Toshiba DKT3210-SD User Guide - Page 102

ACO Hold

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IPT2010-SDC ACO Hold ACO Hold You can use the Hold button when using the ACO and CIX service. If you have ACO button auto-hold enabled in 3-6-9 programming, the following interactions occur. The default is "No auto-hold." This default can be changed by performing Step 7 on page 87. Table 11 Auto-hold Enable Interactions1 Case Number 1 2 3 4 5 6 7 Action / Cases when you press ACO Button When you are on a CIX call and you press the ACO button When you are on a Conference call and you are the Conference Master and you press ACO button When you are on a Conference call and you are the Conference member and you press ACO button. Your local CO line is not connected and you press ACO button. You are making an outgoing CIX call and you press the ACO button.2 While dialing to transfer a CIX call and you haven't completed the dialing and you press the ACO button. When you place a CIX call on Hold and press ACO button. Reaction CIX call is placed on Hold. You can return to the CIX call by pushing the held call. Conference call is placed on Hold. You are cut off from the Conference call. No operation, No Dial tone Your outgoing call gets disconnected. The CIX caller is placed on Hold and after you have completed your ACO call, the CIX system will recall you. The CIX call is in Exclusive Hold. 1. All interactions occur only when you have ACO Auto-hold enabled in "IPT2010-SDC Programming" on page 86. 2. If you have the default of No auto hold then the outgoing CIX call is dropped after pushing ACO key. ACO call is dropped after pushing another telephone button. 84 Strata CIX and CTX IPT/DKT Telephone 08/07

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IPT2010-SDC
ACO Hold
84
Strata CIX and CTX IPT/DKT Telephone
08/07
ACO Hold
You can use the Hold button when using the ACO and CIX service. If you have ACO
button auto-hold enabled in 3-6-9 programming, the following interactions occur. The
default is “No auto-hold.” This default can be changed by performing
Step 7
on
page
87
.
Table 11
Auto-hold Enable Interactions
1
1.
All interactions occur only when you have ACO Auto-hold enabled in
“IPT2010-SDC Programming”
on page 86
.
Case
Number
Action / Cases when you press
ACO Button
Reaction
1
When you are on a CIX call and you
press the ACO button
CIX call is placed on Hold. You can return
to the CIX call by pushing the held call.
2
When you are on a Conference call and
you are the Conference Master and you
press ACO button
Conference call is placed on Hold.
3
When you are on a Conference call and
you are the Conference member and you
press ACO button.
You are cut off from the Conference call.
4
Your local CO line is not connected and
you press ACO button.
No operation, No Dial tone
5
You are making an outgoing CIX call and
you press the ACO button.
2
2.
If you have the default of No auto hold then the outgoing CIX call is dropped after pushing ACO key.
ACO call is dropped after pushing another telephone button.
Your outgoing call gets disconnected.
6
While dialing to transfer a CIX call and you
haven’t completed the dialing and you
press the ACO button.
The CIX caller is placed on Hold and after
you have completed your ACO call, the
CIX system will recall you.
7
When you place a CIX call on Hold and
press ACO button.
The CIX call is in Exclusive Hold.