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Toshiba 47L6200U User Guide - Page 181

Troubleshooting, General troubleshooting

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Chapter 9 Troubleshooting General troubleshooting Before calling a service technician, review this chapter or visit the Toshiba technical support Web site at support.toshiba.com for possible causes/solutions for the problem you are experiencing. Before you begin to troubleshoot any problem, first unplug the TV from the AC wall outlet, wait approximately one minute, and then plug the TV back into the AC wall outlet. If the problem still exists attempt to troubleshoot the problem. Black box on screen. The closed caption feature is set to one of the Text modes (T1, T2, T3, or T4). Set the closed caption feature to Off, see "Using closed captions" on page 87. TV stops responding to controls. If the TV stops responding to the buttons on the remote control or TV control panel and you cannot turn off the TV, press and hold POWER button on the TV control panel for several seconds to reset the TV. If the TV does not power off using this method, unplug the TV from the AC wall outlet and plug it back in. If you cause a static discharge when touching the TV and the TV fails to function, simply unplug the TV from the AC outlet and plug it back in. The TV should return to normal operation. 181

Section	Page
Integrated High Definition LED Television User’s Guide: 42L6200U, 47L6200U, 55L6200U, 47L7200U, 55L7200U	1
Contents	11
Introduction	20
Features	21
Overview of installation, setup, and use	22
TV front and side panel controls and connections	23
Front panel	23
Left side	23
TV back panel controls and connections	24
Back panel controls	25
Back panel connections	25
Connecting Your TV	27
Overview of cable types	27
Coaxial cable (F-type)	27
Standard A/V cables (red/white/yellow)	27
Component video cables (red/green/blue)	28
HDMI® cable (with HDMI Logo)	28
Dual-wand IR blaster cable	29
Optical audio cable	29
Analog RGB (15-pin) computer cable	29
3.5mm Stereo to RCA Y-cable	29
LAN cable	29
About the connection illustrations	30
Connecting an antenna, satellite receiver, and cable TV box	30
Connecting DVD to ColorStream® or VCR to composite video	31
Connecting remote IR devices	32
Using the IR blaster OUT terminal	32
Connecting a digital audio system	34
Connecting an HDMI® or DVI device to the HDMI® input	35
Using the TV remote and HDMI® CEC Control to control other devices	37
Connecting an HDMI® audio system	38
Connecting a computer	39
Connecting a computer to the TV’s PC IN terminal:	40
Connect a computer to the TV’s HDMI® terminal	41
Connecting to a home network	42
Connecting the TV directly to a computer without an Internet connection	43
Connecting the TV to a home network without an Internet connection	43
Connecting the TV to a home network with an Internet connection - wired	44
Connecting the TV to a home network with an Internet connection - wireless	44
Using the Remote Control	46
Controlling other devices	46
Installing batteries	46
Remote control effective range	48
Learning about the remote control	49
Initial Setup and Menu	51
Initial setup	51
Performing the initial setup	52
IR Blaster Setup	55
Network Setup	58
MediaGuide Setup	59
Navigating the menu system	61
Main menu layout	62
Quick Menu	63
Setting up your TV	64
How to navigate the menu	64
Changing initial settings	64
Individual settings	65
Storing channels in memory (optional)	66
Skipping channels	68
Skipping video inputs	68
Labeling analog TV channels	69
Labeling video inputs	70
Configuring shared inputs	70
Setting the Auto Input feature	70
Basic features	72
Viewing 3D images	72
Using 3D functions	74
Switching display mode or selecting 3D format	76
The 3D button operation	76
Switching to 3D mode	77
Selecting 3D format from the Quick menu in 3D mode	78
Switching to 2D mode	79
Selecting 2D format from the Quick menu in 2D mode	79
Switching to Native mode	80
Setting the auto start mode	81
Setting the 3D PIN code	81
Enter a new PIN code	81
Change or delete your PIN code	82
Forgotten PIN codes	82
Setting the 3D start message	82
Setting the 3D Lock	83
Setting the 3D Timer Lock	83
Setting the Enable 3D Timer	83
Displaying 3D Important Information	84
Adjusting 2D to 3D depth	84
Switching left and right images	85
Tuning Channels	85
Tuning to the next programmed channel	85
Tuning to a specific channel (programmed or unprogrammed)	85
Using Channel Return	85
Using SurfLock™	85
Selecting the video input to view	86
Using closed captions	87
Analog CC mode	87
Digital CC settings	89
Setting the PIN code	90
Entering a new PIN code	91
Changing or deleting your PIN code	91
Forgotten PIN code	91
Using parental controls	91
Blocking TV programs and movies by rating (V-Chip)	91
Downloading an additional rating system	92
Displaying ratings	95
Unlocking programs	95
Locking specific channels	95
Locking video inputs	96
Setting a time limit for games	96
Locking the control panel	97
Using HDMI® CEC Control	97
Controlling HDMI® CEC playback devices	98
HDMI® CEC Control input source selection	100
Adjusting the amplifier’s audio	100
Other HDMI® CEC Control functions	101
Using the HDMI® RGB Range feature	101
Viewing the HDMI® signal information	102
Using your computer with the TV	102
Adjusting the image	102
Setting the computer audio	103
Setting the timer to turn on the TV	104
Setting the sleep timer	105
Setting No Signal Power Down	106
Displaying TV status information	106
Viewing support information	107
Resetting to Factory Defaults	107
Power failure	108
Picture and Sound Controls	109
Selecting the picture size	109
Native	110
4:3	111
Full	111
TheaterWide 1	112
TheaterWide 2	112
TheaterWide 3	112
Normal	113
Dot by Dot	113
Scrolling the picture	113
Using the Auto Aspect feature	114
Using the 4:3 Stretch	114
Adjusting the picture	115
Selecting the picture mode	115
Adjusting the picture quality	115
Using the advanced picture settings features	117
Edge Enhancer	117
Dynamic Contrast	117
DynaLight®	118
Static Gamma	118
ClearScan®	118
Cinema Mode	119
MPEG NR	119
DNR	119
Auto Brightness Sensor	120
Backlight Adjustment Pro	120
ColorMaster™	121
Base Color Adjustment	121
Color temperature	122
Resetting to the factory default	122
Setting the expert picture settings	122
Test Pattern	122
RGB Filter	123
White Balance	123
Locking the picture settings	124
Adjusting the audio	125
Muting the sound	125
Selecting stereo/SAP broadcasts	125
Adjusting the audio balance	125
Adjusting the range	126
Selecting the optical audio output format	126
Using the Dolby® Digital Dynamic Range Control feature	126
Audyssey Premium Television™	127
Using Audyssey EQ® for Wall Mounted or Table-top TVs	127
Using Audyssey Dynamic Volume ®	127
Audyssey ABX™	128
Using the surround sound feature	128
Advanced features	129
Using your home network	129
When using a Wireless network connection:	130
Setting up the Network	131
Wireless Setup	131
Advanced Network Setup	136
DNS Setup	137
Network Connection Test	139
Using the software keyboard	139
Enter text using the keypad	139
Enter text using the full keyboard	139
Performing a Software Upgrade	140
Viewing the Software Licenses	141
Using the SmartTV features	142
eMANUAL	142
ePORTAL page	142
ePORTAL SearchAll	142
ePORTAL Apps	144
Netflix®	144
VUDU™	145
YouTube™	146
CinemaNow®	147
ePORTAL Internet	147
ePORTAL Messages	151
ePORTAL Events	151
ePORTAL Favorite Sites	152
Edit ePORTAL Favorites	152
ePORTAL Preferences	153
MediaGuide	153
ePORTAL MediaShare (Videos, Music, and Photos)	157
MediaShare (Media Player) specifications	157
Basic operation	158
Viewing movie files	160
Playing music files	162
Viewing photo files	164
Search	167
Network Device Setup	167
External Control Setup	167
Setting up the Media Renderer feature	168
Apps Control Profile	171
Toshiba A/V Remote App	171
Initial setup	172
Controlling devices	173
Mouse control	175
Touchpad control	176
Combo	176
Toshiba MediaGuide app	177
Toshiba Send & Play App	178
Launching the app	179
Text input	180
Troubleshooting	181
General troubleshooting	181
Picture problems	182
Sound problems	184
Remote control problems	184
Channel tuning problems	184
Closed caption problems	185
Rating blocking (V-Chip) problems	185
HDMI® CEC Control operation	185
HDMI® problems	186
Network problems	186
Wireless network problems	188
MediaShare (Media Player) problems	188
Light Indicator	189
Power On/Standby light	189
If the problem persists after trying the solutions	190
Specifications	191
Television system	191
Channel coverage	191
Power source	192
Power consumption	192
Audio power	192
Speaker type	192
Video/audio terminals	193
Video/audio input	193
ColorStream® (component video) HD input	193
HDMI® input	193
Digital audio output	193
PC input	193
Wireless connection	193
Ethernet	194
USB	194
Dimensions (include foot stand)	194
Mass (weight)	194
Operating conditions	194
Supplied accessories	195
Acceptable signal formats for PC IN, HDMI®, and 3D	195
PC IN signal formats	195
HDMI® signal formats	196
3D Signal formats*	198
Operating the TV with combination buttons	199