. The monitor off function is activated. Touch anywhere on the display to turn the display back on. Press DISP OFF on the remote commander. (XAV-AX6000(E)/XAV-AX6000(E17)/XAV-AX6000
Sony XAV-AX6000 | Help Guide - Page 81
Help Guide In-Car Receiver XAV-AX6000 Menu items cannot be selected. Unavailable menu items are displayed in gray. 5-035-402-11(1) Copyright 2022 Sony Corporation 81
Sony XAV-AX6000 | Help Guide - Page 82
Help Guide In-Car Receiver XAV-AX6000 The unit cannot be operated. Press and hold HOME for more than 10 seconds to restart the unit. 5-035-402-11(1) Copyright 2022 Sony Corporation 82
Sony XAV-AX6000 | Help Guide - Page 83
Help Guide In-Car Receiver XAV-AX6000 The display does not turn on. The display may not be mounted properly. Check that the installation and connection of the display are appropriately applied to the unit. 5-035-402-11(1) Copyright 2022 Sony Corporation 83
Sony XAV-AX6000 | Help Guide - Page 84
Help Guide In-Car Receiver XAV-AX6000 The touch screen does not react to your touch correctly. Touch one part of the touch screen at a time. If two or touch screen. Dry your wet fingertips well, or fully wipe water droplets off of the touch screen. 5-035-402-11(1) Copyright 2022 Sony Corporation 84
Sony XAV-AX6000 | Help Guide - Page 85
Help Guide In-Car Receiver XAV-AX6000 Multi-touch is not recognized. Multi-touch operation is not supported on this unit. 5-035-402-11(1) Copyright 2022 Sony Corporation 85
Sony XAV-AX6000 | Help Guide - Page 86
Help Guide In-Car Receiver XAV-AX6000 A suffix such as "-2", "-3", ... appears after the name of the device on [Device Connection]. The name of the connected device is duplicated. Change the name of the connected device. 5-035-402-11(1) Copyright 2022 Sony Corporation 86
Sony XAV-AX6000 | Help Guide - Page 87
Help Guide In-Car Receiver XAV-AX6000 The radio reception is poor. / Static noise occurs. Connect the antenna (aerial) firmly. Connection to REM OUT may be required. 5-035-402-11(1) Copyright 2022 Sony Corporation 87
Sony XAV-AX6000 | Help Guide - Page 88
Help Guide In-Car Receiver XAV-AX6000 The stations cannot be received. (XAV-AX6000(E)/XAV-AX6000(E17)/XAV-AX6000(IN)) The tuning step setting has been erased. Set the tuning step again. Related Topic Application 5-035-402-11(1) Copyright 2022 Sony Corporation 88
Sony XAV-AX6000 | Help Guide - Page 89
Help Guide In-Car Receiver XAV-AX6000 There is no picture or picture noise occurs. Installation is not correct. Install the unit at an angle of less than 30 lead is firmly connected to the parking brake switch lead, then apply the parking brake. 5-035-402-11(1) Copyright 2022 Sony Corporation 89
Sony XAV-AX6000 | Help Guide - Page 90
Guide In-Car Receiver XAV-AX6000 to the source corresponding to this unit. If the problem continues, disconnect the equipment and reconnect it to this The mute function is activated. The format is not supported. Check if the format is supported by this unit. There may be radio interference in
Sony XAV-AX6000 | Help Guide - Page 91
Help Guide In-Car Receiver XAV-AX6000 Sound is noisy. Keep cords and cables away from each other. 5-035-402-11(1) Copyright 2022 Sony Corporation 91
Sony XAV-AX6000 | Help Guide - Page 92
Help Guide In-Car Receiver XAV-AX6000 Items cannot be played. Reconnect the USB device. Make sure the USB device or file is supported. USB devices formatted with file systems other than FAT16, FAT32 or exFAT are unsupported.* * This unit supports FAT16, FAT32 and exFAT, but some USB device may not
Sony XAV-AX6000 | Help Guide - Page 93
Help Guide In-Car Receiver XAV-AX6000 The USB device takes longer to play. The USB device contains large-sized files, large amount of files, or files with a complicated tree structure. 5-035-402-11(1) Copyright 2022 Sony Corporation 93
Sony XAV-AX6000 | Help Guide - Page 94
Help Guide In-Car Receiver XAV-AX6000 The smartphone connected to the USB port cannot be played. The USB connection is only available for . Related Topic Pairing and Connecting with a Bluetooth® Device Connecting with a Paired BLUETOOTH Device 5-035-402-11(1) Copyright 2022 Sony Corporation 94
Sony XAV-AX6000 | Help Guide - Page 95
Help Guide In-Car Receiver XAV-AX6000 The connected HDMI device cannot be played. Check the supported file formats for the connected HDMI device. HDMI devices formatted with file systems other iPhone or Android phone that uses an HDMI connection. 5-035-402-11(1) Copyright 2022 Sony Corporation 95
Sony XAV-AX6000 | Help Guide - Page 96
Help Guide In-Car Receiver XAV-AX6000 The other BLUETOOTH device cannot detect this unit. Set [Bluetooth Signal] to [On]. Depending on your smartphone and Connecting with a Bluetooth® Device Connecting with a Paired BLUETOOTH Device Device Connection 5-035-402-11(1) Copyright 2022 Sony Corporation 96
Sony XAV-AX6000 | Help Guide - Page 97
Help Guide In-Car Receiver XAV-AX6000 Connection is not possible. Check the pairing and connection procedures in the manual of the other device, etc., and perform the operation again. 5-035-402-11(1) Copyright 2022 Sony Corporation 97
Sony XAV-AX6000 | Help Guide - Page 98
Help Guide In-Car Receiver XAV-AX6000 The name of the detected device does not appear. Depending on the status of the other device, it may not be possible to obtain the name. 5-035-402-11(1) Copyright 2022 Sony Corporation 98
Sony XAV-AX6000 | Help Guide - Page 99
Help Guide In-Car Receiver XAV-AX6000 There is no ringtone. Raise the volume while receiving a call. To adjust the ringtone volume, press HOME, touch [Settings press HOME, then touch [Settings] and select [Optional Audio Output Channel] in [System]. 5-035-402-11(1) Copyright 2022 Sony Corporation 99
Sony XAV-AX6000 | Help Guide - Page 100
Help Guide In-Car Receiver XAV-AX6000 The talker's voice volume is low. Raise the volume during a call. To adjust the talker's voice volume, press HOME, touch [Settings], and select [Phone Call] of [Volume Settings] in [System]. 5-035-402-11(1) Copyright 2022 Sony Corporation 100
Sony XAV-AX6000 | Help Guide - Page 101
Help Guide In-Car Receiver XAV-AX6000 The other party says that the volume is too low or high. Adjust the [MIC Gain] level. Related Topic Available Operations during a Call 5-035-402-11(1) Copyright 2022 Sony Corporation 101
Sony XAV-AX6000 | Help Guide - Page 102
Help Guide In-Car Receiver XAV-AX6000 Echo or noise occurs during call conversations. Reduce the volume. If ambient noise other than the phone call sound conditioner if the air conditioner is loud. Related Topic Available Operations during a Call 5-035-402-11(1) Copyright 2022 Sony Corporation 102
Sony XAV-AX6000 | Help Guide - Page 103
Help Guide In-Car Receiver XAV-AX6000 The phone sound quality is poor. Phone sound quality depends on reception conditions of the mobile phone. Move your car to a place where you can enhance the mobile phone's signal if the reception is poor. 5-035-402-11(1) Copyright 2022 Sony Corporation 103
Sony XAV-AX6000 | Help Guide - Page 104
Help Guide In-Car Receiver XAV-AX6000 The volume of the connected BLUETOOTH device or apps is low or high. Volume level will differ depending on the BLUETOOTH device or apps. Reduce the volume level differences between this unit and the BLUETOOTH device or apps. 5-035-402-11(1) Copyright 2022 Sony
Sony XAV-AX6000 | Help Guide - Page 105
Help Guide In-Car Receiver XAV-AX6000 The sound skips during audio streaming or the BLUETOOTH connection fails. Reduce the distance between the unit and the stops momentarily when this unit is connecting to a mobile phone. This is not a malfunction. 5-035-402-11(1) Copyright 2022 Sony Corporation 105
Sony XAV-AX6000 | Help Guide - Page 106
Help Guide In-Car Receiver XAV-AX6000 The connected BLUETOOTH device cannot be controlled during audio streaming. Check that the connected BLUETOOTH device supports AVRCP. 5-035-402-11(1) Copyright 2022 Sony Corporation 106
Sony XAV-AX6000 | Help Guide - Page 107
Help Guide In-Car Receiver XAV-AX6000 Some functions do not work. Check that the connecting device supports the functions in question. Visit the support site, then check the compatibility list. Related Topic Customer Support Websites 5-035-402-11(1) Copyright 2022 Sony Corporation 107
Sony XAV-AX6000 | Help Guide - Page 108
Help Guide In-Car Receiver XAV-AX6000 A call is answered unintentionally. The connecting phone is set to start a call automatically. [Auto Answer] of this unit is set to [On]. Related Topic Available Operations during a Call 5-035-402-11(1) Copyright 2022 Sony Corporation 108
Sony XAV-AX6000 | Help Guide - Page 109
Help Guide In-Car Receiver XAV-AX6000 Pairing failed due to time out. Depending on the connecting device, the time limit for pairing may be short. Try completing the pairing within the time. 5-035-402-11(1) Copyright 2022 Sony Corporation 109
Sony XAV-AX6000 | Help Guide - Page 110
Help Guide In-Car Receiver XAV-AX6000 Cannot pair. The unit may not be able to pair with a previously paired BLUETOOTH device after initializing the unit if the pairing information of the unit from the BLUETOOTH device, and then pair them again. 5-035-402-11(1) Copyright 2022 Sony Corporation 110
Sony XAV-AX6000 | Help Guide - Page 111
Help Guide In-Car Receiver XAV-AX6000 The BLUETOOTH function cannot be operated. Turn the ignition off. Wait for a while, then turn the ignition to the ACC position. 5-035-402-11(1) Copyright 2022 Sony Corporation 111
Sony XAV-AX6000 | Help Guide - Page 112
Help Guide In-Car Receiver XAV-AX6000 No sound is output from the car speakers during a handsfree call. If the sound is output from the mobile phone, set the mobile phone to output the sound from the car speakers. Check the volume level of the car speakers. 5-035-402-11(1) Copyright 2022 Sony
Sony XAV-AX6000 | Help Guide - Page 113
Help Guide In-Car Receiver XAV-AX6000 A mature channel is not blocked although parental control setting has been made. If you tune to a mature channel, the Control] to [Locked] in the SXM option ( ) again. Related Topic Using SXM Option Functions 5-035-402-11(1) Copyright 2022 Sony Corporation 113
Sony XAV-AX6000 | Help Guide - Page 114
Help Guide In-Car Receiver XAV-AX6000 The Apple CarPlay icon does not appear on the HOME screen. Your iPhone is not compatible with Apple CarPlay. Refer to the manual supplied with your iPhone, or visit the Apple the HDMI cable from your iPhone. 5-035-402-11(1) Copyright 2022 Sony Corporation 114
Sony XAV-AX6000 | Help Guide - Page 115
Help Guide In-Car Receiver XAV-AX6000 The position accuracy is not good when using maps with Apple CarPlay. Check the location where the GPS antenna (aerial) turning left and right several times may improve the performance of the internal sensor. 5-035-402-11(1) Copyright 2022 Sony Corporation 115
Sony XAV-AX6000 | Help Guide - Page 116
Help Guide In-Car Receiver XAV-AX6000 The Android Auto icon does is not compatible with Android Auto. Your Android phone needs to support Android Auto. Refer to the manual supplied with your Android phone, or visit the Android Auto website. phone. 5-035-402-11(1) Copyright 2022 Sony Corporation 116
Sony XAV-AX6000 | Help Guide - Page 117
Help Guide In-Car Receiver XAV-AX6000 The position accuracy is not good when using maps with Android Auto. Check the location where the GPS antenna (aerial) as turning left and right several times may improve the performance of the internal sensor. 5-035-402-11(1) Copyright 2022 Sony Corporation 117
Sony XAV-AX6000 | Help Guide - Page 118
Help Guide In-Car Receiver XAV-AX6000 iDataLink Maestro If you have any inquiries about the functions, settings and connections of iDataLink Maestro, visit Automotive Data Solutions Inc. Email: [email protected] Call: 1-866-427-2999 5-035-402-11(1) Copyright 2022 Sony Corporation 118
Sony XAV-AX6000 | Help Guide - Page 119
Help Guide In-Car Receiver XAV-AX6000 General Cannot play selected content The currently selected content cannot be played back, or skipped to the next one. The content is not in a supported file format. Check supported file formats. The device is not responding The unit does not recognize the
Sony XAV-AX6000 | Help Guide - Page 120
Help Guide In-Car Receiver XAV-AX6000 SiriusXM Connect Vehicle Tuner (XAV-AX6000(UC)) Channel Locked. Please Enter the Lock Code. The channel that you have requested is Locked by the radio Parental Control feature. See "Setting a Parental
Sony XAV-AX6000 | Help Guide - Page 121
antenna (aerial) cable for damage and kinks. Consult the SiriusXM Connect Vehicle Tuner installation manual for more information on antenna (aerial) installation. Replace the antenna (aerial) if the Topic Setting a Parental Control Application 5-035-402-11(1) Copyright 2022 Sony Corporation 121
Sony XAV-AX6000 | Help Guide - Page 122
Guide In-Car Receiver XAV-AX6000 Customer Support Websites You can access the following customer support websites to get support information about your system. For customers in the USA/Canada/Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony
Sony XAV-AX6000 | Help Guide - Page 123
Help Guide In-Car Receiver XAV-AX6000 About the "Support by Sony" App When you install the "Support by Sony" app on your smartphone, you can get software update information conveniently. "Support by Sony" app - Find information and get notifications about your product: News & Alerts Software